Daemon Software and Services - Introduction & Company Profile

DAEMON SOFTWARE & SERVICES

Introduction

Introduction

Our Services

Global Presence

Our Team

Case Studies

Clientele and Global Alliances

Content

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© Daemon 2014. Confidential. All Rights Reserved

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• Headquartered in Singapore, over 200+ people globally & growing organically

• Coimbatore and Bangalore Delivery Centers with corporate office in Bangalore

• Global reach with operations in Singapore, India – Delivery Centers, US, Australia, New Zealand, Malaysia, UK, Thailand and CALA region

• Partnership with key industry stakeholders. E.g. Oracle and System Integrators like Cap Gemini, IBM, Accenture, CTS and Mindtree

Customers

Telco

Banking & Financial Services

System Integrators

Daemon is a gold partner to Oracle

Particulars Explanation

Headcount 200+ Consultants

Presence 10 Countries

Customers 15+

Multiple delivery centers in India

DAEMON Snapshot

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http://www.colt.net/UK-en

Mission• To Help our Clients

Innovate and Achieve Success in the areas of Business Operations and Technology

Vision• To be one of the most

respected IT Solutions Provider globally

• Admired for Consulting, Technology & Quality of its Talent

Values• Customer First • Quality Focused• Reliable - Deliver as

promised

Daemon Core DNA

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Daemon ensures availability of specialist skills and Domain SME’s

Best in class delivery and support processes aligned to ITIL V3 standards, Six Sigma, ISO 27001 and ISO 20000

Integrated tools that facilitate automation and process efficiencies

People

Process

Tools

Global delivery center to support customers with the best in class Technology and infrastructureTechnology

Global Partnership with OraclePartners

Development

Solutioning

BCP

Change Management

Roadmap

Managed Services

Embracing Latest Technology for

Our Value Proposition

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Inputs Inputs Inputs Inputs

Outputs Outputs Outputs Outputs

• Identify stakeholders

• Understand Objectives

• Analyze biz requirements

• Audit

• Stakeholder Management

• Business requirements

• RCA matrix

• Project approval

• Technical Architecture

• Solution Design

• Quality Assurance Strategy

• Risk Management

• Defined scope

• Design Specification

• Implementation Plan

• Risk Matrix & budgets

• Agile Methodologies

• System integration

• Best Practices

• Iterative Delivery

• Implementation

• System test

• User acceptance test

• Development sign off

• Quality of service

• Minimize disruptions

• Post deployment stability

• Maintenance Readiness

• Deployment

• Customer acceptance

• Training

• Support Transition

Discovery Design Develop Deploy

Engagement Framework- D4 Approach

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Passionate about client’s successWe owe our existence to clients and this mantra is built into our DNA. We will do everything possible to help our clients achieve their business objectives. Testimony to this is our 95% retention rate and the fact that many of our customers and partners have has a working relationship with Daemon for the last 9 years since Daemon started operations

Value for MoneyWith the advantage of flexible offshore-onshore operation delivery models and extensive experience in providing Managed Services , our clients can leverage and build on the economies of scale

Laser-sharp Focus on Technology Innovation and SimplicityDaemon has a built deep and critical mass of domain expertise in the areas of Billing and CRM that spans across all major platforms

People Strategy We believe our people are the reason for Daemon’s success hence we continually focus on developing their professional expertise and strengths and have built a strong team of technology and domain experts committed towards quality service delivery

Long Term VisionWe believe in building long-term relationship with our clients by focusing on client success with a disciplined approach to solutions delivery and technology innovation which has ensured an impeccable reputation for Daemon in the industry

Why Daemon

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Introduction

Our Services

Global Presence

Our Team

Case Studies


Content

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Service Offerings

Siebel CRM

Oracle Suite of Products

Carrier & Consumer

Billing

Comverse and Kenan

Suite of Products

System Integration

& Middleware

Order to Activate

Processing

Mobility Solutions

E-Commerce, Portals and

Custom Developmen

t

IT Service Management

Cloud lifecycle

management

Daemon Service Offering

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Daemon Expertise …1/5

Oracle Suite of Products

• Deep expertise in Oracle Communication Suite with experience in the implementation of BRM, NCC, OSM, ASAP and UIM

• Experience in conducting more than 30 technology enablement programs for Oracle customers with successful implementation and rollout of applications to as many as 4000 users.

