Presort Services Customer Guide Mailpiece Design
Presort Services
Customer Guide Mailpiece Design
1.0 Automation Compatible Mail2.0 Mailpiece Design
Letters 5Cards 5Flats 6Self-Mailers 8OCRReadArea 9AddressFormat/AddressBlock 10OCRReadability 10IMbExample 11AddressBlockPlacement 11
3.0 AddressesAddressingAccuracy 12
4.0 Resources/USPS Publications
TableOfContents
1.0AutomationCompatibleMailIntroductionNoteverybodythinksofitthisway,butcontrarytoouropinionsaboutmailcreationthePostalSystemisanautomatedprocess.Inordertoqualifyfordiscountsonpostageamailpiecemustbeautomationcompatible.ThismeansthemailpiecemustmeettheUnitedStatesPostalService(USPS)guidelinesforphysicalcharacteristicsandaddressqualityelements.
Thisguideprovidesthebasicknowledgeneededbythoseresponsibleforcreatingmailorinfluencingthemailingprocess.Mailcomesinandoutfromvirtuallyeverydepartmentinanorganizationanditischallengingtokeepeveryoneupdatedonthelatestprocessingtechniquesandrequirements.Mailtypicallycomprisesupto80%ofacompany’scontactwithcustomersandprospects,thusitisvitalthattheprocessworksrightthefirsttimeandeverytime.
What’s in it for you? Inadditiontoproductivitygainsandcostreductions,asignificantbenefitderivedfromstandardizingyourmailingprocessisimprovedservicetoyourbillpayingcustomers.Highqualitydocuments,streamlinedforautomation,canbedelivered1-3daysfasteratamuchlowercost.Thistranslatesintofastercustomerservice,promptpayments,andimprovedcashflow;allofwhichprovidecompetitiveadvantages,higherprofits,andfewerlostbusinessopportunities.
More Help!AdditionalinformationisavailableatyourUSPSPostalBusinessCenterorvisittheUSPSWebSiteat:http://www.usps.gov/.
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1.0AutomationCompatibleMailWhat happens to the mail?TheUnitedStatesPostalServiceutilizeshighspeedMultilineOpticalCharacterReader(MLOCR)machinestoprocessmail,andtheentiresuccessofthesystemdependsongettinganIntelligentMailbarcodeontoeachletter.TheIntelligentMailbarcodeisagraphical,machine-readablerepresentationoftheaddress,aswellasothertrackinginformation.
Whenaletterhasbeenbarcoded,itcantravelallthewaytotheaddressee’smailboxbeforebeingtouchedbyanotherhumanhand,avoidingalotofmanuallaborandpotentialforhumanerror.
LettersthatarenotbarcodedbythesendergetabarcodefromanMLOCRiftheaddressisclearlyprintedandplacedina“readable”positionontheenvelope.
Non-barcodedlettersmustbeprocessedmanually,slowingthedeliverytimeandincreasingcosts.
MLOCR and the mailpieceLettersprocessedontheautomationequipmentusedbyboththeUSPSandPitneyBowesPresortServicesspeedpasttheMLOCR’scameraatupto36,000piecesperhouror9letterspersecond.Duringthe1/9ofasecond,theMLOCRdoesthefollowing:
» Takesapictureoftheaddress
» SendsthepictureoftheaddresstotheMLOCR’scomputer
» Convertstheimageofthecharactersseenontheletterintodata
» Searchesthecomputerdirectorytovalidatethecity,stateandZIPCodefromalistof120,000,000addresses
» Preparesthe31-digitIntelligentMailbarcodewiththecorrecttrackinganddeliverypointinformation.
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1.0AutomationCompatibleMailPrecautions when creating an “automated” mailpieceBecausethereissolittletimetoaccomplishseveralcriticaltaskseachmailpieceandeachaddressmustbedesignedaswellasitcanbe.
