data center

REQUEST FOR PROPOSAL

REQUEST FOR PROPOSAL FOR

Data Centre Colocation & Hosting Facilities for

J&K Bank

RFP Number: F878/AR12

Cost of RFP Document: Rs:5,000.00 (Rupees Five Thousand only)

Cost of Earnest Money Deposit [EMD]: Rs:5,00,000 (Rs. Five Lacs only)

JKB/TISD/DCDR/ Page1


Table of Contents

Invitation for RFP offers Terms and Conditions of the RFP Checklist to Service Provider RFP Covering Letter Terms & Conditions Compliance Sheet Details of Service Provider Details of Track Record Technical Details & Specification form Additional Technical Details to be provided Bank Guarantee Format (EMD) Detailed Description of Co-Location & Hosting Requirements/ Facilities Eligibility Criteria Compliance Undertaking from Service provider on ownership of proposed premises or unexpired lease Service Level Definitions for Colocation & Hosting Bank’s IT Infrastructure Performance Bank Guarantee Commercial Bid Part 1 Commercial Bid Part 2

Annexures

Annexure -A : Terms and Conditions of the RFP Annexure -B : Checklist to the Service Provider Annexure -C : RFP offer covering letter Annexure -C1 : Terms and Conditions Compliance Table Annexure -D : Details of the Service Provider Annexure -E : Eligibility Criteria Compliance. Annexure -E1 : Information on Compliance of other Standards at the offered Data Centre Premise Annexure -F : Details Of Track Record Annexure -G : Additional Technical Details to be provided by the Service Provider Annexure -H : Commercial Bid Format (Part 1 &2) Annexure -I : Technical Details & Specifications Form Annexure -J Bank Guarantee Annexure -K : Undertaking from Service Provider on ownership/unexpired lease of proposed premise Annexure -L : Service Level definitions for Co-location and hosting Bank’s IT Infrastructure Annexure -M : Performance Bank Guarantee Annexure -N : Detailed Description of Co-Location & Hosting Requirements/ Facilities


Invitation for RFP offers

J&K Bank (‘the Bank’ for short) invites sealed offers (Eligibility, Technical and Commercial) from eligible, reputed service providers, hereinafter called as “SP’s” or “SP” ,for offering colocation and hosting Data Centre facility in and around NCR-Delhi more fully described in this document, for the Bank's Data Centre. The details are given below:

RFP Reference

Start of the sale of RFP document 20-June-2012 Last Date and Time for receipts of offers 20-July-2012 17:00hours

Date and time of Opening of Eligibility offers 24-July-2012 15:00hours

Place of Opening of offers J&K Bank,

Corporate Headquarter, Maulana Azad Road,

Srinagar, Jammu & Kashmir- 190001. Address for Communication

Vice President (AMID) Office of the Purchase Committee, J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001. Email: [email protected] Phone : +91-194-2481930-35 (Ext: 1331)

Address for Technical Clarifications President, Technology & Information Systems Division J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001. e-mail: [email protected] Phone : 0194-2481939

Opening of Eligibility offers

Eligibility offers received by the Bank will be opened in presence of Service Providers’ representatives who choose to remain present at the opening of RFP Offers on the date and time specified above. Only the Service Providers who have submitted their offer in response to this RFP are permitted to attend the opening.

It is essential that all clarifications / queries, if any, be submitted to the Bank at least 15 days before the last date for receipt of offers.

Technical Specifications, Terms and Conditions and various formats and proforma for submitting the RFP offer are described in the RFP document and its Annexures.

EMD and RFP Cost must accompany the original Eligibility offer as specified in this RFP document. Offers received without EMD or RFP cost will be rejected.

Instructions to Service Providers

Three copies of offers (Eligibility, Technical & Commercial) must be submitted at the same time, giving full particulars in Six separate sealed envelopes at the Bank’s address given below, on or before 17.00 hours on 20-July-2012

Bank’s Address

Vice President J&K Bank Purchase Committee

mailto:[email protected]

mailto:[email protected]


Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir - 190001.

Offers received after the last date and time specified for such receipt will be rejected. It should be clearly noted that the Bank has no obligation to accept or act on any reason for a late submitted response to this RFP. The Bank has no liability to any person who lodges a late RFP response for any reason whatsoever.

All the Six separate sealed envelopes containing offers must be submitted to the Bank directly as under:

1. Eligibility Bid [Original]

2. Eligibility Bid [Duplicate]

3. Technical Bid [Original]

4. Technical Bid [Duplicate]

5. Commercial Bid [Original]

6. Commercial Bid [Duplicate]

All the Six envelopes must be super scribed with the following information:

Type of Offer : (Eligibility or Technical or Commercial) Copy : (Original or Duplicate) RFP Reference Number : Due Date : 20-July-2012 (1700 hrs) Name of the Service Provider :

All envelopes should be securely sealed and stamped. The envelopes containing the Duplicate Offer must be identical in all respects to the Original offer submitted to the Bank, and must contain all the above information specified.

2. Schedule of requirements and Project scope

This RFP comprises of following schedule.

Schedule Number

Name of Schedule Components

1 Colocation and hosting IT Infrastructure of the Bank in and around NCR-Delhi

Providing the required space, in a Tier III Compliant or Higher Data Centre, to colocate the IT infrastructure of the Bank's Data Centre with all the facilities as per specification given in this RFP Document.

Background & Desired Objective

The Bank is currently having its existing Data Centre facility with the necessary infrastructure being managed by the Bank itself. The Bank wants to locate the Data Centre Infrastructure at a Managed Service Centre owned and maintained by third party Service Provider. For this purpose, the Bank wants to engage a Service Provider for providing a Tier III Compliant [or higher] Data Centre infrastructure to colocate the Bank's IT infrastructure in and around NCR-Delhi.

The Bank will at no point bear any additional cost for colocation and hosting Data Centre facility that “SP” may have to incur


on account of repair, upgrade, power, capacity enhancement etc. to support Bank’s equipment’s unless the Bank requests for any additional space or power requirements or brings in additional major equipment’s that would impact the infrastructure allocated to the Bank by “SP” for the period of the contract. The list of the facilities / requirements is listed in Annexure N and Annexure I along with the requirements mentioned here under:

The “SP” has to factor in the infrastructure for the Bank’s requirement. The Bank will not accept any plea from the “SP” for any additional costs.

The service provider is expected to factor the power cost escalation by including margin (%age to be specified) on the base cost incurred by the “SP” on procurement of power in the commercial bid quoted.

Provide all necessary infrastructure components that would be necessary as per the defined requirements; manage and maintain the same throughout the period of the contract.

The “SP” has to ensure that the desired objective of hosting the Bank’s IT infrastructure is completely met. The bidder must be the owner of the proposed Managed Data Centre facility provided to the Bank or in case of leased

premises, an unexpired lease period must be for a minimum period of 20 years from the RFP Response due date.

Brief scope of the Services:

The service provider has to provide sufficient space to colocate the Bank's IT infrastructure and colocated site should be located in or around NCR-Delhi.

The collocated site should be at least a Tier III Compliant [or higher] Data Center. The “SP” is also expected to provide sufficient power, electrical connections, air conditioning, backup power through

UPS and Generator, telecom facilities (As part of telecom facility “SP” is expected to provide necessary junction box / space in the telecom room for multiplexer/s and other equipment’s.), surveillance, access control system, fire suppression system, physical security as applicable for Data Center and as required for the proposed equipment on 24 x 7 basis, in order to maintain uptime of all such facilities as per SLA.

“SP” shall also be responsible for LAN cabling between server room area offered to the Bank and seating space area at the collocated site, extending link from “SP” communication room to server cage area offered to the Bank as per Banks requirement.

The site offered for colocation and hosting the Data Centre should conform to the minimum specifications as set out in the detailed requirement in Annexure N of this RFP and compliance should be provided as per Annexure I.

The “SP” is expected to maintain & manage the collocated site.

3. Eligibility/ Qualification Criteria

Only such Service Providers who meet all the qualifications mentioned in “Eligibility / Qualification Criteria” of the RFP, are eligible to participate in the RFP.

4. Terms and Conditions

The Terms and conditions for Service Providers who participate in this RFP are specified in the section named “Terms and Conditions” (Annexure A). These terms and conditions are binding on all the Service Providers. These terms and conditions will also form part of the purchase order, to be issued to the successful Service Provider on the outcome of the RFP process.

5. Offer validity Period

The offer should hold good for a period of 180 days from the date of the opening of commercial offer.

6. Proposal Ownership

The proposal and all supporting documentation submitted by the Service Provider shall become the property of the Bank.

7. Address for Communication

Offers should be addressed to the following officer at the address given below:


Vice President J&K Bank Purchase Committee J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001.

8. Modification and Withdrawal of Offers

Service Providers are not allowed to modify their offers once submitted. However, Service Providers are allowed to withdraw their offers any time before the last date and time specified for receipt of offers.

9. Opening of Eligibility Offers

Eligibility Offers received [along with Technical & Commercial Offers as specified in this RFP Document] within the prescribed closing date and time will be opened in the presence of “SP’s” representatives who choose to remain present at the opening of the offer on the date and time specified in this RFP document or any other date which is convenient to the Bank. The Service Providers’ representatives present shall sign a register of attendance.

