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100% 6% 3%
18% 13%90%
80% 32% 41% 20%44%
56%17%
70% 74%
60%
50% Settled
Not Upheld40% 15%
67% Upheld30% 62% 65%
56%8%
20% 26%42%
10% 18%
0%BT EE TalkTalk Sky Plusnet VPlusnet Virgin Post Office
Data publishing for Ofcom – Quarter 3, 2019
Broadband case outcomes
Landline case outcomes
100%7% 8% 5%
90% 19%15%
80% 25%32%
42% 12%70% 58%
73%60%
50% Settled
Not Upheld40%
13%
77%70% 13% 69% Upheld
30% 62%
7%20%29% 45%
10% 20%
0%BT Post EE Sky TalkTalk Virgin Plusnet
Office
Better conflicts, Better outcomes, Better world
Centre for Effective Dispute Resolution 70 Fleet Street London EC4Y 1EU