DATA Inc. 2009 / 2010 Survey Results

DATA Inc. 2009 / 2010Annual IT Industry Survey

72 Summit Ave

Montvale, New Jersey

Phone : (201) 802 9800

http://www.datainc.biz

Summary of Survey Findings

• 2009 spending was down from previous years significantly

• Infrastructure improvements led the way in IT investment.

• Resources (IT Staff Augmentation) had little to no investment


• Cautious but steadfast optimism for 2010– 40% of survey respondents say IT Spending will

increase– Responses mainly indicate increased spending in

public sector (federal government)

• Support Services will experience a potential increase in investment

• Key IT Topics continue to generate high interest– Service Oriented Architecture– Cloud Computing– IT Project Management


• The top 3 things survey takers look for in an IT Company– Expertise (61%) – Cost (44%)– Products and Services (20%)

• Survey takers are only generally satisfied with their IT Vendors– On a scale of 1 – 5, 29% of survey takers rated their

IT Vendor a 3

General Information

What is your job title?

Answer Options

Developer

Project Coordinator

Project Manager

Program Manager

Vice President

Executive Management (CEO, CFO, etc.)

Vendor Manager (and others allied to the field)

In between jobs

Other (please specify)

14%

3%

14%

12%

5%16%

5%

7%

24%

General Information

Answer Options

Eastern

Central

Mountain

Pacific

International (Europe, Asia, Africa, Australia)

Tell us your location

64%12%

1%

6%

17%

General Information

What is your company’s industry classification?

Answer Options

Financial

Pharmaceutical / Life Sciences

Manufacturing

Telecommunications

Supply Chain / Transportation

Public Sector and Non Profit (Local, State and Federal Governments)

Technology

Recruiting

Education


16%

5%

2%

4%

5%

9%39%

6%

3%

11%

General Information

How did you find this survey?

Answer Options

LinkedIn

Email

Referral


63%

31%

2% 4%

General Information

What is your company’s annual IT revenue?

Answer Options

$0-$499k

$500k-$999k

$1M-$4.99M

$5M-$24.99M

$25M-$49.99M

$50M-$99.99M

Over $100M

N/A

6%8%

9%

17%

4%

2%

31%

23%

General Information

What publications do you read?

Answer Options Response

InfoWorld Magazine 15.5%

PMI Publications 21.4%

ComputerWorld 29.8%

NJBiz 7.1%

NJ Tech News (NJTC) 4.8%

Wall Street Journal 26.2%

eWeek 10.7%

CIO Magazine 20.2%


Banking Technology 4.8%

Insurance Technology 3.6%

Business Week 19.0%

Newsweek 14.3%

New York Times 19.0%

US News and World Report 4.8%

Other 20.2%

Evaluation of Current Fiscal Year

Has your company’s IT spend increased or decreased?

Answer Options

Increased

Decreased

I don't know 33%

47%

20%


Rate the level of your companies tech investment

• No high investment priorities in 2009. Average investment in:– Application Testing / Quality Assurance 20%

– Support Services 24%

– Project Management 20%

– Infrastructure 25%

• Lowest investments in:– Enterprise Resource Planning 17%

– E-Learning 24%

– Technical and Management Staffing 23%

– E-Commerce 28%



0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

Application Testing / QA Support Services Project Management Infrastructure1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

Application Testing / QA Support Services Project Management Infrastructure

Scale of 1 - 5 with 1 being little to no investment and 5 being high investment



0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

Enterprise Resource Planning E-Learning Technical and Management Staffing E-Commerce1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

Enterprise Resource Planning

E-Learning Technical and Management Staffing

E-Commerce



What is the value of the largest IT project awarded to you or obtained by your company?

Answer Options

$0-$499k

$500k-$999k

$1M-$4.99M

$5M-$24.99M

$25M-$49.99M

$50M-$99.99M

over $100M

N/A – I don’t know or I am in between jobs

30%

10%

12%

5%

1%3%1%


Challenges encountered in researching, investing, and implementing solutions above

Answer Options

Cost

Adaptation (modifying and changing to business)

Support and Maintenance

Overruns (Scope and Cost Creep)

Lack of experts available

Lack of resources available

No real challenges


27%

17%

10%

13%

10%

12%

10%1%


What reporting platforms does your company utilize?

Answer Options

Cognos

Crystal Reports


Partial list of other responses

Oracle OBIEE

Custom Designed

Access

18%

61%

21%


What database solutions / applications does your company utilize

Answer Options

Oracle

SQL (mySQL, etc)



FileMaker

SQL Server

DB2

MS SQL Server

34%

56%

10%


What Learning Management Solutions does your company utilize?

Answer Options

Blackboard

SABA

SARAS



Plumtree Portal

Custom Development

None N/A

SumTotal

SkillSoft

SeeITFirst, Webex

33%

8%

3%

56%

Evaluation of 2010 Business

In 2010, do you anticipate your IT spend increasing or decreasing?

Answer Options

Increasing

Decreasing

Staying the same

I don't know44%

13%

25%

18%


Over the next 12 months, what technology platforms do you anticipate investing in?