» Thelowestlinesoftheaddressmustcontainonlythenecessaryinformation-uppercasecharactersandnumbers
» TheaddressmustbeintheMLOCRReadArea(describedlaterinthisguide)
» Theprint(thelinesthatmakeupthecharactersandnumbers)mustbeuniforminsizeandthicknessanddarkenoughtoshowupclearlyagainstthebackgroundcolorofthepaper
» Thespacingbetweencharactersandwordsandlinesoftheaddressmustbeuniform
» Recommended10or12pointfont-size.Avoidscript,boldandnarrowfonts.Somefontsthatreadverywell:Arial,Courier,HelveticaandTahoma
» Thecharactersmustnotoverlaportoucheachother.Theremustbeaclear“vertical”spacebetweencharacters,10mils.wide
» TheremustbenoextraneousprintormarkingstoeithersideoforbelowtheaddresswithintheMLOCRReadArea.The“camera”simplytakesapicture.Itcannotdiscriminatebetweenastraymarkora“logo”andanecessarystreetnumberorcityname
Physical characteristics of an “automation” compatible mailpieceMLOCRcompatiblelettersincludepieceswhicharerectangularinshape,atleast31/2”andnotmorethan61/8”high,atleast5”longbutnotlongerthat111/2”,weigh2ouncesorless(some3ouncemailcanbeaccepted-contactyourPresortServicesrepresentativeortheUSPSBusinessCenter)andhavenoprintinginthe“BarcodeClearZone”wheretheMLOCRmustspraytheIntelligentMailbarcode.Moststandardbusinessenvelopes,letters,invoicesandstatementsmeetthesestandards.
Lettersthatarenotrectangulartendto“tumble”duringhighspeedprocessingandbecomecaughtintheequipment.Thickpiecesandheavierlettersareattimesdamagedastheytravelthroughthemachinesontheirwaytoadestinationpocket.
Unsealedlettersandselfmailersthatarenotsecurelysealedwithadhesivetabscanbetornanddefacedduringhigh-speedprocessing.Thesetypesofmailarenoteligibleforautomationdiscounts.
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1.0AutomationCompatibleMailWhere should the address be placed on the envelope?TheMLOCRwill“look”fortheaddressinthelower2/3ofthemailpiece.Thebottomaddresslineshouldbeatleast5/8ofaninchfromthebottomoftheenvelope.Theleftandrightedgeoftheenvelopeshouldhave1/2inchofspacefrombothedges.ThisframestheareacalledtheMLOCRREADAREAwhichmustcontainonlytheaddressoftherecipienttoensureproperreadingoftheaddress.
Are there any common problems with addresses to be aware of?YES!Inthisguide,wehaveaddressedsomeofthemostcommonproblemswithmailcreation.Theseissuesareeasilysolvedbyeducatingindividualsonthesolutionstocorrecttheseproblems,andperhapsmoreimportantlybyeducatingthemonhowtoavoidthemfromhappening.
TheMLOCRreads“BACKWARDS.”YouandIwriteanaddressfromtheupperleftcornertotheright,fromthetoplinetothebottomline.TheMLOCRreadsbackwards,frombottom-to-topandright-to-left.Fromthisyoucanseethatcorrectpositioning,fontselection,andprintqualityareessentialtothemailingprocess.
Resources available when developing a mailpiece?Ifyouhaveanyquestionsaboutmailpiecedesign,pleasecontactyourPitneyBowesPresortServicesCustomerServiceManagerortheUSPSBusinessCenter.Utilizingbothsourcesofinformationwillallowyoutodevelopandtesttheautomationcompatibilityofyourmailpiece.
IncludedinthisguideisareferencetotheUSPSpublicationentitled“DesigningLetterMail”Publication25.ThispublicationcoverstheUSPSrequirementsforAutomationCompatibleMail.
CARL CUSTOMERABC CORPORATION10110 I ST SUITE 500OMAHA NE 68127-1189
SStellar, Inc.
8030 South 216th St.Kent, WA 98032-1966
UN
ITED
S
TATES POSTAGE
PITNEY BOWES
$00.000
MAIL FROM ZIPCODE 68127DEC 07 2010
02 1A1234567890
PRES
ORT
EDFI
RST
CLA
SS
4
2.0MailpieceDesign
Automationcompatiblemailshouldnotbepreparedusingglossystockfortheenvelopesorglossycardstockforpostcards.Ifyouhaveanyquestionsaboutmailpiecedesign,pleasecontactyourPitneyBowesPresortServicesCustomerServiceManager.Thiswillhelptoensurethatyourmailpiecesareautomationcompatiblefordiscounts,andavoidanyunnecessaryUSPSsurcharges.
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LettersAutomationratediscountsforletter-sizemailrequireaqualifyingdeliverypointbarcode.Inaddition,themailpieceitselfmustmeetthephysicalrequirementsforautomatedlettersortation.Thisappliesequallytoallletter-sizemailpieces,regardlessofclass.
