LICENSING AND SUPPORT Customer Pricing and Licensing Guide: Symantec Backup Exec™ 12.5 for Windows Servers This document is intended to aid customers in obtaining pricing and licensing information on Symantec Backup Exec™ 12.5 for Windows® Servers and is to serve primarily as a reference guide on the licensing and maintenance programs and options available. All pricing and SKUs should be obtained from a Symantec™ certified reseller. Confidence in a connected world.
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Customer Pricing and Licensing Guide: Symantec Backup Exec™ 12.5 for Windows Servers
This document is intended to aid customers in obtaining pricing and licensing information on Symantec Backup Exec™ 12.5 for Windows® Servers and is to serve primarily as a reference guide on the licensing and maintenance programs and options available. All pricing and SKUs should be obtained from a Symantec™ certified reseller.
Open File Option, and Intelligent Disaster Recovery Option)
Application servers (local or remote) Protect business-critical application and database servers
such as Microsoft Exchange, Active Directory, SQL, SharePoint, Oracle, DB2, SAP, Lotus®, or Enterprise Vault
servers through high-performance agents that help ensure data is protected while improving application availability.
File servers (local or remote) Protect Windows business-critical data on file servers with an Agent for
Windows Systems, which includes continuous data protection, advanced open file protection, and an intelligent disaster recovery option.
Please refer to Licensing Agents and Options, on page 6, for a complete list of agents and options that protect business-critical information and improve
overall management and performance.
Virtual servers Protect business-critical data on multiple VMware and
Microsoft virtual servers through virtual agents that provide data protection for unlimited guest machines per host environment and flexible file or image level recovery
from a single backup.
Designed for Windows Protecting business-critical data on servers as well as desktops and laptops, Symantec Backup Exec 12.5 for Windows Servers is
designed to meet the needs of today’s Windows based businesses. Symantec Backup Exec can protect a single server or department, or scale up to meet the needs of large, distributed organizations.
Disk or NAS Back up to disk, storage arrays, or network attached storage (NAS), or NDMP Filers for faster backups and
recoveries. Back up to tape for longer-term data protection.
Desktop and laptops (local or remote) Protect the more than 60 percent of business-critical
information outside the data center and not on corporate servers. Enable continuous data protection and let users restore their own workstation files without contacting IT.
Tape drives or libraries Back up data to tape for long-term protection, disaster
recovery, or archival purposes.
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customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
Licensing agents and options
Backup exec agents and options enhance and extend platform and feature support for Backup exec environments.
Whether the need is to protect critical Microsoft applications or non-Microsoft operating systems, Backup exec 12.5
for Windows servers has an extensive portfolio of high-powered agents and options to scale and grow a Backup exec
environment.
Symantec Backup Exec agents and options
every Backup exec environment requires at least one Backup exec media server, which is the server attached directly to a disk or tape storage environment. each Backup exec 12.5 media server license includes the following:
•Continuous Protection Server (CPS)—allows administrators to continuously capture and back up data changes to allow administrators to restore data to any point in time
•Advanced Open File (AOF)—backs up open files during a backup job• Intelligent Disaster Recovery (IDR)—tape-based system recovery •Five Desktop and Laptop Option (DLO) licenses—offers complete data protection for desktops and workstations (additional units can be
purchased.)
then, based on the environment, additional agents and options can be added to each media server license. see below for a complete summary of agents and options:
Option/Agent Features
NEW! Backup Exec 12.5 Agent for VMware Virtual Infrastructure (AVVI)
Backup exec agent for VMware Virtual infrastructure (aVVi) delivers comprehensive data protection to an unlimited number of VMware virtual guest systems
aVVi provides comprehensive backup and recovery for virtual systems and legacy physical servers through a single console with support for both disk and tape storage environments
integration with VMware consolidate Backup (VcB) maximizes backup and recovery performance
granular data recovery for VMware infrastructures saves time and lowers cost
Benefits
aVVi supports and integrates with all key VMware technologies, including VcB, Virtualcenter, VMotion, VMware Converter,ESX/ESXi,andVMwareTools,eliminatingsetupcomplexity.
included granular recovery technology (grt) provides the ability to restore individual files and folders inside of a guest virtual machine without restoring the entire guest virtual machine. (grt is available for Windows guest machines only; grt for Linux os guest machines is not currently available due to a VMware limitation.)
aVVi permits backups to be done without physically installing a Backup exec remote agent inside of guest virtual machinesorontheESXhostserver,foragentlessbackup.
simply activating the agent for VMware Virtual infrastructure license key on the Backup exec media server makes all integrated backup and recovery capabilities available.