• Upgrade experience in Oracle BPM (SOA enabled) backend application integration across various industries including MVNO enablement

Siebel CRM

• Capabilities include SOA Integration, Sizing, Technical reviews, performance tuning, troubleshooting, business process automation and MDM

• Application focus areas include Siebel Enterprise and On-Demand, Oracle Policy Automation, Business Intelligence Publisher, Oracle SOA Suite and OBIE (Siebel Analytics)

• Siebel life cycle and comprehensive Siebel functionality with assured quick Siebel CRM upgrade

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Mobility Solutions

• Mobile application development in major technology platforms such as iOS, Android, Blackberry, Windows, Symbian, Java, HTML5 & Sencha

• Mobility solutions includes enterprise field management systems catering to FMCG & Pharma sales & order distribution solutions

• Travel & Logistics – airline , cab/taxi services, track & trace solutions

• Healthcare industry – B2B portal solutions & product catalogue

Order to Activate Processing

• Orchestration tools (OSM, TIBCO Business Works, Workpoint)

• Self /Agent care integration of CRM with Network Elements

• SOA integration that connects across apps and systems

• Solutions aimed at reducing Customer data inconsistencies and enabling seamless integration across applications that help marketing departments identify and serve high value customers.

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Comverse & Kenan Suite of Products

• Deep expertise in Comverse Billing products, implementation of Kenan FX, BP, OM and Comverse One suites

• Experience in successful implementation and rollouts on Fixed, wireline, mobile, broadband and convergent services

• Upgrade and migration from Kenan/BP8.x/OM1.x to Kenan/FX 2.0

• Integration of upstream and downstream systems like Conexon/ NagraVision for Broadband & Digital TV, ConnectVU/ Ericsson HLR/ADM/MINSAT for Voice and Mobile Data, Clarify/ Siebel/Business Objects for CRM and Analytics

Carrier and Consumer Billing

• Technology transformation, Implementation, Integration and Managed services

• Upstream applications like CRM, Order management, Provisioning and inventory management.

• Downstream applications like billing automation, marketing, revenue assurance, fulfillment and reporting

• Comprehensive expertise in configuration, rating, mediation, migration and upgrades across all major Billing platforms like Kenan/C1 (Comverse), Oracle BRM, Amdocs, BSCS & CSG (Intec)

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E-Commerce, Portals & Custom Development

• E-commerce and web based Business (B2B) Portal development

• Experience in platforms like Websphere Portal , ATG

• Experience in various Java IDE (Eclipse, Netbeans, IntelliJ)

• Experience in Hibernate, Spring, JSF, Struts, JSP, JMS, Drools, Spring Batch and Spring Roo

• Other php, java and dot net based custom applications and solutions

System Integration and Middleware

• Strategy and Architectural services around service oriented architecture (SOA) and Business Process Management (BPM)

• Internal integration (EAI), partner and customer integration (B2B/EDI),and web services (B2C)

• Solutions aimed at enabling seamless integration across applications with Oracle Fusion, Webmethods, Tibco, SAP Xi and other Billing/CRM interfaces.

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Cloud lifecycle management

• Complete Cloud Lifecycle Management (CLM) that includes

• Resource management:- Network containers, compute pools and resources and storage

• Service blue prints:- Service definition, service component and service deployment definition

• CLM service catalogue

IT Service Management

• End-to-end IT service management solution implementation that includes

• Service strategy:- Demand management, financial management and service portfolio

• Service design:- Capacity management, service level management and availability management

• Service operation:- Request fulfillment, incident management and problem management

• Service transition:- Asset management, change management and release management

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Introduction

Our Services

Global Presence

Our Team

Case Studies


Content

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3377 Hartford LnFrisco, TX 75033USA : (469)777.3279 : www.daemonsoftware.com : [email protected]

711, 8th Main Indiranagar 80 Feet Road, Bangalore, Karnataka : +91 810 5777 335 : www.daemon.co.in : [email protected]