Letter-sizemailwhichismorethan41/4incheshighormorethan6incheslong(cardsizemaximums)mustbeatleast0.007inchthick.
CardsQualifyingpostcardsmustmeetallthebasicsizeandconstructionrequirementsforcardratesasoutlinedonpagethree.Piecesformedfromasinglepieceofcardstockthatexceedsthepostcard-sizemaximumdimensionsof41/4inchesby6inchesmayqualifyforletter-sizeautomationrates.
Piecesexceedingeithertheheightorlengthmaximumsforpostcardsmustbeatleast0.007inchthicktocontinuetoqualifyforletter-size(notcard)automationrates.
GivingusyourpostcardswithaCASSCertifiedaddressblockbarcodealreadyprintedonthemisawaytopreventissuesthatcanarisewiththeprocessingofpostcards.
2.0MailpieceDesign
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FlatsUSPSautomationdiscountsapplytoflat-sizemailpiecesthatarebarcodedbythemailer.PresortServicesprocessesFirst-Classflatsforautomationdiscounts.Automationratediscountsforflat-sizemailallowforeitheraZIP+4Codeoradeliverypointbarcode.Inaddition,themailpieceitselfmustmeetthephysicalrequirementsforautomatedflatsortation.Thisappliesequallytoallflat-sizemailpieces,regardlessofclass.
» Deliveryaddressmustbemoreprominentthanthereturnaddress
» Recommended10or12pointfont-size.Avoidscript,boldandnarrowfonts
» Somefontsthatreadverywell:Arial,Courier,HelveticaandTahoma
» Addressleftjustified,notcentered
» Deliveryaddresstorightandbelowreturnaddress
» Atleast1/8”clearzonearoundentiredeliveryaddress
UN
ITED
S
TATES POSTAGE
PITNEY BOWES
$00.000MAIL FROM ZIPCODE 68127
DEC 07 200802 1A1234567890
PRES
ORT
EDFI
RST
CLA
SS
CARL CUSTOMER10110 I STREETOMAHA, NE 68127
Solar Cell, Inc. 8030 South 216th St.Omaha, NE 68127-1189
Imagineyourflatisdividedinto9equalparts.Placethedeliveryaddressinadifferentsectionthanthereturnaddress.
UN
ITED
S
TATES POSTAGE
PITNEY BOWES
$00.000MAIL FROM ZIPCODE 68127
DEC 07 201002 1A1234567890
PRES
ORT
EDFI
RST
CLA
SS
CARL CUSTOMER10110 I STREETOMAHA, NE 68127
UN
ITED
S
TATES POSTAGE
PITNEY BOWES
$00.000MAIL FROM ZIPCODE 68127
DEC 07 201002 1A1234567890
PRES
ORT
EDFI
RST
CLA
SS
CARL CUSTOMER10110 I STREETOMAHA, NE 68127
CUSCUSCUSTOTOTOTREETREETREETTT
OMAHA, NE 68127OMAHA, NE 68127OMAHA, NE 68127
Solar Cell, Inc. 8030 South 216th St.Omaha, NE 68127-1189
Solar Cell, Inc. 8030 South 216th St.Omaha, NE 68127-1189
2.0MailpieceDesign
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FlatsFirst-Classflatsmustmeetthefollowingstandardsinordertoqualifyforflat-sizepostagerates.
» Weighnomorethan13oz.andberectangularinshape
» Uniformthickness–nomorethan¼inchvariance
» Flexible(mustmeetUSPSflexibilityrequirements)
» Deflection(mustmeetUSPSdeflectionrequirements)DroopTest
» Clasps,strings,buttonclosuresoranyprotrusionsareprohibited
» Meterstripshouldbeparalleltotheaddress
» Tyvekenvelopesarenotpermitted
» Glossystockenvelopesarenotrecommended
UN
ITE
D S
TATES POSTAGE
PITNEY BOWES
$00.000MAIL FROM ZIPCODE 68127
DEC 07 201002 1A1234567890
PR
ES
OR
TED
FIR
ST
CLA
SS
CARL CUSTOMER10110 I STREETOMAHA NE 68127
Tap test check for 1/8”clearance
Solar Cell, Inc. 8030 South 216th St.Omaha, NE 68127-1189
Thesedimensionsareforautomationcompatibleflats.Ifyouarepreparingnon-automationflatsthespecificationswillbedifferent.ContactyourPBPSCustomerServiceManager.
