Dan_Mancuso_Presentation

EDC’s Lean Transformation Story

August 31st, 2011

About EDC

 Canada’s Export Credit Agency

 Crown corporation wholly owned by Government of Canada

  Financially self-sustaining

 Operates on commercial principles

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Our Role:

  To support and develop Canada’s export trade and international business efforts

  Financing and insurance solutions for Canadian exporters and investors

2010 Performance Highlights

 Record business volume of $84.6 billion

  Served 8,236 customers

  Supported business in up to 200 markets

  $24.7 billion in emerging markets

 Contributed to 5% of GDP, supporting 642,000 jobs

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Institutionalizing Lean needs a Balanced Strategy

Opera&ng  systems  

Management  Infrastructure  

Culture  

Leadership  

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BD

Credit

Director, VP

Legal

Advisory

Customer

Endorsement

Authorization

Legal to draft docs

Time

PROCESS TOOK OVER 40 HAND-OFFS TO BE COMPLETED

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•  Average Cycle Time 70%

•  Net Promoter Score 25% CIB

LOANS • Average Cycle Time 82%

• Net Promoter Score 20%

ARI •  Average Cycle Time 25%

•  Productivity 24%

Post Transformation:

New Corporate Service Standards

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.

1. Predictability: Provide predictable turnaround time on deliverables.

2. Value: Deliver value to customers based on our product offering.

3. Communication: Provide timely turnaround time on customer communications.

New Corporate Dashboard

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New High Performance Organization

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 Operational Effectiveness

 Customer Focus

  Inspirational Leadership

  Leveraging Collaborative Relationships

 Building Organizational Capability

 Personal Agility

 Strategic Thinking

Accountability for Business Performance

Trust & Collaboration

Commitment Continuous

Improvement

 Measure our performance from the customer’s perspective and act on the feedback we

receive. Sustain our ability to deliver value through sound financial management practices.

 Collaborate internally and externally to deliver knowledge and solutions efficiently and

effectively. Organize around the customer in highly effective teams that foster respect, trust and collaboration, both internally and externally.

 Develop ourselves and continuously improve our programs, processes and systems to deliver predictable and seamless solutions of superior value.

 Empower employees to be innovative, creative and to champion continuous improvement.

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EDC Way Competencies…