D2.TTA.CL2.06 Slide 1. Subject elements This unit comprises four Elements: Slide 2 Process documentation for domestic air travel Interpret domestic airfare.

CONSTRUCT AND TICKET DOMESTIC AIRFARES

D2.TTA.CL2.06

Slide 1

Subject elements

This unit comprises four Elements:

Slide 2

Process documentation for domestic air travel

Interpret domestic airfare information

Confirm client requirements for domestic air travel

Construct and cost itinerary for domestic air travel

1

2

3

4

Assessment

Assessment for this unit may include:

Slide 3

Oral questions

Written questions

Work projects

Workplace observation of practical skills

Practical exercises

Formal report from supervisor

Element 1: Confirm client requirements for domestic

Slide 4

1.2 Identify and access appropriate resources to enable processing of client requirements

1.1 Identify and confirm needs and preferences of client

With all travel bookings you must first establish the client’s needs and preferences:

Dates of travel

Destinations

Number of passengers

Class of travel

Passport nationality of traveller

See trainee manual for additional points

Slide 5


Suggested questions could include:

Where are you interested in travelling to?

When are you thinking of travelling?

Are you looking for a packaged holiday?

How many passengers are travelling?

Which class do you wish to travel in?


Slide 6


Package Airfares

Packages can be booked via the phone or through the internet with the airline direct

Packages may also be booked through specialist websites

The total cost of the package will generally be supplied as a per person cost

Slide 7


Quotations and advice supplied to client

Once a reservation has been made, the Central Reservation System

is able to quote the relevant airfare and corresponding booking

conditions

When selling the ‘low cost, no frills’ airlines such

as Tiger Airways, Air Asia or Lion Air for example

you may need to make these reservations directly

with the airline via their website

Slide 8


So that we are able to interpret information in relation to airline schedules and fares we need to look at the terminology used in the industry:

Review the ‘Common Terms’ in the Training manual

Slide 9


Identify and access sources of fare information

Information in relation to domestic airfares is primarily sourced

electronically, using a CRS Central Reservation System or an

Airline Travel Agent Website

The CRSs most commonly used are Sabre, Amadeus and

Galileo

Slide 10


Check availability and scheduled times in system

Slide 11


Establish if the flight of choice is available

With all GDS operating worldwide, individual airline and city codes

can be found with a few simple key stokes

See example in Training manual

Slide 12


There are various codes used to indicate the status of the flight segments

Status codes are standard across the airline and travel industry and are used in all CRSs and GDSs

Bookings made using an online Travel Agent Website do not use status codes and will instead flag the segment as confirmed

Sta

tus

Co

de

s

Passenger names

Passenger names are always reflected in the booking and air ticket thus: FAMILY NAME/ FIRST NAME/TITLE e.g. JONES/SAMANTHA/MISS

If you have used a CRS or GDS to create and price a booking, the name and the title would be entered using the prescribed format above with no spaces

Family names that are hyphenated e.g. Parker-Bowles, are entered WITHOUT the hyphen i.e. Parkerbowles/Jane/Mrs

Slide 13


Quotations supplied to clients

Domestic airfares sold through CRS will be quoted in the monetary

unit of the country or USD

Using a CRS or Agent Airline website to provide a fare quote for a

client, the information provided will always

be up to date at the time

It does not however include the fare rules

and conditions

Slide 14


Adjusting and updating fare quotations

Once a quote has been provided to a client, you may be required to

re- quote, for a range of reasons some of which are:

The quote has expired

The fare has expired or has been withdrawn

The taxes have increased


Slide 15


Slide 16

Element 2: Interpret domestic airfare information

2.1 Identify and explain domestic airfare information


We will cover the rules of airfares, how to apply them, how to calculate the fare and any relevant taxes:

Fare types and classes

There 3 main categories of fare types:

One way

Return

Multi City Stopover

Issuing tickets and commission

Slide 17


Airline codes:

Airlines are identified by a two letter code and a 3 digit number called an airline designator/code

Aircraft Types

City and airport codes:

All cities and airports throughout the world are given a 3 letter code. The city and the main airport will often share the same code

Slide 18

Airline name IATA designator 3 digit code ICAO designator Country

Angkor Air G6 397 KHV CambodiaLion Air JT 990 LNI IndonesiaLao airlines QV 627 LAO LaosAir Asia AK 807 AXM MalaysiaCebu Pacific 5J 203 CPI PhilippinesTiger TR 388 TGW SingaporeBangkok Airways PG 829 BKP Thailand


Phonetic Alphabet:

