CV of Cristopher Ryan Guerra

CURRICULUM VITAE of CRISTOPHER RYAN GUERRAVilla No. 31 Al Qarain 5 Airport Road, Sharjah UAEMobile No.: +971528876161 / +971566115367Email: [email protected] December 24, 1982Weight: 165 lbs.; Height: 6’0

SUMMARY of QUALIFICATIONS:

Effective and efficient management of the operation. Result oriented, initiative and hardworking. Management of staff (having manage staffs ranging from 15 to 70 employees). Very good customer service and handling of customer welfare / complaints. Highly experienced Butler (7 years’ experience on handling VIP guests). Broad knowledge on Food and Beverage (broad knowledge on wines and spirits) Knowledgeable on Property Management Systems (Opera, Fidelio, Epitome, and

Micros POS). Ability to interact with people from different cultures and background. Excellent communication and interpersonal skills.

WORK EXPERIENCES:

Manager/Head Butler at Ruler’s Palace Government of SharjahSharjah, UAE P.O. Box 649+971 65 587 553From June 2014 to Present

Key Roles: Ensuring that the services given to the Royal Highness is at the highest

satisfactory level through: Formulation of Service Standards in the areas of Food and Beverage,

Housekeeping, Hygiene and Chauffeur Service and train staffs. Overseeing and managing staffs to include their supervision, regular training

and evaluation as well as monitoring of staff efficiency during actual operations.

Controlling cost related maintenance issues by giving training on how to properly handle equipment, storage and maintain.

Budget planning. Performs some administrative tasks delegated by the His Highness. Coordinating and planning with the Palace Architect Advisor regarding

infrastructure projects and schedule maintenance works. Give disciplinary action and/or terminate employees.

Captain Waiter at Emirates Airlines First Class LoungeEmirates Airlines – Flight Catering Department

Dubai, UAE P.O. Box 22525Telephone No.: +971 2 823171From May 2013 to May 2014

Key Roles: Ensuring that the service standard set by the company is carried out by the

subordinates. Making sure that the customers are satisfied with the service given. Conducting daily briefing to staffs for their awareness on VIPs’ information,

changing of schedule, changing of menu and etc. Monitoring of staff attendance, and proper handover to the next shift. Attending guests’ request, answers, adheres and resolve complaints that arise. Trains newly hired staffs to a variety of subjects such as facility policies, way or

process of serving customers and proper grooming. Overseeing inventories, checklists, as well as the proper distribution of supplies

and stocks.

Butler Supervisor / VIP Butler at Maxims Hotel (Resorts World Manila)Newport Blvd., Newport City Cyber tourism Zone, Pasay City 1309Metro Manila Philippines From October 2010 to April 2013

Key Roles: Ensuring the accomplishment of the Butler Service deliverables, requirements and

services in the newly opened private gaming rooms. Formulation of the food and beverage manual for the Butler Service Team. Formulation and implementation of training calendars and F&B topics to include

room service procedures and training programs for newly hired staffs. Performing administrative works that includes storing and amending guests’

profiles, reporting of guest’s history by recording their preferences in Property Management System (OPERA).

Overseeing material control while monitoring supplies and costs and the development of hotel collaterals and amenities.

Maximizing guests’ satisfaction in conducting onsite inspection in the hotel and other facilities.

Personally taking care of and serving the VVIPs’ of the property (Hotel and Casino) suchlike Datuks, Crown Prince, high ranking government officials, celebrities and Casino high rollers.

Front Office Receptionist at Manila HotelOne Rizal Park 0913, Manila, PhilippinesJanuary 2010 to October 2010

Key Roles: Assisting guests upon arrival, register and assign room. Keeping records of room availability and guests’ accounts. Makes restaurant, transportation, or entertainment reservation for guests. Providing and ensuring high-quality guest relations, receives and resolves guests’

complaints in a manner consistent with company policy and informing the Duty Manager on any guest complaints.

Conferring and cooperating with other departments as needed to ensure coordination of activities for guests.

Posts charges such as room, food, liquor, or telephone to guest folio. Checks out guests and inquires about their stay. Make reservation in the absence of Reservation Agents.

Operations Manager at Diastar Travel and ToursUnit 1225 National Road, Calicanto, Batangas City, PhilippinesMarch 2009 to December 2009

Key Roles: Overseeing the smooth, efficient running of the business especially when dealing

with customer inquiries and to meet their expectations. Developing business plans for both short and long term operations of the

company. Liaising with travel partners including airlines and hotels to manage bookings and

schedules. Sourcing products and destinations to meet customer demands for bespoke travel

and sustainable tourism. Constantly motivating the sales team to hit their targets and ensure company

profitability.

Butler at Pan Pacific Hotel ManilaM. Adriatico cor. Gen. Malvar Sts., Malate 1009 Manila PhilippinesMarch 2006 to February 2009

Key Roles: Delivering a high level and quality Butler service to VVIPs’ by:

Assisting guests on seamless check in / check out. Performing most efficient and personalized Food and Beverage service

duties. Assisting guests on packing and unpacking of luggage. Doing errands for guests on timely manner.

Physically checking of rooms to be release for arriving guests is at superb condition and all the guests preferences/requests were accomplished and set up prior to arrival.

Trainings / Seminar Attended:

Emirates Airlines – Flight Catering

Lounge operating procedures with HABC Level 2 Award in Food Safety in Catering by Highfields International was successfully completed.

Resorts World Manila – Maxims Hotel Butler Workshop, Train the Trainer Seminar, Operating Standards for Private

Gaming Room (PGR) Credit Card Training

Manila Hotel Operating Standards for Front Office Department

Diastar Travel and Tours Booking and Reservations – ABACUS Philippines

Pan Pacific Hotel Manila Operating standards on room cleaning, basic engineering, minibar

operations, and room service Train the Trainer Opera and Micros POS System Training Guest Handling and Telephone Etiquette Training On-the-job Training

Magsaysay Center for Hospitality and Culinary Arts (MIHCA) Ready for Excellence Training

Magsaysay Training Center Basic Safety Training

Organization Participated:

Butler Choral Group at Pan Pacific Hotel Manila from 2007 to 2008.Men’s Volleyball Varsity Team from 2001 to 2006.Outdoor Skills and Recreation Group.

Character References:

Mr. Abdul Aziz FakihMaintenance Manager – Rulers OfficeContact No.: +971 50 469 2233

Mr. Elpidio BelosoDirector – Butler ServicesMaxims Hotel Resorts World ManilaContact No.: +63917 872 8531

Ms. Fatima ElevadoManager – Butler ServicesCity of Dreams – Melco Crown PhilippinesContact No.: +63917 792 7153

Ms. Marilyn FajardoAssistant Manager – Premium ConciergeMaxims Hotel – Resorts World ManilaContact No.: +63905 316 0885

Ms. Suzana Victoria CruzSupervisor – Front Office DepartmentManila HotelContact No.: +632 527 0011 loc. 1236 to 37