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Improving Customer Experience is more important than ever• Your customers, partners and employees
demand constant experience improvements
• “C” level executives and owners realize customer, partner and employee experience is one of the strongest drivers of profitability, growth and competitive strength
• Technology is the main driver of experience expectations & the ability to deliver on expectations with digital tech solutions continues to explode
• Digital first but not digital only multichannel experiences are the norm
• Customers are unforgiving when effectiveness, ease or emotion are violated
We Help You Solve This We Are Purpose Built With One Focused Mission & Belief
• A network of independents, experts and innovative solution providers believing there is a “time and a place” for big providers and “time and place” for small specialists and “Plug ‘n’ Play” ecosystems
• Laser focused on designing, executing and elevating customer, partner and employee experience Digital Operating Models combining operations and technology
• Helping high impact, new, digital technology and solutions companies come to market, grow, engage with customers and secure revenue and investment
• Growing “Insider” relationships with established technology solution providers and market leaders
• Our Digital Operating Model (DOM) reference framework where “Digital Whys” (KPI’s and business case) for “Digital Who’s” (Personas) requiring “Digital Whats” (Journey’s) delivered with “Digital Hows” (technology, process and organizations)
• Understanding the complete ‘digital technology solutions stack’ across Digital Experience, Digital Integration & API’s, Data & Analytics, Infrastructure to Innovations (AI, VR/AR, IOT and API Models)
• Proven processes and approaches for strategy, design, impact assessment, solution selection and execution management including CustomerThinkingSM blending Design Thinking & CX Strategy
• A community of startups and growth companies with interesting CX capabilities
• 7000+ investors, leaders and professionals focused on delivering “Customer Results”.
• A team of relationship experts and a network of independent sales and client relationship professionals (many do something else for a living, are in transition or retired) we reward at 2X industry averages
• Board and board of advisors roles for growth companies who wish to leverage our network, brand and investments
• “Insider” relationships with larger providers who bring us value or who we bring value in specific segments.
What Do We Do ?If you are a Customer, Partner and/or Employee Experience obsessed client
• Define, refine and execute world class customer, partner and employee experience strategies (goals, personas, journey maps, blueprints, activation plans and roadmaps)
• Help explore, select and implement “digital first but not digital only multichannel” technology solutions
• Define and deliver innovative ‘Digital Operating Models’ (Digital Experience, Digital Integration & API’s, Data & Analytics, Infrastructure and Innovations (eg. AI, VR/AR, IOT and API Models)
What Do We Do ?If you are an established solution or services provider
• Introduce you to and encourage our client’s to consider you in their CX strategy and guidance work
• Help you close more and better deals by helping your clients in strategy and design activities
• Bring high skilled and credentialed experts to supplement your solutions teams and elevate your brand and capabilities
• Elevate your brand and offerings with our capabilities and reputation and our other ecosystem partners reputation for ‘multichannel digital first but not digital only’ CX strategy and solutions that deliver results