2.0MailpieceDesign
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Self-MailersEnvelopesandothermailpiecessecurelysealedonallfouredgesprovidethebestassuranceforsuccessfulautomatedprocessing.However,anopenorfoldedmailpiecealsoqualifiesforautomationrateswhenithasbeenproperlydesignedandtabbedorsealed.
Foldedself-mailersandbookletsmustbetabbedtopreventtheopenedgesfromfanningoutandjammingduringhighspeedprocessing.Thestandardsforthesetypesofmailpiecesaregenerallysetbythebasisweightofthepaperstockandthelocationofthefoldedorboundedge.
» Foldonbottomispreferred
» Tabbing,tapeorgluestriprecommendedforanyletter-sizemail;requiredifclaimingautomation
» Thesameaddressingrequirementsforlettersalsoapplytoself-mailers
» ConsultyourPitneyBowesPresortServicesCustomerServiceManagerifyouhavequestionsorseeUSPSCommercialLetters(section201intheDMM)
Type Length Cover Stock Sealing Tab In These LocationsSimpleSpine-Spineorfinalfoldonthebottom(longer)edge.
5’’to9’’long,Over9’’,upto10.5’’long
50-poundor60-pound Three1.5'nonperforatedtabs Twotabsonleadingedge;onetabontrailingedge.Positionlowerleadingtab0.5inchfromthebottomedge.Positionuppertabswithin1inchfromthetopedge.
Folded-Finalfoldonthebottom(longer)edge,withthefoldedspineontheleadingortrailing(shorter)edge.
5”to10.5”long 40-pound Three1.5’’nonperforatedtabs Twotabsonleadingedge;onetabontrailingedge.Positionlowerleadingtab0.5inchfromthebottomedge.Positionuppertabswithin1inchfromthetopedge.
Oblong-Spineontheleading(shorter)edge.
5’’to9’’longOver9’’,upto10.5’’long
60-pound70-pound Three1.5’’nonperforatedtabs Twotabsontopedge;onetabontrailingedge.Positiontoptabs1inchfromleftandrightedge.Positiontrailingtabinthemiddle.
SimpleSpine-WalletStyle-Saddle-stitchedspine(twoormorestaples)onthebottom(longer)edge.4”heightonly.MaximumWeight2.5ounces.
5.2’’to8’’long 60-poundforcoverandpages70-poundcoverwith50-poundpages
Two1.5”or2”nonperforatedtabs
Onetabonleadingedgeandonetabontrailingedge.Bookletsupto2ounces:1.5”tabs,1-1/4”frombottomedge.Over2ouncesupto2.5ounces,2”tabs,3/4”frombottomedge,±1/8”verticaltolerancefortabplacementforbothtabsizes.
Self-Mailer Specifications
SIMPLE SPINE WALLET STYLE OBLONG
SECOND FOLD
SPINE
FOLDED
2.0MailpieceDesign
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OCR Read Area Allow1/8”clearanceleftandrightand1/25”aboveandbelowbetweenthebarcodeandanyotherprinting.Entireaddressblockmustbewithin4”oftopandatleast1/2”fromrightorleftside.Entireaddressblock(andbarcode)mustbeatleast5/8”frombottom.Forwindowenvelopes,theaddressmusthave1/8”clearancearoundtheaddressblockandnotshiftoutofthewindowarea.
PITNEY BOWESUN
ITED
S
TATES POSTAGE
$00.00MAIL FROM ZIPCODE 68127
DEC 07 201002 1A1234567890
0
PRES
ORT
EDFI
RST
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MINIMUM LENGTH 5" MAXIMUM LENGTH FOR POSTCARD RATE 6"
MAXIMUM LENGTH FOR ENVELOPE 11 1/2" ALIGN WITH RIGHT BOTTOM CORNER OF MAILPIECE TO CHECK BARCODE AND ADDRESS BLOCK LOCATIONS
OCR READ AREA
ENTIRE DELIVERY ADDRESS WITHIN THE OCR READ AREA
MAXIMUM SKEW + OR - 5 DEGREES
ON BARCODES
MIN
IMU
M H
EIG
HT
3 1/
2"
MA
XIM
UM
HE
IGH
T FO
R P
OS
TCA
RD
RAT
E 4
1/4
" M
AX
IMU
M H
EIG
HT
FOR
EN
VE
LOP
E 6
1/8
"
BARCODE CLEAR ZONE THIS AREA SHOULD BE CLEAR AND MUST BE FREE OF EXTRANEOUS PRINTING WHEN BARCODING IN THE LOWER RIGHT CORNER
NO PRINTING EXCEPT BARCODE IN THIS AREA
BARCODE FULLY WITHIN SHADE AREA BARCODE BASELINE
PLACE THE ENTIRE RETURN ADDRESS IN THE TOP 1/3 OF THE MAILPIECE
ADDRESS BLOCK BARCODE CLEARANCE
1/2” MIN.
