Customer Protection â€“ Limiting Liability of Customers in Unauthorised Electronic Banking Transactions

Axis Bank | Internal 1 | Customer Protection Policy Customer Protection – Limiting Liability of Customers in Unauthorized Electronic Banking Transactions Contents Background..........................................................................................................................................................................2 Objective ..............................................................................................................................................................................2 Coverage of the policy ....................................................................................................................................................2 Aspects of Customer protection policy .......................................................................................................................3 Table 1: Defining Customer Liability...............................................................................................................................4 Table 2: Summary of Customer’s Liability.....................................................................................................................5 Resolution Time frame post reporting of fraudulent transaction...........................................................................6 Channels to report fraudulent transactions by customers......................................................................................6 Steps to be undertaken by Bank once customer reports fraud............................................................................7 Burden of Proof....................................................................................................................................................................7 Reporting and Monitoring Requirements.....................................................................................................................7

Customer Protection â€“ Limiting Liability of Customers in Unauthorised Electronic Banking Transactions

Documents

electronic banking

internet banking

law

fraud prevention

prevention of fraud

anti fraud

fraud

internet banking fraud