Licensed
PerESXhostintheenvironment
What’s included
unlimited* deployment of agent for Windows systems (aWs) and unlimited* deployment of remote agent for Linux andUNIXServers(RALUS)forrestoringgranularfilestoguestoperatingmachines
granular recovery of application data such as exchange emails, sharepoint objects, and active directory objects requires the installation of the applicable application agent at time of backup. the application server will need to be backed up individually using traditional methods as well. For example, if there are three exchange server VMs and two sQL VMs, three exchange agents and two sQL agents will need to be purchased.
to learn more about Symantec Backup Exec Agent for VMware Virtual Infrastructure, please reference the following:
NEW! Backup Exec 12.5 Agent for Microsoft Virtual Servers (AMVS)
single, comprehensive backup application for virtual systems and legacy physical systems
complete Windows data protection for new Windows server 2008 Hyper-V systems and virtual systems running Windows server 2000, Windows server 2003, and Microsoft Virtual server 2005 sp1 environments
one agent delivering affordable data protection to an unlimited number of Microsoft virtual systems per host
comprehensive backup application for virtual systems and legacy physical systems through a single console supporting disk and tape storage environments
Benefits
performs backups of all online and offline guest virtual machines on a Hyper-V host system using Microsoft Volume shadow snapshot (Vss) technology, without installing an agent inside of guest virtual machines
included granular recovery technology (grt) provides the ability to restore individual files and folders inside of guest virtual machine without restoring the entire guest virtual machine. (grt is available for Windows guest machines only; grt for Linux os guest machines is not currently available due to a Hyper-V limitation.)
eliminates need for separate slow individual file-level backups of data inside of guest virtual machines. Backup exec grt requires only one backup job, saving space on vital disk and/or tape media and ensuring that each backup completes quickly.
Flexible backup and recovery capabilities allow for backup to disk for fast recovery or backup to tape for long-term storage.
Licensed
per Hyper-V or MsVs host
What’s included
unlimited* deployment of agent for Windows systems (aWs) and unlimited* deployment of remote agent for Linux andUNIXServers(RALUS)forrestoringgranularfilestoguestoperatingsystems
*these unlimited agents are restricted to use for that particular Hyper-V or MsVs host’s guest machine only.
Note
granular recovery of application data such as exchange emails, sharepoint objects, and active directory objects requires installation of the applicable application agent at time of backup. the application server will need to be backed up individually using traditional methods as well.
For example, if there are three exchange server guest machines and two sQL guest machines, three exchange agents and two sQL agents will need to be purchased.
to learn more about Symantec Backup Exec Agent for Microsoft Virtual Servers, please reference the following:
NEW! Backup Exec 12.5 Remote Media Agent for Linux Server (RMAL)
new storage flexibility for Linux servers running in a Backup exec for Windows server environment with direct attached storage
it administrators can attach a storage device directly to a remote Linux server or deploy in a san environment for added flexibility and reduced bandwidth requirements for backup jobs on remote Linux servers.
allows other remote servers to back up data to a remote Media agent for Linux server instead of back through the primary Windows media server.
each remote Media agent for Linux servers includes a remote agent for Linux servers. and all media server job configurations can be centrally managed through the primary Windows media server console.
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
tape and disk devices used for backup can now be attached directly to Linux servers
improved backup performance for oracle® database that are hosted on Linux servers
Licensed
per Linux server deployed with direct attached storage intended as a backup target
What’s included
RemoteAgentforLinuxandUNIXServers(RALUS),tapelibrarysimulator(unlimitedsingletapedrivevirtuallibrary),ability to back up to direct attached disk or tape devices
Note
a Windows Backup exec media server is required for job configuration and management.