64, Persiaran 65CPekeilling Business Centre53000 Kuala Lumpur Malaysia : (65) 6844-7844, (65) 9758-5695 : www.daemon.co.my : [email protected]

Span Ventures Pvt. Ltd., SEZ, Pollachi Road, Eachanari, Coimbatore - 641 021, Tamil Nadu, : (469)777.3279 : www.daemonsoftwarae.com : [email protected]

HQ- 180 Paya Lebar Road#09-02 Yi Guang Factory BuildingSingapore-409032 : (65) 6844-7844, (65) 9758-5695 : www.daemon.com.sg : [email protected]

Mynshull House 78 Churchgate Stockport Cheshire SK1 1YJ : ((65) 6844-7844, (65) 9758-5695 : www.daemon.co.uk : [email protected]

Daemon’s offices across the globe

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http://www.daemon.co.in/

http://www.daemon.com.sg/

Introduction

Our Services

Global Presence

Our Team

Case Studies


Content

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EncouragePerformance

Capability IndexMotivated Work

Environment

Open door approach

Half yearly Performance Review

Training & Development

Knowledge Management

Employee Empowerment

Rewarding Excellence

Performance focused

Employee Communication

Talent pool of 200 worldwide

Engineering and Management graduates from Tier 1 national and international institutes like NIT, IIT

Building Leaders

Our Workforce

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4%5%

6%

32%

31%

4%

18% Program/ Project Managers (8 to 12 Years)

Senior Architect (8 to 10 years)

Architects (6 to 8 years)

Senior Consultants (5 to 7 years)

Consultants (3 to 5 years)

Business Analysts (4 to 6 years)

Associate Consultants (1 to 2 Years)

Workforce Matrix

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Introduction

Our Services

Global Presence

Our Team

Case Studies


Content

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To transform the billing system using the RODOD solution by utilizing Oracle's stack of communications products to fulfill the orders effectively and quickly

Effectively managing the order life cycle & automating the existing processes to get reduced order fulfillment time

Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using AIA

BRM to manage the billing information and OSM for order fulfillment Siebel CRM act as a Customer Master and interacts with OSM / BRM OSM employs request and response flow for all the communication

Following services were implemented (Mobile,Wibro,PSTN,SOIP,IPTV,Internet,Wifi) Subscribing to local/long distance/international carriers of other networks to get

a converged bill Complex discounts on both usage & bill amounts Usage rating involving CDRs from domestic switches and inbound & outbund

roaming usage Built a single platform to bill all the different customer base

Reduced the time to market for design & marketing of new business offerings

Objective

Solution

Result

Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM

APAC Tier-1 Telco – Billing Transformation

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Migrate and upgrade existing Billing and Revenue Management applications and integrate more than 100 integration points / processes and ensure seamless data flow into the BRM backbone

Realign and Configure wholesale, business and residential plans and manage all BRM operational production systems

Worked with multiple vendors & customer teams ensuring a successful migration and integrated more than 100 points and processes to ensure a seamless flow of data

Development and integration on multiple technologies including Kenan FX 2.0 Jakarta Struts, Oracle, PL/SQL, Java / JSP / SQL / Perl, ASP.NET, ICSS and Clarify CRM

Daemon used a Global Distributed Delivery model with two parallel teams (migration and integration projects) working out of multiple locations, co-ordinating with project and change management teams to bring in delivery timeframes

Daemon streamlined the complex requirements including multiple interfaces and simplified the BRM operations process thus reducing TCO through improved cycle times, automation, standardization and leverage

One of the few upgrades to go-live with Kenan FX 2 with minimum post cutover issues

Daemon earned tremendous appreciation for the efforts and the Client handed over entire configuration requirements and production support activities to Daemon as a result

Objective

Solution

Result

European Tier-1 Telco - Migration


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A Top-tier European Telco entrusted Daemon to migrate thirteen different billing instances in separate legacy systems to a single platform

Provide managed services to handle their billing operations, testing and application development efforts

Daemon IP was merged into the team’s operations for process standardization and automation

Innovative IP included One-touch billing, on-the-fly reports and pre-bill checker Managed Services: Billing IT Operations, IT Helpdesk, Application Support, Release