1/2” MIN.
5/8”
4 3/4”
CARL CUSTOMER10110 I STOMAHA NE 68127-1189
AASZS31 68127
ABC COMPANY Serv i ces L i ke No Othe r
12345 Street Ave. Anywhere, NE 68127-1189
FOR EDUCATIONAL PURPOSES ONLY
2.0MailpieceDesign
ADDRESS BLOCK1. NON-ADDRESS DATA > XX 6548987498-XC2. INFORMATION/ATTENTION > CARL CUSTOMER3. RECIPIENT > ABC COMPANY4. DELIVERY ADDRESS > 10110 I STREET5. CITY, STATE, ZIP CODE > OMAHA NE 68127-1189
DUAL ADDRESSING1. NON-ADDRESS DATA > XX 6548987498-XC2. INFORMATION/ATTENTION > CARL CUSTOMER3. RECIPIENT > ABC COMPANY4. DELIVERY ADDRESS > 10110 I ST5. DELIVERY ADDRESS > PO BOX 500 (mail will be delivered here)
6. CITY, STATE, ZIP CODE > OMAHA, NE 68127-1189
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Address Format/Address BlockAllmailmustbearadeliveryaddress.Exceptforsimplifiedaddresses,acompletedeliveryaddresscontainsnon-addressinformation,attentionline,recipientline,deliveryaddresslineandcity,stateandZIP(ZIP+4)Codefromtoptobottom.
ThePostalServiceandthemailingindustryhavejointlydevelopedstandardizedformatsforaddresses.TheseformatsenhancetheprocessinganddeliveryofmailandreduceUndeliverable-As-Addressed(UAA)mail.Thisprovidesformutualcostsavingsthroughimprovedefficiency.
OCR Readability Windowenvelopesmusthave1/8”clearancebetweentheaddressandanywindowedgeevenwithmaximuminsertshift.
Rejectionormiscodingtotheincorrectaddress(eventhereturnaddress)canoccurwheninformationslipsoutofviewofthewindow.
CARL CUSTOMER10110 I STOMAHA NE 68127-1189
Act Now!
UN
ITED
S
TATES POSTAGE
PITNEY BOWES
$00.000
MAIL FROM ZIPCODE 68127DEC 07 2010
02 1A1234567890
PRES
ORT
EDFI
RST
CLA
SS
SStellar, Inc.
8030 South 216th St.Kent, WA 98032-1966
RL CUSTOMER 110 I ST AHA NE 68127-1189
Act Now!
UN
ITED
S
TATES POSTAGE
PITNEY BOWES
$00.000
MAIL FROM ZIPCODE 68127DEC 07 2008
02 1A1234567890
PRES
ORT
EDFI
RST
CLA
SS
SStellar, Inc.
8030 South 216th St.Kent, WA 98032-1966
2.0MailpieceDesign
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IMb Example TheIntelligentMailbarcodeiswhatisknownasafour-statebarcode.Thestatesrefertothefourdifferentpositionsabarcanhold–afullbar,anascender,adescender,oratracker.
Additionally,theIntelligentMailbarcodeiscomposedofsixty-fivebarswhicharecapableofencodingthirty-onedigitsofdata.Thethirty-onedigitsincludethefollowing:
Address Block Placement Anaddressblockbarcoderequirescertainclearancesrelativetoanyprintingandtheedgesofthewindoworaddresslabel.Thisallowsthebarcodesortertosuccessfullylocatethebarcode.
