Customer gauge manual tags feature aug2012

Getting to the bottom of your customer’s feedback!

August 2012

CustomerGauge Manual Tags Feature

logistics Communication

CUSTOMER SERVICE

PRODUCT

LATE Delivery

DAMAGE Returns

What is Manual Tagging?

–  This feature allows to manually classify customers / customers responses with words or phrases:

–  We call this a “Tag” –  You can add as many tags as you

like to a comment –  Later you can report on the

comments you tagged

– 

Stock issue!

How does it work?

–  Manually add Tags against a customer record / comment in CustomerGauge

–  This will not modifying the survey respondent’s comment or self-select selection

–  Multiple Tags can be added against a customer response

–  Every customer response can be Tagged

–  To save time, you can also pick from a list of the previously used tags

–  Most commonly used tags are shown in larger sizes

Where can you find the Manual Tags option?

The Manual Tags Option can be found on the customer categorization page

How to add a new Tag?

New Tags can be added here (Please type and click on add for it to be saved) Or use this option to view and select from the list of previously added Tags

Multiple Tags can be added one at a time for the same customer

Can you remove or change added Tags?

An added Tag can be removed by clicking on the “Cross” button

Can you Edit Tags?

•  All added tags will automatically be considered as Level 2 and categorized as Private.

•  Tags can be edited in the Admin Section of the tool in Edit Tags Report

•  Tags can be given priority of importance (Level 1 or Level 2) or be placed under a particular Category

Admin Section -> Edit Tags

Click on the Edit option to modify details (Please see refer next slide)

This Columns shows whether the Tag is currently a Level 1 or Level 2

This Columns shows the Category under which the Tag falls

Editing Tags

Add/Change the Category here

Change the position of the Tag (Level1/Level2) here

Where can you analyze added tags? 1) Tags Report

2) Self Select Issues + Tags Report

•  Combines the self select issues and the Tags in one report

Who can use the Manual Tags option?

•  Add Tags Feature: Admin and Normal Users

•  Edit Tags Feature : Admin Users

•  Tags Feature can also be restricted by Role or to a single user*

–  *Role Feature available Q4 2012

Questions? [email protected]