Customer Service Quick Reference Guide - Guru.lk Service Quick...To login using your mobile, add your preferred mobile number. Guru.lk allows you to login using both Mobitel and Dialog

163/1A,NawalaRoad,Narahenpita,SriLanka

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guru.lk

UserManual

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TableofContents

1.AccesstoGuru.lk.............................................3

2.Login...............................................................5

Firsttimelogin......................................................................5

Re-visit..................................................................................6

Loginwithyouremail......................................................6

Loginwithyourmobile...................................................8

3.Howtopurchase...........................................11Mobilepurchase.................................................................12

Activationcode...................................................................14

4.Followthecourse..........................................16Playvideo...........................................................................16

DiscussionForum...............................................................17

TryQuizzes.........................................................................17

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1. AccesstoGuru.lk

Typehttps://guru.lk/onyourbrowser

Allavailableproductsarecategorizedunderfourcategoriesasbelow.Select

thecategoryofyourchoice.

• Category“School”:https://school.guru.lk/

o Contains products that covers thematerials taught in schools for

OrdinaryLevel,AdvancedLevelandmuchmore…

• Category“Professional”:https://professional.guru.lk/

o Containsproductsthatcoversthesyllabusesrelatedtoprofessional

examinationssuchasproductsrelatedtoIBSLexaminations

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• Category“Skills”:https://guru.lk/skills/

o Containsproductsrelevanttoavarietyofareaswithprofessionalsin

theindustry…wheretheysharetheirknowledgeandexperiences…

• Category“Corporate”:http://headstart.lk/

o Corporateorganizationsmayobtaincustomizedproductswhichwill

bedevelopedtofulfilspecificneedsofyourcompanyinlinewithyour

business goals. Further information can be gathered through our

salesteams.

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2. Login

Firsttimelogin

Guru.lkallowsyoutouseyourownFacebook/LinkedIn/Google+accounts

tologinwithease.Selectthemethodandselectyourpreferredaccount.You

willbeautomaticallyloggedintothesystem.

Note that this action, creates an account in the system for you,with the

available information of your Facebook/LinkedIn/Google + account,

accordingly.

Usethesameloginmethodtologintothesystemwhenre-visingGuru.lk.If

loginwithanyothermethod,anotheraccountwillbecreatedforyou.

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Re-visit

YoumayuseyouremailaddressoryourpreferredDialogorMobitel

mobilenumber,tologintoGuru.lk.

Loginwithyouremail

Tologinusingyouremailaddress,addyourpreferredemailaddressand

clickon“Sign-In”button.

Thenanemailwillbesenttoyouraccountwithaverificationlink.

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Clickonthatlinkasbelowtoverifytheaccount.

Thenaddtherequiredinformationinthenextpopupwindowasbelow

andclickonSubmittologintothesystem.

Everytimeyou,logintothesystem,followthesamestepofaddingtheemail

addresstoentertothecreatedaccount.Ifyouloginwithadifferentemail

address,anotheraccountwillbecreated.

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Loginwithyourmobile

To login using yourmobile, add your preferredmobile number. Guru.lk

allowsyoutologinusingbothMobitelandDialognumbers.Thenclickon

“Sign-In”button.

Thenamessagewillbesenttoyourmobilewithaverificationcode.Type

thatcodeasbelowandclickonLogin.

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Thenaddtherequiredinformationinthenextpopupwindowasbelow

andclickonSubmittologintothesystem.

Every timeyou, login to the system, follow the same stepsof adding the

numberandthereceivedverificationcodetoentertothecreatedaccount.

Ifyouloginwithadifferentmobilenumber,anotheraccountwillbecreated.

Note:Youwillnotbechargedforloginin,withyourmobilenumber.

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Note:IfyouhaveregisteredtoGuru.lkbefore20thMay2016,pleaseclick

onthelink:https://courses.guru.lk/toproceed.Thesameisavailableon

thehomepage.

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3. Howtopurchase

Selectthecoursethatyouwishtofollowbyclickingon“Gotocourse”

button.

Thenyouwillbenavigatedtothecourseinformationpageyouwillfind

anintroductiontothecourse,trailerandthepurchasingdetails.

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Mobilepurchase Ifyouwishtopurchasethecourseviamobile,clickon“Buythiscourse”.

Thenselectthepaymentschemeinwhichyouwishtomakethepayment,

infullorpartial.

Accordingly,youwillnoticeseveraloptions:

• Onetimepayment

o Selectifyouwishtopaythefullamountandbuythecourse

• Monthlypayment

o Selectifyouwishtopaythefullamountinmonthlyinstallments

• Dailypayment

o Selectifyouwishtopaythefullamountindailyinstallments

Eachpaymentschemeisgiventwooptionstopayviayourpreferabletele-

communicationspartners,DialogorMobitel.Selectthemobileyouwishto

makethepaymentforthecourse.

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Note:Ifyouhadloggedintothesystemusingamobilenumber,thepurchasing

mobilenumberneednotbethesame.YoumaypurchasewithanyMobitelor

Dialogmobileaccount.

AddyourmobilenumberandclickonBuy.

ThenaSMSwillbesenttoyourmobilewithaverificationcode.Typethat

codeasbelowandclickonLogin.

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Activationcode Pleasenotethatthisoptionisunderdevelopmentyet.

Ifyouwishyoupurchasethecoursesviaactivationcode,clickontheoption

asbelow.

Then send a SMS as mentioned in the pop up window. Type

“Guru<space><coursecode>”andsendto477ifMobitelor445ifDialog.

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ThenyouwillreceiveaSMSfromthesystem,withanactivationcode.Type

thatinthepopupwindowandclickonActivate.

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4. Followthecourse

Playvideo

Uponyoursuccessfulactivation,youwillbenavigatedtothecoursecontent.

Note how the content is structured in chapters and lessons accordingly.

Clickonthelessonstopreviewthecontentasyouplease.

Selectthechapterandclickonthevideotoplay…

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DiscussionForum Ifyouwishtoclarifyanything,youmayusetheforum.Clickon“Startanew

topic”andaddyourquestions.

TryQuizzes

Somecourseshavequizzes.Youmayattendtothemwithease.

Clickon“Attemptquiznow”

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Attempttothequestions…

Thenclickon“SubmitAnswers”toviewthefeedback

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Youaregiventhespacetore-attempttothequestionsifrequired.Clickon

“Returntoattempt”toattempttothequestions.Elseclickon“Submitall

andfinish”toproceed.

Youseethefeedbackwithanexplanationforeachquestion.

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Oncereviewed,clickon“FinishReview”toproceed.

Oncereviewed,clickon“FinishReview”toproceed.Youmaygetasummaryof

yourattemptsandtherelevantscores.Ifrequiredtoattemptagain,clickon“Re-

attemptQuiz”.

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