Curriculum Committee Meeting Agenda 3:30PM-5:00PM October ... · OA116 Records Management 2 CIS120 Intro to CIS 4 OA124A Keyboarding. Skill Enhancement* 3 MED112** Medical Terminology

Curriculum Committee

Meeting Agenda

3:30PM-5:00PM

October 30, 2012

Martha Joyce Brandon Green David Farrington Bettie Wright

Gregg Smith Mary Stinnett Nancy Nowak Deborah Meyer

Charles Young

Business to be reviewed by Curriculum Committee:

Approval of Curriculum Committee Minutes- Tuesday, October 11, 2012

New Courses:

None

New Programs:

Following to be presented by Bettie Wright:

AAS- Medical Office Administration

Certificate- Front Office Medical Assistant

Program Revisions

None

Course Revisions:

None

Informational Items:

None

UCC NEW PROGRAM FORM – page 1 of 2 Document brought forward by: Bettie Wright

X Date Supervisor Signature (In the box with the X by it, please) 1. Description of Proposed Program

Degree AAS XX Advisory Committee Date: 9/20/2012

Certificate (options are 1 year, 2 year, pathways)

Division CTE/Business, Office Technology Program Medical Office Administration

Effective for Catalog Year and Term 2013-2014

2. Courses proposed for new program (attached) with course outline (forms)

3. Program Outcomes (all courses attached)

4. Facility requirements: Classrooms primarily in Wayne Crooch Hall (WCH) and online course delivery

5. Classroom availability: Classes will be offered in existing rooms in WCH or by online delivery

6. Instructor requirements: Split between full and adjunct. We do not anticipate needing to hire new instructors

Other Program Impact:

Instructional costs (staff, materials, equipment, or facilities) are required.

No net impact as this will replace the AAS-AMA degree.

Additional instructional costs (staff, materials, equipment, or facilities) are needed to offer this course. Itemize and estimate cost(s). Attach one year budget plus startup cost.

Potential for added section of MED182 Healthcare Delivery Systems, 3 ILCs at appx. $500 = $500 from the CIS budget.

Impact to other Divisions in terms of classes and staffing. Potential for added section of MED182 Healthcare Delivery Systems, 3 ILCs at appx. $500 = $500 from the CIS budget. ____________________________________________________________________________

Disposition: Signature Date Recommendation

_____________________________________________________________________________ Director of Curriculum Support Vice President of Instruction

UCC NEW PROGRAM FORM – page 2 of 2

AAS – Medical Office Administration

PROPOSED COURSES: (Attach course outlines)

Course # Course Name Credit MED111** Medical Terminology I 3 MED220** Medical Office Procedures I 3 OA131 10-Key Calculators 1 BA165 Customer Service 3 OA115 Administrative Office Professional 3 OA116 Records Management 2 CIS120 Intro to CIS 4 OA124A Keyboarding. Skill Enhancement* 3 MED112** Medical Terminology II 3 MED221** Medical Office Procedures II 3 MED230 Health Insurance Concepts 3 PSY101, or SP105, or SP218, or SP219

Psych of Human Relations, or Listening, Interpersonal Communication, or Small Group Discussion

3

BA180, or MTH060, or MED060

Business Math I, or Math for the Medical Assistant, or Intro to Algebra

3 or 3 or 4

MED222 Medical Office Procedures III 3 WR115 Introduction to Expository Writing 3 CWE161 CWE Seminar I 1 MED140 Electronic Health Records 3 BA101 Intro to Business 4 BA214 Business Communications 3 BA151 or BA211

Practical Accounting I or Principles of Accounting I

4 or 3

OA128 Editing for Business 3 MED114 Medical Coding for the Physician's Off 3 MED115 A & P for the Medical Assistant 3 BA152 or BA212

Practical Accounting II or Principles of Accounting II

3

OA123 Formatting 4 OA245 Office Administration 1 OA280C Cooperative Work Experience 3 MED231 Health Care Reimbursement 3 MED260 Beginning Medical Transcription 3 OA260 Principles of Office Management 3 BA226 Business Law 4 TOTAL CREDITS OF PROGRAM 90-92

Intended Outcomes

1. Apply professional skills to assure workplace success a. Manage time appropriately

and efficiently b. Know and adhere to

workplace ethics c. Serve internal and external

customers well 2. Communicate effectively by

applying appropriate listening, speaking, and writing skills both individually and as a member of a team

3. Demonstrate use of current technology and processes relevant to discipline or profession. a. Input data accurately and

efficiently b. Use medical references and

databases c. Recognize and interpret forms

for use in a medical office

4. Think critically and creatively solve problems a. Distinguish relevant from non-

relevant information b. Analyze and evaluate relevant

information c. Apply various methods of

reasoning

5. Integrate life-long learning a. Realize the personal and

professional importance of continuing ed

b. Conduct independent research

Courses that Meet

1. OA115, PSY101/SP105/SP218 or 219, OA116, BA101, MED220, MED221, MED222, OA245, BA165, MED230, BA214

2. WR121, OA115, OA123,

PSY101/SP105/SP218 or 219, OA116, BA101, OA128, MED111, MED112, OA225, MED220, MED221, MED222, OA245, MED260, BA165, MED230, BA214

3. OA124, OA115, OA123, BA151,

OA131, OA114, OA201, BA152, BA101, OA225, BA218, MED220, MED221, MED222, OA245, BA165, MED230, CIS120

4. OA115, PSY101/SP105/SP218 or

219, BA151, BA180/MED060/MTH060, OA201, BA152, BA101, BA218, MED220, MED221, MED222, OA245, MED260, BA165, MED230

5. OA115, PSY101/SP105/SP218 or

219, BA218, MED220, MED221, MED222, OA245, MED230

UCC's Mission 1. Mission and Goals #1,

3, & 5 2. Mission and Goals #1,




3, & 5

PROGRAM OUTCOME GUIDE

Dept.: Business Program/Area of Emphasis: Office Technology: Medical Office Administration Date: 9/19/12

Program/Area of Emphasis Goal: Provide quality and comprehensive instruction and direction in business degree program

areas with the primary goal of enabling students to obtain employment within the fields of business and office technology. To

develop business curriculum in support of the business programs that is up to date with current indust6ry methods,

technology, and skill requirements.

