Customer Service Excellence

“Do you know what it takes?”

Excellent Customer Service

“Your customer doesn’t care how much you know until they

know how much you care.”

Damon Richards

“I don’t know…”“How can I help

you?!”

Customer Service Representatives fail to answer consumer questions 50% of the time.

“80% of companies say they give superior customer service…

…but only 8% of customers agree.”

Blah!Blah!

Blah! Blah!Blah!

Blah!Blah!

Blah! Blah!

“It takes 12 positive experiences to make up for one negative one.”

“Only 4% of disgruntled customers voice their

dissatisfaction…”

“…But 91% of unsatisfied customers won’t come

back!”

“…91% are frustrated with having to contact a

company multiple times for the same reason…”

“75% of consumers believe it takes too long to

speak to an agent…”

“…90% are frustrated with

being put on hold…”

“…and 89% are frustrated with having to repeat themselves to multiple

representatives.”

“…but only 1% feel that companies

consistently meet their expectations.”

“86% of buyers will pay more for a better

customer service experience…”

“Here is a simple but powerful rule:Always give people more than what

they expect to get.”

Nelson Boswell

“Find out more!”

www.businesscontentplr.com/custsvc