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TAKE ADVANTAGE OF ADVANCED ENTERPRISE SCHEDULINGPatient and
resource scheduling can be a time-consuming and labor-intensive
process,
yet it is critical to the patient experience. Hospitals are
faced with the challenge of
coordinating equipment, locations, providers, patients,
preparation instructions, travel
schedules and personal schedules while also working to ensure
customer satisfaction
of both patients and providers. Additionally, most facilities
strive to balance these issues
through multiple, non-connected computer systems or manually
using pencils and
multiple paper appointment books. Health systems face the added
challenges associated
with managing authorizations that affect appropriate scheduling
and payment.
Schedule Maximizer is SCI’s award-winning, web-based enterprise
access
management solution that combines sophisticated workflow tools
to streamline your
health system’s complex patient and resource scheduling
requirements.
Patient and Resource Scheduling includes a sophisticated, expert
search algorithm
that enables users to look across multiple locations to find the
best available
appointment time, taking into account a patient’s preferences,
key characteristics of
the service and the availability of the necessary providers and
resources. It uses a
patient-centric approach to see what is already scheduled for
the patient to maximize
their visit time at the facility. Appointment search algorithms
are defined by client
specific rules, allowing each client to customize the system
according to their
specifications. Staff with little to no clinical experience can
easily and efficiently
schedule and synchronize a patient’s schedule within even the
most complex
departments. The solution further provides comprehensive
resource management,
enabling the user to schedule the appropriate rooms, equipment,
staff and/or services
and apply extensive conflict checking to ensure that resources
are maximized, but not
overbooked. Schedule Maximizer is flexible enough to accommodate
centralized,
decentralized or a combination of settings, while also providing
for multi-department
appointment coordination and advanced multiple service location
searches.
Order Management using Schedule Maximizer in conjunction with
Provider Network
Manager with a power access feature set that provides your
physician offices with a
quick, online scheduling and “two-click” ordering process. By
embedding Order
Management into Scheduling, orders are automatically matched
with scheduled
appointments, eliminating the resulting patient noncompliance
and service delays,
phone tag, faxing and subsequent patient and provider
frustrations.
SCHEDULE MAXIMIZER®STREAMLINES PATIENT ACCESS, MAXIMIZES SCARCE
RESOURCES, PERFORMS ADVANCED
PRE-REGISTRATION AND ENABLES WEB SELF-SCHEDULING
KEY FEATURES
• Rules Engine: Guides schedulers, call
center agents, department schedulers,
or self-scheduling patients, through
the scheduling process
• Schedule Viewer: Electronically
connects physicians, clinical staff,
volunteers and any other required
personnel (with appropriate
permissions) to access patient and
resource schedules
• Worklists: Integrated tool ensures
completion of anything required
prior to the patients’ scheduled
appointment
• Appointment Reminders:
Automatically send patient reminders
via voice, text, letter and/or email
according to their preferences
• Authorizations: Integrate Insurance
Processing and Authorization Services
to streamline workflows for insurance
authorization, basic eligibility and
network checks
DATA SHEET
scisolutions.com 866-472-4338
SCHEDULEMAXIMIZER®
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scisolutions.com 866-472-4338
Provider Portal electronically connects referring physicians to
Schedule Maximizer via the hospital’s website or designated web
address to schedule or request appointments.
The portal also generates an itinerary for the patient to ensure
preparatory instructions
are understood and followed. Providing your physicians with the
ability to schedule
appointments online reduces inbound call volume to the hospital,
increases physician
satisfaction, and improves patient compliance with procedure
prep instructions making
the entire healthcare delivery process more efficient. The
Provider Portal allows
physicians to focus on delivering quality patient care, instead
of the logistics required to
coordinate it.
Appointment Reminders provide the ability to automatically send
patient reminders via voice, text, letter and/or email according to
their preferences. Appointment reminders
can be set up based upon the type of procedure and location.