UCC NEW CREDIT PROGRAM CONCEPT FORM – page 1 of 2

Document brought forward by: Bettie Wright

X Date

Supervisor Signature: (Please type in the box with the X by it.)

New Program Title Medical Office Administration

State Program Code

Initiator Bettie Wright

Desired starting term Fall 2013

Degree/Certificate AAS

Program Description: (Attach program outcomes and initial draft curriculum)

This program is for those who wish to work in the healthcare field but are not interested in direct

patient care. An associate of applied science in Medical Office Administration can prepare you

for administrative jobs in physician offices, medical clinics, or medical centers and hospitals. In

these positions, you would be responsible for assisting doctors, physicians and surgeons with

clerical work. Common duties might include scheduling, answering phones, deciphering

insurance regulations, coding, billing, transcribing medical documents, handling payroll,

managing patient records, writing reports and preparing professional correspondence. Program

outcomes are attached.

Department/Division for new Program: Office Technology area of the Business Department

Anticipated Need for program (district/region): (Can attach Labor Management Information -

LMI- form in this section) (include labor market data, feedback from potential analysis, survey

data, industry communications, etc.)

2010 employment is estimated to be much larger than the statewide average. This occupation is

expected to grow at a much faster rate than the statewide average. Total job openings are

projected to be much higher than the statewide average. (Olmis website, 9/14/2012). More

information is attached. Jobs in this field in Douglas County are projected to grow by 29.6%

between 2010 and 2020.

Potential interest in program (include recruitment techniques, marketing to be done,

demographics to focus on, estimated enrollment for year 1 and 2. Interest in this stand-alone

AAS degree program in Medical Office Administration should be at least as good as the AMA

option off the Administrative Assistant program was. We predict that it will be better because

we are strengthening coursework and creating pathways between it and two one-year certificate

programs. Perhaps, 40 students enrolled in this program first and second year.

Estimated Financial Impact (include budget for years 1 and 2, potential revenue, potential

promotional funding, general fund requirements, equipment needs, facility/space requirements,

etc.) Because this new standalone program more or less replaces a similar existing "option,"

there should be no increases in fund requirements unless enrollment increases. Any increase in

funding need will be directly related to increased enrollment.


Faculty needs (FT/PT, number, qualifications, ability to recruit)

No increases needed

Director of Curriculum Support:

Recommendation Not recommended

Explanation:

_____________________________________________________________________________

Executive Council:


Explanation:

____________________________________________________________________________

Instructional Council:


Explanation:

ATTACHED:

1. Proposed course list

2. Program outcomes

3. OLMIS information

AAS – Medical Office Administration

PROPOSED COURSES

Course # Course Name Credit

MED111** Medical Terminology I 3

MED220** Medical Office Procedures I 3

OA131 10-Key Calculators 1

BA165 Customer Service 3

OA115 Administrative Office Professional 3

OA116 Records Management 2

CIS120 Intro to CIS 4

OA124A Keyboarding. Skill Enhancement* 3

MED112** Medical Terminology II 3

MED221** Medical Office Procedures II 3

MED230 Health Insurance Concepts 3

PSY101, or

SP105, or

SP218, or

SP219

Psych of Human Relations, or

Listening,

Interpersonal Communication, or

Small Group Discussion

3

BA180, or

MTH060, or

MED060

Business Math I, or

Math for the Medical Assistant, or

Intro to Algebra

3 or

3 or

4

MED222 Medical Office Procedures III 3

WR115 Introduction to Expository Writing 3

CWE161 CWE Seminar I 1

MED140 Electronic Health Records 3

MED182 Health Care Delivery Systems 3

BA101 Intro to Business 4

BA214 Business Communications 3

BA151 or

BA211

Practical Accounting I or

Principles of Accounting I

4 or

3

OA128 Editing for Business 3

MED114 Medical Coding for the Physician's Off 3

MED115 A & P for the Medical Assistant 3

BA152 or

BA212

Practical Accounting II or

Principles of Accounting II

3

OA123 Formatting 4

OA245 Office Administration 1

OA280C Cooperative Work Experience 3

MED231 Health Care Reimbursement 3

MED260 Beginning Medical Transcription 3

OA260 Principles of Office Management 3

BA226 Business Law 4

TOTAL CREDITS OF PROGRAM 93-94

Intended Outcomes 1. Apply professional skills to assure

workplace success a. Manage time appropriately



customers well

2. Communicate effectively by applying appropriate listening, speaking, and writing skills both individually and as a member of a team








reasoning




Courses that Meet

1. OA115, PSY101/SP105/SP218 or

219, OA116, BA101, MED220,

MED221, MED222, OA245, BA165,

MED230, BA214

2. WR121, OA115, OA116,

PSY101/SP105/SP218 or 219,

OA123, BA101, OA128, MED111,

MED112, OA225, MED220,

MED221, MED222, OA245,

MED260, BA165, MED230, BA214

3. OA124, OA115, OA123, BA151,

OA131, OA114, OA201, BA152,

BA101, OA225, BA218, MED220,

MED221, MED222, OA245, BA165,

MED230, CIS120

4. OA115, PSY101/SP105/SP218 or

219, BA151,

BA180/MED060/MTH060, OA201,

BA152, BA101, BA218, MED220,

MED221, MED222, OA245,

MED260, BA165, MED230

5. OA115, PSY101/SP105/SP218 or

219, BA218, MED220, MED221,

MED222, OA245, MED230

UCC's Mission

1. Mission and Goals #1,

3, & 5


3, & 5


3, & 5


3, & 5


3, & 5


Dept.: Business Program/Area of Emphasis: Office Technology: Medical Office Administration Date: 9/19/1212





Occupational Report for Medical Secretaries (43-

6013) , Oregon Statewide

Occupational Description

Perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or

laboratory procedures. Duties include scheduling appointments, billing patients, and compiling and

recording medical charts, reports, and correspondence.

