Customer success stories with Ctrack tracking solutions

Using Telematics to Fight Crime

Transport Forum

Special Interest Group

Charles HorakMarch 3, 2016

Introduction

• Recovery Statistics

• Ctrack Customer Success Stories / Outcomes

• Customer Collaboration: Ctrack & AfriForum

• Fleet Monitoring Services

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Stolen Vehicle Recovery Statistics

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Distribution of Recoveries by Region

Recoveries

Ctrack: 0.5%

Current recovery rate: 95% on fleet

Stolen Vehicle Recovery Statistics (cont.)

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Recovery Successes

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• On the 9th of January, our recovery

team was dispatched to a hijacking

scene where a super link truck had

been hijacked.

• Despite the unit continuously giving

jamming signals, the professional

teamwork between the control center

and the ground team led to the vehicle

being recovered in under an hour.

• On recovery there was no load. An

immediate backtrack was done and

the load was recovered close to

Alexandra.

• Five suspects were arrested and two vehicles that were used in the crime

incident, recovered.

Recovery Successes (cont.)

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• On the 12th of January, our recovery

team was involved in a recovery in the

Richards Bay area.

• A ground team was immediately

dispatched after receiving an alert that

the truck and trailer of RTL Construction

and Plant Hire were stolen from their

yard.

• The team managed to recover the truck

and trailer within 55 minutes. Upon

arrival at the scene, they uncovered a

syndicate that was linked to activity in

the greater Kwa-Zulu Natal area.

• The team’s quick response also led to them seizing various vehicles that were

involved in crime in this area.

• The quick response by Ctrack and its ground team proved the effectiveness of

teamwork – not only to recover the customer’s assets, but also ensuring that

perpetrators are brought to book.

Recovery Successes (cont.)

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Vehicle damage within 16 minutes of

alarm received

Jamming device recovered

at the crime scene

Ctrack and AfriForum

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Fleet Monitoring - Available Reports

Automated Reports

GYR Dashboard (Driver

Behaviour)

Events Scorecard (Driver &

Vehicle)

After Hours Trips

Historic (Month vs Month)

Monthly Events Report

Monthly Events vs Distance

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Trip Report

Turnaround Trip Report

Vehicle Statistics Report

Location Visits

Example of Fleet Monitoring Reports Month Vs Month fleet performance

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Example of Fleet Monitoring Reports (cont.)Measure Risks , Client visits , Driver Behaviour and more

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Fleet Monitoring Customer Benefits

Risk Management

Route Monitoring

Driver Behaviour (loss ratio

management / Dynamic)

High Risk Real Time notifications

Recovery Decision in Contact Centre

Staffing

24/7/365 on screen monitoring

Staff benefits vs. fixed cost

HR Matters (Sick,Leave,Strikes)

Headcount reduction

Budgetary Constraints

Fixed costs vs. Variable Costs

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Fleet Health Check

Maintenance

99% uptime

Repair Management

Customised Reporting

Emergency Response –

Customer Account

ER24

Spill Management

Accident Management (Tow Truck)

Infrastructure Costs Reduction

Base Uptime

Network Costs

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END MESSAGE

Thank You

Charles Horak