Patient’s preferences can
be taken into account on where they would like to have their
reminders sent. This
flexibility allows the facility to use the automated reminders
as a customer service tool
while improving efficiency. In addition to reminding patients of
their scheduled
appointment, Schedule Maximizer also offers the ability to
remind patient to schedule
their appointment (i.e. yearly mammogram) and/or remind a
patient to reschedule a
no-showed appointment. Patients can be notified by email when
certain actions occur
for a scheduled event, (i.e. book appointment, request to book,
cancel appointment or
request to cancel appointment).
Insurance Processing and Authorization Services: SCI offers
Insurance Processing and Authorization Services as an additional
capability to streamline the patient access
workflows for insurance authorization, eligibility and network
checks. These automated
processes deliver accurate and complete authorizations directly
within Schedule
Maximizer to accelerate order and referral workflows, reduce
administrative tasks, lower
operational cost, streamline appropriate payment, and enhance
the patient access
experience.
SCHEDULE MAXIMIZER FOR ENTERPRISE SCHEDULINGSchedule Maximizer
is healthcare’s smartest scheduling application, enabling
centralized
or decentralized scheduling for multi-entity health systems.
Self-scheduling by
physicians’ offices is easy and efficient.
HEALTH SYSTEM
EMPLOYEDMDs
EMPLOYEDMDs
ACCESSCENTER
SELF-
SCHE
DULING
& PRE
-REGIS
TRATION
PATIENTS
COMMUNITYPHYSICIANS
SELF-SCHEDULING
SCHEDULINGCALLS
SPEED AUTHORIZATIONS
FOR BETTER OUTCOMES
Insurance Processing and
Authorization Services enable
you to:
• Free up staff time to focus on
direct patient care
• Initiate authorizations quickly
to ensure completion before
patient arrival
• Achieve high success rates and
fewer denials to deliver more
revenue
• Improve provider and patient
satisfaction
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• Enables provider and patient self-scheduling
• Streamlines patient access
• Automates all areas of the enterprise
• Utilizes rules based expert system
• Maximizes resource utilization
• Eliminates paper chasing and unnecessary phone calls
• Speeds scheduling and payment with fast, accurate
authorizations
ABOUT SCI SCI Solutions builds, implements, and operates
healthcare business process software for a national network of more
than 550 hospitals, diagnostic imaging centers, physician groups
and post-acute organizations. SCI’s cloud-based platform transforms
healthcare systems using patent-protected, rules-based,
workflow-enabled community solutions.
scisolutions.com 866-472-4338
Consumer Portal enables patients to view, pre-register and/or
schedule their individual
and family healthcare appointments online, at their convenience.
Consumers can view
their previous appointment history, as well as current
appointment details, including: date,
time, location, and status of an upcoming appointment. Consumers
can also view other
pertinent information such as prep notes, procedure descriptions
and directions.
Additionally, your patients can schedule or request appointments
and interact with you
to communicate their appointment preferences, questions or
concerns. Consumers are
also able to complete online forms required during the
preregistration process, print them
out prior to their arrival and bring them to their appointment,
which results in a decrease
in wait time and an increase in patient satisfaction. After
appointments are confirmed,
patients have the ability to complete integrated
pre-registration, as well as arrange for
appointment reminders.
Worklist Functionality provides an integrated tool to ensure
completion of anything
required prior to the patient’s scheduled appointment. Worklists
can be auto-populated
with the use of the robust Schedule Maximizer rules engine
assuring that nothing slips
through the cracks.
Schedule Viewer electronically connects physicians, clinical
staff, volunteers and any
other required personnel (with appropriate permissions) to
access patient and resource
schedules as well as cancellation and arrival status via the
hospital’s website or designated
web address.
KEY BENEFITS
Schedule Maximizer
features an embedded,
expert rules engine that
guides users through
scheduling any service
and ensures scheduling is
completed correctly and
efficiently according to
the clinical and
operational requirements
of the provider,
department, and facility