The following related career videos are available from America's Career InfoNet:

Medical Secretaries

Employment Outlook for Medical Secretaries

Statewide

Employment

Analysis

2010 employment is estimated to be much larger than the statewide average. This

occupation is expected to grow at a much faster rate than the statewide average.

Total job openings are projected to be much higher than the statewide average.

Reasonable employment opportunities exist.

Current Employment Department Job Openings for Medical

Secretaries

There are 26 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title Date

Posted Location Wage Offered

Clinic - Medical Office Receptionist 9/13/12 Corvallis $11.47/hr to

$16.84/hr DOE

Patient Service Representative 9/10/12 Fruitland DOE

Radiology Appointment Scheduler 9/10/12 Bend DOE

Receptionist 9/6/12 Hermiston $9.00/hr to

$10.00/hr DOE

http://www.qualityinfo.org/pubs/video/436013.wmv

http://www.emp.state.or.us/jobs/index.cfm?location_content=jobdisplay.cfm&agency_menu=N&ord=913194&system=WIOE&type=N&lang=E




Medical Receptionist 9/5/12 Eugene $11.00/hr to

$13.00/hr DOE

Medical Receptionist-30108 9/4/12 Hillsboro

Clinic - Medical Office Specialist 9/4/12 Corvallis $12.16/hr to

$17.86/hr DOE

Secretary Dept Cancer Treatment Center

Supplemental-Less Than 1/2 Time

8/29/12 Klamath Falls to $13.75/hr

Patient Access Clerk - Resource 8/28/12 Springfield $13.00/hr to

$19.66/hr

Medical Receptionist 8/27/12 Roseburg DOE

Administrative Assistant - Dental Hygiene Front

Office - Portland

8/25/12 Portland

Front Office 8/22/12 Eugene $11.00/hr DOE

Receptionist-Kmc 8/20/12 Klamath Falls $11.50/hr

Medical Mgmt Coord-Pop 2/ Evenings 8/18/12 Portland

Imaging Assistant 8/16/12 Salem

Credentialing Specialist 8/15/12 Bend $8.80/hr to

$999.99/hr DOE

Patient Access Representative 8/11/12 Cottage

Grove

$11.27/hr to

$16.90/hr

Receptionist-Adult Medicine Clinic 8/6/12 Klamath Falls $11.10/hr

Float Pool - Clerical - On Call 8/3/12 Roseburg DOE

Receptionist / Medical Billing 8/3/12 Mcminnville DOE

Medical Biller 7/30/12 Eugene $13.00/hr to

$15.00/hr DOE




















Medical Coding / Billing Specialist 6/25/12 Klamath Falls DOE

Unit Secretary 6/23/12 Mcminnville DOE

Medical Front Office 6/13/12 Roseburg DOE, Neg.

Monitor Tech-Supplemental 5/4/12 Klamath Falls $12.80/hr DOE

Job Openings from the Web for Medical Secretaries

The following job openings have been automatically extracted from various sites across the Web. These

links are provided as supplemental resources. However, the Employment Department cannot validate

these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In

some cases, a single opening may be posted on multiple sites.


Job Title Date

Posted Location Employer

Receptionist 9/13/12 Portland Prestige Care and Prestige

Senior Living

Dental Member Assistant 9/12/12 Clackamas Kaiser Permanente

Experienced Medical Assistant Needed for Full

Time Float Opportunity

9/12/12 Portland The Oregon Clinic

Patient Access Rep - Internal Medicine 9/12/12 Eugene Peace Health

Patient Care Coordinator-Portland, OR 9/12/12 Lake Oswego Sonus

Patient Access Rep - Family Practice 9/12/12 Eugene Peace Health

Patient Access Rep - South 9/12/12 Eugene Peace Health

Administrative Assistant - Dental Hygiene Front

Office - Portland

9/12/12 Portland DeVry University

Provider Relations Coordinator 9/12/12 Portland OfficeTeam





http://www.qualityinfo.org/olmisj/hwolexit?id=761989175%20











Medical Receptionist 9/11/12 Salem The Doctors CLinic

Referrals Specialist 9/11/12 Salem The Doctors CLinic

Patient Access Rep 9/11/12 Cottage

Grove Peace Health

Medical Office 9/11/12 Hillsboro

Credentialing Specialist 9/11/12 Bend

Clinic Ops. Coordinator 9/11/12 McMinnville Willamette Valley Medical

Center

Dental Member Assistant - (Job Number:

150853)

9/10/12 Clackamas Kaiser Permanente

Reception/Scheduling Secretary 9/10/12 Lincoln City Samaritan North Lincoln

Hospital


Clinic Services Splst 2 - Firwood Clinic Sandy OR 9/10/12 Sandy LEGACY HEALTH CARE

