Cyber crime on the rise. Recent cyber attacks How it happens? Distributed denial of service Whaling Rootkits Keyloggers Trojan horses Botnets Worms Viruses.

Cyber crime on the rise

Recent cyber attacks

How it happens?Distributed denial of service Whalin

g

Rootk

its

KeyloggersTrojan horses

Botn

etsW

orm

s

Vir

use s

Network attacksSpear phishing

Vis

hin

g

Ph

ish

in

g

HackingSocial engineering

Social media impersonation

SpywarePassword cracking R

an

som

ware

Malware

Identity fraud

Identity theft

From stolen passwords to reputational disaster

Februar

y

Marc

h

Apri

l

Ma

y

Jun

e

eBaycustomer database breached

eBay discovers breach and issues warning to customers

Decembe

r

Target breached losing 70 million customer details

Cyber criminals steal eBay employee usernames and passwords

eBay under investigation

Morrisons Data theft

eBay attracts extensive media reaction

What are the risks to you as a customer?

Identity theft

Stealing money from your bank account or shops using your online account

Target you with spam and phishing emails

Spending money using your bank or credit card details

A victim can spend anywhere from six months to two years recovering from identity theftCNN Financial

What are the risks to you as a customer?

Identity fraud

Opening bank accounts

Applying for credit cards, loans and state benefits

Funding crime

Identity fraud continues to rise, with 4 million victims in the UK alone. Yet consumers continue to be complacent with their IDAction Fraud

What could happen to Royal Mail?

Reputational risk through losing customer information

Loss of business

Legal/regulatory fines could be implementedif we are breached

Royal Mail could be prevented from taking card payments causing a financial risk

Cyber attacks are more sophisticated than everThe Guardian

Cybercrime is a serious threat to global business networksICC Commercial Crime Services

What can you do to help to protect Royal Mail? Never share your username and password

Watch for suspicious emails

• Website links

• File attachments

• Direct information requests

Be wary of suspicious calls and people

Be careful what you share on social media

44% of phishing emails impersonate the targeted company’s IT departmentMandiant

Protecting your identityWatch for attempts to steal information

Check messages for the signs of phishing

Only click on website links and attachments if you know are genuine

Be wary of callers and visitors that ask for valuable information

Check bank and credit card statements

Monitor your credit report

Don’t ‘over-share’ on social media

If you feel information has been compromised

Contact your bank or credit card provider for financial concerns

Report lost documents to the relevant organisation

Call your local police force if advised

Call Action Fraud for advice - www.actionfraud.police.uk

At home

Contact the IT Helpdesk for IT-related issues

Contact Group Security if you receive a suspicious phone call or are asked for valuable information face-to-face

Visit myroyalmail.com/thinksecure for contact details and our online reporting form

Email [email protected]

If you feel information has been compromisedAt work