Option/Agent Features
Symantec Backup Exec Agent for Enterprise Vault
easy-to-manage data protection for enterprise Vault archives
recover individual partition files and indexes in seconds
integrated backup, recovery. and archive solution for the enterprise Vault application
Benefits
Quick and simple backup and recovery of the enterprise Vault application without having to script operations manually
presents a logical view of the enterprise Vault infrastructure within the backup and restore views in Backup exec
Licensed
per server participating in the enterprise Vault infrastructure
What’s included
agent for Windows systems (aWs)—a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
this agent cannot be used to perform any type of email recovery. the agent for enterprise Vault’s purpose is to protect the enterprise Vault server environment (server configuration, vault, and database).
to learn more about Symantec Backup Exec Agent for Enterprise Vault, please reference the following:
Symantec Backup Exec Agent for Windows Systems (AWS)
optimizes data transfers for 32- and 64-bit remote Windows servers for faster backups by protecting open files on local or remote servers while in use
automates server disaster recovery for local and remote tape-based environments to get the business quickly back on track with intelligent disaster recovery (idr)
provides continuous disk-based protection, with point-in-time snapshots, while eliminating file server backup windows
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Benefits
ability to protect files that are open and in use at the time of backup
ability to create intelligent disaster recovery media for tape-based disaster recovery
continuous protection when paired with a continuous protection server (cps)
Licensed
per any non-agent-protected resource (all application agents come with aWs built in)
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
remote agent for Windows servers (raWs), intelligent disaster recovery (idr), advanced open File (aoF), continuous protection agent (cpa)
Note
idr and aoF were included in aWs beginning with the release of Backup exec 12.
Option/Agent Features
Symantec Backup Exec Agent for Microsoft Exchange Server
restoration of individual emails, folders, or mailboxes in seconds
reduce backups and speed up recovery times with a “one-pass” backup that allows for granular recovery
off-host options for high-performance, lower-impact backup and recovery of exchange
support for continuous data protection (cdp) to meet strict recovery point objectives
Benefits
eliminates the need to run individual exchange mailbox backups
eliminates the need to recover an entire exchange server in order to get a single email back
Licensed
per exchange server
What’s included
agent for Windows systems (aWs) (For the exchange server only)
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
in a 2-node active/passive cluster server configuration, only the active node needs to be licensed.
to learn more about Symantec Backup Exec Agent for Exchange, please reference the following:
single-pass backups for complete active directory or object-level recovery from single backup in minutes.
supports Microsoft server 2008 active directory domain services objects
Benefits
restores individual active directory objects, user preferences, etc., without rebooting active directory domain controllers
point-and-click restores
Licensed
per active directory domain controller
What’s included
agent for Windows systems (aWs) (For the domain controller only)
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
in a 2-node active/passive cluster server configuration, only the active node needs to be licensed.
to learn more about Symantec Backup Exec Agent for Active Directory, please reference the following:
single-pass backup allows for individual database or file group recovery
supports Microsoft sQL server 2008 database compression and filestream technology
point-in-time recovery
Benefits
eliminate the daily backup for sQL servers with continuous data protection
Quickly restore data from local backup destination
recover up-to-the-minute data changes
Licensed
per Microsoft sQL server
What’s included
agent for Windows systems (aWs) (for the sQL server only)
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
in a 2-node active/passive cluster server configuration, only the active node needs to be licensed.
to learn more about Symantec Backup Exec Agent for SQL, please reference the following:
granular recovery of individual sharepoint objects, site, and documents in seconds from a single-pass backup
Fast, efficient data protection
Flexible support for sharepoint server and sharepoint services
Licensed
per sharepoint server
What’s included
agent for Windows systems (aWs)
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
a customer in a distributed sharepoint environment with the sharepoint database residing on a separate sQL server will need an additional aWs only for that sQL server. also, in a 2-node active/passive cluster server configuration, only the active node needs to be licensed.