Management, Configuration and Development, Operational Reporting Providing innovative solutions and implementing Daemon IP and best practices as the

prime service provider and managing other providers like Infosys, Capgemini, and Comverse

Worked with multiple vendors & teams and ensured a successful migration for thirteen different countries running on different legacy systems all integrated into a single billing instance

Recaptured lost revenue through improved accuracy and fewer conflicts Increased overall customer satisfaction and reduced maintenance and support costs Daemon was able to effectively align itself with the client and received overwhelming

appreciation leading to us being made the prime service provider for their BRM operations and managed services

Objective

Solution

Result

European Tier-1 Telco - Enterprise Billing


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A Top-tier European Telco entrusted Daemon to provide Oracle Siebel implementation and operational support

Daemon provided end-to-end Siebel implementation from proof of concept to all phases of design, development, testing and deployment

Daemon worked with multiple vendors & customer teams and ensured a successful integration of Siebel CRM platform with their billing systems

Improved customer services through better visibility from order to cash for company and customer

Greater product and pricing flexibility by limiting re-work and new product sets Increased overall customer satisfaction and reduced maintenance and support costs Daemon acted as a partner and gatekeeper for the client and to ensure a

implementation and smooth integration of the CRM apps ands operational processes

Objective

Solution

Result


European Tier-1 Telco – Oracle Siebel

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To design a customized Pan-European CRM solution on the oracle 9i platform customized exclusively for client which is primarily used for Handling and Managing Telecom orders over their lifecycle

To support the CRM operation

Developed a configurator with additional fields on order configurator, new rules and prefixes related to orders. Changes regarding User interface were incorporated

System Administrator activities such as defining Concurrent Programs, Request Sets, Executable and Value sets

Creating Utility Programs (Responsibilities) as per project requirements Creation and Enhancements of PL/SQL Packages, Procedures, Functions for data

population and updation as per business requirements


Greater product and pricing flexibility An effective and low cost CRM solution

Objective

Solution

Result


European Telco – Oracle EBS CRM Solution

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To consolidate the view of a customer across the whole organization and provide single instance of each application while containing its own silo of information

Analyse, Design and Develop interfaces using WM components (Integration server, Developer, Broker, Designer, Trading Networks and JDBC Adapter)

Daemon proposed a step-by-step integration solution that integrates all the systems together using the webMethods (WM) ESB Platform

Centralized all information into one data center, with one instance of each application Developed custom adapter services and Java services to interact with resource tier Supported the SIT, UAT by creating the test cases, gathering test data, tested and

documented the Troubleshooting guide, and facilitating issue resolution and product warranty

Quicker response to customer issues and easier analysis of its customer base Linked all the systems together using the WM ESB Platform which provided reliable

messaging between the applications. It reduced the growing number of ad hoc links, data inconsistencies and errors, and sped up processes such as customer provisioning

Improved the provisioning process and provided end-to-end visibility in real-time business processes with fault management, order handling, billing and configuration, and inventory management systems.

Objective

Solution

Result


European Tier-1 Middleware Solution

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To replace the legacy CRM application (ITSM systems - BMC) with Oracle Siebel CRM and provide the integration layer between all internal systems for better and efficient data flow

Replaced the IT service management by integrating with the WM’s EAI, BPM, B2B technologies and seamless integration with systems like error handling, fault management, order handling, billing & configuration and inventory management

Requirement gathering, high Level and low level design, development of the interfaces with flow services and Java services

Developed end to end business processes between fault management, Order handling, billing & Inventory management

Created Sql/PL stored procedures for adapter services and transaction management

Improved customer services through better visibility exposed with the new CRM Solution

Streamlined the process of error handling , notification mechanisms with mailing, ticketing and logging

Reduced maintenance and support costs with the new automated solution Daemon acted as a partner and gatekeeper for the client to ensure the end to end

implementation and smooth integration of the Oracle Siebel CRM

Objective

Solution

Result


European Telco- CRM & Middleware

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Provide Level 3 and Level 4 support for the EAI solution. The client's business combined with the nature and complexity of the EAI solution, demands 24 X 7 support to enable smooth functioning

