Customer satisfaction internal survey results ppt - LPRR Home

Limpopo Province - Office of the Premier - Customer Satisfaction Survey

Internal Survey

Chart: 1

Overall SL Percentage

By Province by District

for all Departments & Principles combined

60.9

55.9 55.753.9 53.5

48.3

54.7

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

Province / District

Bohlabela

Capricorn

Mopani

Sekhukhune

Vhembe

Waterberg

Province


Internal Survey

Chart: 2

SL Percentage

by Province by Department

for all Districts and Principles combined

51.2 51.0

57.6

50.9

37.4

68.4

65.3

44.7 44.3

37.3

54.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

Department / District

Agriculture

Education

Finance & Economic Development

Health & Welfare

Local Government & Housing

Office of the Premier

Public Works

Safety, Security & Liaison

Sport, Arts & Culture

Transport

Province


Internal Survey

Chart: 3

SL Percentage


for all Districts and for "Access" Principle

52.2

56.1

60.7

54.0

40.6

69.6

64.8

44.1

39.0 38.9

56.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 4

SL Percentage


for all Districts and for "Consultation" Principle

51.4

47.0

54.9

51.0

41.6

66.465.1

48.7 48.3

37.6

54.4

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 5

SL Percentage


for all Districts and for "Courtesy" Principle

48.647.2

53.151.1

32.8

72.4

62.1

46.8

42.6

37.0

53.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 6

SL Percentage


for all Districts and for "Information" Principle

52.2 51.1

60.8

54.4

35.2

73.4

64.7

46.448.6

41.5

56.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 7

SL Percentage


for all Districts and for "Openness & Transparency" Principle

50.9

54.2

62.5

53.1

39.0

70.868.1

47.946.6

41.6

57.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 8

SL Percentage


for all Districts and for "Redress / Complaints Mechanisms" Principle

44.746.7

48.9

43.4

34.0

60.862.8

36.3

40.4

28.9

48.8

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 9

SL Percentage


for all Districts and for "Service Standards" Principle

51.7 51.7

57.7

52.0

36.3

64.566.3

44.343.1

37.5

54.9

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 10

SL Percentage


for all Districts and for "Value for Money" Principle

58.2

54.1

62.1

47.8

39.3

69.1 68.8

42.945.6

35.1

55.9

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

Province


Internal Survey

Chart: 11

SL Percentage

by Bohlabela District by Department

for all Principles combined

56.3

78.1

56.9 56.6

0.0

89.1

71.6

65.5

44.4

0.0

61.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 12

SL Percentage


for "Access" Principle

59.4

79.2

53.8

60.2

0.0

90.6

67.4

56.3

40.6

0.0

61.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 13

SL Percentage


for "Consultation" Principle

56.0

62.5

58.4

49.3

0.0

87.5

66.0

86.4

52.3

0.0

57.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 14

SL Percentage


for "Courtesy" Principle

55.4

77.3

49.4

55.2

0.0

91.7

71.268.8

45.8

0.0

59.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 15

SL Percentage


for "Information" Principle

52.6

79.2

58.861.0

0.0

90.3

68.970.8

45.8

0.0

62.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 16

SL Percentage


for "Openness & Transparency" Principle

55.4

75.0

67.9

60.9

0.0

91.7

77.575.0

33.3

0.0

65.4

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 17

SL Percentage


for "Redress / Complaints Mechanisms" Principle

55.8

85.7

46.3

51.6

0.0

68.8

72.8

50.0

43.8

0.0

57.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 18

SL Percentage


for "Service Standards" Principle

59.5

76.3

56.0 57.1

0.0

92.5

73.5

67.1

43.8

0.0

62.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 19

SL Percentage


for "Value for Money" Principle

56.4

90.0

64.4

57.9

0.0

100.0

75.8

50.0 50.0

0.0

63.8

0.0

20.0

40.0

60.0

80.0

100.0

120.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 20

SL Percentage

by Capricorn District by Department


63.6

37.8

60.7

47.3

58.6

70.072.6

53.8

49.5

43.6

56.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 21

SL Percentage



60.5

49.2

66.8

51.9

60.3

71.7 72.0

54.9

42.7 42.6

57.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 22

SL Percentage



62.2

31.4

58.8

48.7

65.266.7

71.1

50.247.4

37.9

54.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 23

SL Percentage



63.3

28.6

57.0

47.0

50.9

73.971.3

55.6

46.9

43.9

55.8

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 24

SL Percentage



61.6

35.8

61.0

53.2 53.1

65.6

68.9

53.751.8 52.5

56.4

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 25

SL Percentage



66.0

40.6

63.4

52.1

64.6

70.8

77.8

54.1

58.361.4

59.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 26

SL Percentage



61.6

31.3

54.3

34.5

54.7

64.1

69.9

51.0 50.8

29.5

51.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 27

SL Percentage



64.8

35.3

63.9

51.153.6

70.572.8

51.2

39.9

44.0

55.8

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 28

SL Percentage



68.6

50.0

60.1

39.6

66.7

77.1 77.3

59.5 58.3

36.7

59.5

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 29