to learn more about Symantec Backup Exec Agent for SharePoint, please reference the following:
Symantec Backup Exec Agent for Oracle on Windows or Linux Servers
integrates with oracle rMan technology for backup and recovery operations
simple point-and-click choices in the backup job automatically generate rMan scripts
Multistream support for increased performance
supports both Windows and Linux platforms
Benefits
alleviates the burden of generating manual rMan scripts
allows non-dBa backup personnel to easily perform oracle backup and recovery operations
Licensed
per oracle server
What’s included
OnelicenseofAgentforWindowsSystems(AWS)ORRemoteAgentforLinuxandUNIXServers(RALUS),subjecttoinstalled oracle host os
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
there is a documented procedure that the customer must follow in order to prepare oracle to be protected. this is covered in detail in the system administrator’s guide.
to learn more about Symantec Backup Exec Agent for Oracle, please reference the following:
Symantec Backup Exec Agent for Oracle RAC on Windows or Linux Servers
reduces the complexity associated with backup and recovery of an oracle rac environment by offering a single “node” view of the clustered rac environment
integrates with oracle rMan technology for backup and recovery operations
Multistream support for increased performance
supports both Windows and Linux platforms
Benefits
alleviates the burden of generating manual rMan scripts
allows non-dBa backup personnel to easily perform oracle backup and recovery operations of a rac environment
regardless of where the oracle database resides in the rac cluster, backup administrators need only place a “check” in the rac node in Backup exec to configure backup selections
Licensed
per active oracle rac node
What’s included
OnelicenseofAgentforWindowsSystems(AWS)ORRemoteAgentforLinuxandUNIXServers(RALUS),subjecttoinstalled oracle host os
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
there is a documented procedure that the customer must follow in order to prepare oracle to be protected. this is covered in detail in the system administrator’s guide.
to learn more about Symantec Backup Exec Agent for Oracle RAC, please reference the following:
raLus improves backup times through the use of agent accelerator technology
Licensed
PerLinuxorUNIXserver
What’s included
RemoteAgentforLinuxorUNIXServers(RALUS)
Note
Backup exec 12.5 for Windows servers software compatibility list for supported platform os and version can be viewed at: www.backupexec.com/compatibility
Option/Agent Features
Symantec Backup Exec Remote Agent for Netware Servers
scalable heterogeneous data protection for novell netWare environments
supports novell-provided target service agents (tsas)—protects groupWise, nds, nss volumes, and extended nss filesystem attributes, iFolder
Benefits
High-powered remote agent for fast, efficient backup and recovery of netWare servers
provides protection for valuable email, file, and directory services on novell systems
Licensed
per netWare server
What’s included
remote agent for netWare servers (ranW)
Note
netWare open File protection (oFo) and netware intelligent disaster recovery (idr) are not included and must be purchased separately.
Option/Agent Features
Symantec Backup Exec Agent for SAP R/3 Applications
Backup and recovery of individual files, entire databases, or individual tablespaces in online or offline modes
SupportsSAPrunningonMAXDBandOracledatabases
integration with rMan technology
Benefits
simplified sap backup with Backup exec
ability to submit sap jobs via sap interfaces
Licensed
per sap server
What’s included
agent for Windows systems (aWs)
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
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Note
in the event that a customer is running sap on a Ms sQL database, that customer should not purchase the sap r/3 for oracle agent, but instead an agent for sQL to back up the sap environment. in addition, a user running sap on a dB2 server should purchase an agent for dB2.
simplifies the management and restore of critical data sets
reduces the weekly backup window
provides zero impact backups
Licensed
per Backup exec media server
What’s included
advanced disk-Based Backup option (adBo) license
Note
off-host backups require storage Foundation for Windows with Flashsnap or third-party hardware snapshot utilities. For more information on compatible snapshot utilities and a complete list of supported hardware, please view: www.backupexec.com/compatibility
Option/Agent Features
NEW! Backup Exec Infrastructure Management (BEIM*) powered by Altiris
*BeiM is currently slated for release in Q109.
environmental inventory
environmental discovery
software package management
upgrade and deployment mechanisms
Benefits
inventory an entire Backup exec environment, including current and older versions of Backup exec, through an easy-to-view graphical representation of the Backup exec environment.
easily discover, locate, and manage new or unprotected server resources in a Backup exec environment followed with recommendations of the agents/options not currently licensed that may be applicable to a newly discovered and unprotected resource.
