Dale Carnegie Dale Carnegie Training® Training® Your Global Engagement Partner Presented by: Radia Carr
Dale Carnegie Training®Dale Carnegie Training®Your Global Engagement Partner
Presented by:
Radia Carr
For Our ConversationFor Our Conversation
• Who we are• How we work with our clients• How we deliver results• Who we work with• Respond to questions
Who We AreWho We Are
Global NetworkWith offices in over 80 countries and in 30 languages, we provide a consistent and localized solution to any of your offices worldwide.
“Coaching for the Moment”
• A unique coaching style • The trainer catches the ineffective habit or tendency when it happens, offers a redirect or correction and then coaches for immediate implementation.
• This allows for quick adoption and changed performance.
History
• Dale Carnegie’s How to Win Friends and Influence People, pioneered the work place learning industry.
• Today, we are a worldwide network, continuously reinventing ourselves and our offerings to stay competitive in an ever changing market.
• It’s this skill & experience that we can bring to you as a client.
Dedicated Coaches
• Our coaches have real world business experience.
• They come from around the globe, training in over 30 languages worldwide.
• They undergo a minimum of 150 hours of in-house development before becoming a certified trainer.
• Certified through a process that has been ISO 9001:2000 accredited.
How We Work With YouHow We Work With You
Our business is structured in a way that allows us to provide practical, results-oriented solutions for individuals, teams and organizations.
Team Member Engagement
Leadership
Presentation Effectiveness
Sales Effectiveness
Customer Service
Process Improvement
Areas of Competencies
How We Work With You
Self Confidence
Communication Skills
People Skills
Leadership Skills
Control Stress/Improve Attitude
5 Drivers of Success
How We Work With You
Various Formats
How We Work With You
Various Formats
inquire
innovate
involveimpact
IN-HOUSE INTERVENTIONSfor Organizations
Our consultative approach, which we call iMAP, takes us through a process to help identify the solution that best fits your business needs.
How We Work With You
intent
Your organization’s strategic vision – the “should be” as opposed to the “as is”.
iMap: Our Customer Engagement Process
IN-HOUSE INTERVENTIONSfor Organizations
Where are you today?Where do you want to go?
What will it take to get there?
inquire
Using a variety of assessment tools, determine alignment around the vision.
involve
Design interventions that create the competencies needed to achieve your intent.
innovate
Assess performance and engagement. Did you get the ROI you needed?
impact
How We Work With You
INVESTMENT (Time & Cost)
Outcomes vs. Investment
Organizational Performance
Team Performance
Competency Groupings
Individual Competencies
How We Work With You
OU
TCO
ME
How We Deliver ResultsHow We Deliver Results
Why Dale Carnegie Training
WORKS… Cycle of Performance Improvement
We observe and adapt to the way people change and improve.
Begins
Knowledge
Attitude
Practice
Skill
Review Time-Tested Principles
Motivational Action-Oriented Delivery Method
Application-BasedFollow-up
Triangle of Success
We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding.
Top PerformersPossess the RightAttitudes & Skills
Improve Attitude& Increase Skills
to Leverage Knowledge
Knowledge
Attitu
de Skills Technology
The application of technology to deliver results
SECRETS OF SUCCESS App to help people successfully engage with clients, prospects, peers, and management anywhere, anytime…
www.dalecarnegie.com/app
to help deliver the greatest organizational impact.
