D1S2 Sunira

8/3/2019 D1S2 Sunira

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E-GOVERNANCE

CRITICAL SUCCESS FACTORS AND IMPACT

ASSESSMENT RNCE

The Great Indian Railway

Experience Presented by Sunira Bassi


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E-governance

is the use of information technology in

governance.In other words, it is an

exercise to convert government

services into IT enabled services

means that government must be able

to use IT extensively in all their

functions.


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ONE OF THE WORLDS LARGEST NET WORKS UNDER A SINGLE

MANAGEMENT.

-Route Length : 63122 Km

-Gross Receipts: Rs. 42605 Crores

-Staff Strength: 14.72 Lakhs

-No. Of Stations: 6906KEY ACTIVITIES OF INDIAN RAILWAYS

-TRANSPORTATION OF FREIGHT AND PASSENGERS

Its contribution to the nations progress is immeasurable

Dual role to play as a commercial organization as well as a

vehicle for fulfillment of aspirations of the society at large


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TODAYS BUSINESS

CHALLENGES

Increased operational efficiencyImprove productivity from existing systems

Streamline and optimize business procedures

Responsiveness to constituentsCreate end-to-end visibility into the business

Make the information accessible and actionable

Adaptability to changeRe-act quickly to threats and opportunities

Turn IT into a competitive business asset


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USING INFORMATION

TECHNOLOGY FOR GREATER

EFFICIENCY

A large complex Infrastructure System withLarge Geographical Dispersion such as theIndian Railways can benefit greatly from theintelligent use of IT

E-GOVERNANCE OBJECTIVE

Freight revenue enhancement

Passenger revenue enhancement

Improvements in Customer and public service

Investment optimization


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CRIS- Internal IT Service Provider for IR Transforming Transport through Technology

Jewels in the Crown

-Freight Operations Information system ( FOIS)

-Passenger Reservations System (PRS)

-Unreserved Ticketing System (UTS)

MIS Applications

- Rail Budget Compilation System

- Comprehensive Payroll Processing System

- Vigilance software system- Material Management Information System for P-way

- Comprehensive Accounting & Transaction System

Web Enabled Applications:

E-reservation, E-Payment of Freight, National Train Enq. System


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SERVICE IN PASSENGER

TRANSPORTATION

Indian Railways offerunmatched service to thenation in two major segmentsof passenger traffic

Low Cost Long Distance travel

Mass Volume transportation

segment

Share of nearly 22% inPassenger Transport


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Rajdhani, Shatabdi, Super fast,Mail/exp TrainsJourney

through Reservation

About 1520 Trains daily

This segment accounts for

5% of the passenger carried

34% of the PKM

53% of the passenger

revenue

The average distance covered byeach passenger is 760 kms

Revenue earned

Per PKM is 40 paisa

Per passenger is Rs 310

PREMIER PASSENGER SERVICE

TOTALPASSENGER

TRAFFIC

PREMIER

PASSENGERS

PASSENGERS

(millions) 5210.7 234.1PKM(billions) 529.6 174.8

EARNINGS

(crores) 13460 7105.6

2003-04

PREMIER

PASSENGER SERVICE


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E-governance measures in

Passenger Business - PRS

Computerisation of passenger Reservation

has been a success story for Indian Railways.

In 1984-85, a Pilot Project was implemented at

Delhi and later replicated at four other sites

Secunderabad, Chennai, Kolkata & Mumbai.

System set up at these regional centres took

care of trains within their area of jurisdiction.

Mumbai

Delhi

Calcutta

SecBad

Chennai


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CONCERT (Country-wide Network for Enhanced

Reservation & Ticketing) - Enables reservation for anytrain from anywhere to anywhere in any class

Access to far-flung areas - terminals at remote locations.