To avoid confusion with accents and different types of

speech and to eliminate spelling mistakes with names and

booking details, the phonetic alphabet is routinely used

Slide 19

Letter Phonetic Code Letter Phonetic Code Letter Phonetic Code

A Alpha J Juliet S Sierra

B Bravo K Kilo T Tango

C Charlie L Lima U Uniform

D Delta M Mike V Victor

E Echo N November W Whisky

F Foxtrot O Oscar X X-ray

G Golf P Papa Y Yankee

H Hotel Q Quebec Z Zulu

I India R Romeo


Airline Time Principles

The 24 hour clock

Time Zones

The 24 hour time zones of the world

Departure and arrival times

Minimum connecting time between flights

Slide 20


Day and month abbreviations

Inflight Service Abbreviations

Slide 21

Frequency abbreviations Month abbreviations

Alphabetical Numerical January JAN

Monday = M or MON 1 February FEB

Tuesday = T or TUE 2 March MAR

Wednesday = W or WED 3 April APR

Thursday = T or THU 4 May MAY

Friday = F or FRI 5 June JUN

Saturday = S or SAT 6 July JUL

Sunday = S or SUN 7 August AUG

Daily = DLY September SEP

Except = EX X October OCT

November NOV

December DEC

In-flight food service guideline

Seat requests


Fare Payment Codes

Concession and promotional fares

Discounted fares

Normal fares

Slide 22

CASH Cash VI Visa Card

CHQ Cheque AX American Express

DC Diners Club INV Invoice

MC Master Card


Slide 23

General air travel rules

and restrictions

Airports

Check-in facilities

Counter check-in

Online check-in

Self-Service

Check-in


Slide 24

Smoking

Dangerous Goods

Special Care Passengers

Airport Facilities

Frequent Flyer Programs

Airport Lounge Clubs


Slide 25

Sp

ecif

ic f

are

co

nd

itio

ns

Class Codes

Fare Basis Codes

Slide 26

Element 3: Construct and cost itinerary for domestic air travel

3.3 Obtain approval and authority to proceed with booking/s from client

3.2 Construct and cost draft itinerary in accordance with host enterprise operational requirements and identified client requirements

3.1 Select carriers to accommodate identified client requirements

27

3.5 Obtain payment from client, as required

3.4 Book approved itinerary with nominated carriers

Element 3: Construct and cost itinerary for domestic air travel


It is important to establish during the sales consultation the parameters of

the passenger’s needs:

Selecting carriers

Passenger flexibility in terms of

dates and times

Degree of flexibility required

in terms of amendments

Passenger budget

Airline preference

Slide 28


Airline schedules

Access to airline schedules, airfares and information in relation

to the flights operated by the various airlines is available

electronically to travel agents via:

A CRS/GDS

A Travel Agent Website

An Airline website

Slide 29


Client information

There are a few pieces of information you require to construct a

good itinerary for your client at the best available airfare:

When do they want to travel?

Where do they want to go?

How many passengers are travelling?

Selecting the carrier with the cheapest fare

Slide 30

3.2 Construct and cost draft itinerary in accordance with host enterprise operational requirements and identified client requirements

Creating itinerary

Regardless of which method is adopted the

information provided to the passenger is

what is important:

Company logo with address and phone contact

Your name and the date the itinerary was prepared

The passengers name as shown in the booking

See trainee manual for additional points Slide 31

Obtaining client approval and booking the carrier can often be a

combined instant decision as flights are often available for

limited time frames at promotional or heavily discounted prices:

Confirm booking with client

Slide 32

3.2 Obtain approval and authority to proceed with booking/s from client

3.4 Book approved itinerary with nominated carriers

3.5 Obtain payment from client, as required

It is important to establish the client’s choice of method of

payment prior to the actual day of payment:

Slide 33

Cash EFTPOS Cheque Credit Card

Element 4: Process documentation for domestic air travel

Slide 34

4.4 Update internal records

4.3 Issue travel documentation

4.2 Process payment/s made by client

4.1 Prepare required travel documentation to support approved client booking

Verify ticketing details

The name on the air ticket must match exactly the photo ID or passport to be used. Check titles and any ages of infants or children.

Common errors may be:

The family name is incorrectly spelt e.g. Barry and Barrie

The first name is a nick name and

not a registered name

See trainee manual for additional points Slide 35


Verify itinerary

Penalty fees

Prepare documents for delivery:

Letters of confirmation

Invoices

Tickets, vouchers and final itinerary

Delivery options

Slide 36


4.2 Process payment/s made by client

Once all details have been finalised, bookings confirmed and

itineraries printed, final payment can be processed:

Payment methods

Provide a valid tax receipt

Slide 37

4.3 Issue travel documentation

Using a client file:

Client details

Products and services

Vouchers

Issuing airline tickets

Issuing an e-ticket using a CRS/GDS

General ticketing overview

Slide 38

4.4 Update internal records

You will likely be dealing with multiple clients with varying

requirements so information on internal records must be

updated as changes occur:

Update and store records

Slide 39

D2.TTA.CL2.06 Slide 1. Subject elements This unit comprises four Elements: Slide 2 Process documentation for domestic air travel Interpret domestic airfare.

Documents

domestic slide

preferences of client

system slide

website slide

supervisor slide

galileo slide

training manual slide

person cost slide