Experienced, full-time Accounts

Receivable/Insurance Representative to join our

billing office


Service Coordinator - MSS 9/10/12 Eugene Maxim Healthcare Services

Clinic - Assistant Manager 9/9/12 Newport Samaritan Pacific

Community Hospital

Medical Scheduler / Referral / Authorization

Coordinator

9/8/12 Eugene Maxim Staffing Solutions--

Administrative Staffing


Chiropractic Clinic Receptionist 9/8/12 Aloha





















Regional Employment Projections for Medical Secretaries

Region

Employment

Change %

Change

Projected Annual Openings

2010 2020 Growth Replacement Total

Oregon Statewide 10,638 13,777 3,139 29.5% 314 164 478

Multnomah / Washington 3,900 5,108 1,208 31.0% 121 60 181

Lane 1,027 1,316 289 28.1% 29 16 45

Marion / Polk / Yamhill 1,009 1,331 322 31.9% 32 16 48

Jackson / Josephine 976 1,205 229 23.5% 23 15 38

Clackamas 828 1,055 227 27.4% 23 13 36

Benton / Lincoln / Linn 716 876 160 22.3% 16 11 27

Crook / Deschutes / Jefferson 598 775 177 29.6% 18 9 27

Douglas 233 302 69 29.6% 7 4 11

Coos / Curry 201 240 39 19.4% 4 3 7

Klamath / Lake 194 233 39 20.1% 4 3 7

Gilliam / Hood River / Sherman /

Wheeler / Wasco

166 211 45 27.1% 5 3 7

Clatsop / Columbia / Tillamook 157 198 41 26.1% 4 2 6

Morrow / Umatilla 129 169 40 31.0% 4 2 6

Baker / Union / Wallowa 107 133 26 24.3% 3 2 4

Grant / Harney / Malheur 93 108 15 16.1% 2 1 3

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their

occupation. Many additional job openings occur due to job changes within occupations.

http://www.qualityinfo.org/olmisj/Regions?area=000002
















Wages for Medical Secretaries

Region

---------------- 2012 Wages ----------------

Percentiles (hourly wages) Avg

Hourly

($/hr)

Avg

Annual 10th 25th

50th

(median) 75th 90th

Oregon Statewide $11.29 $13.24 $15.93 $18.84 $22.28 $16.30 $33,914

Clatsop / Columbia / Tillamook 9.24 10.31 13.00 16.58 20.37 13.73 28,556

Multnomah / Washington 12.83 15.18 17.63 20.70 23.22 17.84 37,093

Marion / Polk / Yamhill 11.57 13.07 15.32 18.06 21.40 15.76 32,777

Benton / Lincoln / Linn 10.40 12.19 14.45 17.61 20.70 14.98 31,151

Lane 12.13 13.29 15.23 18.01 21.14 16.12 33,532

Douglas 9.76 11.48 13.54 15.81 18.83 14.01 29,152

Coos / Curry 10.97 12.92 15.65 18.16 21.31 15.79 32,838

Jackson / Josephine 10.71 12.56 14.63 17.37 20.35 15.20 31,609


Wheeler / Wasco

10.63 12.35 14.07 16.57 18.98 14.58 30,332

Crook / Deschutes / Jefferson 12.36 13.50 15.47 18.00 21.19 16.05 33,391

Klamath / Lake 9.78 10.98 13.34 16.44 19.82 13.96 29,049

Morrow / Umatilla 10.22 11.24 12.81 14.25 15.29 12.83 26,674

Baker / Union / Wallowa 10.14 10.99 12.32 13.86 14.86 12.48 25,955

Grant / Harney / Malheur 9.96 10.70 12.44 17.09 20.60 14.09 29,322

Clackamas 9.35 13.04 16.44 20.27 22.78 16.56 34,449

















Industries of Employment for Medical Secretaries

Industry

Click links to view Infogroup employers Ownership

2010

Employment

Professional, Scientific, and Technical Services Private 303

Management of Companies and Enterprises Private 98

Health Care and Social Assistance Private 9,564

Ambulatory Health Care Services Private 7,490

Offices of Physicians Private 3,588

Offices of Dentists Private 2,042

Offices of Other Health Practitioners Private 1,436

Outpatient Care Centers Private 251

Medical and Diagnostic Laboratories Private 129

Hospitals Private 2,008

General Medical and Surgical Hospitals Private 1,968

Educational Services Local 377

Colleges, Universities, and Professional Schools Local 375

Health Care and Social Assistance Local 101

Hospitals Local 89

General Medical and Surgical Hospitals Local 89

http://www.qualityinfo.org/olmisj/employers?key=Continue&action=code&stfips=41&areatype=01&name=621&areacode=01000000&ownership=00













X Date Supervisor Signature (In the box with the X by it, please) 1. Description of Proposed Program

Certificate XX Advisory Committee Date:9/20/12

Certificate (options are 1 year, 2 year, pathways) 1-year certificate

Division CTE/Business, Office Technology Program Front Office Medical Assistant

Effective for Catalog Year and Term 2013-2014

2. Courses proposed for new program (attached) with course outline (forms)

3. Program Outcomes (all courses attached)

4. Facility requirements: Classrooms primarily in Wayne Crooch Hall and online course delivery

5. Classroom availability: Classes will be offered in existing rooms in Wayne Crooch Hall or by online delivery

6. Instructor requirements: Split between full and adjunct. We do not anticipate needing to hire new instructors.

Other Program Impact:

Instructional costs (staff, materials, equipment, or facilities) are required.

Costs are offset by the recent removal of the Clinical Medical Assistant certificate from the Business Department's general fund. No additional funding is anticipated.

Additional instructional costs (staff, materials, equipment, or facilities) are needed to offer this course. Itemize and estimate cost(s). Attach one year budget plus startup cost.

Costs are offset by the recent removal of the Clinical Medical Assistant certificate from the Business Department's general fund. No additional funding is anticipated.