A central EAI solution support team was formed to provide Level 3 and Level 4 support for the projects in production as well as in development and testing

Support system based on the Global Service Model (GSM) to provide 24x7, third level support. Onshore support began initially, and the offshore team was set up later. Onshore and offshore teams regularly reviewed tasks, thus knowledge transfer was efficient

Daemon formulated a Process to track the ticket to resolution/closure Collected performance metrics and did Root cause analysis of the tickets Streamlined and automated the “build” and “packaging” process with an increase in

the number of users at various stages of integration and additional tasks

All the issues discovered/reported by the users were recorded and tracked. The issues were either resolved depending on the criticality via patches or scheduled to be resolved in future releases

Improved turnaround time resulting in increased user satisfaction with the support Detailed status-reporting to the client and the users Automated build system for the product ensuring a consistent build mechanism

Objective

Solution

Result


European Telco Middleware Ops

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The leading provider for Telecommunication services in Singapore entrusted Daemon to provide integrated BI Solution

End-to-end integrated implementation of Business Intelligence solution with Informatica 8.5 and Crystal reports

Developing interface file for transferring & reconciling revenue (journal) information from Kenan to SAP System using ETL Tools & Business Objects

Involved in all activities related to the Management Reports Crystal Reports 9 or Business Objects are used for formatting as per the User request


Increased overall customer satisfaction and reduced maintenance and support costs Improved Visibility to Higher Management of the software stack

Objective

Solution

Result


APAC Telco- BI Implementation

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Create a UDB (Unified DataBase) Centralized system to Monitor & Track the telecom network solutions such as Configuration Management, Fault Management, Performance Management and Trouble Ticketing System

Analyze the fault on Networks & Resolve quickly to avoid huge penalty paid to service providers and produce ND reports

DWH - EDW Layer for Real time Analysis using Greenplum Multi core MPP database ETL Architecture to extract data from various locations at using Informatica 8.6.1 Flexible Layers of Warehouse from EDW (For Real Time Reports) & RDS (For Complex

Dashboards) Storage of data and reports in a centralized location for analysis at a later date for

organization learning (with help of information life cycle management) User-friendly reporting structures to create ad-hoc reports & Summary dashboards to

Top level

Cost reduction and increased productivity through improved cycle times, automation, standardization and leverage

Highly interactive reporting system allowed business to access critical reports in real-time without IT intervention

Objective

Solution

Result


BI-UDB (Unified DB) Project -A large Telco

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The incumbent and leading provider for all range of Telecommunication services across Australia entrusted Daemon to transform their mobility solution from Legacy System to a convergent billing system (Kenan /FX). This project involved implementation of Kenan/FX (BPv11.7), Siebel and customization of these systems to meet Client’s Business requirements

Daemon provided end-to-end Mobility Solution implementation from proof of concept to all phase of design, development, testing and deployment

Daemon worked with multiple vendors & customer teams and ensured a successful design and delivery of Mobility Solution.

Support Requirement Analysis phase, Design the Integration Design Document and Integration, Development & Testing of Siebel CRM

Configuration, Integration, Development & Testing of Kenan Application Configuration, Development & Testing of Real Time Rating Application

Automated order fulfillment Solution (Reduced Manual Work) Automated Product Launch Solution (Reduced Manual touchpoint) Reduced Time To Market for new product Launches Reduced cycle time for order fulfillment

Objective

Solution

Result


Leading APAC Telco - Mobility Solution

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A Top-tier European Telco entrusted Daemon to provide Oracle OSM implementation and operational support

Resolve Business and IT challenges by providing integration and orchestration for activation of services involving Multiple Network Elements and billing system

End-to-end OSM implementation from proof of concept to solution design for all the phases, development, testing and deployment

A new product catalog was designed with structure (products with multiple levels), conversion, substitution and rendering rules

A new order entry application was incorporated to make full use of the enhanced product catalog along with OSM

Interfaces to existing systems were developed to ensure there was no impact to existing functionality

All clients seamlessly integrated with backend network elements By understanding the architecture and design behind OSM, Daemon was able to take