10. Preliminary Scrutiny

Offers from Service Providers not meeting the eligibility criteria will be rejected. The Bank will scrutinize the offers received to determine whether they are complete and as per RFP requirement, whether any errors have been made in the offer, whether technical documentation as asked for and required to evaluate the offer has been submitted, whether the documents have been properly signed and whether items are offered as per the RFP requirements.

11. Clarification of Offers

To assist in the scrutiny, evaluation and comparison of offers, the Bank may, at its discretion, ask some or all Service Providers for clarifications on the offer made by them. The request for such clarifications and the Service Provider’s response will necessarily be in writing.

12. No Commitment to Accept Lowest or Any Offer

The Bank shall be under no obligation to accept the lowest or any other offer received in response to this RFP and reserves its right to reject any or all the offers without assigning any reason whatsoever.

13. Documentation

The “SP” shall provide all the necessary documents in respect of compliance to eligibility, certifications and technical requirements. The credentials claimed in the offer will not be considered during evaluation of the Offer, if they are not supported by the relevant document / proof authenticated by the Issuer of such documents, certificates, Work Orders etc., The “SP” should avoid submission of mail communications and submit only the authenticated copies of the Orders, certifications etc.

14. Submission of Technical Details

The “SP” shall provide all the necessary information required in terms of the Annexure G, Annexure I and Annexure N. In case of any details, documents, certifications etc., are submitted in the eligibility offer and in case they are to be referred in the Technical offer, the “SP” should clearly state that the referenced documents and other credentials are attached in the other offer with the details of pages numbers etc. In case of elaboration, additional documents may be enclosed with the Technical Offer for further evaluation. However, the “SP” should take sufficient care to enclose the document pertaining to eligibility are submitted with Eligibility Offer only.


15. Format of Eligibility Offer

The Eligibility Offer should be made in a structured and neat manner along with necessary documents and should also be properly paginated. The Eligibility Offer should include the following in the same Order.

Cost of RFP Document Cost of EMD Covering letter certifying Eligibility criteria compliance. Duly filled up Annexure E & E1 – Eligibility criteria compliance Supporting credential letters or copies of documentation from clients or system integrators certifying compliance. Copies of Financial Details (audited Balance Sheets & Profit and Loss account etc.)

16. Format for Technical Offer

The Technical Offer should be made in an organized, structured and neat manner along with Brochures/leaflets etc., which should not be submitted in loose form and should also be properly paginated.

The Service Provider shall provide information on the acceptance of the terms exactly as per the Annexure C1.

Comments in the Deviation Column of Technical details & Annexure I are permitted only if answer in the compliance column is shown 'No', otherwise it will be construed as complied as per the requirements of Bank. Please note that specifying deviation elsewhere in the offer document will not be considered. If there is any deviation the same should be mentioned in the Technical offer with compliance column clearly marked as 'No'. Similarly compliance of Terms and Conditions of the RFP should be clearly stated in the Compliance Table [Annexure C1] itself and should not be covered elsewhere in the offer document. If so, such deviations will not be considered and it will be construed as complied as per the requirement specified in the RFP.

The suggested format for submission of Technical Offer is as follows:

1 Index 2 Covering letter. This should be as per Annexure C. 3 Terms and Conditions Compliance Table in the format mentioned in Annexure C1. The table suggested in Annexure C1 must cover Service Provider’s response to all the terms and conditions specified in the offer document. 4 Details of the Service Provider and the details of the Site Offered, as per Annexure D. 5 Technical Offer as per specifications as given in Annexure I, complete with all columns duly filled and pages properly numbered should be bound in such a way that the sections of the proposal could be removed and separated easily. 6 Additional technical details as per Annexure G 7 Technical Documentation (Certifications, manuals etc.). An index of technical documentation submitted with the offer must be enclosed. 8 Track record of installation as per Annexure F.

17. Format for Commercial Offer

The Commercial Offer must not contradict the technical offer in any manner. The Commercial Offer should not contain anything other than specified in the Annexure H – Part 1 & 2. More particularly, statement or request for deviation in either Technical specifications or Terms & Conditions specified in the RFP should not form part of Commercial Offer. In case if any commercial offers contain such requests or submissions the offer will be summarily rejected without any further process or communication in this regard. Any commercial offer, which is conditional and /or qualified or subjected to suggestions, will also be summarily rejected.

The suggested format for submission of Commercial offer is as follows:

1 Index 2 Covering letter 3 Commercial Version of Bill of Materials and Price Schedule (as per Annexure H Part 1 & Part 2 Commercial). 4 A statement that the Service Provider is agreeable to the Payment schedule given in the RFP. 5 All these should be properly paginated.


18. Erasures or Alterations

The offers containing erasures or alterations will not be considered. There should be no handwritten material, corrections or alterations in the offer. Technical details must be completely filled in. Correct technical information of the product being offered must be filled in. Filling up of the information using terms such as “OK”, “accepted”, “noted”, “as given in brochure” is not acceptable. The Bank may treat such offers as not adhering to the RFP guidelines and as unacceptable.

19. Alternative offers

Each offer should preferably specify a single colocation and hosting site location, which is cost effective and meeting the RFP specifications, and does not include any alternatives. The Service Provider desirous of offering the Bank two or more alternatives of colocation and hosting site should submit separate Offer for each alternative. Each offer/alternative offer should be complete in all respects and should not make cross reference to details given in other offer/alternative offer. Every such alternative Offer should accompany separate EMD & RFP Cost.

Offers made without E.M.D & RFP cost will be rejected.

In case, more than one alternative offer of colocation and hosting site locations are submitted with only one EMD & RFP Cost, then the Bank will consider the first offer for evaluation and subsequent offers will not be evaluated at any cost.

20. Locations of Infrastructure

The location of the colocation and hosting of the IT infrastructure of the Bank will be in and around NCR-Delhi.

21. Costs & Currency

The offer must be made in Indian Rupees only as per Annexure H (Part 01 & Part 02)

22. Fixed Price

The Commercial Offer shall be on a fixed price basis for every term of 5 years, inclusive of all taxes, duties and levies, but exclusive of Service Tax, if any which shall be paid on actuals.

23. Price Comparison

The Bank will consider the Total Cost of Hosting Services for 20 years for the purpose of price comparisons.

24. Shortlisting of Service Providers

The Bank will prepare a shortlist of “SP” on the basis of Eligibility Offer and will open the technical offers for evaluation received from the shortlisted SPs only. Thereafter the Bank will prepare a further shortlist of SPs on the basis of technical offer/ site inspection and the commercial offers of technically shortlisted Service Providers will be opened. The Bank will intimate the date and time of opening of Commercial Offers to the Service Providers whose offer is found technically in line with the RFP requirements.

25. Evaluation Process

The competitive bids shall comprise of the following:

Stage 1 – Eligibility Bid

Stage 2 – Technical Bid

Stage 3 – Commercial Bid


Eligibility Bid

Eligibility criterion for the service providers to qualify this stage is clearly mentioned in Annexure E & E1–Eligibility criterion compliance to this document. Service providers who meet these criteria would only qualify for the second stage of evaluation. The service provider would also need to provide supporting documents for eligibility proof. All the credentials of the service provider necessarily need to be relevant to the Indian market. The relevant submissions, along with supporting documents, to be submitted by the Bidder in the Eligibility Bid.

The decision of the Bank shall be final and binding on all the bidders to this document. The Bank may accept or reject an offer without assigning any reason whatsoever.

Technical Evaluation Criterion

The technical evaluation criterion would broadly involve the following major areas:

• Compliance to Technical specifications / requirements as given in Annexure I Technical requirement

• The Bank may call for presentation, giving 3 days’ notice and conduct physical inspection of the site offered, either at the time of technical evaluation or at any time before opening commercial bids to satisfy itself about the capabilities of the “SP”, features of colocation site, facilities actually available etc. The Bank reserves the right, depending upon the necessity or circumstances, to call the “SP” to present the capabilities for one or more occasions, to give additional time slot for presentation, to seek clarifications, to demonstrate the capabilities enumerated in the offer. In case, the “SP”, when called for, does not come with presentation or does not turn up for presentation or does not provide access for physical inspection of the site by the Bank’s representative / consultants, it will be construed that “SP” is not interested in the proposal and shall stand disqualified from the process, without assigning any further reasons.

• Site visit: “SP” is expected to facilitate the Banks team site visit to the site proposed by the “SP”. The items mentioned in the technical specifications, that can be demonstrated and validated will be evaluated during the site visits and any other specifications that bank may deem fit or observe during the visit.

The list of requirements for the technical Bid has been mentioned in Annexure N, Annexure G and Annexure I. Only those SPs whose proposal is suitable in technical evaluation would be shortlisted for Stage 3 commercial bid evaluation.

Commercial Bid Evaluation

The commercials of the Service Provider shortlisted after the technical evaluation shall be opened in presence of the representatives of the Service Providers 26. Pre Implementation Inspection

Successful Service Provider shall make available the necessary infrastructure, on receipt of the Purchase Orders as per the technical requirement of the Bank. The “SP” should confirm in writing the readiness of the colocation and hosting site and arrangements to the Bank, within the time frame agreed by the Bank & the “SP” for installation of Bank's IT Infrastructure. The Bank will conduct an inspection and verify the complete readiness for implementation of its IT Infrastructure.

27. Liabilities of the Bank

This RFP is not an offer by the Bank, but an invitation for Service Provider responses. No contractual obligation on behalf of the Bank, whatsoever, shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officers of the Bank and the Service Provider.

