Customer Quotes “We anticipate that the new Loss Prevention solution using BizTalk 2004 will be able to detect at least 50% more fraud cases starting from.

Customer QuotesCustomer Quotes

“We anticipate that the new Loss Prevention solution using BizTalk 2004 will be able to detect at least 50% more fraud cases starting from the first month resulting in increased profits for Virgin Entertainment.-- John Davis, Director Loss Prevention, Virgin Entertainment

“We estimate that by implementing BizTalk Server 2004, we will save more than 80 percent of the first year’s projected costs for integration projects, and about $670,000 off the estimated costs associated with the next three years of system integration and deployment.”-- Guy Russo, Senior VP of Finance and Information ServicesCommunity America Credit Union

We will now use common processes, which facilitate information sharing and communication between our designers, project coordinators, estimators, as well as manufacturing and assembly personnel, despite the fact that they use multiple applications”

-- Jim Einstein, President of Alliance Division, Rock-Tenn PPG Industries

The Smart, Connected EnterpriseThe Smart, Connected Enterprise

Eron KellyEron KellyLead Product ManagerLead Product ManagerE-Business ServersE-Business ServersMicrosoft CorporationMicrosoft Corporation

Today’s ChallengesDisconnected islands of dataDisconnected islands of data

Multiple applications and devicesMultiple applications and devices

Connecting people to processesConnecting people to processes

Inefficient collaboration Inefficient collaboration

Growing maintenance costsGrowing maintenance costs

Constant changeConstant change

ProcessIslandsProcessIslands

ConnectedProcessesConnectedProcesses

ManualManual

SmartProcesses

SmartProcesses

InformativeInformative

Real-Time Real-Time

Interactive Interactive

Flexible Flexible

Building Blocks of Smart ProcessesBuilding Blocks of Smart Processes

Point to PointPoint to PointConnectivityConnectivity

EAI, B2B, Host, AdaptersEAI, B2B, Host, Adapters

Business Business ProcessProcess OrchestrationOrchestration

System, People, System, People, ProcessProcess

Business Business ActivityActivity MonitoringMonitoring Management Management

MonitoringMonitoring

Business ProcessBusiness Process DefinitionDefinition

Process DefinitionProcess Definition

BizTalk Server 2004The Smart, Connected Enterprise

EAIEAI

Information WorkerInformation Worker

ERPERP CRMCRMDatabaseDatabase

B2BB2B

CustomerCustomer

SupplierSupplier

ShippingShippingFinancialFinancial

Business ProcessBusiness ProcessManagementManagement

Key InvestmentsKey InvestmentsScaleable Business Process Engine Scaleable Business Process Engine

Both long-running and atomic transactionsBoth long-running and atomic transactionsScale up and scale out orchestration Scale up and scale out orchestration Improved performanceImproved performanceSupport for large messagesSupport for large messages

Unified Developer ExperienceUnified Developer ExperienceTools hosted in Visual Studio.NETTools hosted in Visual Studio.NETBuilt on standards; deep support for Web ServicesBuilt on standards; deep support for Web ServicesShorter learning curveShorter learning curve

Increased Value to Business UsersIncreased Value to Business UsersSimplified integration with Office tools and servicesSimplified integration with Office tools and servicesReal-Time process monitoring with BAMReal-Time process monitoring with BAMRules-based decisions via the Business Rules EngineRules-based decisions via the Business Rules Engine

Virgin MegastoresVirgin Megastores

BizTalk Server 2004BizTalk Server 2004

Industry Business ProblemIndustry Business Problem

Where Inventory Shrinkage Happens?Where Inventory Shrinkage Happens?Source of Inventory ShrinkageSource of Inventory Shrinkage

% of Loss% of Loss $ Lost$ Lost

Employee TheftEmployee Theft 48.5%48.5% $15.1 billion$15.1 billionShopliftingShoplifting 31.7%31.7% $9.7 billion$9.7 billionAdministrative ErrorAdministrative Error 15.3%15.3% $4.8 billion$4.8 billionVendor FraudVendor Fraud 5.4%5.4% $1.7 billion$1.7 billion

Total Inventory ShrinkageTotal Inventory Shrinkage $31.3 billion$31.3 billion

Source: National Retail Security Survey, November 2002 Source: National Retail Security Survey, November 2002 (based on 2001 retail sales and inventory shrinkage) (based on 2001 retail sales and inventory shrinkage)

Business ProblemBusiness ProblemShrinkage at all retail outletsShrinkage at all retail outlets

Only 15% - 20% of employee thefts were detectedOnly 15% - 20% of employee thefts were detected

Loss prevention managers at each storeLoss prevention managers at each store

Disparate information across applicationsDisparate information across applicationsDelayed POS information from outsourced Delayed POS information from outsourced vendor (10-15 days)vendor (10-15 days)

