CUSTOMER SATISFACTION SURVEY 2018 FACULTY & STAFF FAST FACTS 39% STAFF who were invited completed the survey 21% FACULTY who were invited completed the survey 25 7 1 70 administrative departments and service units assessed years in the making Vice Chancellor areas represented improved campus 33% total completed the survey 3,833 out of 11,594 invited MOST IMPROVED RATINGS 3.35 3.75 4.06 4.30 3.64 3.82 3.70 3.86 3.68 3.86 COMMUTE SOLUTIONS OFFICE OF INNOVATION & COMMERCIALIZATION IPPS PROCUREMENT & BUSINESS CONTRACTS CAPITAL PLANNING INTERNATIONAL CENTER DEAN’S OFFICE 6% 12% 5% 5% 4% LEGEND 2018 2017 MOST FREQUENTLY MENTIONED UNITS FOR EXEMPLARY CUSTOMER SERVICE To see more results of the Faculty and Staff Customer Satisfaction Survey, visit: blink.ucsd.edu/sponsor/OSI/opa/css.html 298 238 194 MENTIONS MENTIONS MENTIONS CUSTODIAL SERVICES ITS SERVICE DESK LIBRARY APPLAUSE APPLAUSE HIGHEST RATED DEPARTMENTS 4.48 4.44 4.39 4.39 4.34 WOMEN’S CENTER RAZA RESOURCE CENTRO LIBRARY 4.30 INTERNATIONAL CENTER DEAN’S OFFICE LGBT RESOURCE CENTER FACULTY & STAFF ASSISTANCE PROGRAM
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CUSTOMER SATISFACTION SURVEY2018 FACULTY & STAFF
FAST FACTS
39%STAFF
who were invited
completed the survey
21%FACULTY
who were invited
completed the survey
25
7 1
70administrative
departments andservice units
assessed
years inthe making
Vice Chancellorareas
represented
improvedcampus33%total completed
the survey
3,833 out of 11,594 invited
MOST IMPROVED RATINGS
3.353.75
4.064.30
3.643.82
3.703.86
3.683.86
COMMUTE SOLUTIONS
OFFICE OF INNOVATION& COMMERCIALIZATION
IPPS PROCUREMENT &BUSINESS CONTRACTS
CAPITAL PLANNING
INTERNATIONAL CENTER DEAN’S OFFICE
6%
12%
5%
5%
4%
LEGEND20182017
MOST FREQUENTLYMENTIONED UNITS FOR
EXEMPLARYCUSTOMER SERVICE
To see more results of the Faculty and Staff Customer Satisfaction Survey, visit: blink.ucsd.edu/sponsor/OSI/opa/css.html
298 238 194MENTIONS MENTIONS MENTIONS
CUSTODIALSERVICES
ITS SERVICEDESK LIBRARY
APPLAUSEAPPLAUSEHIGHEST RATED DEPARTMENTS
4.48
4.44
4.39
4.39
4.34
WOMEN’S CENTER
RAZA RESOURCE CENTRO
LIBRARY
4.30 INTERNATIONAL CENTER DEAN’S OFFICE
LGBT RESOURCE CENTER
FACULTY & STAFFASSISTANCE PROGRAM
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