Quickly define and deploy the current patch levels to Backup exec and Backup exec system recovery servers, applications, and databases across an environment.
easily configure and manage the upgrade process from Backup exec v9.1 up to v12.5, plus deploy and configure Backup exec installation packages with the ability to set pre-made jobs.
Licensed
one license per Backup exec environment (local or distributed)
What’s included
Backup exec infrastructure Manager (BeiM) license
Note
Backup exec server, agent, and option licenses and version upgrade licenses are sold separately from BeiM. BeiM includes no Backup exec licenses.
to learn more about Symantec Backup Exec Infrastructure Manager 12.5, please reference the following:
Symantec Backup Exec Central Admin Server Option (CASO)
scale and centrally manage multiple media servers through one console
Load-balance jobs; supports bandwidth throttling and more while operations continue uninterrupted
easily view and manage reporting of multiple media server environments
Benefits
simplified management of multiple media servers from a single point of control
improved job resiliency through load balancing media servers
Licensed
one license allows an unlimited number of managed medias servers to be managed by a single central admin media server. License per number of central admin media servers needed—for example, if 2 central admin media servers are needed, then 2 caso licenses need to be purchased.
What’s included
central admin server option (caso) license
Note
if caso is managing more than 20 media servers, caso should be run on a server running a full version of sQL server.
to learn more about Symantec Backup Exec Central Admin Server Option, please reference the following:
• White paper: https://www4.symantec.com/Vrt/offer?a_id=68526
Option/Agent Features
Symantec Backup Exec Desktop and Laptop Option (DLO)
continuous online or off-line protection of user-specific data on desktops and laptops
allows for file versioning
compression and encryption of local end-user data
Benefits
protect mission-critical data on remote desktops and laptops quickly and efficiently
centrally back up and recover desktop and laptop data through a single console
continuously protect data, whether in the office or off the corporate network
end user can easily search and restore lost or deleted files with Backup exec retrieve (end-user Web restore console)
Licensed
Licensed on a per-desktop/-laptop basis and sold in packs of 10
What’s included
desktop and Laptop option (dLo) license to support 10 desktop/laptop machines
Note
Five free licenses included with each core Backup exec license. the dLo server and administration console are also included with every core Backup exec license.
per physical or virtual tape device in a library. the first library-based drive is included free; each subsequent library-based tape drive after the first requires an additional Leo per drive. in a san with more than one shared library, the first drive of one library is free. a Leo is required for each subsequent drive.
What’s included
Library expansion option (Leo): one unit drive license to extend additional tape drive (after the first free drive) support in a tape library or autoloader
Note
a virtual tape library (VtL) will need to be licensed in the same manner as a physical tape library
non-library stand-alone tape devices will never require a Leo.
Option/Agent Features
Symantec Backup Exec SAN Shared Storage Option (SSO)
scalable storage area network (san) support for greater backup performance
easily load-balance san job activities through any attached Backup exec media server using sso
provides fast, efficient backup options for growing businesses
Benefits
allows customers to take full advantage of the san/iscsi hardware that they have purchased
dynamically share a tape drive within a library with various Backup exec servers on a san
prevents multiple media servers from trying to access and use a shared tape device at the same time
Licensed
per Backup exec media server that needs to access and share the san-based tape library/autoloader device
What’s included
shared storage option license
Note
Many administrators believe that because their data and library reside on a san, the backup traffic will travel across the san; however, this is not the case by default. in order to utilize the san for backup traffic, the server to be protected will need to be upgraded to a Backup exec media server with sso and will need to perform its own local backups.
to learn more about Symantec Backup Exec Shared Storage Option, please reference the following:
now supports Lotus domino 8, including 64-bit support
efficient, easy-to-manage data protection of the Lotus domino database and transaction logs
Benefits
customers now have the flexibility to protect 64-bit versions of Lotus domino with Backup exec
Flexible restore features
Licensed
per Lotus domino server
What’s included
agent for Windows servers (aWs)
agent for Windows systems (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
64-bit support is provided onLY on domino 8.0.1 and 8.0.2. also, we do not currently support Lotus domino running on dB2.
