Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Summary CX Cloud Suite Slides Des Cahill July 15, 2016 Oracle Confidential – Internal Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | CX CLOUD SUITE
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Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Summary CX Cloud Suite SlidesDes CahillJuly 15, 2016
Oracle Confidential – InternalCopyright © 2016 Oracle and/or its affiliates. All rights reserved. |
CX CLOUD SUITE
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted
2
CX – Now is The Moment of Truth for Your Business
Empowered Consumer Digital Disruptors “Grow Share” Economy
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Oracle Industry Leader in CX
Oracle Confidential – Internal
Oracle Commerce Cloud
Oracle Sales Cloud
Oracle CPQ Cloud
Oracle Service Cloud
Oracle Social Cloud
Oracle CX Marketplace
Oracle Marketing Cloud
Breadth of CX applications: > any other vendor
Analysts: 19 CX Category Leader rankings last 12 mos. > any other vendor
Customer Momentum: over 5,500 Oracle CX customers
1
2
3
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | 4
Oracle CX Customer Momentum
Oracle Confidential - Internal
5500+Customers
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
60K
50%
75% Increase in agent productivity
Incremental leads generated year
Reduction in support handling time
5Confidential – Oracle RestrictedCopyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
$12B
300%
95% Quotes on time
Quotes generated with Oracle
Increase in quotes over legacy systems
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Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
$2M
42%
10% Increase in agent effectiveness
Annual self-service savings
Reduction in long service calls
7Confidential – Oracle RestrictedCopyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Oracle CX Cloud SuiteCX Industry Solutions
Data Management
Analytics & Data
Visualization
Application Development
Content & Collaboration
Process & Integration
Identity & Security
Unified CX Platform
CX Cloud Apps
Oracle Commerce Cloud
Oracle Sales Cloud
Oracle CPQ Cloud
Oracle Service Cloud
Oracle Social Cloud
Oracle CX Marketplace
Oracle Marketing Cloud
Oracle Confidential – Internal
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
High
Tech
&
Man
ufac
turin
g
Com
mun
icati
ons
Life
Sci
ence
s
Fina
ncia
l Se
rvic
es
Insu
ranc
e
Hosp
italit
y
Auto
moti
ve
Cons
umer
G
oods
/ Re
tail
Publ
ic S
ecto
r
Med
ia
High
er E
duca
tion
Utiliti
es
FY16 FY17 FY17+
CX Industry Solutions
Oracle Confidential – Internal
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Industry Specific CX
1. Business Processes/Policies2. User Interface3. Data Model4. Analytics & Visualization5. Integration6. Data Security
Oracle Confidential – Internal
Data Security
Analytics &Visualization
User Interface
Process & Policies
IntegrationData
Model
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Oracle Unified CX Platform
Oracle Confidential – Internal
Personalized: Tailor your CloudConfigure and extend CX Suite for your organization.
Data Driven: Know your CustomerA single view of customer for more effective engagements.
Connected: Extend your ReachConnect with any 1st or 3rd party applications
Secure: Protect your BrandOracle end to end security and reliability.
CX Cloud Suite
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