Impact to other Divisions in terms of classes and staffing. There should be no impact to other Divisions in terms of classes and staffing. ____________________________________________________________________________

Disposition: Signature Date Recommendation

_____________________________________________________________________________ Director of Curriculum Support Vice President of Instruction


CRT – Front Office Medical Assistant

PROPOSED COURSES: (Attach course outlines)

Course # Course Name Credit MED111** Medical Terminology I 3 MED220** Medical Office Procedures I 3 OA131 10-Key Calculators 1 BA165 Customer Service 3 OA115 Administrative Office Professional 3 OA116 Records Management 2 CIS120 Intro to CIS 4 OA124A Keyboarding. Skill Enhancement* 3 MED112** Medical Terminology II 3 MED221** Medical Office Procedures II 3 MED230 Health Insurance Concepts 3 PSY101, or SP105, or SP218, or SP219

Psych of Human Relations, or Listening, Interpersonal Communication, or Small Group Discussion

3

BA180, or MTH060, or MED060

Business Math I, or Math for the Medical Assistant, or Intro to Algebra

3 or 4

MED222 Medical Office Procedures III 3 WR115 English Comp 3 CWE161 CWE Seminar I 1 MED140 Electronic Medical Records 3 TOTAL CREDITS OF PROGRAM 47-48

Intended Outcomes




customers well









reasoning




Courses that Meet 1. OA115, PSY101/SP105/SP218 or

219, OA116, MED220, MED221, MED222, BA165, MED230

2. WR115, OA115,

PSY101/SP105/SP218 or 219, OA116, MED111, MED112, MED220, MED221, MED222, BA165, MED230

3. OA124, OA115, OA131, OA114,

MED220, MED221, MED222, BA165, MED230, CIS120

4. OA115, PSY101/SP105/SP218 or

219, BA180/MED060/MTH060, MED220, MED221, MED222, BA165, MED230

5. OA115, PSY101/SP105/SP218 or

219, MED220, MED221, MED222, MED230

UCC's Mission 1. Mission and Goals #1,





3, & 5


Dept.: Business Program/Area of Emphasis: Office Technology: Front Office Medical Assistant Date: 9/19/1212





X Date

Supervisor Signature: (Please type in the box with the X by it.)

New Program Title Front Office Medical Assistant

State Program Code

Initiator Bettie Wright

Desired starting term Fall 2013

Degree/Certificate 1-year Certificate

Program Description: (Attach program outcomes and initial draft curriculum)

This program is designed primarily for the person with little or no previous experience. The

focus is on the developing the necessary skills to function as entry-level front office medical

assistants or medical office suppose personnel. Specific duties will often vary from office to

office due to office size, location, and specialty, but duties may include answering telephone

calls, scheduling appointments, greeting incoming patients, preparing new and established

patient records, and possibly posting charges, copays, and patient payments. Program outcomes

are attached.

Department/Division for new Program: Office Technology area of the Business Department

Anticipated Need for program (district/region): (Can attach Labor Management Information -

LMI- form in this section) (include labor market data, feedback from potential analysis, survey

data, industry communications, etc.)

2010 employment is estimated to be much larger than the statewide average. This occupation is

expected to grow at a much faster rate than the statewide average. Total job openings are

projected to be much higher than the statewide average. (www.olmis.org, 9/14/2012)

More information is attached. There is no direct OLMIS category for this occupation. These

workers would perform lower-level secretarial tasks; therefore, I used the OLMIS "Medical

Secretary" information. I have also attached information from the OLMIS "Receptionists and

Information Clerks" category as well. The jobs highlighted in red are the ones that a Front

Office Medical Assistant would be qualified to apply for. Employment in Douglas County for

this field from 2010 to 2020 is expected to increase 29.6% .

Potential interest in program (include recruitment techniques, marketing to be done,

demographics to focus on, estimated enrollment for year 1 and 2. This is a one-year certificate

program. We expect about 20 to 25 students the first year. Recruitment techniques would be to

advertise in the schedule of classes, send information to Umpqua Training and Employment, and

perhaps advertise on radio or TV depending on budget. Demographic to focus on is varied--can

be young or old, male or female, but mostly, returning students with little or no previous college

education who have an interest in the medical field.


Estimated Financial Impact (include budget for years 1 and 2, potential revenue, potential

promotional funding, general fund requirements, equipment needs, facility/space requirements,

etc.) Costs for this program are offset by the recent removal of the Clinical Medical Assistant 1-

year certificate from the Business Department general fund. There should be no increase in

cost.

Faculty needs (FT/PT, number, qualifications, ability to recruit)

Full-time and adjunct faculty will need to have previous medical office experience. We have a

good, existing pool of medical adjunct faculty.

Director of Curriculum Support:


Explanation:

_____________________________________________________________________________

Executive Council:


Explanation:

____________________________________________________________________________

Instructional Council:


Explanation:

ATTACHED:

1. Proposed course list

2. Program outcomes

3. OLMIS information

CRT – Front Office Medical Assistant

PROPOSED COURSES

Course # Course Name Credit

MED111** Medical Terminology I 3

MED220** Medical Office Procedures I 3

OA131 10-Key Calculators 1

BA165 Customer Service 3

OA115 Administrative Office Professional 3

OA116 Records Management 2

CIS120 Intro to CIS 4

OA124A Keyboarding. Skill Enhancement* 3

MED112** Medical Terminology II 3

MED221** Medical Office Procedures II 3

MED230 Health Insurance Concepts 3

PSY101, or

SP105, or

SP218, or

SP219

Psych of Human Relations, or

Listening,

Interpersonal Communication, or

Small Group Discussion

3

BA180, or

MTH060, or

MED060

Business Math I, or

Math for the Medical Assistant, or

Intro to Algebra

3 or 4

MED222 Medical Office Procedures III 3

WR115 English Comp 3

CWE161 CWE Seminar I 1

MED140 Electronic Medical Records 3

TOTAL CREDITS OF PROGRAM 47-48

Intended Outcomes




customers well









reasoning




Courses that Meet

1. OA115, PSY101/SP105/SP218 or

219, OA116, MED220, MED221,

MED222, BA165, MED230

2. WR115, OA115,

PSY101/SP105/SP218 or 219,

OA116, MED111, MED112,

MED220, MED221, MED222,

BA165, MED230

3. OA124, OA115, OA131, OA114,

MED220, MED221, MED222,

BA165, MED230, CIS120

4. OA115, PSY101/SP105/SP218 or

219, BA180/MED060/MTH060,

MED220, MED221, MED222,

BA165, MED230

5. OA115, PSY101/SP105/SP218 or

219, MED220, MED221, MED222,

MED230

UCC's Mission

1. Mission and Goals

#1, 3, & 5


3, & 5


3, & 5


3, & 5


3, & 5


Dept.: Business Program/Area of Emphasis: Office Technology: Front Office Medical Assistant Date: 9/19/1212





Occupational Report for Medical Secretaries

(43-6013) , Oregon Statewide


Perform secretarial duties utilizing specific knowledge of medical terminology and hospital,

clinic, or laboratory procedures. Duties include scheduling appointments, billing patients, and

compiling and recording medical charts, reports, and correspondence.


