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© 2014 Pegasystems Inc. 2
EMPLOYEE PRODUCTIVITY
CUSTOMER SATISFACTION
REVENUE
© 2014 Pegasystems Inc. 3
OVERLY COMPLICATED SYSTEMS
DISJOINTED CUSTOMER EXPERIENCE
INABILITY TO ADAPT
EMPLOYEE PRODUCTIVITY
REVENUE
© 2014 Pegasystems Inc. 4
© 2014 Pegasystems Inc. 5
© 2014 Pegasystems Inc. 6
© 2014 Pegasystems Inc. 7
© 2014 Pegasystems Inc. 8
The Power to Engage
© 2014 Pegasystems Inc. 9
The Power to Engage
© 2014 Pegasystems Inc. 10
© 2014 Pegasystems Inc. 11
The “Un-Digital” Age?
© 2014 Pegasystems Inc. 12
The Power to Simplify
Thanks for calling, Ms. Connor. Your next payment is due August 15th. How else can I assist you today?
© 2014 Pegasystems Inc. 13
The Power to Simplify
© 2014 Pegasystems Inc. 14
© 2014 Pegasystems Inc. 15
The Power to Change
© 2014 Pegasystems Inc. 16
A Unified Solution
© 2014 Pegasystems Inc. 17
© 2014 Pegasystems Inc. 18
Reduce Customer Effort
Build Customer Value
Engage – Simplify – Change
© 2014 Pegasystems Inc. 19
Leadership for the Digital Enterprise • DECISIONING • CASE • MOBILE • CLOUD BUSINESS PROCESS • SOCIAL • INTEGRATION • ANALYTICS
#1 IN CASE MANAGEMENT
LEADER IN CRM
PEGA
PEGA PEGA
PEGA
LEADER IN Mobile Apps
© 2014 Pegasystems Inc. 20
Jeff Foley
Director, Product Marketing
Customer Service Solutions
linkedin.com/in/jjfoley
twitter.com/jjfoley
Visit Pega at Booth #2
© 2014 Pegasystems Inc. 21
BETTER BUSINESS SOFTWARE™
FOR THE
DIGITAL ENTERPRISE Build for Change®
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