Customer Service Profile assessment

The Customer Service

Profiletm

The Customer Service Profile was

designed to identify people who will

be successful in fulfilling the service

needs of their customers.

The Customer Service ProfileThe Customer Service Profile

It measures six behavioral characteristics of customer service performance:

Trust ConformityTact FocusEmpathy Flexibility

Plus:

Work-related proficiencies:

Numerical Vocabulary

Five Versions, Five PerspectivesFive Versions, Five Perspectives

• General (suitable for any industry)

• Financial

• Health Care

• Hospitality

• Retail

FREE Reports:FREE Reports:

• Placement

• Coaching

• Individual

• Company Perspective Comparison

The Customer

Service Profile

typically takes 20-

25 minutes to

complete

Six key areas vital to great customer service performance are measured

Scores in purple boxes are outside the desired job-fit range

Math and vocabulary scores are provided, as well as an overall job-fit prediction score.

Follow-up interview questions are provided for scores that fall outside the desired performance ranges.

The Company Service Perspective page is a great way to compare your company’s service expectations with others in your industry.

You can also compare a candidate’s responses against your own policies to indicate future training needs.

The Customer Service ProfileThe Customer Service Profile Benefits For the Company:Benefits For the Company:

Less turnover

Reduced capital outlay

Higher customer retention

Improved customer loyalty

More productive employees

Focused training improvement

Improved P&L

Thank You!Thank You!

David Dennard

Profiles International, Inc.

972-701-0222