Customer service

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Transcript

1. Customer Service Through an Elon Lens
2. Why is this here? As a Res Life Staff member you interact with a variety of Elon groups: Your Residents Residents of your Neighborhood Parents Faculty & Staff members In each of these interactions you represent Elon Residence Life
3. So, how do I do that? Follow the FISH philosophy https://www.youtube.com/watch?v=-ZKiJejNRtw
4. FISH philosophy Play! Be There Make Their Day Choose Your Attitude
5. Residence Life Scenarios Move In Day Neighborhood Walks