Curriculum Vitae of James Devon Marks

Curriculum Vitae

Of

James Devon Marks

Curriculum Vitae of James Devon Marks

Dear recruiter,

I am a Marketing professional from the B-Line Marketing and Advertising graduate class of 2010 of Cape Peninsula University of Technology. I am intensely customer and brand oriented, and I have developed a strong passion for providing the best client satisfaction and competitiveness in all my work. I am able to handle multiple projects simultaneously, and thrive under pressure.

During my internship at Momentum at the conclusion of my National Diploma in Marketing, I also gained experience in the following senior administrative tasks: A) Driving to the various Johannesburg and Pretoria Momentum offices, conducting marketing material audits, purchasing, and delivering newly designed material as required; B) Researching daily developments in the insurance industry as well as competitors’ marketing activities, and presenting these to the Marketing department on a weekly basis as instructed for the Marketing planning; C) Compiling weekly expenses reports, using both manual and electronic quotation/invoice/delivery-note filing systems; D) Attending Marketing department and interdepartmental meetings, giving input concerning various projects, and drafting meeting memos and minutes for the Marketing department’s use; E) Conducting internal interviews and writing two articles for the bi-annual Momentum newsletter, one about the Project Planner’s great help during the merger between Momentum retail and Metropolitan retail, and the other about the Sales department’s recent process adaptations for the merger as well; F) Launching and coordinating “Chill-Out Thursdays” (a month-end staff social gathering that was not being held for months and used to be called “Fun Fridays”), creating internal communications for these events in line with the Momentum Corporate Identity policy, and sourcing suppliers for beverages, food, entertainment, and prizes for the events; G) Planning and coordinating teambuilding excursions for various business departments when requested; H) I was appointed to develop the scripting for the Live Person and Live Engage live chat platforms, now being used worldwide in the Financial Services and Customer Service industries; I) I was also commissioned by the Head of Marketing to represent Momentum on his behalf on the panel of Branding executives, at the final Momentum Retail and Metropolitan Retail rebranding meeting, to give input concerning the new branding now being used for the merged retail insurance service provider.

From 2007 to 2010 whilst completing my National Diploma in Marketing, I was appointed as the Music Coordinator of my church. This coordinator role required me to plan the congregation’s music projects, keep the monthly music programs updated, and to delegate tasks to my fellow music leaders in the congregation updated as well (orchestra, choir, children’s music, tuition, and organists). I am now active as a Music Advisor in the greater Cape church district.

Continuous hard work is vitally important to me in order to achieve superb results. I believe that my administrative and leadership expertise will greatly benefit your very well-respected company.

Yours faithfully,

James Devon Marks

Curriculum Vitae of James Devon Marks

PERSONAL DETAILS

Full Name : James Devon Marks

Gender : Male

South African Identity Number : 891001 5076 088

Date of Birth : 1 October 1989

Employment Equity Status : Single coloured male

Disabilities : None

Criminal Record : None

Residential/ Postal Address : 12 Vaalrivier Street, Portland, Mitchell’s Plain, 7785

Languages : English 1st, and Afrikaans 2nd

Office Skills : Advanced level Microsoft, planning and coordinating, excellent communicator, administration, portfolio management, motivated, confident, goal-focused, diligent, highly adaptable, and a team worker

Accreditations : Professor of Marketing (Shameema Raja, CPUT),

Professor of the Flute (Bridget Rennie-Salonen, UCT)

Professor of Consumer Behaviour (Caroline Gibbon, CPUT)

Professor of Sales Management (Myles Wakeham, CPUT)

Professor of Advertising and Branding (Mr. Duffet, CPUT)

Accolades : I have scripted the Live Person and Live Engage chat platforms whilst interning at Momentum; Principle Flute and Piccolo in the Beau Soleil Senior Wind Band and the Cape Philharmonic Youth Orchestra in 2007, B-Line Brand Innovator 2009

Extra –Mural Activities : Music Advisor in the New Apostolic Church Cape

Contact Numbers : 084 354 1488

Email Address : [email protected]

QUALIFICATIONS

Institution : Portland High School

Qualification : Grade 12

Subjects : Accounting SG, Afrikaans HG, Biology HG,

Business Economics HG, Economics HG, English HG

Period : 2003-2007

Institution : Beau Soleil Music Centre

Qualification : Flute Grade 8

Subjects : Flute Practical, Music Theory, and Wind Band

Period : 2004-2007

Institution : Cape Peninsula University of Technology

Qualification : National Diploma in Marketing

Subjects : Marketing 1, 2, and 3, Sales Management, Marketing Research, Consumer Behavior, Branding, End-User Computing, Business Communication, Advertising and Sales Promotion, Quantitative Techniques, Law for Marketers, E-Marketing, and Personal Selling

Period : 2008-2010

Institution : SIAS Learning Academy (Outsurance)

Qualification : Initial Insurance Certificate (FAIS)

Modules : Insurance Law Application: Personal, Household, Contents, Liability, Short-term, All-Risk, and Motor Insurance, and SASRIA

Period : 1 September - 30 September 2011

WORK EXPERIENCE

WEBHELP

Position : Webchat Advisor

Duties : Assisting with account queries via live chat

Period : 16 August 2015 until present

VODAFONE

Position : Customer Service Advisor

Duties : Assisting with account queries

Period : 12 May 2014 until 08 May 2015

Reason for Leaving : Better prospects

GUESS, MENLYN

Position : Sales Assistant

Duties : Selling and advising on designer jeans-wear

Period : 1 October 2013 until 30 June 2014

Reason for Leaving : Relocation

OUTSURANCE, CENTURION

Position : Sales Advisor

Duties : Selling Insurance to inbound call clients

Period : 1 September 2011 until 31 May 2013

Reason for Leaving : Relocation

SPECIALISED PORTFOLIO SOLUTIONS

Position : Telemarketer

Duties : Cold-canvass calling to set up insurance appointments

Period : 10 January 2011 until 31 August 2011

Reason for Leaving : Better prospects

CASUAL WORK

WESTERN CAPE EDUCATION DEPARTMENT

Position : Senior Certificate Mark Checker (#11576)

Duties : Checking marked exam scripts, and ensuring that marks are recorded accurately

Period : 1 December 2008 until 23 December 2008

CAFÉ CHAMELEON, PLATTEKLOOF

Position : Waiter

Duties : Hosting dinner customers

Period : 1 January 2008 until 30 November 2008

THE FLUTE SPECIALISTS

Position : Promoter and Events Assistant

Duties : Selling precious metal flutes and flautist equipment at promotional events

Period : 1 January 2007 until 31 December 2007

REFERENCES

WEBHELP

Aziz Hendricks (Manager), 07993 12345

VODAFONE

Tauriq Petersen (Human Resources), 021 408 0100

GUESS

Clayton Sampson (Manager), 012 348 3014

OUTSURANCE

Suren Naidoo (Human Resources), 012 673 3000

MOMENTUM

Shabnam Maharaj (Compliance and Human Resources), 012 671 8911

WESTERN CAPE EDUCATION DEPARTMENT

Duwell Spielman (Human Resources), 021 514 6700

CAFÉ CHAMELEON

Henno (Manager), 021 911 1025

THE FLUTE SPECIALISTS

Jason King (Head Distributor), 072 386 7321

NAC CAPE

Deon Nitski (Priest), 076 896 5315