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© 2012 Marketo, Inc. Marketo Proprietary and Confidential Data Doesn’t Lie: Knowing and Acting on the Truth about Your Customers #LaunchPoint Danny Essner, Magento Jason Stewart, Demandbase Brian Glover, Marketo
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Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Aug 20, 2015

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Page 1: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Data Doesn’t Lie: Knowing and Acting on the Truth about Your Customers

#LaunchPoint

Danny Essner, MagentoJason Stewart, DemandbaseBrian Glover, Marketo

Page 2: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Your Speakers

Danny EssnerHead of Merchant & Partner MarketingMagento

Jason StewartDirector of Marketing Demandbase

Brian GloverSenior Product Marketing ManagerMarketo

Page 3: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 3© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Quick Housekeeping

• Chat box is available if you have any questions

• There will be time for a Q&A at the end

• We will be recording the webinar for future viewing

• All attendees will receive a copy of the slides/recording

• Twitter hashtag: #Launchpoint

Page 4: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 4© 2012 Marketo, Inc. Marketo Proprietary and Confidential

• Lack of completeness and accuracy of lead data hinders marketing program effectiveness

B2B Lead Quality Suffers

Page 5: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 5© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Audience Insight Is Key to Improving Lead Quality

• Greater audience insight improves ability to deliver relevant messages and prioritize outreach

Page 6: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 6© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Buyer 2.0

Page 7: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 7© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Selling to Buyer 2.0

Page 8: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 8© 2012 Marketo, Inc. Marketo Proprietary and Confidential

About Magento Slide

• eCommerce software platform powering 150,000+ online stores

• Customers include Warby Parker, TOMS Shoes and The North Face

• Launched in 2007, acquired by eBay in 2011

Page 9: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 9© 2012 Marketo, Inc. Marketo Proprietary and Confidential

What types of companies are on your target account list?

Page 10: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 10© 2012 Marketo, Inc. Marketo Proprietary and Confidential

How do you reach your targets?

Page 11: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 11© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Marketing Technology at Magento

Page 12: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 12© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Marketo at Magento

Page 13: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 13© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Demandbase at Magento

Page 14: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 14© 2012 Marketo, Inc. Marketo Proprietary and Confidential

How has your Marketo/Demandbase Integration Paid Off?

Page 15: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 15© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Page 16: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 16© 2012 Marketo, Inc. Marketo Proprietary and Confidential

The Magento Story

• Targeting the IR 1000• Online Outbound, Content Inbound, Live Events• Google Analytics, Optimizely, Salesforce.com, Kenshoo• Marketo is the Quarterback• Demandbase Forms Module, Implementing Analytics

Module• Goals: Data Quality, Increased Conversions, Smarter

Forms• ROI:

Page 17: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 17© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Visitor Identification

Page 18: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 18© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Visitor Identification

Page 19: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 19© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Visitor Identification

Page 20: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 20© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Account-Level Engagement

Page 21: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 21© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Demandbase and Web Forms

Page 22: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 22© 2012 Marketo, Inc. Marketo Proprietary and Confidential

People Lie.

Page 23: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 23© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Forms Solution

Page 24: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 24© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Stevens

[email protected]

John

Ora|

Mgr

Forms Solution

Page 25: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 25© 2012 Marketo, Inc. Marketo Proprietary and Confidential

$35,622,000,000

Software and Technology

105,000

500 Oracle Parkway

Redwood Shores

CA

94065

Enterprise

Stevens

[email protected]

John

Ora|

Mgr

Forms Solution

Page 26: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 26© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Basic Information

Post questions to BrightTalk, or tweet them to #demandbase

Page 27: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 27© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Enhanced Data

Post questions to BrightTalk, or tweet them to #demandbase

Page 28: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 28© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Your Future Revenue

Page 29: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 29© 2012 Marketo, Inc. Marketo Proprietary and Confidential

What Is Next for Magento?

Page 30: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

Page 30© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Q&AData Doesn't Lie: Knowing and Acting on the Truth about your Customers

Page 31: Data Doesn't Lie: Knowing and Acting on the Truth About Your Customers with Magento and Demandbase

© 2012 Marketo, Inc. Marketo Proprietary and Confidential

Thank you!