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
Symantec Backup Exec Agent for DB2 on Windows Servers
complete database protection for iBM dB2 environments
New!SupportforDB2versions9.1and9.5
Benefits
simplified job creation of dB2 resources
easy backup and recovery of critical dB2 data
Licensed
per dB2 server
What’s included
agent for Windows servers (aWs)
agent for Windows servers (aWs) is a bundle of continuous protection agent (cpa) + advanced open File (aoF) protection + intelligent disaster recovery (idr) + remote agent for Windows servers (raWs)
Note
64-bit support for domino 9.x is limited to Windows 2003 and Windows 2008 only.
Option/Agent Features
Symantec Backup Exec Remote Agent for Macintosh Systems
NowsupportsMacOSX10.5.xenvironments
scalable data protection for remote Mac servers and workstations
Benefits
allows Backup exec customers to protect Mac systems
supports the backup and restore of ndMp netapp (data ontap 7.0 or later), eMc celerra (with dart 5.5 or later), and iBM n-series storage configurations with tape devices attached
protection for ndMp devices residing in remote locations including in storage area network (san) configurations
automated ndMp filer data duplication to tape
overall support for ndMp devices that greatly expands the number of disk targets that can be selected for disk-based data protection
Benefits
added flexibility
reduced backup management
greatly expanded ndMp device support over the previous versions of Backup exec
Licensed
per protected ndMp based nas device
What’s included
ndMp agent
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
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Note
clustered nas devices require only a ndMp license for the “active” node in the cluster because both nas devices have the same data to protect on them.
to check hardware compatibility for supported devices, please visit: www.backupexec.com/compatibility
to learn more about Symantec Backup Exec NDMP Option, please reference the following:
Express Buying Program •Thisisatransaction-basedpricingmodelandissuitableforsmalltomediumcompaniesthatwantright-to-deploy license rather than buying multiple boxes.
Government Buying Program this is the express Buying program for government entities.
Academic Buying Program this is the express Buying program for educational institutions and charities.
Rewards Buying Program •Thisisarelationship-basedpricingmodelthatissuitableformediumtolargecompanies•Thereisaminimumpurchaserequirementof6000points.PointvaluesarecalculatedbasedonMSRPof
each license ($5 = 1 point).•Thisprogramhasfivedifferentpricingbands(AtoE);thebandisdeterminedbytheaccumulatedpoint
value of each Backup exec sKu purchased in the last 2 years. •Co-termingofmaintenanceisavailableunderthisbuyingprogram.
Enterprise buying options these are based on 2- and 3-year contractual terms and conditions and are targeted towards large enterprises.
Entitlement/Migration path
Upgrades—previous versions and competitive
Buying Program Description
Backup Exec maintenance customers
customers with any edition of Backup exec who have a current maintenance/support contract can update all existing core product, agents and options covered by their maintenance contract, free of charge, to Backup exec 12.5 for Windows servers.
Backup Exec 12 and all prior version non-maintenance customers
Backup exec 12 or prior version customers without current maintenance contracts are required to purchase upgrade sKus (35% off Msrp) for all their existing core products, agents, and options to access Backup exec 12.5 for Windows servers.
Competitive upgrades competitive product customers can also use upgrade to Backup exec 12.5 for Windows servers by purchasing the Backup exec upgrade sKus provided at a 35% discount off of Msrp.
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customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
License upgrades
With the release of Backup exec 12.5, existing customers will be able to upgrade previously installed Backup exec 11d
and 12 versions and will be capable of reading and restoring data from any previous Backup exec for Windows servers or
Backup exec for netWare except where end-of-life (eoL) decisions have been made.
Current Backup Exec Product Backup Exec 12.5 Upgrade
Backup Exec media server license on maintenance
Backup Exec 12 with current maintenance •UpgradetoBackupExec12.5atnocharge;BackupExec12andlower license keys will not work in 12.5.
•BackupExec12.5corelicenseisbackwardcompatiblewithBackupexec 12 and 11d agents.
•Tomigrateto12.5,usersrunning10dandbelowwillhavetoeitheruninstall and then reinstall Backup exec, or upgrade to 11d and then upgrade again to 12.5.