28. Proposal Process Management

The Bank reserves the right to reject all proposals, to request one or more resubmissions or clarifications from one or more Service Providers, or to cancel the process in part or whole. No Service Provider is obligated to respond to or to continue to respond to the RFP. Each party shall be entirely responsible for its own costs and expenses that are incurred while participating


in the RFP, subsequent presentation and contract negotiation processes. However, the bidding Service Provider will, by responding to the Bank’s RFP document, be deemed to have accepted the terms as stated in this RFP document.

29. Downloading of RFP Document from Website

The RFP document is also available for download from the Bank’s website www.jkbank.net. Those who choose to down load the RFP from our website are required to pay the price of RFP at the time of submission of their offer. They are also required to confirm in writing that they have not modified any part of the RFP and they will abide by the same. If any Service Provider fails to pay the price of the RFP, the said offer will be rejected.

In case of any dispute/discrepancy the physical version of the RFP available with the Bank will be final & binding on all who participate in the RFP.

The Service Providers are requested to verify the website during the currency of the RFP for any modification / corrigendum that may be issued by the Bank before submission of the RFP.

30. Earnest Money Deposit (EMD)

Service Providers are required to give EMD by way of a Demand Draft favoring ‘J&K Bank, RFP No. or Bank Guarantee valid for 180 days from the due date of the RFP for Rs:5,00,000/ (Rupees Five lakhs only) as Earnest money Deposit (EMD) along with their Offer. Offers made without E.M.D. will be rejected. (For each alternative Offer, a separate EMD must be submitted). The format for the Bank Guarantee is attached to this RFP document (Annexure J).

31. RFP Cost

RFP Cost of 5,000/ should be by way of demand draft favoring ‘J&K Bank Ltd, RFP No. Offers made without RFP cost will be rejected. For each alternative Offer, a separate RFP cost must be submitted.


Annexure-A

Terms and Conditions of the RFP

1. Technical Inspection and Evaluation

The Bank reserves its right to carry out a technical inspection at Site, with prior notice, during the evaluation process and verify the infrastructure available at the offered site for evaluation purpose. The Bank, along with the consultants of the Bank may carry out such inspection.

2. Occupancy Certificate Occupancy certificate shall mean the certificate issued by the competent authority confirming that the building has been built in accordance with the plans sanctioned by the competent authority and that is fit for occupation. 3. Pricing.

The price offered to bank must be in Indian Rupees, inclusive of all taxes, duties and levies, but excluding Service Tax which will be paid on actual basis.

4. Commencement Date Commencement date shall mean the date on which the agreed facility has been completed in all respects and the possession of the same has been handed over to the Bank by the Service provider. 5. Payment Terms

The Bank will make payment of the services as per order starting from the commencement date on quarterly basis in arrears on submission of invoices, along with the proof /verification sheet signed by the Bank official in respect of the actual Power consumed by the Bank. On submission of the required documents, the payment will be made within 15 days from the date of receipt of the invoices by the Bank. The Bank will be making the payment after deducting the penalty charges and any other charges that are due to the Bank on account of non compliance of SLA Terms & the uptime guarantee as per the RFP.

6. Pre Implementation Inspection

The Bank will carry out Pre Implementation inspection of the offered colocation site for assessing the readiness in all respects. Successful Service Provider shall make available the necessary infrastructure, on receipt of the Purchase Orders as per the technical requirement of the Bank. The “SP” should confirm in writing the readiness of the colocation and hosting site and arrangements to the Bank, as and when the site is ready for installation of Bank's IT Infrastructure. The Bank will conduct a final inspection and verify the readiness for implementation of its IT Infrastructure.

7. Execution, Delivery and Completion

Activity Time period for Completion

For Data Centre Colocation and hosting Site

1 Making the Server area ready and available for setting up the Bank’s IT infrastructure in server cage area (Site should be ready with server caging, electrical cabling, cabling between telco room and server cage and other facilities like access control system, etc.)

…..weeks from the date of issuing the purchase order

2. Seating arrangement for the Bank appointed onsite personnel (along with necessary furniture, electrical power, cabling between the seating place and the server cage etc)

…..weeks from the date of issuing the purchase order


3. Site completely ready for Inspection …..weeks from the date of issuing the purchase order

The Bank reserves its right to cancel the order in the event of one or more of the following situations:

1 Delay in delivery/handover of the site as per the specifications of the order, beyond 6 weeks from the date of agreed delivery schedule. 2 Serious discrepancy in infrastructure noticed during the site inspection prior to implementation.

In addition to the cancellation of purchase order, the Bank reserves the right to claim the damages from the Service Provider and/or invoke the Bank Guarantee given by the Service provider against advance payments.

8. Uptime and Service Levels

The facilities like power, cooling, CCTV monitoring, fire detection & safety systems, security (biometric, physical, access card) provided by the service provider to colocate Bank’s Data Centre IT Infrastructure should have high availability. The details of Service Level to be maintained by the “SP” are provided in Annexure L. The “SP” should execute a Service Level Agreement with the Bank for providing the Services envisaged in the RFP, to meet all the requirements specified in Annexure N and Annexure I, to meet the terms and conditions set out in the RFP, to meet the service levels specified in Annexure L and also accept the Penalty for downtime.

9. Performance Guarantee

Within 14 days after the contract is awarded, the Selected “SP” must submit a performance guarantee equivalent to 10% of the value of the ANNUAL COST of availing colocation & hosting services. Failure to submit performance guarantee within 14 days from date of award of contract makes the EMD liable for forfeiture. The format of the Bank Guarantee is given in Annexure M. The bank guarantee shall be kept valid for an initial period of 5 years and to be renewed for every consecutive 5 years till completion of the contract period. The guarantee shall contain a claim period of three months from the last date of validity.

In case the selected bidder fails to submit performance guarantee within the time stipulated above the bank at its discretion may cancel the order placed on the selected Bidder without giving any notice.

The Bank shall be within its rights to invoke the Bank Guarantee before expiry of validity, if the services rendered by the selected bidder are not satisfactory and not as per the terms of the contract and SLAs.

10. Period of Contract

The contract shall be valid for an initial period of 5 years and renewable thereafter for 3 consecutive terms of 5 years each at the option of the Bank. The charges payable for the co-location and hosting for first 5 years shall remain constant at the rate mutually agreed between the Bank & the “SP” with a provision for increase by certain percentage ( to be agreed in advance) of the base charges for first 5 years after expiry of each block of 5 years. 11. Termination of the Contract

Either party has the right to terminate the contract during the term of the agreement by giving 9 months prior written notice to the other party.

12. Periodic Inspection

As the Bank is planning to colocate and host the mission critical Systems of the Bank in the offered site, the Bank may conduct inspection of the Colocated Building at periodic intervals, for the purpose of assessing the adequacy of infrastructure facilities and the safe guard of the hosted system. The “SP” shall extend all cooperation in conducting such inspection. For this purpose, the “SP” shall provide the Officials of the Bank [or its appointed representatives] the physical access, enable verification of access control logs, permit verification of records maintained by the “SP”, measure & verify critical parameters / infrastructure


facilities, provide access to the reports submitted by the external authorities like Certifying Agencies / Auditors in respect of the Infrastructure / Building Management System.

13. Indemnity

Service Provider shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all the components used by the “SP” for providing the necessary service to the Bank, as required in the RFP.

14. NDA The selected “SP” shall have to sign a Non-Disclosure Agreement with the Bank with usual terms and conditions applicable for such services.

15. Publicity

Any publicity by the Service Provider in which the name of the Bank is to be used should be done only with the explicit written permission of the Bank.

16. Force Majeure

The Bank and the “SP” shall not be liable for default or non performance of the obligations under the contract, if such default or non performance of the obligations under this contract is caused by any reason or circumstances or occurrences beyond their control, i.e. Force Majeure.

For the purpose of this clause, “Force Majeure” shall mean an event beyond the control of the parties, due to or as a result of or caused by acts of God, wars, insurrections, riots etc, events not foreseeable but does not include any fault or negligence or carelessness on the part of the parties, resulting in such a situation.

In the event of any such intervening Force Majeure, each party shall notify the other party in writing of such circumstances and the cause thereof immediately within five calendar days. Unless otherwise directed by the other party, the party pleading Force Majeure shall continue to perform/render/discharge other obligations as far as they can reasonably be attended/fulfilled and shall seek all reasonable alternative means for performance affected by the Event of Force Majeure.

In such a case, the time for performance shall be extended by a period(s) not less than the duration of such delay. If the duration of delay continues beyond a period of three months, the parties shall hold consultations with each other in an endeavor to find a solution to the problem.

Not withstanding above, the decision of the Bank shall be final and binding on the Service Provider.

17. Resolution of Disputes

The Bank and the Service Provider shall make every effort to resolve amicably, by direct informal negotiation, any disagreement or dispute arising between them under or in connection with the contract. If after thirty days from the commencement of such informal negotiations, the Bank and the Service Provider have been unable to resolve amicably a contract dispute, either party may require that the dispute be referred for resolution by formal arbitration.

All questions, disputes or differences arising under and out of, or in connection with the contract, if not mutually resolved shall be referred to two Arbitrators: one Arbitrator to be nominated by the Bank and the other to be nominated by the Service Provider. In the case of the said Arbitrators not agreeing, then the matter will be referred to an umpire to be appointed by the Arbitrators in writing before proceeding with the reference. The award of the Arbitrators, and in the event of their not agreeing, the award of the Umpire appointed by them shall be final and binding on the parties.


