Curriculum Vitae PERSONAL INFORMATION Levente Balázs Budai Nagy Antal Str. 27., 6200, Kiskőrös, Hungary +3620/8043757 balazs.levi [email protected] Gender M | Date of birth 03/14/1984 | Nationality Hungarian PROFESSIONAL EXPERIENCE June 2007 – Developer and Application Administrator (2nd and 3rd Level Support) IT Services Hungary Ltd ▪Main activities and responsibilities: Database administration for several applications: Skill- and Ressourcenmanagement-Tool for T-Systems (44.000+ users internationally) Customer Access Pricing Tool for T-Systems, handling international ’Local Loop’ network (600+ users internationally) IT documentation, implementation, regression & performance tests User Support: 2nd and 3rd Level Incident ticket processing, based on ITIL in Solution Manager (SAP) and in JIRA Managing user rights, user registration in the applications Server maintenance, database Export, reporting January 2006 – June 2007 IT Intern General Electric Consumer & Industrial Ltd Testing in Siebel (CRM-environment) Preparing test cases and specification IT documentation, implementation Working together with international developers and testers ExxonMobil Ltd Database administration of an error-handling tool MS Access, SQL, Visual Basic – development and testing Implementation of country-specific requirements EDUCATION Page 1 / 3
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Curriculum Vitae
PERSONAL INFORMATION Levente Balázs
Budai Nagy Antal Str. 27., 6200, Kiskőrös, Hungary
+3620/8043757
balazs.levi
Gender M | Date of birth 03/14/1984 | Nationality Hungarian
PROFESSIONAL EXPERIENCE
June 2007 – Developer and Application Administrator (2nd and 3rd Level Support)IT Services Hungary Ltd
▪ Main activities and responsibilities: Database administration for several applications:
Skill- and Ressourcenmanagement-Tool for T-Systems (44.000+ users internationally)Customer Access Pricing Tool for T-Systems, handling international ’Local Loop’ network (600+ users internationally)
IT documentation, implementation, regression & performance tests User Support: 2nd and 3rd Level Incident ticket processing, based on ITIL in Solution Manager (SAP) and in JIRA Managing user rights, user registration in the applications Server maintenance, database Export, reporting
January 2006 – June 2007 IT InternGeneral Electric Consumer & Industrial Ltd
Testing in Siebel (CRM-environment) Preparing test cases and specification IT documentation, implementation Working together with international developers and testers
ExxonMobil Ltd
Database administration of an error-handling tool MS Access, SQL, Visual Basic – development and testing Implementation of country-specific requirements
EDUCATION
PERSONAL SKILLS
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September 2002 - June 2007 Corvinus University, Budapest
Faculty: Business Informatics
Speciality: E-Business
Grade: MSc degree
Curriculum Vitae
Native language Hungarian
Further languages COMPREHENSION SPEECH WRITING
Listening Reading Participation in conversations
Coherent speaking
German C1 C1 B2 B2 C1
Language Exam: German B2 (Economy and Management)
English C2 C2 C1 C1 C1
Language Exam: English B2 (Economy and Management) + English B2 (normal)
A1/2: basic use of language - B1/2: independent/ stanalone use of language - C1/2: qualified / competent use of language
Communication Skills ▪ Acquiring good communication skills during my work in 2nd & 3rd Level Support▪ Effective communication with customers in English and German language
Professional Skills ▪ Adequate overview of quality control processes▪ Daily work processes based on ITIL, keeping SLA levels
IT Knowledge
Operating System Windows OSMac OSX
Programming languages Java / J2EE (basic knowledge)C++ (basic knowledge)Visual BasicLinux
Databases Oracle SQL Developer
Tools MS Access ConfluenceMS Project WinSCPAutoCAD Tortoise SVNSAP Solution Manager JIRACisco CNA HP Service Manager
Other activities ▪ Publishing posts in Wordpress blog environment (PTO.HU), translation and summary of ‚Gadget‘ specific news
▪ Testing in TestBirds▪ System administration at Budapest Corvinus University from 2007 until 2011 (managing
internet access for students)
Driving licence ▪ Class B
ATTACHMENTS
▪ ITIL v3.0 Foundation certificate▪ Language exams▪ MSc degree
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