Backup Exec 11d with current maintenance
Backup Exec 10.x with current maintenance
Backup Exec 9.x with current maintenance
Backup Exec agents and options license on maintenance
Backup Exec 9.x, 10.x, 11d, 12 options with maintenance •UpgradetoBackupExec12.5atnochargethroughSymantecFileconnect Backup exec 12 and lower license keys will not work in 12.5
•BackupExec12.5corelicenseisbackwardcompatiblewithBackupexec 12 and 11d agents
•Tomigrateto12.5,usersrunning10dandbelowwillhavetoeitheruninstall and then reinstall Backup exec, or upgrade to 11d and then upgrade again to 12.5.
Backup Exec 9.x, 10.x, 11d, 12 agents with maintenance
Backup Exec SBS license on maintenance
Backup Exec for Windows Small Business Server with maintenance
upgrade to Backup exec 12.5 for Windows small Business server at no charge.
Customers not on maintenance
Any version of Backup Exec (Server, agents, and options) without maintenance
purchase Backup exec 12.5 upgrades and save up to 35% off Msrp.
Software upgrades
Backup Exec 11d and 12 Backup Exec 12.5
May upgrade directly to 12.5
Backup Exec 10d and older Backup Exec 12.5
Must install previous version and reinstallOr leverage BEIM for automatic upgrades from 9.1 to 12.5
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
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End-of-life (EOL) updates
With the release of Backup exec 12.5 for Windows servers, the Backup exec system recovery option will no longer be
available. all existing Backup exec system recovery option customers on maintenance will be mapped to a full version of
Backup exec system recovery server edition.
in addition, as of november 03, 2008, the Backup exec for netWare product portfolio will no longer be available. For
customers looking to migrate to Backup exec for Windows from a netWare environment, please view Backup Exec for
NetWare End of Life (EOL) Statement of Direction (http://seer.entsupport.symantec.com/docs/312180.htm)
or, see mapping note below.
For additional questions about the upgrade path. please contact Customer Care (www.symantec.com/business/support/
assistance_information.jsp).
EOL mappings
Below is a summary of the product(s) to which eoL products map for continued product support and data protection.
Backup Exec System Recovery Option Maps to
Backup Exec System Recovery Option (discontinued october 6, 2008)
Backup Exec System Recovery 8.5 Server Edition
note: if the customer is not under current maintenance, there is a promotion in place that allows an existing Besro customer to purchase Besr 8.5 server edition at a discounted price.
Backup Exec for NetWare Servers Maps to
Backup Exec 9.2 for NetWare Servers (discontinued november 3, 2008)
one license each Backup Exec 12.5 for Windows Servers and Backup Exec 12.5 Remote Media Agent for Linux
Backup Exec NetWare 9.2, Open File Option with Client Access License
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
Backup Exec deployment scenarios
Backup Exec and Microsoft Windows Server or Microsoft Windows Essential Business Server (EBS)
Below is a summary of how to license Backup exec for a Microsoft Windows server or a Microsoft essential Business
server (eBs) environment.
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
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Backup Exec and Microsoft Windows Small Business Server (Standard or Premium)
Below is a summary of how to license Backup exec in a Windows small Business server (sBs) environment. all Backup
exec 12.5 agents and options (except san shared storage option and central admin server option) are now supported
by Backup exec 12.5 for Windows small Business server (standard and premium). specific Backup exec small Business
server agents and options are no longer available.
Windows Small Business Server System Requirements
Backup Exec 12.5 Agents and Options
Online backup of Exchange Backup exec agent for exchange (one license comes standard with each Backup exec sBs standard and premium server license)
Online backup of SQL Backup exec agent for sQL (one license comes standard with each Backup exec sBs premium server license)
Open file protection Backup exec advanced open File option comes standard with each Backup exec sBs standard and premium server license
Desktop/Laptop protection Backup exec desktop and Laptop option comes standard with each Backup exec sBs standard and premium server license and supports up to 75 workstations
Basic system recovery intelligent disaster recovery option for tape-based system recovery comes standard with each Backup exec sBs standard and premium server license
Backup SQL on remote Windows servers via LAN vs. on SBS Premium Server Edition
Backup exec agent for Windows systems (one license now comes standard with each Backup exec sBs premium server; license includes advanced open File option protection)
Needs more than one drive library Backup exec Library expansion option (one license is required per additional drive in a device. License for first drive is included in core product.)