Annexure-B

Checklist to Service Provider

Notes:

Service Provider should provide the information only in the formats given in the Annexure indicating all the specifications.

All the product information like manuals, brochures, certifications and specification sheet relevant to the Data Centre Infrastructure should be submitted along with the technical offer

All taxes, duties, and levies except Service Tax, if applicable must be included in the TCHS.

The Bank will not pay any additional charges for acceptance of the site / preparation of site.

The Bank will pay the “SP” on the basis of actual power units consumed

The “SP” should execute a Service Level Agreement with the Bank for providing the Services envisaged in the RFP, to meet all the requirements specified in Annexure N and Annexure I, to meet the terms and conditions set out in the RFP, to meet the service levels specified in Annexure L and also accept the Penalty for downtime.


Annexure-C

RFP offer covering letter

Date: ___________2012

RFP Reference No:

To: Vice President J&K Bank Purchase Committee Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001.

Dear Sir,

We have examined the RFP documents including all annexures, the receipt of which is hereby duly acknowledged. We, the undersigned, offer to provide __________________________________________________________ (Description of Services) in conformity with the said RFP documents in accordance with the Schedule of Prices indicated in the commercial offer and made part of this RFP.

If our RFP offer is accepted, we undertake to commence and complete delivery, installation of all the equipment required for delivering the Services as specified in the contract as per terms and conditions of the RFP.

We agree to abide by this RFP offer till 180 days from the date of opening of Commercial Offer and our offer shall remain binding upon us and may be accepted by the Bank any time before the expiration of that period.

Until a formal contract is prepared and executed, this RFP offer, together with the Bank’s written acceptance thereof and the Bank’s notification of award, shall constitute a binding contract between us.

We confirm that we have not made any changes in the RFP documents downloaded, except for filling in appropriate columns.

We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive.

Dated this ______ day of _________2012

Signature: ______________________________________

(in the Capacity of:) ________________________________

Duly authorized to sign the RFP offer for and on behalf of


Annexure-C1

Terms and Conditions Compliance Table

Term No.

Short Description of term

Accepted/Complied (Yes/No)

[Blanks not permitted]

Detailed Explanation about deviation, if not complied [Note : Deviation can be mentioned only if compliance column is shown as “NO” Please note that specifying Deviation elsewhere in the Offer document will not be considered, if here it is mentioned as complied–YES

1 Technical Inspection & Evaluation

2 Occupancy Certificate 3 Pricing 4 Commencement Date 5 Payment Terms 6 Pre implementation

Inspection

7 Execution, Delivery, Completion

8 Uptime and Service

levels

9 Performance Guarantee

10 Period of Contract 11

Termination of Contract

12 Periodic Inspection 13 Indemnity 14 Publicity 15 NDA 16 Force Majeure 17

Resolution of Disputes

Dated this day of 2012

Signature :

In the Capacity of :

Duly Authorised to Sign the Offer and Terms and Conditions on behalf of (Company)


Annexure-D

Details of the Service Provider

Details filled in this form must be accompanied by sufficient documentary evidence, in order to verify its correctness.

Sl. No Item Details

1 Name of Company

2 Postal Address

3 Telephone, mobile and Fax numbers

4 Constitution of the Company

5 Name and designation of the person authorized to make commitments to the Bank

6 Email Address

7 Year of commencement of Business Relating to Colocation and hosting Services

8 Sales Tax Registration Number

9 PAN Number

10 Service Tax Registration number

11 Location/s of Co-Location & Hosting facilities owned and managed by the “SP”

12 Location of Co-Location & Hosting facility offered to the Bank

13 Website address of the Company


Annexure-E

Eligibility Criteria Compliance

Eligibility Criteria Complied (YES/NO) Supporting Documents Required

The proposed Data Centre premise should be atleast Tier III compliant.

Documents on Tier certification and an undertaking on the SP’s letterhead, clearly mentioning that the Data Centre premise is complying with Tier III or higher requirements

Must have provided Data Centre colocation and hosting facility to at least 6 companies at any of their co-location and hosting sites in India.

Credential letter from Companies of having hosted their Critical infrastructure at the SP’s premises

ISO 27001 or BS 7799-3 Certification

Certification from Governing Body

Should have an annual turnover of Rs: 200 Crores for the past 3 financial years

Audited Financial Statements

Independent building (Exclusively used for Data Centre co-location and Hosting)

Annexure-E1 Information on Compliance of other Standards at the offered Data Centre Premise

Standards Description of Standard Supporting Documents

Environmental Management Standards

Health & Safety Management standard

Risk Management Standards

Seismic Compliance

Quality Management

Annexure-F

Details Of Track Record

(Services of Co-location & Hosting being used by Customers during 2009-10, 2010-11 & 2011-12)

Name of the Service Provider__________________________________________

Name of the Client Location of the Facility Contact Person Name, Tel No: e-

mail of the customer using the Facility

For 2009-10

A

B

C

For 2010-11

A

B

C

For 2011-12

A

B

C



Annexure-G

Additional Technical Details to be provided by the Service Provider

The information provided herein is supplement to the Annexure I, for the purpose of detailing the items mentioned in Annexure I. The details provided should not in any manner contradict the compliance specified in the Annexure I. The following information is sought for clarity & evaluation purpose and hence in no case the deviations in respect of Annexure I to be stated here. “SP”'s submission in Annexure I will be final and “SP”'s offer is bound by the same.

The Bank deems that the details provided herein are in agreement with the compliance provided in Annexure

Please follow strictly the metrics / measures specified for comparative purpose

Name of the Service Provider:

S. No Details Requirement Additional Details to be

provided 1 Address of the Location wherein the Colocation and hosting services are offered

2 Age of the Building in which the space for colocation & hosting is offered. Years & Months

3 Approximate distance between the offered Data Centre and the Bank’s existing Data Centre situated at Sector-14 Gurgaon

4 The Data Centre is located in the Owned Premises or In leased Premises Own/Leased

5 If leased premises, the details of unexpired period of lease.[Enclose the copy of the Lease deed]

6 Server Space offered to the Bank is located in which floor of the Data Centre

7 Dimension of the Space offered [L x B] [in feet]

8 Please specify False-Floor Tile Size [LXB]

9 Depth of the Raised Flooring [between Raised floor and actual floor] [in feet]

10 Height of the False Ceiling [between False ceiling and roof of the floor] [in feet]

11 Clear Usable Ceiling Level in the Server space offered between Raised Floor and the Suspended Ceiling]

[in feet]

12 Mention the Weight Bearing Capacity of the Raised Flooring and also Actual Flooring offered to the Bank

13 Mention the details about two independent sources from which the [source/substation] power is drawn.

14 The main electrical panels /termination points [of the Data Centre] are located at which floor of the Building

15 The make /quantity /capacity of the UPS through which the proposed power supply is being planned to be extended.

16 Please specify the time of UPS Battery Backup available to the systems to be placed in Offered Cage area to the Bank at the required level of load specified

17 The make/quantity/capacity of the Precision Air Cooling System through which the proposed Air cooling is being planned to be extended.

18 The Generators are located at which floor of the Building.

19 Generator Fuel Storing Capacity in terms of Gallons or Litters pertaining to Data Centre


20 The above Generator Power is sufficient for catering to the entire Data Centre at the present level [incl of this offer] for how many hours

21 Approximate Distance from the nearest Fire Hazard Location [Eg Petrol Bunks, LPG storage, chemical godowns]

22 Precision Air Conditioning system with complete redundancy is exclusive to the Bank or Shared with other entities.

23 If shared atleast whether the Primary Precision Air Conditioning system is exclusive to the Bank.

24 Whether Smoke Detection / Anti Rodent Systems are in place in the entire Building.

25 Short description of the sophisticated Gas based Fire Suppression/extinguishing systems likeFM200 installed at Data Centre and their deployment.

26 Whether the Network Services Provider equipment’s for termination is at the Network Centre of the Building or at the cage level of the respective clients

27 No .of technical personnel currently employed in the Data Centre Electrical:

Hardware:

Communication Specialists:

Air conditioning:

Fire safety:

Security:

Others: 28 Are there any security breach alarm systems in place. If so furnish details of the same.

29 Whether High Speed internet backbone with load sharing arrangement is in place

30 Please specify the periodicity of the scheduled maintenance of the systems and facilities offered

31 Whether any periodic external audit of the systems and facilities is being carried out. If so provide details of the same.

32 Total number of 1000*800 (42U) Racks that can be accommodated in the offered sft of space. A brief outline of the Rack layout to be enclosed

33 Total number of 1000*600 (42U) Racks that can be accommodated in the offered sft of space. A brief outline of the Rack layout to be enclosed

CAPACITY INFORMATION:

34 The Overall Total Raised Floor Area available in the Premises, part of which is offered to the Bank

35 The Overall Total UPS arrangement/installed capacity provided for the above indicated Overall Total Raised Floor Area


36 The details of the number of UPS [with KVA details of each UPS ]installed & used for providing UPS power for the above indicated Overall Total Raised Floor Area

37 The Present Overall average UPS Power consumption in respect of the above indicated Overall Total Raised Floor Area

38 The Overall battery back-up capacity of the UPS systems on full load

Date :

Signature


Annexure-H Part1

Commercial Bid

Service Provider must take care in filling price information in the Commercial Offer, to ensure that there are no typographical or arithmetic errors. All fields must be filled in correctly. Please note that any Commercial Offer, which is conditional and/or qualified or subjected to suggestions, will also be summarily rejected. This offer shall not contain any deviation in terms & conditions or any specifications, if so such an offer will also be summarily rejected.