eLearning
Dale Carnegie TrainingSocial Networking Sites
How We Engage Our ClientsHow We Engage Our Clients
Global Reach
How We Engage Our Customers
Small to Mid-Size
How We Engage Our Customers
Local Touch
How We Engage Our Customers
8 Million Successful Graduates8 Million Successful Graduates and counting…and counting…
Scott AdamsKim AlexisDon AlgerDr. Edward AnnisJoseph AntoriniRaphael AraujoMary Kaye AsheGeorge AtkinsonRhett AustellAswin BaharDonald A. BaillieWilliam V. BailyAlvin BaldusHoward R. BambergMike BarnesT. Ellis BarnesW.W. BarronDewey BartlettPeter BartlingJohn Bassett, IIIBoyle BeatenboughBill BelichickRobert BellHarry BellmanAnnette BeningLeonard R. BentonRalph BermanLee S. BickmoreWilliam E. BiererJeff BingamanJohn BoehnerJohn BogleGary Bogert
Elizabeth T. BowlesRay BracyMorris BradshawJohn BraineLaurence W. BrittMaurice BrittPaul BrockWilliam E. Brock III>>Warren BuffettDonald C. BurnhamGuy CaffeeBruce CairsRichard CaligiuriClaire CallanMichelle CameronJack CampbellM. CancelliereCarl CannonMacDonald CareyHarold CarmichaelRichard CarpenterRoselyn CarterElbert N. CarvelJohnny CashDavid Cassidy, CLUWilliam J. CatacosinosJohn ChaffeeTed ChentisSammy ChowVivien ChowGlen N. ChristiansenEd ColeW. Tredway Coleman
Gene ConleyWilliam K. CoorsJack B. CoulterVirginia E. CoxBill CullenDan CurryBetty CuthbertVicor D’AlfonsoWillie DavisMichael DeFabisTony DeMarcoGeorge DenmarkRich DeVosJoe DiMaggioEverett DirksonSheila DixonDick DonovanMarney DuckworthAdm. Thomas J. DykerMike EanesJack EckerdMarion A. EggletonDr. Louis EilersWilliam EllinghausAkira EndoWerner ErhardtElliot Pete EstesJohn H. EvansBruce FeathersAlexander J. FilipEd ForemanJoe FossDallas Frazier
Heather FrenchPhil M. GeorgasJohn GerhardC. Mac. Golson, Jr.Monica M. GoodingElmer GrantLinda GrayNanita GreeneMilton GreenspanJerry GreenwaldH. Franklin GregoryDr. Sanjay GuptaBud HadfieldJimmy HallHarry L.S. HalleyMark Victor Hansen Craig E. Hanson Sir James HardyFred HarveyStan HathwayMat HazeltineB. Paul HeidrichJulius HermesLillius HinshawArthur R. HirstOscar Hornsby, Jr.Dixie HowellWilliam S. HubardLes HudsonPaul HughesLee IacoccaErnest IstookAlexander James, Jr.
Dale JarrettJon Asgeir JohannessonJim JohnsonJohn JohnsonLyndon B. JohnsonDelwin G. JonesGordon JumpHoward T. KaneffMary Kay AshDavid KearnsJim KellyF. W. KnowltonEmil KoenigDennis KuncinichEmeril LagossiAnn LandersIke LangendoenGene LarkinJohn LengStew LeonardR.H. “Bob” LewisVicki LewisArt LinkletterMike LivingstonConnie MackHarvey MackayJohnny MajorsMickey MantleGino MarchettiWilliam MarcumSteve MariucciJ.W. Marriott Jr.
John MaxwellJohn McConeDr. Earl McGrathThomas MonaghanBill MonbouquetteHugo MontenegroW. H. MortonCarl MundtCharles NeopoleKen NitzbergChuck NorrisWilliam T. O’DonnellM. G. O’NeilRay OylerJonathan ParapakEdward PascoeFrank PerdueLeigh PerkinsLloyd PetersonP.K. PetersonRudolph PetersonLonny “Bo”PilgramAlex PitronicMilt PlumAdolf PosumahMarvin PowellThomas PownallD.E. ProcknowRobert PriceFred PryorMike QuickPeter QuinnJohn Ralston
Venus RameyJennings RandolphRobert RashidGeorge RattermanOrville RedenbacherNancy ReddJeff ReevesH. Douglas RileyJ. L. RobertsonJohn RobinsonRobert L. RockJohn RoganBuddy RogersLeonard RogersMichael RollinsJose Manuel Zelaya RosalosIsabella RosselliniHenry RowanMark RoyalsJerry RubinDavid SandlerPaul SandifurDick SchafrathDon SchayesJohn E. SchnauzEd SchnuckDon SchulaJ. L. ScottJack ScottFrancis J. Scranton, Jr.Betty ShabazzStephen ShapiroJackie W. Sherrill
Let’s Get Started!Let’s Get Started!
It's now time to inquire before we can determine what, if anything, we can do to deliver results for you and your organization.
inquire
innovate
involveimpact