OSM’s advantages and navigate around OSM’s shortcomings. Greater product and pricing flexibility by limiting re-work and new product sets Increased overall customer satisfaction and reduced maintenance and support costs

Objective

Solution

Result


European Tier-1 Telco – Oracle OSM

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A satellite broadcaster with offerings in broadband and pay TV services entrusted Daemon to provide consulting services for integrating their CRM platform with their core Billing and OM platform including design, development and testing efforts

Daemon worked with multiple vendors & customer teams and ensured a successful integration of a Chordiant based CRM platform with their Arbor based billing systems

Included additional reconciliation projects on the Arbor BP / OM, and IIP provisioning platform

Improved customer services through better visibility from order to bill cycles for company and customer

Greater product and pricing flexibility by limiting re-work and while adding new product sets

Increased overall customer satisfaction and reduced maintenance and support costs

Objective

Solution

Result


APAC Tier-1 Telco – BSS Solution

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A Top-tier North American Cable Provider entrusted Daemon to provide Oracle OSM Design and implementation

Decrease time to market for new products and offers by using Orchestration flows Decommission existing OM solution with Oracle OSM to remain competitive in market

and to handle their incremental growth easily with better performance application

End-to-end OSM implementation from solution design for all the phases, development, testing and deployment

Integration with existing legacy order capture systems and product structure to enable optimized workflows which can integrate with new products and services with minimal impact on provisioning flow.

Interfaces to new developed activation and inventory platform from Oracle suite for seamless provisioning

Minimal manual intervention with more focus on zero touch automated flows Realigning clients expectation with Oracle OSM product for maximum ROI and

minimum support requirements for future Achieved more than 80% tested code coverage for defect free OSM implementation On time delivery meeting all targets, resulting in award of next project to Daemon

from client

Objective

Solution

Result


NAM Major Cable Provider – Oracle OSM

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Green field design and implementation of Oracle ASAP for newly introduced Metaswitch equipment for activation of VOIP services.

To integrate with existing Sonus PSX server for policy enforcement and to stop spilling of long distance VOIP calls over third party carriers.

Activation of High Speed Internet service over very reliable CISCO BACC equipment using Oracle ASAP

Parallels platform activation for service delivery of cloud web hosting using Oracle ASAP

End-to-end ASAP implementation from solution design for all the phases, development, testing and deployment.

Integration with OSM using the best practices and Oracle recommendations for smooth order management and more number of successful activations.

Coordinating with Client and Metaswitch equipment vendor for maximized equipment knowledge and optimal use within client network

Client’s Oracle ASAP application now with ability to process more than 2 million orders per day.

Fully automated activation of network equipment with minimal human intervention required.

Complex routing and activation logic implemented for activation multiple equipment for service activation of the same product type.

On time delivery meeting all targets, resulting in award of next project to Daemon from client

Objective

Solution

Result


NAM Cable Provider & Telco – Oracle ASAP

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Design and re-engineer the B2B portal and integrate the call-centre services / trouble ticketing apps

Provide secure online money transfer and mobile remittance services integrated with retail branch services

Configuration of payment re-load and dealer incentive and management systems

Development of WAP based portal for mobile remittance services using JAVA, J2EE and mySQL technologies

Development of web based portal for e-remittance services using dotNet and MS SQL technologies

Implementation of enhanced reporting services using Open PHP, MS SQL and dealer incentive services using Perl, C and mySQL along with Call centre integration

Creation of Audit Trails & implementing all aspects of information security

Improved scalability of the infrastructure and streamlined the legacy systems for improved business response

Captured additional revenues with improved user interfaces and faster response times

Increased overall customer satisfaction and reduced maintenance and support costs Systems are centralized and integrated to have a single point of control that

improved the customer satisfaction and business process support for the portal

Objective

Solution

Result


APAC Tier1 Finance – Remittance Solution

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Billing CRM Middleware BI OSS/BSS Finance

Automate sales and distribution process Reduce work hours for field sales people and track their performance effectively Manage inventory optimally with orders communicated from the field updated real

time Manage credits to the customers by communicating collection status automatically Analyze competitor's positioning with the customers