Additional application and database agents to support remote servers
Backup exec for Windows small Business server now supports all the agents and options list above for Backup exec for Windows server except san shared storage option and central admin server option.
Advanced disk-based system recovery Backup exec system recovery—small Business server edition
Backup exec system recovery—desktop edition
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customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
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Backup Exec and VMware Infrastructure
Backup Exec and Microsoft Hyper-V
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customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
Backup Exec and a Remote Linux media server
Backup Exec and an NDMP NAS device
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
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Backup Exec in a SAN environment
Support and maintenance service offerings
Services
support for Backup exec 12.5 for Windows servers will be handled in the standard manner with no exceptions or
modifications. symantec offers the Backup exec product line with or without technical support. users with a current and
active maintenance support agreement may contact the technical support group via phone or online at:
www.symantec.com/enterprise/support/index.jsp
When contacting the technical support group, an administrator should have the following information available:
customer pricing and Licensing guide: symantec Backup exec™ 12.5 for Windows servers
symantec recommends the following two support offerings:
• Essential Support—provides 24x7x365 access to support. Because problems with backups often happen in the middle
of the night, we recommend essential support as a minimum. essential support also includes free product upgrades
for the life of maintenance.
• Business Critical Services (BCS) Advanced Access—a new support offering developed for larger organizations that
are highly focused on minimizing downtime. it provides the highest level of support expertise and responsiveness with
the following features:
– 24x7 direct access to advanced-level support engineers in english
– priority call queuing
– Bcs initial response, service restoration, and solution delivery goals
– access to Bcs/platinum secure premium Web site for security products
– six designated contacts per product family
Support agreement levels
Support Agreement Levels Features
Symantec Essential Support Services (recommended)
•Free version- and patch-level upgrades for the life of support•30-minuteresponsetargetforSeverity1issues•24x7x365telephoneaccess•Follow-the-sunmodelforaround-the-clockissueresolution•One-stopinteroperabilitysupport•Sixdesignatedcallersperproducttitle•Technicalsupportnewsbulletinsubscriptionservices•Symantecsecurityalertnotifications•Optionforadditionaldesignatedcallers
Symantec Basic Maintenance Services •Free version- and patch-level upgrades for the life of support•60-minuteresponsetargetforSeverity1issues•24x7x365toupdatesandpatches•CallCenteraccessduringbusinesshours•Twodesignatedcallersperproducttitle•Technicalsupportnewsbulletinsubscriptionservices•Symantecsecurityalertnotifications•Optionforadditionaldesignatedcallers
Symantec Business Critical Services (premier Symantec support offering)
•Designedforenterpriseswithminimaltoleranceforserviceinterruption,BCSprovidesa combination of personalized, proactive services that is unparalleled in the industry. With this level of service, symantec is not just the customer’s support team, but rather part of their business. this comprehensive approach offers:
•AsinglepointofcontactfromSymantec’seliteteamofsupportengineerswhointimate-ly understands the customer’s complex it environment, processes, and culture—greater environmental knowledge translates to faster issue resolution and risk mitigation
•Knowledgetransfer:onsitedemonstrationofandintroductiontoBackupExeccapabilitiesforWindows data recovery, including:
– Backup job configuration – caso management / configurations – granular recovery – desktop and laptop protection – remote server recovery – agent deployment and operational management
Backup Exec for Windows Servers Design and Implementation Service
•Pre-installationplanningandassessmentofthecustomer’sstorageenvironment,includingstorageresearch, a storage threats and vulnerabilities audit, and a storage tolerance to downtime analysis
protection and recovery architecture in the customer’s lab environment, including:•Creating,organizing,scheduling.andmonitoringrecoverypoints•LightsOut™Restorecapabilitytorestoreaserverfromaremotelocation•Recoverypointstorageoptions•Managingtherecoveryenvironmentfrombehindthefirewall•Establishingasecureimagingandarchiveenvironment•Establishabasicmethodologyfordisktodisktotape(D2D2T)archiving•DocumentdisasterrecoverpoliciesandproceduresforbackupandrecoveryandforBackupExec