Danny Shiem-shin Then, Hong Kong Polytechnic University, China Rogerio Santovito, University of Sao Paulo, Brazil Per Anker Jensen, Attributes of Alignment of Facilities Management to Business Needs – An international comparative analysis FM Alignment with Business Supply & Demand Alignment Organisation al Alignment FM Resources Alignment FM Service Alignmen t Business Needs FM Resources Facility Solutions FM Services European Real Estate Society 3- 7 July 2013, Vienna, Austria
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Danny Shiem-shin Then, Hong Kong Polytechnic University, China Rogerio Santovito, University of Sao Paulo, Brazil Per Anker Jensen, Attributes of Alignment.
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Danny Shiem-shin Then, Hong Kong Polytechnic University, ChinaRogerio Santovito, University of Sao Paulo, BrazilPer Anker Jensen,
Attributes of Alignment of Facilities Management to Business Needs – An international comparative analysis
FM Alignment
with Business
Supply & Demand Alignment
Organisational Alignment
FM Resources Alignment
FM Service Alignment
Business Needs
FMResources
Facility Solutions
FM Services
European Real Estate Society3- 7 July 2013, Vienna, Austria
Concept of business alignment – Kaplan & Norton book “Alignment”
Application of alignment concept to FM Development of FM – Business Alignment
framework
Alignment Concept in Business and its application to FM
( ISBN 1-59139-690-5)
Alignment in the Context of FM
Alignment in an active sense implies moving in the same direction, supporting a common purpose, being synchronized in timing and direction, being appropriate for the purpose and in a passive sense the absence of conflict.
“Alignment creates synergies in an enterprise.”
(Kaplan & Norton, 2006)
Alignment in the Context of FM
In the context of our conceptual framework it can therefore be argued that the synergies achieved through the alignment of the relevant parameters create an FM function that is optimally synchronized with the needs of the enterprise – it is neither more nor less than what is precisely required to support the business enterprise.
(Then & Tan, 2010)
Facilities solutions are planned and delivered according to facilities strategies.
Facilities strategies
Facilities solutions
FM services portfolio
FM resources and functional organization
Facilities strategies are derived from business objectives and strategies
FM services meet the needs of the facilities solutions efficiently and effectively
FM resources are adequate and organized appropriately to deliver the required FM services
AL
IGN
ME
NT
OF
FM
W
ITH
BU
SIN
ES
S
OB
JEC
TIV
ES
AN
D S
TR
AT
EG
IES
Nature of business determines need for facilities and business strategies drive facilities strategies
Alignment Criteria Capacity Condition Service potential Risks Financial Social
Alignment Criteria Business governance Procurement strategy Business policy Organizational culture
Experts’ Validation Survey
1. Evaluating the relevance and usefulness of the Alignment Criteria
2. Identifying any additional alignment criteria that might be useful
3. Evaluating the validity and value of the FM - Business Alignment Model
4. Identifying any weaknesses and gaps in the FM - Business Alignment Model
Survey Sample
1. Senior managers in corporate real estate (CRE) and facilities management (FM) responsible for a portfolio of buildings – both clients and service providers
2. Academic researchers in CRE and FM
3. Scope of survey - international
4. Respondents through known contacts and introductions
5. Over a period of 18 + 6 months
Survey Sample Attributes
Mean Scores of Alignment Variables and Criteria
FM Alignment
with Business
Business Needs
FMResources
Facility Solutions
FM Services
Supply & Demand Alignment (3.99)
Capacity (4.45) Condition (3.97) Service potential (3.94) Risks (3.97) Financial (4.07) Social (3.57)
Organisational Alignment (4.13)
Business governance (4.19)Procurement strategy (3.97)Business policy (4.26)Organizational culture (4.10)
FM Service Alignment (4.17)
FM service strategies (4.31)FM service levels (4.01)FM service standards (4.21)FM service cost (4.14)