Medical Secretaries

Employment Outlook for Medical Secretaries

Statewide

Employment

Analysis

2010 employment is estimated to be much larger than the statewide

average. This occupation is expected to grow at a much faster rate than

the statewide average. Total job openings are projected to be much

higher than the statewide average.


Current Employment Department Job Openings for

Medical Secretaries


Job Title Date


Clinic - Medical Office Receptionist 9/13/12 Corvallis $11.47/hr to

$16.84/hr DOE



Patient Service Representative 9/10/12 Fruitland DOE

Radiology Appointment Scheduler 9/10/12 Bend DOE

Receptionist 9/6/12 Hermiston $9.00/hr to

$10.00/hr DOE

Medical Receptionist 9/5/12 Eugene $11.00/hr to

$13.00/hr DOE

Medical Receptionist-30108 9/4/12 Hillsboro

Clinic - Medical Office Specialist 9/4/12 Corvallis $12.16/hr to

$17.86/hr DOE

Secretary Dept Cancer Treatment Center

Supplemental-Less Than 1/2 Time

8/29/12 Klamath Falls to $13.75/hr

Patient Access Clerk - Resource 8/28/12 Springfield $13.00/hr to

$19.66/hr

Medical Receptionist 8/27/12 Roseburg DOE

Administrative Assistant - Dental Hygiene

Front Office - Portland

8/25/12 Portland

Front Office 8/22/12 Eugene $11.00/hr DOE

Receptionist-Kmc 8/20/12 Klamath Falls $11.50/hr

Medical Mgmt Coord-Pop 2/ Evenings 8/18/12 Portland

Imaging Assistant 8/16/12 Salem

Credentialing Specialist 8/15/12 Bend $8.80/hr to

$999.99/hr DOE

Patient Access Representative 8/11/12 Cottage

Grove

$11.27/hr to

$16.90/hr



















Receptionist-Adult Medicine Clinic 8/6/12 Klamath Falls $11.10/hr

Float Pool - Clerical - On Call 8/3/12 Roseburg DOE

Receptionist / Medical Billing 8/3/12 Mcminnville DOE

Medical Biller 7/30/12 Eugene $13.00/hr to

$15.00/hr DOE

Medical Coding / Billing Specialist 6/25/12 Klamath Falls DOE

Unit Secretary 6/23/12 Mcminnville DOE

Medical Front Office 6/13/12 Roseburg DOE, Neg.

Monitor Tech-Supplemental 5/4/12 Klamath Falls $12.80/hr DOE

Job Openings from the Web for Medical Secretaries

The following job openings have been automatically extracted from various sites across the

Web. These links are provided as supplemental resources. However, the Employment

Department cannot validate these openings nor endorse any of these external sites. Some of

these jobs may no longer be open. In some cases, a single opening may be posted on multiple

sites.


Job Title Date


Receptionist 9/13/12 Portland Prestige Care and

Prestige Senior Living


Experienced Medical Assistant Needed for

Full Time Float Opportunity














Patient Access Rep - Internal Medicine 9/12/12 Eugene Peace Health

Patient Care Coordinator-Portland, OR 9/12/12 Lake

Oswego Sonus

Patient Access Rep - Family Practice 9/12/12 Eugene Peace Health

Patient Access Rep - South 9/12/12 Eugene Peace Health

Administrative Assistant - Dental Hygiene

Front Office - Portland

9/12/12 Portland DeVry University

Provider Relations Coordinator 9/12/12 Portland OfficeTeam

Medical Receptionist 9/11/12 Salem The Doctors CLinic

Referrals Specialist 9/11/12 Salem The Doctors CLinic

Patient Access Rep 9/11/12 Cottage

Grove Peace Health

Medical Office 9/11/12 Hillsboro

Credentialing Specialist 9/11/12 Bend

Clinic Ops. Coordinator 9/11/12 McMinnville Willamette Valley

Medical Center

Dental Member Assistant - (Job Number:

150853)

9/10/12 Clackamas Kaiser Permanente

Reception/Scheduling Secretary 9/10/12 Lincoln City Samaritan North Lincoln

Hospital


Clinic Services Splst 2 - Firwood Clinic

Sandy OR

9/10/12 Sandy LEGACY HEALTH CARE




















Experienced, full-time Accounts

Receivable/Insurance Representative to

join our billing office


Service Coordinator - MSS 9/10/12 Eugene Maxim Healthcare

Services

Clinic - Assistant Manager 9/9/12 Newport Samaritan Pacific

Community Hospital

Medical Scheduler / Referral /

Authorization Coordinator

9/8/12 Eugene

Maxim Staffing

Solutions--

Administrative Staffing


Chiropractic Clinic Receptionist 9/8/12 Aloha

State of Oregon License Information for Medical Secretaries

No statewide license is required for this occupation.