CARL CUSTOMER10110 I STOMAHA NE 68127-1189
Address Block Barcode Placement
Above Address (Preferred) Below Address (Acceptable)
Above Optional Endorsement Lineand/or Key Line Information (Acceptable)
Below Optional Endorsement Lineand/or Key Line Information (Preferred)
CARL CUSTOMER10110 I STOMAHA NE 68127-1189
#MAR09 XXX 56 #125 BG 45 5574 4************************************ 5 DIGIT
************************************ 5 DIGIT#MAR09 XXX 56 #125 BG 45 5574 4
CARL CUSTOMER10110 I STOMAHA NE 68127-1189
CARL CUSTOMER10110 I STOMAHA NE 68127-1189
descendingregion
trackingregion
ascendingregion
full bar ascender tracker descender
Addressing AccuracyCorrectaddressingaffectsefficientdeliveryofyourmail.TheZIP+4Codehelpsdirectyourmail.UsethecorrectAcronyms&Abbreviationslistforacompleteaddress.YoucanalsousetoolsprovidedbytheUSPStoaddressfurtherquestions.
» Allcapitalletters
» Fontshouldnotoverlaportouch
» Minimum10ptfont
» Noabbreviationtocity
» Nopunctuation
» Addressprintedonwhitebackground
addressshift
handwritten
boldprint
extraneousprint
italicsprint
printnotshown backgroundcolor
backgroundpattern
smallprint
underlineprint
Skewed
Avoidthesetypeofexamples:
3.0Addresses
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4.0Resources/USPSPublications
13
Belowaredescriptionsandonlinelocationsofpublications,guidesandwebsitesthatcontainvaluableinformationthatwillhelpyou.Theonlineversionsarethemostup-to-date.
Quick Service Guides (QSG): TheQuickServiceGuidesprovidequickguidestothefollowing:
» RetailLetters,FlatsandParcels
» DiscountLettersandCards
» DiscountFlats
» DiscountParcels
» AdditionalServices
» BasicStandardsforAllMailingServices
» SpecialStandards
» GlossaryofPostalTermsandAbbreviations
TheQuickServiceGuideisavailableonPostalExplorerathttp://pe.usps.com/text/qsg300/q000.htm
Domestic Mail Manual (DMM): TheDMMistheMailingStandardsoftheUnitedStatesPostalService.ItcontainsallofficialratesandstandardsgoverningdomesticmailingservicesandismostlyusedbydiscountmailersandPostalServiceemployees.TheDMMisavailableonPostalExplorerathttp://pe.usps.com/text/dmm300/dmm300_landing.htm.
Postal Bulletin: PostalBulletinsaretheofficialsourceofupdatestoPostalServicepoliciesandprocedures.Itispublishedeverytwoweeks.PostalBulletinsareavailableonusps.comathttp://www.usps.com/cpim/ftp/bulletin/pb.htm.
Mail Pro: MailProisafreebimonthlypublicationformailingprofessionals.ItcontainsinformationoncurrentPostalServiceprograms
andservices,ratesandclassification,mailingsuccessstoriesandindustrynews.MailProreplacedMailersCompanionandMemotoMailersJanuary2007.MailProissuesareavailableathttp://www.usps.com/mailpro.
RIBBS Website: TheRIBBSWebsitecontainsawealthofinformationsuchastheMQCSpecialistList,QuickLinks,RIBBSLinks,USPSLocators&Lookups,USPSLinks,RateCalculatorsandClassificationInitiatives.RIBBScanbeaccessedathttp://ribbs.usps.gov/index.html.
Postal Explorer: PostalExplorercontainsawealthofinformationsuchastheDMM,IMM,MQC(underthelinkMailpieceDesign),PostageStatementWizardandthelistgoesonandon.PostalExplorercanbeaccessedathttp://pe.usps.gov/.
IfaPostalExplorerCDisneededthencontactNationalCustomerSupportCenterat1-800-238-3150andsubmityourorderrequestandpayment,thenonewillbeshippedtoyou.
USPS Publications: FindpublicationssuchasthePublication25,DesigningLetterandReplyMail;Publication28,PostalAddressingStandards;Publication32,GlossaryofPostalTerms;andmanymore.USPSPublicationscanbeaccessedathttp://www.usps.com/publications/pubs/welcome.htm.
Glossary of Postal Terms (Publication 32): Thepurposeofthispublicationistodefinethewordsandphrasesthatareuniqueto,orhavespecialmeaningswithin,theUnitedStatesPostalService.Publication32canbeaccesseddirectlyat:http://www.usps.com/cpim/ftp/pubs/pub32.pdf.