The Service Provider has to make sure all the arithmetical calculations are accurate.

Bank will not be held responsible for any incorrect calculations.

S. No. Year Amount

(This would include Base price, inclusive of all taxes, levies and duties but exclusive of Service Tax, if any which shall be paid by the Bank on

actual basis)

01 1st Block of 5 Years “B1”

02 2nd Block of 5 Years “B2”

03 3rd Block of 5 Years “B3”

04 4th Block of 5 Years “B4”

The total cost of Hosting & Co-location Services i.e. B1+B2+B3+B4 = Rs. /[in words Rs. ]

We understand that the above mentioned figure is for price comparison purpose only and the bank will pay on actuals, taking into account the unit prices indicated by us. We have not altered any of the values / formats / wordings specified in the RFP Document.

Signature ___________________________________________

(Name)

on behalf of

(Name of the Service Provider)

Date : Place :

Annexure-H (Part 2)

Detailed breakup of the price quoted for each block of 5 Years

1st Block “B1” 2nd Block “B2” 3rd Block “B3” 4th Block “B4” S. No Items- Services specified in detail

in the RFP Qty Unit Rate Amount Unit Rate Amount Unit Rate Amount Unit Rate Amount

1 Data Centre Servers and equipment’s Colocation and hosting (sq. feet)

...sft of space for accommodating 40 Racks of (1000*800) 42U

Per sft space=

Per sft space=

Per sft space=

Per sft space=

2 Seating space at the Collocated site (seat)

15 Per seat= Per seat= Per seat= Per seat=

3 Cabin Space at the Collocated site

1 Per Cabin= Per Cabin= Per Cabin= Per Cabin=

4 Dedicated Conference room with capacity for 8 persons

1 Per Room= Per Room= Per Room= Per Room=

5 Unit Rate for Power Per Unit* 1 Per Unit= Per Unit= Per Unit= Per Unit=

6 Margin as a % age of Base Rate %age

7 Total Unit Rate offered (5+6) Per Unit= Per Unit= Per Unit= Per Unit=

8 Car Parking Space 5 Per Parking=

Per Parking=

Per Parking=

Per Parking=

9 One time Cost, if any

Total Cost of Services Block 1 = INR Block 2 = INR Block 3 = INR Block 4 = INR *This shall be the Base cost incurred by the Service Provider for purchase of Power.

The Service Provider should mandatorily provide pricing for each of the line item specified above The Quantity should not be altered by the Service Provider.

We understand that the above-mentioned quantity/figure is for price-comparison purpose only and the bank will pay on actuals, taking into account the unit prices indicated by us. Date : Signature Place :



Annexure-I

Technical Details & Specifications Form

The deviations in the technical requirements should be mentioned in the Technical Offer only [Annexure I] and on the contrary specifying the deviations elsewhere in the offer is not acceptable and will not be considered

Note: Deviation can be mentioned only if compliance column is shown as ‘NO’ otherwise it will be construed as complied as per the requirement of Bank. Please note that specifying Deviation elsewhere in the Offer document will not be considered, if here it is mentioned as complied–YES

Service Provider's Compliance to Technical requirement of DC Colocation and hosting site/Building

Site Address details to be provided for the site proposed as DC Colocation and hosting site for the bank

S. No Technical Requirement Compliance (YES/NO)

(Blanks not permitted)

Deviations, if any, in case the

Compliance is “NO”

1 Freight Lift: The Data Centre should have a high capacity freight lift for ease of movement of Servers and High density Hardware devices

2 The server room area should have a raised floor height of atleast 2ft

3 The server hall height from raised floor to false ceiling should be atleast 8 ft

4 Fuel Tanks (for generators). The Facility should have high capacity fuel tanks for ensuring 24 hour power backup with contracts for fuel supply on demand

5 The design for cooling infrastructure at the Data Centre should be in line with standard guidelines to support high density cooling needs

6 Redundant CRAC/HVAC units to facilitate High density cooling needs

7 The temperature in the server hall should be maintained at20+/-2deg C The humidity at the Data Centre should be maintained at 50%+/5% RH.

8 The server halls should have advanced fire detection & suppression system through systems like VESDA & FM200 / FE227 respectively

9 The DC Colocation and hosting site should have microprocessor based system to detect water leakage within a short period of time

10 The DC Colocation and hosting site should have effective non interfering rodent control systems.

11 Proposed Caged area is ………Sft of space for accommodating 40 Racks of (1000*800) 42U

12 The proposed area of ……………Sft of space for accommodating 40 Racks of (1000*800) 42U will be provided in a Contiguous fashion.

13 Seating space for 15 personnel for Facility management

14 1 Cabin space for Facility Incharge. Pls provide size 15 1 Conference room for 8 persons. Pls provide size 16 Within the server room area, the area ear marked for the Bank


should be separately caged with a provision to lock physically. 17 Access card entry for the caged area

18 Biometric Access to the common entry to the Server room should be available

19 Security for the building to be available 24*7 at the entry/exit levels.

20 Power should be available from two different independent power sources, for the offered Data Centre building, each for full capacity to meet any eventuality/disruption in single source

21 Two separate active power paths from the UPS to be provided to each of the racks in the server/network communication room.

22 UPS should be configured in redundant mode. UPS should have 2N+1 redundancy

23 Each of the racks shall have active dual power from two different UPS Systems and shall have individual circuit breaker.

24 Metered Power for approximately 40 Racks shall be made available

25 Data Centre class Power sockets will be made available as per banks requirement without any additional cost

26 The proposed server room caged area should be well covered in the fire detection and suppression system.

27 The building & Server room area should be provided with Water Leak detection system and fire alarm system.

28 There should be CCTV monitoring for surveillance of the server hall area. The CCTV surveillance should cover Bank's Server caged area and other critical areas where Bank’s components are placed. Activities to be recorded and the archival should be kept for atleast six months.

29 The infrastructure should be certified for Tier III standard or higher

30 Entry & Exit should be restricted and monitored and should also be in CCTV surveillance coverage

31 Smoke detection and fire suppression for the building to be available.

32 Telecom junction box, multiplexers of various service providers to be available in and around the building

33 If the Telecom junction box, multiplexers of service provider from whom the Bank would be getting the links is not available then the DC service provider should allow the commissioning of the same.

34 2 Telephone connections with STD facility in the caged area of the Bank to be provided for troubleshooting. However, the actual telephone charges on usage will be paid by the Bank.

35 5 Telephone connections with STD facility in the seating area with extensions available on all the seats, cabin and conference room to be provided for support. However, the actual telephone charges on usage will be paid by the Bank.

36 All the Building Management system (BMS) activities are to be controlled centrally in a room specifically to be used for BMS activities. The “SP” should manage the BMS activities on a 24*7 basis

37 The doors and walls for the server room, communications room, and other critical areas should be fire rated for minimum 2 hours.

38 The Server room should have precision air conditioning with redundancy. The seating area should be provided with comfort air conditioning (24*7).


39 Adequate locker facility should be provided in the seating area, and Cabin for executives. The seating area, cabin and conference room furniture should be modular furniture withdrawers/pedestal, key board tray, for each table in the seating area and cabin.

40 The entire solution should be automatic with power supply from the transformer as the primary source and automatic switch over to DG set as a secondary source.

41 Minimum 99.982% Uptime is required for the DC Infrastructure.

42 Gate passes to enter SP's premises for Bank's representatives free of any cost

43 Audit reports of people accessing the Server room should be available as and when required by the Bank.

44 Share the video monitoring data in case required by the Bank 45

Availability of Single Phase and Three phase power as per Banks requirement for the Server Racks.

46 SP shall provide the electrical cabling along with power sockets required by the racks as per Banks requirement to be hosted in the datacenter without any additional cost.

47 The service provider will be responsible for LAN cabling between server room and seating area at the datacenter and also extension of links between the Telco Room to the Caging area.

48 The entire cabling should be structured; service provider should provide the support for the same throughout the contract period

49 The service provider should provide for 10 extra redundant network points apart from the 27 that will be provided for the seating space asked for (37 in total).

50 The cabling should be laid in a separate enclosure below the false floor and should be kept at a distance which does not cause Electro Magnetic Induction with the power cabling

51 The service provider must make provision for dual power meter to measure power consumption by the bank

52

The data center facility building should be designed and constructed for earthquake resistance and should be away from hazardous chemical materials, LPG storage areas, chemical godowns and other storage facilities meant for dangerous commodities

53

The Building housing the Data Centre [colocated site] and all the infrastructure therein is covered under comprehensive insurance including risk related to earthquake, floods, fire, lightening etc Please indicate the risks covered under the policy.

54

The “SP” shall regularly monitor the access to the Bank’s Server room / cage by means of access control system, physical security, Biometric access and CCTV and should always make sure that they are functional 24X7 days and provide monthly reports to the Bank.

55

The service provider shall maintain the access logs, CCTV/DVR monitoring images for at least Six month, post which the service provider shall archive such records (in form of a DVD, tape, etc) and make the same available on Bank’s request through the period of the contract.

56 The “SP” shall allow the Bank to install its own IP based surveillance infrastructure specifically for the Caged area.


