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FIXED DATA SERVICES
MONITORING
Denisa Bradeanu
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OVERVIEW
Fixed Data Services
Data Trouble Ticket Flow
Incident Alert
Practice
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FIXED DATA SERVICES
Network Architecture
The ran!e IP "P#S $P%
network architecture !eneral
structure is consistin! of&
Core la'er' composed of
nodes with P onl( functionalit(
Distri(ution la'er ' composed
of nodes with P-P) functionalit(
A&&re&ation la'er' composed
of nodes with P) functionalit(
P* Provider+s ),uipmentPE* Provider+s )d!e ),uipmentMP"S* "ulti Protocol #abel
Switchin! ' the technolo!( used to
forward data traffic
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FIXED DATA SERVICES
AR / DR / BB
A ' A!!re!ation outer .P)/
D ' Distribution outer .P or P)/
00 - 0ackbone .1ore/ outer .P/
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FIXED DATA SERVICES
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FIXED DATA SERVICES
Services Architecture
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FIXED DATA SERVICES
Services Architecture
S2 - Subscriber 2nit
A2 ' Administrative 2nit
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FIXED DATA SERVICES
BS / SU / AU / WIMAX
0S ' 0ase Station
S2 ' Subscriber 2nit
A2 ' Administrative 2nit
3I"A4 - 3orldwide Interoperabilit(
for "icrowave Access
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FIXED DATA SERVICES1P)s
"odems &
outers &
Switches &
$I1) 1P) &
Audiocodes & ne Access
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Data Trouble Ticket FlowSMO Activity
#5#6I"P Supervisor
#5- creates DTTs for the complaints received b( mail 7 phone
- proactive monitorin!
- solves 81han!e e,uests9 7 8Information e,uest9 DTTs
- support for the intervention teams if no DTT is opened
#6 - solves DTTs & in 6: min takes the DTT in 83IP9; in
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INCIDN! A"R!
Rules
Incident ranking:Major BS, AU impacting more than 15 circuits!"#"s$ or %&cumu'ating more than that$(ritica' )*, S)%++ impacting more than - circuits!"#"s$ or %&cumu'ating more than that$
"riorities used%&./pe o0 serice 1+ 22, 3+ 4", +"AB6, 7+)IA,5 #8cete''$(ustomer ranking
(ommon incidents in cases o0 incidents a9ecting oth moi'es and;) IA =i'' contain the re0erence o0 the one on moi'es depending=hich one is issued ;rst$
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PRACTICE
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Thank (ou?