Interfaces like Touch Screens, Interactive Voice ResponseSystem, Teletext/TV display of booking position of major Trains

National Train Enquiry System

Dynamic Information available on Web SiteMax. 40 lakh hits

E- reservation

SMS & Alert Services- Major cellular service providers

- PNR status, accommodation availability, fare, Train schedule

Milestones inimplementation of

PRS


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Integrates five RegionalReservation Centres into NationalPRS Grid

Performs reservations for over 8.82Lakh seats &Berths daily ( Peakrush -10.16 lakh)

More than 4250 reservationterminals at more than 1200locations

Judicious mix local autonomy withuniformity of business rules.

Very complex Businesstransactions - Handles Reservations,Modifications, Cancellations/ Refunds

Comprehensive functionality

CONCERT(Country Wide Network of Computerised

Enhanced Reservation and Ticketing )

Delhi

PRS

Mum

bai

PRS

Chenn

ai PRS

kolka

taPRS

Secunder

abad

PRS

64 KBPS

(x2)

Leased

Line

1 64 KBPSLeased

Line6

1 2MBPS

Leased line

64 KBPS

Leased

Line

1 2MBPS

Leased

line

64 KBPS

(X 2)

Leased

Line

64 KBPSLeased

Line

2 MBPS(x2)

Leased

Line

CRIS

1 64 KBPS

Leased

Line6

1 2MBPS

Leased line


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CONCERT Performance

Less than 1 sec for localtransaction & 3 sec fornetwork transaction.

Capable of providing

reservations for 22 hoursUptime of PRS is 99.5+%

Printing bilingual journeytickets & passengermanifests

Database administrationpackage caters to dynamicoperational requirements-changes in Train profile,

time table, fares


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PRSA E-GOVERNANCE

FLAGSHIP

If we take stock of all e-governance initiatives kicked off so far, there arefew success stories. One very successful IT implementation is the

passenger reservation system by Indian Railways. Theresperhaps no other case where we can talk about e-governance on such a

large and productive scale.

Perhaps the only long standing positive example of application

successfully of computers and information technology is the

passenger reservation system in the Railways. I do not thinkwhether we have had any other similar comparable success on a large scale

so that we can talk about e-governance in a meaningful way.

Valedictory Address delivered in the Second Round Table on IT in

Governance


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PRS- Fillip to IT usage in IRImplementation of PRS provided:

Quantum Upgrade in level of Customer Service

Optimal utilisation of berths

Real time availability of Accounting Reports

Planning through MIS reports Better environment for employees

Analysis of traffic pattern for better overall planning

Saving on Manpower Eliminate possibilities of fraud


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MASS VOLUME PASSENGER

TRANSPORTATION SERVICES

Consists of the following

Suburban traffic

Ordinary passenger service

Unreserved short distance travel

This sector accounts for

95% of the passenger carried

66% of the PKM

47% of the passenger revenue

Passengers of this category travel on an average 71 kms forevery journey

Earning per pkm is 18 paise and per passenger is Rs 13

Printed Card Tickets in use


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Unreserved Ticketing System-UTS

Tickets can be issued upto3 days in advance

Indian railways introduced UTSto improve customersatisfaction, revenuegeneration, accounting, andreporting capabilities andreduce fraudSystem is proposed to be extendedprogressively on all zonal railways

The work load involved inprinting , accounting and

issuing tickets to this mega

segment has been a difficult

task

Indian railways have received the prestigiouscomputer world honour 2004 for UTS that hasimproved customers travelling experience and

provided operational efficiency


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FREIGHT TRANSPORT

BUSINESS

Accounts for nearly 70% of IRs

revenue.

Railways share approx 40% of

national transportation market.

In financial year 2003-04,

Railways moved 557.39 m tonnes

of originating revenue earning

traffic with average lead-684 km.38.65 million tonnes higher than

previous years loading.