57

The “SP” shall allow the Bank to install/ erect communication equipment like VSATs/ Communication tower in the area earmarked by the service provider for installation of these set-ups

58

The “SP” shall allow the Bank to install its own LED / LCD/PLASMA screens for monitoring its IT infrastructure in the seating space which includes the Cabin and Conference Room allocated to the Bank.

59

The “SP” shall allow the Bank to install any industry standard Rack size like (1000*800, 1000*600,1200*600,800*600 etc) to be installed in the contracted Server Cage area

60

The “SP” shall install active / perforated tiles in the Server Cage as per the requirement without any additional cost to the Bank

We have quoted in the Commercial Bid taking into consideration all the specifications provided in above, the Annexure N and the terms & conditions of RFP Document, without any deviation. We also confirm that we have not made any alteration of wordings / quantity / figures stated in this Annexure. We understand and agree that any changes made in the format of Bid will lead to disqualification of the Offer without assigning any reason.

Signature

Date:

Place: (Name)

on behalf of

Name of the ”SP”


Annexure J Bank Guarantee

(in lieu of Earnest Money Deposit) B.G.No.____________

Dated: _____________

The President, Jammu & Kashmir Bank Ltd. T&IS Department, Corporate Headquarter, M.A. Road, Srinagar, J&K-190001.

WHEREAS..........................................(Company Name) registered under the Indian Companies Act 1956 and having its Registered Office at .................................................................. India (hereinafter referred to as “the SERVICE PROVIDER”) proposes to tender and offer in response to RFP Ref. No.__________________ dated ________ 2012- (hereinafter referred to as the RFP)

WHEREAS, as per the terms and conditions as stipulated in the RFP, the SERVICE PROVIDER is required to furnish a Bank Guarantee in lieu of the Earnest Money Deposit (EMD), issued by a scheduled commercial bank in India in your favour to secure the order (contract) AND WHEREAS the SERVICE PROVIDER has approached us, ............................................................ for providing the BANK GUARANTEE.

AND WHEREAS at the request of the SERVICE PROVIDER and in consideration of your having agreed to exempt the SERVICE PROVIDER from the demand of earnest money deposit for the due fulfillment of the terms and conditions of the RFP on production of a Bank Guarantee of ` ________, WE, ........................................................... having our .....................................................Office at ...................................................., India have agreed to issue this BANK GUARANTEE as under:.

1. We, ......................................................., do hereby undertake to pay the Jammu & Kashmir Bank Ltd (hereinafter called the Bank) an amount not exceeding ` _________ against any loss or damage caused to or suffered or would be caused to or suffered by the Jammu & Kashmir Bank by reason of any breach by the said SERVICE PROVIDER of any of the terms and conditions contained in the RFP.

2. We....................................., do hereby undertake to pay the amounts due and payable under this Guarantee without any demur, merely on demand from the Bank and undertake to indemnify you and keep you indemnified from time to time to the extent of Rs........................(Rupees ..............................only) an amount equivalent to the EMD against any loss or damage caused to or suffered by or that may be caused to or suffered by you on account of any breach or breaches on the part of the SERVICE PROVIDER of any of the terms and conditions contained in the RFP and in the event of the SERVICE PROVIDER commits default or defaults in carrying out any of the work or discharging any obligation in relation thereto or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof, we shall forthwith on demand pay to you such sum or sums not exceeding the sum of Rs......................(Rupees......................................... only) as may be claimed by you on account of breach on the part of the SERVICE PROVIDER of their obligations in terms of the SERVICE PROVIDER.

3. Notwithstanding anything to the contrary contained herein or elsewhere, we agree that your decision as to whether the SERVICE PROVIDER has committed any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under Bank Guarantee but will pay the same forthwith on your demand without any protest or demur.


4. This Bank Guarantee shall continue and hold good until it is released by you on the application by the SERVICE PROVIDER after expiry of the relative guarantee period of the RFP and after the SERVICE PROVIDER had discharged all his obligations under the RFP and produced a certificate of due completion of work under the said RFP and submitted a “ No Demand Certificate “ provided always that the guarantee shall in no event remain in force after the day of ........................... without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date.

5. This Bank Guarantee will not be affected by variation of the terms and conditions of the RFP or extension of time or exercise of any of your rights or powers against the said SERVICE PROVIDER from time to time. You will be at liberty either to enforce or forbear to enforce any of the terms and conditions of the said RFP and we shall not be released from our liability under this Guarantee by exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the SERVICE PROVIDER or any other forbearance, act or omission on your part or any indulgence by you to the SERVICE PROVIDER or by any variation or modification of the RFP or any other act, matter or things whatsoever which under law relating to sureties, would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of Rs..................( Rupees....................................only ) as aforesaid or extend the period of the guarantee beyond the said day of ...................... unless expressly agreed to by us in writing.

6. The Bank Guarantee shall not in any way be affected by your taking or giving up any securities from the SERVICE PROVIDER or any other person, firm or company on its behalf or by the winding up, dissolution, insolvency or death as the case may be of the SERVICE PROVIDER.

7. In order to give full effect to the guarantee herein contained, you shall be entitled to act as if we were your principal debtors in respect of all your claims against the SERVICE PROVIDER hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and other rights, if any, which are in any way inconsistent with any of the provisions of Bank Guarantee.

8. Subject to the maximum limit of our liability as aforesaid, Bank Guarantee will cover all your claim or claims against the SERVICE PROVIDER from time to time arising out of or in relation to the said RFP and in respect of which your claim in writing is lodged on us before expiry of Bank Guarantee.

9. Any notice by way of demand or otherwise hereunder may be sent by courier, telex, fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been sent.

10. The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees here before given to you by us (whether jointly with others or alone) and that Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees.

11. The Bank Guarantee shall not be affected by any change in the constitution of the SERVICE PROVIDER or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern.

12. The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency including any extended period without your previous consent in writing.

13. We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the SERVICE PROVIDER.

14. Not withstanding anything contained herein above;

i) Our liability under this Guarantee shall not exceed Rs......................( Rupees.........................................only) ;

ii) This Bank Guarantee shall be valid up to and including the date ............. ; and


iii) We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before ----------------------* (mention claim period).

We have the authority to issue this Bank Guarantee in your favour and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank in my /our favour.

For and on behalf of

Branch Manager

Seal


Annexure-K

Undertaking from Service provider on ownership/unexpired lease of proposed premise

To

The President,

T&ISD,

Corporate Headquarter, J&K Bank,

M.A. Road, Srinagar, J&K-190001

Subject: Undertaking of ownership of site/premises proposed for data center (in case of owned site)

OR

Undertaking of unexpired lease period on the proposed data center period for the bank (in case of leased premises)

Dear Sir,

In case of owned sites

We hereby undertake that the following site address proposed by us, are owned premises and are registered in the name of M/S (Service provider name) vide sale agreement # (XX) dated XXXXXXXX:

Data Centre site address:

Sale agreement reference#

Sale agreement dated:

In case of leased sites

We hereby undertake that the following site address proposed to the bank as Data Centre site, is leased premises vide lease agreement dated XXXXXXXX, between M/S (Service provider name) and (Name of the Lessor).The details of the lease period for the premises is as mentioned below:

Data Centre site Address of the site proposed:

Lease agreement dated:

Validity of the lease period:

Name of the lessor:

Unexpired lease period on RFP Response due date:

Please note that the sale agreement / lease agreement copies (whichever applicable) / and other documentation are enclosed here with supporting documents.

Kindly refer to us in case of any clarifications.

Warm Regards,

Authorised person’s Name

Signature Designation Address Email and phone#


Annexure-L

Service Level Definitions for Co location and Hosting Bank's IT Infrastructure

Detailed Service Levels and Definitions:

The Bank will be colocating the mission critical application at the site offered by the “SP”. High availability of DC on 24 x 7 basis at all times is of utmost importance. The Service Provider, therefore, shall guarantee 99.982% monthly uptime with all infrastructure facility as fully described in this RFP Document.

The “SP” should ensure that there is no downtime of DC during:

• Scheduled maintenance, alteration, Upgradation of “SP’s” infrastructure etc.

• Natural calamities including but not limited to rains, floods, earthquakes etc.

The selected “SP” should guarantee and ensure monthly uptime of 99.982% of Data Centre and allied infrastructure, failing which the selected “SP” is liable for liquidated damages / penalty. The “SP” shall monitor and maintain the stated service levels to provide quality customer service to the BANK.

System availability or uptime is defined as:

(Total Contracted hours in a month – downtime during contracted hours) * 100 / Total Contracted hours in a month

1 “Total Contracted hours in a month” means the scheduled operating hours of the System for the month. As an exceptional case, any downtime with clear written permission from appropriate authority of the Bank would be deducted from the total operation time for the month to give the scheduled operation time. ['Month' means 'Calendar month', 'Week' means 'Calendar week' starting from Sunday, 'Day' means 'Calendar day' & fraction of minutes will be considered as completed full minutes for any calculation purpose] 2 “IT infrastructure downtime” subject to the SLA, means accumulated time during which the Colocated IT infrastructure (any part or full) is inoperable due to in scope system or infrastructure failure, and measured from the time Bank and/or its customers log a call with the “SP” help desk of the failure or the failure is known to the “SP” from the availability measurement tools to the time when the System is returned to proper operation. 3 “SP” to provide support for Critical and Key infrastructure of Data Center (Building) on 24x7 basis. 4 The Critical and Key infrastructure includes the following services: Access controls, Power supply, UPS Power, Precision Air conditioning, Fire Detection System, Fire Safety System, Water detection systems, Humidity Controllers, Gensets, Building Management Systems, LAN Cabling and CCTV/DVR monitoring. 5 Outage shall commence when each or either of the services / components fails. 6 If any one or more of the components defined in “Critical and Key” at the Data Center Facility are down resulting in non-availability of any Banking solution deployed, then the services listed in the availability measurements table shall be considered for calculating the downtime. 7 Wherever applicable while making any payment, deduction towards liquidated damages / penalty will be effected and the remaining amount will be paid. Such a deduction should not be construed as 'nonpayment' towards service extended for any purpose of whatsoever.