Manual loss prevention analysisManual loss prevention analysis

Corporate loss prevention activities focused Corporate loss prevention activities focused on detecting fraud and less on recoveryon detecting fraud and less on recovery

SolutionSolution

Deliver real-time business information Deliver real-time business information on retail system activitieson retail system activities

Monitors 23 stores in real-time at POSMonitors 23 stores in real-time at POS

Scales as transactions peak Scales as transactions peak

Alerts Loss Prevention agentsAlerts Loss Prevention agents

Virgin MegastoreVirgin Megastore

ResultsResultsFraud detection improved by Fraud detection improved by 50% in first month50% in first monthReal-time business insightReal-time business insightInfrastructure provides platform Infrastructure provides platform for additional analysisfor additional analysis

““We anticipate that the new Loss Prevention solution We anticipate that the new Loss Prevention solution using BizTalk 2004 will be able to detect at least 50% using BizTalk 2004 will be able to detect at least 50% more fraud cases starting from the first month more fraud cases starting from the first month resulting in increased profits for Virgin resulting in increased profits for Virgin Entertainment.”Entertainment.”

- John Davis, Director Loss Prevention, Virgin - John Davis, Director Loss Prevention, Virgin EntertainmentEntertainment

““We anticipate that the new Loss Prevention solution We anticipate that the new Loss Prevention solution using BizTalk 2004 will be able to detect at least 50% using BizTalk 2004 will be able to detect at least 50% more fraud cases starting from the first month more fraud cases starting from the first month resulting in increased profits for Virgin resulting in increased profits for Virgin Entertainment.”Entertainment.”

- John Davis, Director Loss Prevention, Virgin - John Davis, Director Loss Prevention, Virgin EntertainmentEntertainment

Unified Developer ExperienceUnified Developer Experience

Leverage existing Leverage existing skillsskills

Harness the .NET Harness the .NET frameworkframework

Build with standardsBuild with standards

InfoPath IntegrationInfoPath Integration

Route InfoPath Route InfoPath documents documents through the enterprisethrough the enterprise

Input data from Input data from InfoPath InfoPath documents into documents into enterprise systemsenterprise systems

BizTalk/InfoPath BizTalk/InfoPath integration through integration through XML Web servicesXML Web services

Improving Collaboration Between Business Analysts and DevelopersImproving Collaboration Between Business Analysts and Developers

Developer ties processes in with systems and other processes

Business analyst builds the specific business process

collaborative

bidirectional

Business Rules / PolicyBusiness Rules / PolicyRules can be Rules can be updated real-time, updated real-time, without re-building without re-building application application

Rules are Rules are abstracted from abstracted from process and user process and user codecode

Business rules Business rules provide increased provide increased flexibilityflexibility

Can be used from Can be used from the simple, to very the simple, to very complexcomplex

Business Activity Monitoring (BAM)Business Activity Monitoring (BAM)

Ask real-time questionsAsk real-time questionsHow many units are waiting How many units are waiting to be shipped?to be shipped?What is the total value of my What is the total value of my finished goods inventory finished goods inventory right now?right now?

Ask aggregation questionsAsk aggregation questionsHow much does it cost to How much does it cost to produce one unit?produce one unit?What is the average What is the average throughput time for special throughput time for special orders? orders?

Use data from documents Use data from documents or the process itselfor the process itselfComplements existing Complements existing SQL BI solutionsSQL BI solutions

Partners – Key to our SuccessPartners – Key to our Success

Complement End to End SolutionComplement End to End SolutionVertical solutionsVertical solutionsApplication adaptersApplication adaptersComplimentary applicationsComplimentary applicationsCustom integrationCustom integration33rdrd Party Certification Party Certification

ProgramsPrograms

CoursesCourses

Online TrainingOnline Training

Regional Sales Events Regional Sales Events

BizTalk Server 2004BizTalk Server 2004

Michael WoodsMichael WoodsSenior Product ManagerSenior Product ManagerE-Business Servers GroupE-Business Servers Group

Why BizTalk Server 2004?Why BizTalk Server 2004?

The Right Tool For The Right UserThe Right Tool For The Right User

Accelerate Solution DevelopmentAccelerate Solution Development

Greater FlexibilityGreater Flexibility

Extensive Partner EcosystemExtensive Partner Ecosystem

Complete SolutionComplete Solution

Industry Leading Install BaseIndustry Leading Install Base

Next StepsNext Steps

Download Dev Edition Today on Download Dev Edition Today on MSDN UniversalMSDN Universal

Select and Open Licensing Kits on Select and Open Licensing Kits on April 1April 1

Evaluation Edition download to Evaluation Edition download to www.microsoft.com/www.microsoft.com/biztalkbiztalk

© 2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.