Target - 590 m tonnes for 2004-05


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Freight

Operations

InformationSystem

FOIS

An on line real time

system for management

and control of freight

traffic

User driven

design and

implementation

Foundations

for a total

logistics system

Instant access to

information regarding

status of consignmentsin transit, for just in

time inventory

Assists in Asset Tracking,

Asset PlanningPerformance Monitoring ,

to optimise Asset

utilisation


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FOIS Architecture

Intelligent terminals at field locations.

Data capture from activity centres like control offices,

yards, loco sheds, C&W depots, goods sheds etc.

Terminals connected to application servers fortransaction processing by reliable communication

links through WAN-OFC, V-Sat, Microwave, ISDN

Application servers centrally located at CRIS, Delhi.

3 Tier Client Server Architecture : ORACLE as

RDBMS with BEA Tuxedo as Middle ware and

Visual Basic at Front end. OS-Unix Tru 64


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CORE FUNCTIONS OF FREIGHT OPERATIONS

Operating Functions - Rake Management System

supply of rakes/wagons

acceptance of customer's orders

movement and delivery at destination

233 RMS locations capture information relating to goodstrain movements in terms of rakes

Commercial Functions -Terminal Management System

Acceptance, booking and delivery of consignments Collection of freight, RR generation and transmission

Station Accounting

193 TMS locations commissioned out of 530


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FOISRake Management System

Train Operation- Monitoring of Freight Trains

Interchange & Forecast

Rake based consignment tracking

Train pipeline- Restrictions better managed

Logical Matching of inbound rakes to minimise Emptyrunning

Wagon type wise stock holding, Loco holding to plan foreffective utilisation

Consist reporting - summary basis

Terminal handling performance

Particulars of detachments, Underload running, stabling


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E-Payment

Launched e-banking facility forpayment of freight for coal movement

to BTPS from collieries in ECR

Originating point- Katras Garh to intimate

electronically freight charges due to SBI

before printing RR

Paid RR generated at originating point

after receipt of successful transaction

message from SBI

Synchronous Transaction reply within

150 sec


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Transaction Flow

FIREWALL

BANK

SYSTEM

WEB

SERVER(Green Zone)

PUBLICNETWORK

T

U

X

E

D

O(SURYA

&

VARUN)

F

O

I

S

D

A

T

A

B

A

S

E

(BRAHMA &VISHNU)

FOISWAN

Web Logic APPLICATION

SERVER (Blue Zone )

Session Bean

3

6

4/5

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2 . Requestfor Epayment

8 Reply from App server to tuxedo

7 Storing Data in DataBase

2.1 Check for Transaction

5

1

9

1.1 Validate FieldRequest


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Increased Customer Satisfaction

Commodity Wise Flows-Recipients get accurate forecastof cargo arrivals for Timely Planning

Uniform application of rules for freight charging

System Generated RR

Quicker settlement of claims

Facilitate Booking of Consignments, Prompt billing &

cash accountal from identified Nodal customer centres

Better Demand FulfillmentSystem Capable of accepting

Customer demands in advance thru system/externalinterface (Web)

Invoice Based Consignment Tracking System to enable

Real time accountal and reconciliation of freight & goods


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Other FOIS Benefits

Increased market share by clubbing andmoving together similar type of stock

A visible reduction in the anxiety levels

mental stress and confusion amongstoperating staff. Voluminous & Repetitive exchange of data on

telephones round the clock now replaced by

minimum data input.

-Improved work environment significantly simplified

planning and execution of assigned tasks.


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Future Trends of IT in Railways

Ticketing Solutions (Mobile, Smart Card, Self Service,

Internet ); value added services to customer

On line /e-enabled Freight & Coaching Management

Integrated Revenue Accountal system

Train Charting and Control Systems

RFID based Wagon/Parcel Tracking Systems Integrated Materials / Fixed assets Management

Safety Systems (GPS, TPI, Embedded Systems)

GIS based Track Maintenance Systems

Increasing use of Decision Support Systems

Crew management System

ERP for Railways

Payment Gateway

IR Portal


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