CURRICULAR PRACTICAL TRAINING

CURRICULAR PRACTICAL TRAINING at

KITSILANO PHYSIOTHERAPY CLINIC

Canadian Work Experience

As experienced by

Manasvini Vimal KumarStudent Id: 1637545

MADS 5001: Curricular Practical TrainingMentored by

Dr. Phyllis MacIntyre

Fairleigh Dickinson University

Introduction

• Kitsilano Physiotherapy Clinic is a 30 year old famous business situated in Kitsilano

• Services provided:

Physiotherapy Hydrotherapy Acupuncture Manual Therapy Spinal Decompression Active Exercises Laser Therapy Home visits Shockwave Therapy

Staff Members

Jane Heather Murray M.Sc, PT, CAFCI

Shirley Estey MPT, B.Sc, CAFCI

Staff Members

Patricia OtukolB.Sc (Kin), MPT

Gail MattukBMR, PT

Owners-Mark and Janna Mandelstam

BPT, MCPA, CAFCI

ExperienceA typical day:• Greet the patients• Take payment• Take them to a pre-prepared bed• Give chart to physioherapist

Opening:• Check for cleanliness• Fill soda water• Keep previous day’s charts back• Fill the hydrocollater

Closing:• Cash out• Printing daily validations• Prepare clinic for the next day• Backup database

Receptionist in action

Reception terminal-multitasking

Patient pre-paying for his visit

Clinic from inside

Physiotherapists in action

Shirley teaching back exercises

Physiotherapists in action

Jane teaching strengthening and balancing exercises

Kate Patterson-my supervisor

Lessons learnt• Never argue• Never justify mistakes• Value each second of time• Do not interrupt when someone is talking • Do not try to clarify your position immediately• Write it down, you’ll forget• DO NOT disturb people during their breaks• Be extra patient with seniors• No matter what, MAINTAIN your calm• DO NOT try to be over-helpful/over smart• Choose your words carefully• Minimize your words• Write to the point-BREVITY is important• Be tactful

Overall experience• Rewarding• Chance to live Canadian work culture• Learnt Canadian work ethic• It’s a challenging position• Oneness of the Canadian Healthcare System• Understood the structure of the system• Great foot in-the-door opportunity

Have been offered a part time position

Things different from India

Almost everything

Work culture Mannerism Formal environment-mean business Time is supreme in importance Payment- no credits here Tests, scans take forever here Healthcare is more accessible there Variety is available System is more approachable

Recommendations• More responsible role would be better• Was just plain office work- should be more challenging• Healthcare experience could have been used• “Follow exact same way” discourages innovation• ‘Routine’ work- should be less monotonous• More meaningful placement required

Grateful for the experience