Cut Costs, Delight Users with Enterprise Request Management - The ERM Infographic

This presentation shows how to cut service request costs and delight users with Enterprise Request Management (ERM). It deconstructs the ERM infographic to illustrate what exactly ERM is; why it is important (help desk calls are expensive, especially if they need to be escalated): how to calculate the ROI of implementing an ERM strategy; how ERM works (comparison of pre-ERM and post-ERM request process flows); and where to find more information about ERM.