• Moderate increases in investment for:– Application Testing & Quality Assurance 17%

– Support Services 24%

– Project Management Solutions 20%

• Little to no investment in:– E-Learning 25%

– E-Commerce 24%

– Technical and Management Staffing 22%



0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

Application Testing andQuality Assurance

Support Services Project ManagementSolutions

1 2 3 4 5 1 2 3 4 51 2 3 4 5

Support Services Project Management SolutionsApplication Testing andQuality Assurance




0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

E-Learning E-Commerce Technical and ManagementStaffing

1 2 3 4 5 1 2 3 4 51 2 3 4 5

E-Commerce Technical and ManagementStaffing

E-Learning



Please rate your interest in the following technology subjects

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

IT ProjectManagement

CloudComputing

SOA E-Learning IT Staffing /Recruiting

Mainframe Re-engineering

1 2 3 4 5

CloudComputing

E-LearningIT Project Management

SOA IT Staffing /Recruiting

MainframeRe-engineering

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

Scale of 1 - 5 with 1 being little to no interest and 5 being very interested


Other potential areas of growth in the IT industry

• Business Intelligence• IT Entrepreneurship / Startups / Venture Capital• Managing agile projects from a distance (globally

dispersed teams)• ITIL, Six Sigma and Blackbelt• Virtualization, Disaster Recovery, Backups• Authentication• BI, Virtualization, Disaster Recovery, Compliance• Quality Assurance• Sales Trends in IT Staffing


What do you look for when selecting an IT vendor?

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Expertise Cost Benefit Product / Solutions Offering1 2 3 4 5 1 2 3 4 51 2 3 4 5

CostExpertise Product / Solutions Offering

Top 3 choices

Vendor Selection

Do you currently use a vendor management program?

Answer Options

Yes

No

I don't know

N/A

32%

19%

13%

36%

Vendor Selection

Are you allowed to go outside of the vendor management program as needed?

Answer Options

Yes

No

N/A

22.10%

48.50%

29.40%

Vendor Selection

Does your organization have a minority or diversity business program?

Answer Options

Yes

No

I don't know

19%

47%

34%

Vendor Selection

What MBE Certifications does your company accept?

Answer Options

Local / State / Federal Government Certifications

National Minority Supplier Diversity Council

US Pan-Asian American Chamber of Commerce

N/A

19%

23%

4%

65%

Vendor Selection

How would you rate your primary IT vendor or vendors? (Scale of 1 – 5)


1 0.0%

2 3.2%

3 28.6%

4 22.2%

5 17.5%

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

1 2 3 4 5

Additional Details

How would you evaluate this year with regards to IT spending?

Selection of responses

• IT spending is down due to budget being re-allocated to war efforts. DoD is unique in this regard and needs to be evaluated separately

• We have curtailed our spend in some areas to allow for increase spend in some others, especially application development

• Budgets are very tight. Nothing was purchased unless it was an absolute requirement. We push as much as we can to succeed later and make due with what we have

Additional Details

How would you evaluate this year with regards to IT spending?

Selection of responses

• I think it stayed constant, except for special projects related to special business needs. Although infrastructure overall improvement and SOA were to have been priorities, they fell behind urgent projects, and funding remained close to last year.

• Our industry has been hit hard and we're just keeping the lights on. No spending except for things that have broken or for development

• This years has been a very cautious year all these months (into the fag end of this year) in the absence of prospects.

Additional Details

What can IT companies including ours do to improve the way business is conducted?

Selection of answers• Stop throwing bodies on a contract. Put actual experienced people,

spend the money for good talent. You may think you'll make a bit less up front but you'll make more by not having downtime when we fire half the incompetent staff and you can't bill while looking for competent staff.

• Communication is the name of the game. Establish, maintain and cherish the relationship with your customers. Under-promise and over-deliver.

• Look inside your own company, if your bringing quality work there is nothing to worry about. Keep your employees happy and motivated. Only do cost cutting on the least important things: never forget your key values where your company stands for.

Additional Details

What can IT companies including ours do to improve the way business is conducted?

Selection of answers

• Plan. Set corporate requirements for technology introduction, development, and sun-setting, and enforce them. Don't let executive pet technologies bypass requirements and evaluation.

• Be proactive in delivering solutions to business problems rather than focusing on your domain alone

• Staffing business has always been unpredictable and has always been driven by the clients based on their needs of the hour. I guess we have a limited choice except to follow the trend on an ongoing basis.

Additional Details

Is there anything you would like to add?

• Expecting very poor 2010. IT is in retreat and will hold projects until too late in year. Companies will hesitate to increase budget.

• Quality is essential. Client should not be paying extra for good quality, Quality should be a standard feature. Client should be convinced by the innovation and creativity.

• I believe that 2010 will be a difficult year for new large corporate capital projects. Those not already underway in 2009 will face further scrutiny as the global recession has bitten and continues to bite.

Selection of answers

Dedicated to your success

Conclusion and Questions

DATA Inc. 2009 / 2010 Survey Results

Technology

increased answer options

business cost answer

average investment

investment key

high investment priorities

project management solutions

general information

survey respondents