Service Levels:

Service Levels will include Availability measurements & Performance measurements

Availability Report will be provided on monthly basis and a review shall be conducted based on this report. A monthly report shall be provided to the Bank by the “SP” at the end of every month containing the summary of all incidents reported and associated “SP” performance measurement for that period. All Availability Measurements will be on a monthly basis for the purpose of Service Level reporting.

Audits will normally be done on monthly/quarterly basis or as required by Bank and will be performed by Bank or Bank


appointed third party agencies.

Availability Measurements:

Level Type of Measurement1 Expected Service Infrastructure Level Critical & Key

Environmental Infrastructure

Availability of Critical and Infrastructure Elements.

Key Environmental Minimum 99. 982%

Penalty Charges

Inability of the solution (Infrastructure & services specified for example AC, UPS, DG, Power etc.) to deliver the required functionality at performance levels expected at the specified volumes (including the expected increase in volumes) detailed under the above clauses would result in breach of contract and would invoke the penalty clause.

A > = 99.982% No Penalty 99% = < A < 99.982% 1 month equivalent of Charges for that year’s total DC Colocation and hosting amount,

on a prorate basis 98% = < A < 99% 2 months days equivalent of Charges for that year’s total DC Colocation and hosting

amount, on a prorate basis A < 98% 3 months days equivalent of Charges for that year’s total DC Colocation and hosting

amount, on a prorate basis

Record and data for the Service Availability computations and determinations as available in ‘Downtime/ Availability’ report.

Availability Service Level Default

• Availability Service Level will be measured on a monthly basis.

• The “SP’s” performance to Availability Service Levels will be assessed against Minimum Service Level requirements on a monthly basis for each criteria mentioned in the Availability measurement table

• An Availability Service Level Default will occur when the Service Provider fails to meet Minimum Service Levels, as measured on a monthly basis, for a particular Service Level.

FAULT REPORTING, TROUBLE TICKETING AND CALL CLOSURE PROCEDURE

1) The Bank personnel shall notify the Service Provider DC HELPDESK to report a Service Outage. The Service Provider DC HELPDESK shall have a Trouble Ticket opened for the Bank and Bank shall quote the Trouble Ticket Number in all future communication.

2) Upon opening of a Trouble Ticket, Service Provider shall investigate the reported Service Outage and shall promptly rectify the same. The service provider shall intimate the Bank formally about the root cause of the outage and steps taken to avoid any future repetition.

3) In case the Call is related to any equipment or performance, or any repair, which would cause a Service Outage, appropriate notice shall be sent to the Bank, before taking the equipment’s in maintenance.

4) Any call, which is not resolved within 5 minutes of reporting, must be informed to Bank.

5) Service Provider shall attempt to resolve all Trouble tickets in accordance to the Resolution matrix mentioned above. The resolution could be repair / replacement or providing a work around which does not hamper the normal productivity of the


Bank.

a. Upon such rectification, Service Provider shall communicate the same to the Bank and close the Trouble Ticket. Service Provider shall ensure that call closure is done after Bank’s acknowledgement.

b. The service window for all the calls shall be 24x7.


Annexure-M

Performance Bank Guarantee

The President, T&IS, Department, Jammu & Kashmir Bank Limited, Corporate Headquarter, M.A. Road, Srinagar, J&K-190001

WHEREAS...................................(Company Name) registered under the Companies Act 1956 and having its Registered Office at.......................................................................,hereinafter referred to as the SERVICE PROVIDER has undertaken to Supply and render the Services in terms of the Purchase Order bearing No...............dated............................,hereinafter referred to as “ the CONTRACT”.

AND WHEREAS per terms and Conditions stipulated in the said Contract, the Service provider is required to furnish, Performance Bank Guarantee issued by a Scheduled Commercial Bank in favour of Jammu & Kashmir Bank Ltd (hereinafter called the Bank) for due and faithful performance of the contract and to secure due and satisfactory compliance of the obligations of the Service provider in accordance with the Contract;

THEREFORE, WE, ........................................................... (Name of the Bank) having its registered office at ____________ and a branch office amongst others at ____________, at the request of SRVICE PROVIDER furnish you this Performance Guarantee in the manner hereinafter contained and agree with you as follows:

1 We, ______________________ do hereby undertake and assure to Jammu & Kashmir Bank Ltd (Bank) that if in the opinion of the Bank, the SERVICE PROVIDER has in any way failed to observe or perform the terms and conditions of the said contract or has committed any breach of its obligation thereunder, we shall on demand and without any objection or demur pay to the bank a sum of Rs_______ (Rupees _________________) or such lesser amount as the Bank may demand without requiring the bank to have recourse to any legal remedy that may be available to it to compel us to pay the same.

2 Any such demand from the bank shall be conclusive as regards the liability of the service provider to pay to Bank or as regards the amount payable by us under this guarantee. We shall not be entitled to withhold the payment on the ground that the SERVICE PROVIDER has disputed its liability to pay or has disputed the quantum of the amount or that any arbitration proceeding or legal proceeding is pending between SERVICE PROVIDER and the Bank regarding the claim.

3 We further agree that this guarantee shall come into force from the date hereof and shall remain in full force and effect for a period of ______ years from the date of commencement of the contract or the term of this guarantee whichever is later. But if the period of the said contract is extended either pursuant to the provisions of the said contract or by mutual agreement between the service provider and the bank, we shall automatically renew the period of guarantee for such period which expires six months after the renewed period of the said contract, failing which we shall pay to the bank the said sum of `______ (Rupees ___________) without the Bank demanding the above sum.

4. We further agree that the bank shall have the fullest liberty without our consent and without affecting in any way obligations hereunder to vary any of the terms and conditions of the said contract or to extend the time for the performance of the said contract from any of the powers exercisable by the bank against the SERVICE PRVOIDER and to forbear to enforce any of the terms and conditions relating to the said contract and we shall not be relieved from our liability by reason of such failure or extension granted to the SERVICE PROVIDER or through any forbearance, act or omission on the part of the Bank or any indulgence by the Bank to SERVICE PROVIDER or any other matter or thing whatsoever which under the law relating to the sureties would but for this provision have the effect of relieving or discharging the guarantor.

5. We further agree that in case this guarantee is required for a larger period and is not extended by us beyond the period specified above in clause (3), we shall pay to the Bank without the Bank having to demand the payment of the said sum of ` ______ (Rupees ___________) on the last day on which the Bank Guarantee is due to expire.

6. Any notice by way of demand or otherwise hereunder may be sent by courier, telex, fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been sent.


7. The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees here before given to you by us (whether jointly with others or alone) and that Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees.

8. The Bank Guarantee shall not be affected by any change in the constitution of the SERVICE PROVIDER or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern.

9. The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency without your previous consent in writing.

10. We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the SERVICE PROVIDER.

11. Notwithstanding anything contained herein above;

iv) Our liability under this Guarantee is restricted to Rs...............................................(Rupees.........................................only) and will remain in force for the period of __________ years i.e. upto _____________;

v) The Guarantee shall stand completely discharged and all the rights of the bank under this Guarantee shall be extinguished if no claim or demand is made on us in writing on or before _________.

We have the authority to issue this Performance Bank Guarantee in your favour and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank.

For and on behalf of

Branch Manager

Annexure-N


Detailed Description of Colocation and Hosting Requirements/Facilities

The proposed Managed Colocation and hosting Site should at least be a Tier III Compliant site or higher. The “SP” is expected to provide sufficient network points, electrical connections, Air conditioning, backup power through UPS and Generator, telecom facilities, Surveillance, access control system, fire suppression system, physical security and soft services etc as applicable for Data Center & Disaster Recovery and as required for the proposed equipment on 24 x 7 basis in order to maintain uptime of all such facilities as per SLA.

The exact requirements in terms of space and power are specified in Commercial Bid.

The brief particulars of Data Centre colocation space and power requirements:

Items–with all services specified in detail in the RFP. Block–1 Block -2 Block -3 Block -4 Block -5

1

Data Centre Servers and equipment’s Colocation and hosting (sq. feet)

Sft of space

for

accommod

ating 40

Racks of

(1000*800)

42U

Sft of space for accommodating 40 Racks of (1000*800) 42U




2 Seating space at the Collocated site (seat) 15 15 15 15 15

3 Cabin Space at the Collocated site 1 1 1 1 1

4 Dedicated Conference room with capacity for 8 persons 1 1 1 1 1

5 Car Parking Space 5 5 5 5 5

Note: The Bank reserves the right to take all of the above mentioned items or part

General

The proposed Managed Colocation and hosting Site should be located in a datacenter in and around NCR. The datacenter, wherein the colocation and hosting facility is offered, should at least be Tier III compliant or higher

Data Centre. The proposed Managed Colocation and hosting Site should comply with the technical requirements specified in

Annexure I of this RFP. The power should be available from two different power sources. Two separate active power paths from the UPS to be

provided to the Server room area and the network communication area. The UPS should be configured in redundant mode of 2N + 1 configuration.

