Customers Decide Our Business

Customers Decide Our Business

Before giving a decision, a large quantity of customers will try to search or inquiry information available on the web or from experts to find out things about company and service quality.

Customers want to get detailed information about the product/service they are going to buy, which turn the point into information transparency. As a result, companies are forced to re-examine sales process.

According to some statistics: 78% of customers have bailed on an intended

transaction because of a poor experience

In 2011, 86% of consumers quit doing business with a company due to a poor transaction or

service experience

On Twitter, over 80% of customer service related tweets are negative or critical of the brand in question, a large majority of customers expect a reply in less than an hour

When realizing this, companies find the effective way to maintain its strength to move forward.

You should not neglect this!

Presented by Creative Biomart

An Excellent biotech company that provides quality recombinant proteins, diagnostic antibodies and antigens , diagnostic enzymes and pharmaceutical enzymes to the research community of biology, clinical research, molecular diagnostics and biopharmaceutical drug development.

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