DATANG SOFTWARE TECHNOLOGIES CO., LTD. www.cattsoft.com Customer-Centric Network&Service Management Zhao Jie, CEO of CattSoft [email protected]
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DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.com
Customer-Centric Network&Service Management
Zhao Jie, CEO of [email protected]
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comContent§ About CattSoft§ Business Challenges§ CCN/SM Solution§ Case Study
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comProduct
IP NetworkSwitching Network SDH/DWDM Network
BSS
OSS
Contact InterfaceContact Interface
CRMCRM BillingBilling settlementsettlement
BI/DWBI/DW
Service Service FufillementFufillementInventoInvento
ry ry ManagemManagementent
CustomerCustomer--Centric SMS Centric SMS
Integrated Integrated FMFM
Service Service ActivationActivation
SDH NMSSDH NMSSwitching Switching
NMSNMS3G NMS3G NMS
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comBusiness Challenges
oo Perfect competition , Perfect competition , homogeneityhomogeneity，，service service advantageadvantage
oo Customer and product Customer and product drivendriven
oo The trend of proactiveThe trend of proactive、、highhigh--qualityquality、、different different service policyservice policy
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.com
Key to Solution: Customer Centric
Customer
Service
Resource
• Customer View
•Network View
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comKey to Solution:End to End
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comBenefits
Personnel& Personnel& StructureStructure
Service Service AssuranceAssurance
Fault Fault MaintainMaintain
Passively Passively ReceiveReceive
ProactivelyProactivelyDiscoverDiscover
Area separate Area separate managementmanagementSingle skillSingle skillMass popularityMass popularity
Central Central managementmanagementIntegrated skillIntegrated skillFew popularityFew popularity
Best effortBest effortSlow responseSlow response
beforebefore
afterafter
Maintain Maintain ObjectObject
Network Network ElementElement
Customer Customer Service , Service , Network Network ElementElement
Information Information RelationRelation
DisjunctDisjunctIsolatedIsolated
Network , Network , service and service and customer in customer in relationrelation
KQI/SLAKQI/SLAQuick responseQuick response，，Diff serviceDiff service
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comTotal CCN/SM Solution
• SQM/SLA
• Trouble Ticketing
•Customer Network/Service View
•Resource Performance
•Resource Fault
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comCCN/SM Architecture
API to CRM/Inventory API to Alarm ,Performance management system Probe , NOC
Customer Alarm Fault Process Monitor Performance Test Management
Customer Service Q&S/SLA
Customer end Network Mngt Portal
Customer Centric Network Mngt Service Quality Analysis
System infrastruc
ture
Customer Information
CustomerResource
Customer Topology
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.com
Customer Network View
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.com
Customer Alarm Management
DATANG SOFTWARE TECHNOLOGIES CO., LTD.
www.cattsoft.comCASE STUDY§ Guangdong Telecom VIP Customer
Network Management System in Huizhou§ Zhejiang Telecom Integrated Network
Monitor Management and VIP Customer Network Management System
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