Entry and exit at the Data Centre premise (Building), seating area, Server room area, server cage area, and network communication room should be restricted and monitored. The Security for the building should be made available 24*7.

The doors and walls for the server room, communications room, and other critical areas should be fire rated for minimum 2 hours.

The entire facility should be automatic with power supply from the transformer as the primary source and automatic switchover to DG set as a secondary source.


99.982% Uptime is required for the Managed Colocation and hosting Site Environmental Infrastructure and services. The datacenter facility building should be designed and constructed for Earthquake resistance and should be away from

hazardous chemical materials, LPG storage areas, chemical godowns and other storage facilities meant for dangerous commodities.

The Building housing the Data Centre [colocated site] and the entire infrastructure therein should be covered under comprehensive insurance. The “SP” shall in his response clearly indicate the risks covered under the above policy.

The proposed site should have adequate Car parking space.

Server Room Area to be allocated to the Bank for Colocation and Hosting

The Server room proposed by the “SP” to colocate Bank’s IT infrastructure should be Tier III compliant or higher. Bank envisages the requirement of a dedicated space of ……..Sft of space for accommodating 40 Racks of (1000*800) 42U, to host Bank’s IT infrastructure in the server room area. The proposed area of …….. sq. feet will be provided in a Contiguous fashion. However, should there be requirement of additional space in the future the “SP” should be able to provide the same on the prorated per square feet cost within the same facility. The unit rate provided by “SP” will be considered for such requirement. The “SP” is expected to provide a dedicated server cage area for the Bank in the server room area. The cage area should secure the allocated space to the Bank. The server cage entrance & exit should be accessible using the proximity card and Biometric access control system. The Server room should have precision air conditioning with redundancy.

The service provider will be responsible for LAN cabling between server room and seating area. The service provider should provide for 2 network points for each seating space, 4 points in the Cabin Area and 8 points in the Conference Room.

The service provider will also be responsible for extension of links from “SP” communication room to server cage area offered to the Bank as and when required.

Seating Area

The “SP” is expected to provide the seating space for 15 personnel, 1 Cabin and 1 Conference Room at Managed Colocation and hosting Site. However, this is just an indicative figure and to be considered for bid evaluation purposes only. The actual number of personnel for whom the seating space is required will be provided to the successful service provider at the time of placing the order. The price quoted by the “SP” per seat would be used as the benchmark for expansion or reduction.

The UPS / generator backup power facility needs to be made available to the proposed seating area. The seating area should be provided with comfortable air conditioning. The “SP” shall provide Tables, chairs, drawers with locking facility, telephone extensions for communication between Server cage area and the seating area, in the seating area. The furniture to be provided by the “SP” here refers to modular furniture with sufficient seating, personal storage and workspace for each individual person. The seating area furniture should be modular furniture with drawers/pedestal, keyboard tray, for each table. Lockers that can accommodate 5 box files and some stationary, the one that comes with the work table. This will be for every seat.

The “SP” shall provide adequate power points in the Seating area. The service provider shall be responsible for LAN cabling between server room and the seating space area extending link from “SP” communication room to the server cage area.

The “SP” shall provide the space within the seating area for placing the fireproof storage cabinet in which the Bank can store their backup tapes and other sensitive information and IT components. Details of the fire proof storage: Weight & Dimension shall be provided to the successful bidder. The approximate volume of the storage cabinets is 90 liters and the minimum quantity shall be 3.

Communication Area

The “SP” in their communication area shall have Telecom junction box / multiplexers of various link service providers and should be available in and around the facility building for Bank’s use. The Bank will have the separate link service providers for the connectivity between its DC – DR, DC-NLS, DC-Associations, DC-Branches/Offices etc. The Managed Colocation and hosting Site service provider should allow the termination of the links provided by these link service providers. If Telecom junction box / multiplexers of these link service providers is not available then the Managed Colocation and hosting Site service provider should allow the commissioning of the same. The communication room should have multiple diverse paths for the cables coming inside the premise and going to the server cage

The link extension from the Managed Colocation and hosting Site service provider’s communication room till the server cage


area will be done by the appointed service provider

Building Management Systems (BMS)

The complete Building Infrastructure should be equipped with access control system with proper record of every entry or exit from the building.

The “SP” shall provide permanent Access cards, Gate passes to the all Bank personnel or Bank Authorized personnel posted at the location. The “SP” shall also provide Access cards, Gate passes to the any person/s authorized by the Bank to visit the premises which includes Server Cage Area, Telco Room, Seating Space, Refreshment, Sanitation area e.t.c.

The “SP” shall regularly monitor the access to the Bank’s Server room / cage by means of access control system, physical security, Biometric access and CCTV and should always make sure that they are functional 24X7 days. The Bank would require monthly reports in this regard. The access logs to the bank specific cage area, seating area and the server room area need to be maintained for the period of the contract. The log reports of bank’s specific server cage area and seating area are to be provided on a monthly basis. The access to the logs of other facilities concerning the bank should be available on request. The service provider is expected to maintain the CCTV/DVR monitoring records for at least 6 month, post which the service provider is expected to archive such records (in form of a DVD, tape, etc) and make the same available on bank’s request through the period of the contract without any commercial involvement.

If required by the Bank the “SP” should be able to provide details of people accessing the Bank’s Server room / cage by means way of sharing the entries made in the security register, reports from access control system, CCTV video clips.

The “SP” shall make sure that the required power, air conditioning, security system and other facilities provided to the Bank is always available (24X7 days).

The “SP” shall provide Fire detection & suppression system exclusively for the server room caged area. Fire detection and suppression can be common however the areas allocated to the Bank should be well within the coverage of fire detection and suppression.

The building & Server room area should be provided with Water Leak detection system and fire alarm system. The facility areas proposed for the Bank should be well within the coverage of water leak detection system

There should be CCTV monitoring for surveillance of building entrance, exits and other critical areas where Bank’s components are placed. Activities to be recorded and the archival should be kept for atleast six months.

The offered Data Centre premise (Building) should have a non-interfering, effective rodent control system. The facility areas – Server room area / server caged area, communication room, seating area should be well within the coverage of the rodent repellent.

All the Building Management system (BMS) activities are to be controlled centrally in a room specifically to be used for BMS activities. The Service Provider should manage the BMS activities on a 24*7 basis.

Miscellaneous

The “SP” shall provide contacts and escalation matrix to log the complaints / problems faced in the facility provided to the Bank. The service provider shall provide for periodic monthly reports to the Bank on the incidents/ problems reported and corrective action taken on the same.

The “SP” shall provide the sanitary accommodation to the Bank’s representative at the site and the “SP” shall extend canteen facility, if any, available to the Bank's representative at the site.

The “SP” shall provide for staging area at Data Centre premise for 4 weeks for initial hardware deployment. However, for further additional activities, if the staging area is required by the Bank, the Bank shall inform the service provider at least 7 days in advance and the service provider will be expected to provide the staging area for Bank’s use.

The Staging area facility should be made available to the Bank at no additional cost, as and when required for unpacking,


installation, maintenance, troubleshooting etc. of the equipment’s. The staging area should be preferably close to the hired / hosted space and have all facilities like, redundant power, LAN connectivity, telecom etc.,

“SP” shall provide all necessary help to the Bank appointed System Integrator or Service Provider while moving the Bank equipment’s into the site. For example entry permission for vehicles carrying equipment’s, parking of such vehicles to be closer to the lift till the time the equipment’s are being offloaded, use of lift / service lift, assist in procedures documentation, providing trolley to carry heavy equipment’s to the allocated cage / room, etc. The Bank would not incur any extra cost for availing these said services.

The service provider is required to make provision for dual power meter to measure power consumption by the Bank. Payments will be made by the bank only on the basis of consumed power.

The cabling within / between the racks will be done by the “SP” or any system integrator chosen by the Bank. The service provider must ensure all the necessary support and permissions in this regard for laying such cables beneath the false flooring is provided to the system integrator. The system integrator chosen by the bank will do this cabling activity in consultation with the service provider.

The Bank may in future require additional space at the Data Centre premise (Building). The Service Provider agrees that in the event the Bank wants additional space for expansion; the same will be provided to the Bank within the same site / floor of building. The rate per square feet would be as per the unit rate specified in Annexure “H2, Part 2” . The additional seating space if required need not be contiguous space but should be in the same building.

The Bank requires that the proposed Data Centre premise (Building) provided to the Bank under this RFP must either be owned premises and in case of leased premises, an unexpired lease period must exist for a period of minimum 20 years from the RFP response due date, the bidding entity must provide documentation to this effect establishing its right over the facility/Building to the satisfaction of the Bank The bidder will be required to provide the relevant details in Annexure K – Undertaking from service provider.

Service Levels

The facilities like power, cooling, CCTV monitoring, security (biometric, physical, access card) provided by the service provider to colocate Bank’s Data Centre equipment’s should have high availability. For details, please refer to Annexure L that details the service levels.

data center

Documents

earnest money

tier iii compliant

maulana azad

telecom junction

system integrator

precision

fire alarm

dual power