Customer case: The retail industry working with IFS

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SINGER

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A RETAIL INDUSTRY SUCCESS STORY

OCT 2013

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POORNA BANDARA

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GENERAL MANAGER/DIRECTOR CONSULTING SOUTH ASIA PROJECT DIRECTOR/ACCOUNT MANAGER SINGER IMPLEMENTATIONS

[email protected]

QUESTION: WHAT WAS THE TALLEST BUILDING EARLY 1900?

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As per Wikipedia – It was the Singer Head Office in New York

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!!!

NOT ONLY FOR BUILDINGS BUT SEWING MACHINES

SINGER BRAND 21ST CENTURY

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“BRAND OF MULTI BRANDS”

SINGER MOVED CAMPS TO SOUTH ASIA LARGEST RETAIL NETWORK IN SOUTH ASIA – 2500 CITIES

“PEOPLES BRAND” – 7 CONSECUTIVE YEARS

IFS JOURNEY WITH SINGER

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SINGER AND IFS HITS HEADLINES IN 2004

LARGEST RETAILER OF SOUTH ASIA PICKS IFS AS THEIR ERP PARTNER

SCOPE OF THE PROJECT

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PROJECT SCOPE

THE ENTIRE RETAIL NETWORK CONSUMER FINANCING BUSINESS WAREHOUSES SERVICE CENTERS HUMAN RESOURCE MANAGEMENT PAY ROLL FINANCE

STANDARD SYSTEM IFS RETAIL IFS DISTRIBUTION IFS SERVICE MANAGEMENT IFS HUMAN RESOURCE MANAGEMENT IFS FINANCE

EXTENSIONS WEB-BASED CONSUMER DURABLE RETAIL EXTENSION WEB-BASED CONSUMER FINANCING EXTENSION WEB-BASED BRANCH MANAGEMENT EXTENSION

THE BUSINESS SOLUTION

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CHALLENGE - CONQUER SOUTH ASIA

PILOT RUN FOR PERFECTION – ROLL OUT IN BATCHES

NOT ARM CHAIR BUT REACH THE CITIES – “BUS STRATEGY”

EXTENSIVE TRAINING AND HAND HOLDING

WE NEEDED STRATEGIES

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PILOT RUN

SINGER HAD THE “SEWAGE SYSTEM SYNDROME” MOST CUSTOMERS VISITED THE SHOP ON THE LAST DAY OF THE MONTH MORE THAN A MILLION ERP TRANSACTIONS ON A PEAK DAY

MASSIVE ORACLE TUNING “PERFECT SYSTEM” BEFORE ROLL OUT

MASSIVE EXERCISE

USE REGIONAL RESOURCES SUCH AS SCHOOLS

RECRUITED TEMPORARY STAFF

TRAINING ERP WITH A DIFFERENCE

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STORY OF 5 DOTS TO 3500 DOTS

2005 2007

SOUTH ASIA’S LARGEST ERP IMPLEMENTATION

IFS AND SINGER CONQUERED SOUTH ASIA

STANDARD SYSTEM IFS RETAIL IFS DISTRIBUTION IFS SERVICE MANAGEMENT IFS HUMAN RESOURCE MANAGEMENT IFS FINANCE

EXTENSIONS CONSUMER DURABLE RETAIL EXTENSION CONSUMER FINANCING EXTENSION BRANCH MANAGEMENT EXTENSION

COMPLETION OF BACK END

AND FINALLY …ULTIMATE DREAM OF EVERY CEO

381 Shops 662 Distributors in Sri Lanka

338 Retail Shops 263 Distributors

Pakistan 160 Retail Shops 235 Distributors

Thailand 200 Retail Shops 477 Distributors in

POWERE BY IFS BUSINESS PERFORMANCE

KEY BENEFITS

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THANUJA SENEVIRATNE

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SENIOR IT MANAGER SINGER SRI LANKA PLC

[email protected]

ONE VIRTUAL WAREHOUSE FOR REGION ALL PRODUCTS TO ALL SHOPS

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VERSATILE RETAIL NETWORK MANAGEMENT SYSTEM

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IT WAS AND END TO END SOLUTION

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OPERATIONAL EXCELLENCE TO INNOVATIONS

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ENTERPRISE ECO SYSTEM IFS BUILT ECO SYSTEM WITH INTEGRATIONS TO

BANKS – CUSTOMERS CAN DO BANKING TELECOM COMPANIES – PAY BILLS UTILITY COMPANIES – PAY UTILITY BILLS

WHY ENTERPRISE CONNECTIVITY INCREASED CUTOMER FOOT PRINT INCREASED CASH FLOW

MULTI MODE CUSTOMER REACH

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PROJECT COMPLETION

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PRESS CONFERENCE

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COCKTAIL PARTY

SUCCESS MADE OFFICIAL IFS BECOMES THE 6TH BUSINESS STRATEGY

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Page 36

THE JOINT VIDEO

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Q&A

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BARCELONA QUIZ QUESTION : WHAT IS TALLEST DEMOLISHED STRUCTURE IN THE WORLD? THE WINNER WALKS AWAY WITH A VALUABLE GIFT

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THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE

NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.

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