SL Percentage

by Mopani District by Department


41.643.3

53.9

48.7

42.1

76.0

68.2

77.3

70.8

54.5 55.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 30

SL Percentage



52.6 52.7

57.053.9

50.8

80.4

71.6

78.1

60.9

57.360.4

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 31

SL Percentage



35.1

45.1

50.0 49.3

44.8

72.6 71.7

79.8

68.8

57.5 56.5

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 32

SL Percentage



33.336.1

51.8 50.9

32.4

82.5

61.8

78.1

61.5

51.9 53.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 33

SL Percentage



44.7

41.1

59.5

52.1

40.5

79.4

68.7

77.574.3

55.657.4

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 34

SL Percentage



43.145.8

58.3

52.7

41.3

83.3

70.3

82.3

77.1

54.2

58.5

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 35

SL Percentage



34.4 34.4

44.5

40.8

36.7

69.2

59.7

67.0

75.0

44.6

47.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 36

SL Percentage



40.8

48.5

52.8

48.3

44.8

64.1

71.073.1

66.9

56.3 55.9

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 37

SL Percentage



49.2

42.4

57.1

41.3

45.5

76.7

70.7

82.1 81.8

58.9

55.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 38

SL Percentage

by Sekhukhune District by Department


40.6

55.3

61.3

52.7

34.0

71.2

65.2

0.0

38.3 37.8

53.7

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 39

SL Percentage



35.0

56.3

65.2

53.1

40.6

65.6

59.3

0.0

38.540.2

53.4

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 40

SL Percentage



49.1

54.6

59.7 58.7

38.2

70.7

62.4

0.0

44.3

38.6

54.4

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 41

SL Percentage



38.0

54.1

60.5

47.5

32.6

77.1

63.2

0.0

42.1

33.1

52.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 42

SL Percentage



47.2

58.3

65.9

55.1

33.3

86.8

63.4

0.0

39.441.3

56.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 43

SL Percentage



31.7

57.0

63.7

56.3

33.3

72.9

64.9

0.0

43.1 42.4

55.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 44

SL Percentage



28.8

49.151.9

49.5

35.4

79.7

66.1

0.0

27.128.9

49.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 45

SL Percentage


for "Services Standards" Principle

40.0

57.7

61.3

55.0

28.4

60.6

68.4

0.0

36.9 37.3

54.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 46

SL Percentage



55.0 55.0

62.3

46.5

30.0

56.3

74.2

0.0

35.3

40.4

55.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 47

SL Percentage

by Vhembe District by Department


68.4

50.3

68.7

46.8

49.8 50.5

61.5

15.9

0.0

47.6

53.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 48

SL Percentage



66.5

54.5

71.3

48.9 49.2

57.8

65.9

18.8

0.0

50.3

55.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 49

SL Percentage



66.4

53.8

65.8

43.7

59.3

54.5

64.1

16.7

0.0

51.5

54.8

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 50

SL Percentage



66.3

47.3

64.2

49.6

44.1

55.2

58.9

22.9

0.0

48.5

52.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 51

SL Percentage



71.7

52.0

73.0

49.6 49.3

61.1

64.6

19.4

0.0

54.757.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 52

SL Percentage



71.7

56.5

75.8

47.149.0 50.0

62.1

20.8

0.0

47.3

54.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 53

SL Percentage



68.8

41.7

62.5

41.5

48.2

32.8

56.6

0.0 0.0

40.2

47.7

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 54

SL Percentage


for "Services Standards" Principle

63.6

52.4

67.4

44.947.0

48.8

60.6

16.3

0.0

47.9

52.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 55

SL Percentage



72.1

44.2

69.8

49.552.1

43.8

59.1

12.5

0.0

40.4

51.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 56

SL Percentage

by Waterberg District by Department


36.8

41.4

44.0

53.0

39.6

53.5 52.9

55.5

62.6

40.1

48.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 57

SL Percentage



39.4

44.6

50.0

56.0

42.5

51.652.9

56.4

51.0

42.7

49.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 58

SL Percentage



39.3

34.736.5

56.5

42.2

46.7

55.5

59.2

77.1

40.2

49.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 59

SL Percentage



35.1

39.9

35.8

56.5

36.7

54.3

46.1

55.3

59.0

44.746.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 60

SL Percentage



35.3

40.5

46.2

55.6

35.2

57.4

53.5

57.2

80.6

45.0

50.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 61

SL Percentage



37.5

50.0

45.7

49.5

45.8

56.3 56.2 55.2

68.1

44.6

50.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 62

SL Percentage



18.8

38.4

33.7

42.2

28.8

50.051.9

49.6

45.8

30.0

39.7

0.0

10.0

20.0

30.0

40.0

50.0

60.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 63

SL Percentage



41.440.2

44.8

55.5

43.9

50.6 51.5

58.0

71.1

39.7

49.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District


Internal Survey

Chart: 64

SL Percentage



47.9

43.1

59.1

52.1

41.7

60.7

55.7

53.1

48.2

34.1

49.8

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0


Agriculture

Education


Health & Welfare



Public Works



Transport

District

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