This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CYBER INFODEV PVT. LTD.
BACKGROUND
Information and Communication Technology (ICT) has become the buzzword the world over. It
has been unanimously voted as the one-stop solution to the problems afflicting the developing
countries, especially their rural population. One area that is drawing everybody’s attention in this
regard is e-Governance. During the last few years the government has taken various initiatives to
incorporate the benefits of Information Technology and its tools in its functioning. The emphasis
has been on providing better services to citizens and in improving their internal productivity.
NEEV, CYBER INFODEV PRIVATE LIMITED
Backed by an experience of over twelve years in e-Governance and providing various solutions for
public, private and development organizations. Our solutions includes software for the
implementation and monitoring of various rural development programs and schemes, digitization of
documents, surveys, data entry and consultancy services as well as Setting up of e-Governance
Centres or Citizen Civic Centres. Neev, Cyber Infodev Pvt. Ltd. is a part of Drishtee Group.
Based upon Drishtee’s 4 C approach Neev has been providing information to the community which
itself is a Channel. Drishtee is a social enterprise focused exclusively on rural India. Drishtee has
facilitated and supported a network of over 14,000 rural enterprises to cater to the critical needs of
base of the pyramid.
NEEV VISION
To reach technical excellence in our solutions and to achieve the highest standards of quality
through continuous Research and Development.
NEEV MISSION
To provide customized solutions to the problems of various businesses and government
departments through the use of various Information Communication and Technology (ICT) tools,
backed by our varied experience and expertise
OUR GOAL
To streamline administrative processes using an efficient service delivery mechanism through
1. Neev Citizen Civic Center (Single Window Center)
A Neev Citizen Civic Centre is a central place where citizens come to avail of various government and private services. These centers are managed by professionally trained representatives of NEEV, supported by the government officials at the back-end. At this center NEEV tries to provide the entire ancillary services which citizens might need during their visit of the center like Notary, Xerox machine, Digital Photo, Digital Signatures, etc. These representatives use computers in maintaining huge databases or to redress various services and these services are fee-based.
NEEV, Cyber Infodev Pvt. Ltd. partnered with the district administration of Uttar Pradesh, Bihar, Assam, Chattisgarh and Haryana to implement its Citizen Civic Centre. These centers with the help of information kiosks, wide spread in entire district, would provide various services like Information of land records, Caste, Domicile, Income, Birth, Death certificates along with R.T.O. Services, Property Tax Collection, Water Tax Collection etc.. These e-Governance centers would be located strategically at Nagar Nigam / Collectorate / Tehsil Offices and would act as a feeding hub for other centers in the district. It will also act as a central point where the citizens can apply for the above-mentioned services, submit the required documents and collect the license or certificate within the shortest period of time.
Ancillary services like photographs, medical examination, driving test; vehicle inspection, etc. are also going to be provided at the same place. The applicant has to pay a nominal fee for the services to NEEV’s representatives apart from the government charges.
Implementation model
The model proposed for revamping the facilitation center is:
Neev Citizen Civic Center at District level :Situated at the DM / DC / Collector office premises, the District Citizen Civic Centre will be a central place where citizens can come to avail of various government services at District level such as PRC, Death, Birth certificates etc. within a specific time limit and without having to pay visit to branches. The Citizen Civic Centre at District office will work as a District Branch of Neev, which will monitor the activities of Tehsil / Block level e-Prashashan Kendra. They will also update District Administration and Neev, Head Office regarding the status of Tehsil / Block level Citizen Civic Centre on regular bases.
Neev Citizen Civic Center at Tehsil level :Operational at the Tehsil level, all the Tehsil offices would be integrated to District Citizen Civic Centre and monitored on a day to day basis with the help of an online portal. Each of the Tehsil offices would be managed by trained staffs from Neev and ably supported at the back end by Tehsil Officers and SDMs.
CSCs at Panchayat level :Neev, Cyber Infodev Pvt. Ltd. will integrate their Citizen Civic Centre with Kiosk centers.. These information kiosk centers are working at the Panchayat level and run and managed by a local entrepreneur.
The Kiosk centers would act as nodal centers in each Gram Panchayat for providing e–Governance solutions to citizens living within the vicinity of the Gram Panchayat. Each kiosk center would be attached to their respective Tehsil Office, which in turn would be integrated with the Citizen Civic Centre. The kiosk operators would be authorized to charge a fee from the citizens for the services rendered.
All three of them would be integrated to bring uniformity in process and data sharing from the District to panchayat level, besides ensuring efficient service delivery.
Neev Citizen Civic Center at Municipal Corporation/ Nagar Nigam Level:
Situated at the Muncipal Corporation head office and the associated circle offices. These centres are managed by Neev trained staff and they are collecting various type of taxes from citizens like Property Tax, Water Tax, Trade licenses, Birth Certificate, Death Certificate, Certificate verification etc. Cash collection against services has been deposited at the designated bank account of Municipal Corporation or the account department. Center in-charge update the daily report to concern executive officer of circle offices and the project in-charge reports to Municipal Commissioner.