Wages for Medical Secretaries

Region

---------------- 2012 Wages ----------------


Hourly

($/hr)

Avg

Annual 10th 25th

50th

(median) 75th 90th

















Lane 12.13 13.29 15.23 18.01 21.14 16.12 33,532

Douglas 9.76 11.48 13.54 15.81 18.83 14.01 29,152

Coos / Curry 10.97 12.92 15.65 18.16 21.31 15.79 32,838


Gilliam / Hood River /

Sherman / Wheeler / Wasco

10.63 12.35 14.07 16.57 18.98 14.58 30,332


Klamath / Lake 9.78 10.98 13.34 16.44 19.82 13.96 29,049

Morrow / Umatilla 10.22 11.24 12.81 14.25 15.29 12.83 26,674



Clackamas 9.35 13.04 16.44 20.27 22.78 16.56 34,449

Regional Employment Projections for Medical Secretaries

Region

Employment

Change %

Change




















Lane 1,027 1,316 289 28.1% 29 16 45


Jackson / Josephine 976 1,205 229 23.5% 23 15 38

Clackamas 828 1,055 227 27.4% 23 13 36


Crook / Deschutes /

Jefferson

598 775 177 29.6% 18 9 27

Douglas 233 302 69 29.6% 7 4 11

Coos / Curry 201 240 39 19.4% 4 3 7

Klamath / Lake 194 233 39 20.1% 4 3 7

Gilliam / Hood River /

Sherman / Wheeler /

Wasco

166 211 45 27.1% 5 3 7

Clatsop / Columbia /

Tillamook

157 198 41 26.1% 4 2 6

Morrow / Umatilla 129 169 40 31.0% 4 2 6



These estimates do not include self-employment. Replacement openings are caused by existing workers permanently

leaving their occupation. Many additional job openings occur due to job changes within occupations.

Industries of Employment for Medical Secretaries



















Industry


2010

Employment

Professional, Scientific, and Technical Services Private 303





Offices of Dentists Private 2,042

Offices of Other Health Practitioners Private 1,436


Medical and Diagnostic Laboratories Private 129

Hospitals Private 2,008

General Medical and Surgical Hospitals Private 1,968

-


Answer inquiries and obtain information for general public, customers, visitors, and other

interested parties. Provide information regarding activities conducted at establishment; location

of departments, offices, and employees within organization. Exclude "Switchboard Operators,

Including Answering Service" (43-2011).


Receptionists and Information Clerks

Employment Outlook for Receptionists and Information Clerks

Statewide 2010 employment is estimated to be much larger than the statewide average. This










Employment

Analysis

occupation is expected to grow at a somewhat faster rate than the statewide

average. Total job openings are projected to be much higher than the statewide

average.


Data Sources and Limitations

Current Employment Department Job Openings for

Receptionists and Information Clerks


Job Title Date


Bilingual Resource Specialist 9/19/12 Eugene $9.00/hr DOE

Receptionist 9/19/12 Hillsboro DOE

Bilingual Spanish Front Desk Administrative Assistant -

Temporary for 2 Months

9/19/12 Portland $13.00/hr

Receptionist 9/19/12 Portland

Front Desk Support 9/18/12 Coburg $10.00/hr to

$11.00/hr

Front Desk Assistant 9/18/12 Eugene $10.00/hr to

$12.00/hr

Front Desk Coordinator 9/18/12 Eugene $11.00/hr to

$13.00/hr

Receptionist 9/15/12 Salem

Receptionist / Customer Service Representative 9/14/12 Beaverton DOE

Receptionist 9/14/12 Harbor $12.00/hr

Front Office / Receptionist 9/14/12 Klamath

Falls DOE

http://www.qualityinfo.org/pubs/occoutlook/datadesc.pdf













Receptionist/File Clerk 9/12/12 Enterprise $11.47/hr to

$12.47/hr DOE

Front Desk Specialist - OJT 9/11/12 Wilsonville $10.00/hr to

$15.00/hr DOE

Receptionist - Bl Eng/Spanish 9/11/12 Hillsboro DOE

Receptionist / Translator 9/11/12 The Dalles DOE

Medical Clinic Receptionist 9/10/12 Astoria $11.00/hr DOE

Office Specialist I (Age 55+) 9/10/12 Roseburg $8.80/hr

Receptionist - Administration 9/4/12 Portland $10.00/hr to

$11.00/hr DOE

Clinic - Medical Office Receptionist - Req. #19071 8/29/12 Albany $11.47/hr to

$16.84/hr DOE

Front Desk Receptionist 8/27/12 Ashland $10.00/hr DOE

Medical Receptionist 8/24/12 Boardman $9.00/hr DOE

Receptionist/Veterinary Assistant 8/21/12 Salem $8.80/hr to

$9.00/hr DOE

Secretary/Receptionist 8/21/12 Klamath

Falls DOE

Secretary/Receptionist (Part Time) 8/14/12 Oregon City $10.00/hr to

$12.00/hr DOE

Customer Service Receptionist 7/30/12 Eugene DOE

More Jobs

Job Openings from the Web for Receptionists and Information Clerks

The following job openings have been automatically extracted from various sites across the Web. These

links are provided as supplemental resources. However, the Employment Department cannot validate















http://www.qualityinfo.org/olmisj/OIC?startnum=26&action=report&rpttype=custom&rpt=jobs&occ=434171&areacode=4101000000

these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In

some cases, a single opening may be posted on multiple sites.


Job Title Date


RECEPTIONISTS NEEDED 9/18/12 Albany sos employment

Receptionist 9/18/12 Coos Bay SOUTHWEST PHYSICAL

THERAPY

Men's Front Desk Attendant 9/17/12 Portland Nike

Men's Front Desk Attendant 9/16/12 Portland

Men%27s Front Desk Attendant 9/15/12 Portland Nike

Front Office / Receptionist 9/15/12 Klamath

Falls

Medical Spa Receptionist 9/14/12 Portland Remedy Intelligent Staffing

Receptionist 9/13/12 Salem Kforce

Receptionist 9/12/12 Salem Kforce, Inc .