Enterprise field management solution to automate sales and distribution process Automated order picking process & all orders communicated from the field were

updated real time Mobile solution included Order taking, Collection of Payment with verification of O/S

Receivables, capturing competitor activities, expenses incurred, Stock check etc. Solution provided Daily Order and collection monitoring, multi-dimensional reports,

Competitor info and integration of orders/ collection/ receivables and stock with SAP, Auto SMS to customers on Order and Collections status

The order taking process is now strictly controlled with the credit limit and outstanding receivables validations through Mobile

Proper records of discounts offered to various customers are now available easily 80% reduction in the back office staff deployed for order and collection management

operations and the same personnel have been deployed in other projects 100% reduction of data entry errors in invoicing and collection

Objective

Solution

Result

Mobility apps ITSM

Enterprise Mobility - Field & Sales force

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The Middle East Airline conglomerate wanted to provide mobile ticketing services Replicate web based ticketing experience to mobile Provide Integration with the core ticketing system to be able to fetch real time

information such as scheduling, pricing and availability

Developed custom mobile application for both IOS & Android platforms Some of the features of the application are –

Search and book, check-in and check flight status Receive alerts on travel and exclusive fares and packages Convenience of 1-click booking for frequent travelers

Integrated core ticketing system to fetch real time flight & passenger services information

Improved customer satisfaction and retention Reduced congestion at the check-in counters Convenient self service channel for passengers Made loyalty management easier for the airline carriers Authenticate secure login information & provide licensed payment gateways for

secure transactions

Objective

Solution

Result


Mobile Airline Passenger Services

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Police organization in one of the European countries wanted to create a communication channel between the local community and police

Mandate was to leverage mobile devices, push technologies and social media in an integrated way to usher an active community engagement

Developed mobile application based on iOS and Android platforms Provided integrated access to share information related to traffic control, safety

incidents, articles, etc. Users can report an unsafe situation directly to the police or a municipality Share articles using email and Social Networking channels such as Facebook Receive push messages, to automatically get notified of messages from the

Police Users can follow the Twitter account of Police

Made it easy for the people to help police in detecting crime by promoting effective communication and prompt reporting

Reduced undue fear of crime by promoting a sense of security and community spirit Improved police/community liaison

Objective

Solution

Result


Community Engagement Application

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A large European Telecom Service Provider having BMC Remedy implementation across 13 countries and 150K B2B Customers, with approx 2000 concurrent users

Rolled out Incident Management, Change Management and SLA Management. Maintain Remedy 24x7x365 operations support ITSM 7x Upgrade Implementations and support for NOC, managed services and Fault management. ITSM enhancements stream supported. More than 15 sync and async interfaces Supported End to End CMDB Modeling for handling 100000 Telecom services of the provider.

Decreased ticket count from 100 to 30 per day over a time period of 1 year Various service improvements, enhancements and user training. Implemented scripts for proactive monitoring on critical failures for quick resolutions

and minimum disruption

Objective

Solution

Result


Remedy implementation in 13 countries

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Introduction

Our Services

Global Presence

Our Team

Case Studies


Content

41


Clientele

http://www.colt.net/UK-en

Partnerships & Alliances

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http://www.assuringbusiness.com/

The data contained herein shall not be disclosed, duplicated, or used in whole or in part for any purpose other than to evaluate the proposal, provided that if a contract is awarded to this offer as a result of, or in connection with, the submission of these data, the proposee shall have the right to duplicate, use or disclose the data to the extent provided in the agreement thereupon. The restriction does not limit the right to use information contained in the data if it is obtained from another source without restriction or those in public domain.

Disclaimer

͏ If You need more information to aid your decision making

Sumit K Jhaemail: [email protected]

Tel: +91 810 5777 335

Website: www.daemon.co.in

Jaya Venkataramanemail: [email protected]

Tel: +91 99809 47798

Website: www.daemon.co.in

Contact Information

Thank You

Daemon SoftwareThe Solutions People

Daemon Software and Services - Introduction & Company Profile

Software

improved cycle times

services global presence

product sets increased

multiple vendors amp

rights reserved introduction

time delivery meeting

customer greater product

prime service provider