Receptionist 9/12/12 Salem Kforce

Medical clinic receptionist 9/12/12 Astoria

Receptionist/Front Office 9/10/12 Beaverton Sunrise Systems Inc

Front Desk Coordinator 9/10/12 Portland OfficeTeam

Receptionist 9/10/12 Springfield PacificSource Health Plans

RECEPTIONIST/ADMINISTRATIVE ASST 9/9/12 Portland Yates, Matthews and

Associates
















Accounting Data Entry / Front Desk

Receptionist

9/7/12 Tualatin MotoSport, Inc.

Receptionist 9/7/12 Hillsboro Hillsboro Eye Clinic

Receptionist 9/6/12 Coos Bay SOUTHWEST PHYSICAL

THERAPY

Receptionist 9/3/12 Salem OfficeTeam

Receptionist -- Vale 8/30/12 Vale

Medical Reception (1110_8325402) 8/29/12 Roseburg

Receptionist 8/29/12 Portland Everest College - Corinthian

Receptionist 8/29/12 Portland Corinthian Colleges Inc.

Receptionist in Gresham, Oregon 8/28/12 Gresham Randstad US

Receptionist in Gresham, Oregon 8/28/12 Gresham RANDSTAD STAFFING

More Jobs

State of Oregon License Information for Receptionists and

Information Clerks

No statewide license is required for this occupation.

Wages for Receptionists and Information Clerks

Region

---------------- 2012 Wages ----------------


Hourly

($/hr)

Avg

Annual 10th 25th

50th

(median) 75th 90th













http://www.qualityinfo.org/olmisj/OIC?startnum=26&action=report&rpttype=custom&rpt=jobs_hwol&occ=434171&areacode=4101000000





Lane 9.28 10.19 12.13 14.55 17.48 12.69 26,407

Douglas 9.18 10.03 12.15 14.67 17.42 12.68 26,375

Coos / Curry 9.11 9.70 11.27 13.56 15.27 11.77 24,489


Gilliam / Hood River / Sherman / Wheeler

/ Wasco

9.38 10.03 11.10 12.53 14.43 11.52 23,960


Klamath / Lake 9.30 10.11 11.67 13.65 14.94 11.93 24,832

Morrow / Umatilla 9.24 9.94 11.50 13.49 14.98 11.86 24,678



Clackamas 9.29 10.14 11.93 14.90 18.08 12.92 26,860


Regional Employment Projections for Receptionists and Information

Clerks

Region

Employment

Change %

Change




















http://www.qualityinfo.org/olmisj/DataSource?itemid=00000805



Clackamas 1,133 1,441 308 27.2% 31 39 70

Lane 1,040 1,263 223 21.4% 22 35 57

Jackson / Josephine 785 931 146 18.6% 15 26 41


Crook / Deschutes / Jefferson 579 701 122 21.1% 12 19 32

Douglas 256 321 65 25.4% 7 9 15

Coos / Curry 204 236 32 15.7% 3 7 10

Clatsop / Columbia / Tillamook 203 242 39 19.2% 4 7 11

Morrow / Umatilla 179 230 51 28.5% 5 6 11

Klamath / Lake 146 163 17 11.6% 2 5 7


Wheeler / Wasco

138 167 29 21.0% 3 5 8



These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their

occupation. Many additional job openings occur due to job changes within occupations.


Industries of Employment for Receptionists and Information Clerks

Industry


2010

Employment

















http://www.qualityinfo.org/olmisj/DataSource?itemid=00000806

Construction Private 253

Specialty Trade Contractors Private 168

Building Equipment Contractors Private 113

Manufacturing Private 403

Wholesale Trade Private 339

Merchant Wholesalers, Durable Goods Private 167

Merchant Wholesalers, Nondurable Goods Private 136

Retail Trade Private 512

Motor Vehicle and Parts Dealers Private 200

Automobile Dealers Private 167

General Merchandise Stores Private 111

Transportation and Warehousing Private 112

Information Private 148

Finance and Insurance Private 647

Credit Intermediation and Related Activities Private 146

Insurance Carriers and Related Activities Private 411

Insurance Carriers Private 96

Agencies, Brokerages, and Other Insurance Related Activities Private 315

Real Estate and Rental and Leasing Private 379

Real Estate Private 365





Offices of Real Estate Agents and Brokers Private 215

Activities Related to Real Estate Private 99

Professional, Scientific, and Technical Services Private 1,675

Legal Services Private 444

Accounting, Tax Preparation, Bookkeeping, and Payroll Services Private 230


Administrative and Support and Waste Management and Remediation

Services Private 856

Administrative and Support Services Private 844

Employment Services Private 596

Educational Services Private 286




Offices of Dentists Private 446

Offices of Other Health Practitioners Private 469


Hospitals Private 247

General Medical and Surgical Hospitals Private 240

Nursing and Residential Care Facilities Private 435

Community Care Facilities for the Elderly Private 331












Social Assistance Private 318

Individual and Family Services Private 190

Arts, Entertainment, and Recreation Private 792

Amusement, Gambling, and Recreation Industries Private 753

Other Amusement and Recreation Industries Private 752

Other Services (except Public Administration) Private 1,167

Personal and Laundry Services Private 708

Personal Care Services Private 615

Religious, Grantmaking, Civic, Professional, and Similar Organizations Private 407

Religious Organizations Private 140

Business, Professional, Labor, Political, and Similar Organizations Private 160

Public Administration State 338

Administration of Human Resource Programs State 147

Educational Services Local 150

Public Administration Local 167

Executive, Legislative, and Other General Government Support Local 138

Educational Requirements for Receptionists and Information Clerks

Workers must have short-term on-the-job training to gain the necessary skills for this occupation.

However, those with related work experience have a competitive advantage in this labor market.






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