CURRENT TITLE CURRENT EMPLOYER Andy McClelland Creative … · 2015. 3. 26. · CV 07969 215 632 . SUPER ADMIN ADMIN ˜TEAM LEADER˚ FINANCE MANAGER BUSINESS MANAGER CONTRACTS MANAGER

NAME

Andy McClellandCURRENT TITLE

Creative LeadCURRENT EMPLOYER

MadebyMint

EDUCATION & EMPLOYMENT

MADEbYMINTCreAtive LeAd

DEFINITE VISION CREATIVESeNiOr deSiGNer

MAMMOTHSeNiOr deSiGNer

AV bROwNEdeSiGNer

UNIVERSITY OF ULSTERdeSiGN fOr viSuAL COMMuNiCAtiON

bIFHEGrAphiC deSiGN

DATES

2012 - feB

2011 - 2012JuNe feB

2010 - 2011MAr JuNe

2006 - 2010JuLY feB

2005 - 2008Sept MAY

2003 - 2005Sept JuNe

QUALIFICATION

2012 - feB

2011 - 2012JuNe feB

2010 - 2011MAr JuNe

2006 - 2010JuLY feB

bDES HONS2:1

HNDdiStiNCtiON

LATEST PROJECT

SKILLSET & KNOwLEDGE

APPLICATIONSphOtOShOpiLLuStrAtOriNdeSiGNCOdAfireWOrKSdreAMWeAver

EXPERIENCEuX StrAteGYeCOMMerCeprOJeCt LeAddAtA ANALYSiShtML/CSS

LIbERITY IT

through an iNveSt Ni design framework, MadebyMint were tasked with creating a user experience strategy and design development for Liberty it’s internal intranet system.

the internal intranet services over 450 staff in both the Belfast and dublin offices and aims to include both company policy and procedure legislation and social and charitable events and company activity information.

phase one, based on the requirements to satisfy the iNveSt Ni design framework requirements consisted of a homepage redesign based on current content provide by the client.

57 ShOre CreSCeNtBeLfASt Bt15 4JpCOuNtY ANtriM

07969 215 [email protected]

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www.andymcclelland.co.uk07969 215 632

Recent UX/UI Strategy & DesignClient: CONCeNtriX Project: NdA*Requirements: uX Strategy, ui design, project Management, Client uX Workshops and education

brief/Details:My relationship with Concentrix has developed over the past year while working as Senior Lead Creative at MadebyMint. Our flagship project with Concentrix was to redesign the user experience including visual interface for an external software application with over 75,000 corporate customers and end users.

My role in this project was as Lead uX Strategy and design along with project Management. Leading both the MadebyMint creative team along with management of the Concentrix internal Business Analysts and Software developers we developed an agile software interface with customisable widgets and modules to support the desired requirement for individual client customisation.

the project is currently in final beta testing phase and should be live in Q1 of 2015.

the success of this project has lead to further uX/ui projects with Concentrix and their recent acquisition of iBM Global insurance Applications.

*[due to Non-disclosure Agreements specific details of project can not be included at this time] reduced number of required client interactions

15

Average user workflow optimisation

50%

Average decrease in user abandonment and lead off

34%



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ADMIN [TEAM LEADER] FINANCE MANAGER BUSINESS MANAGER CONTRACTS MANAGERSUPER ADMIN

SYSTEM NAVIGATIONSuggested system navigation change

CURRENT[SYSTEM WIDE]

CURRENT[SYSTEM WIDE]

REVENUE INVOICE COSTING ONLINE REQUEST

CSAT KM PERMISSIONS INTEGRATIONS

SUGGESTED[SYSTEM WIDE]

DASHBOARD TRANSACTIONS REPORTS SUPPORT SETTINGS

+ REVENUE Masterfile Management

Transaction

Report Generation

Adhoc/Queries

+ INVOICE Masterfile Management

Report Generation

+ COSTING Masterfile Management

Transaction

Report Generation

+ ONLINE REQUEST

+ CSAT Masterfile Management

Transaction

Report Generation

+ KM

+ PERMISSIONS Masterfile Management

+ INTEGRATIONS Masterfile Management

+ DASHBOARD Management Dashboard

+ TRANSACTIONS Revenue Costing Customer Satisfaction

+ REPORTS Revenue Invoice Costings Customer Satisfaction

+ SUPPORT Online Request Knowledge Management

+ SETTINGS Profile Management Revenue Invoice Costing Customer Satisfaction Permissions Integrations

+ DASHBOARD Team Leader Dashboard



+ SUPPORT Online Request Knowledge Management

+ SETTINGS Profile Management Revenue Invoice Costing Customer Satisfaction Permissions Integrations

+ DASHBOARD Business Dashboard

+ TRANSACTIONS Revenue

+ REPORTS Revenue

+ SUPPORT Knowledge Management

+ SETTINGS Profile Management

+ DASHBOARD Contracts Dashboard

+ TRANSACTIONS Contracts

+ REPORTS Contracts

+ SUPPORT Knowledge Management

+ SETTINGS Profile Management

+ DASHBOARD Finance Dashboard



+ SUPPORT Online Request (?) Knowledge Management

+ SETTINGS Profile Management Permissions (?)

LOW

ER

LE

VE

L A

CC

ES

S

USER TYPESSuggested User types with associated permissions.

SUPER ADMIN[DEVELOPMENT TEAM]

Super Admins will have system wide access to all areas of the site with read, write and configuration ability.

This level should be restricted to a select number of users and should include those that will develop the

system and carry out all maintenance and upkeep.

ADMIN[MANAGEMENT EXECUTIVES][TEAM LEADERS]

Admins should be considered the highest level (daily) system users. They will be management or team lead

status and will have full access to all front end areas of the system (read, write, edit) and full user management

including those of lower level status. This can be system wide or team based.

FINANCE MGR[REVENUE/COSTING/INVOICE MANAGEMENT & ANALYSIS]

Finance Managers will have access to all (front end) finance areas of the system (revenue, costings, invoices,

etc). They will act as lower level invoice sign o� persons and have the ability read, write and edit all finance

areas. They could also be given access (read only) to lower level users (team based) if required.

BUSINESS MGR[REVENUE INPUT & REVIEW]

Business Managers will be the daily input class and will be responsible for inputting all revenue details.

They will have access to the revenue area of the system and reports associated with revenue updating and

forecasting. No lower level user access. Can manage and update their own profile and system settings (limited).

CONTRACTS MGR[CONTRACT INPUT & REVIEW]

Contracts Managers will be tasked with the inputting and maintenance of customer contracts (MSA, SOW,

Billing Activity). They will have access to the customer/contracts area of the system. No lower level user access.

Can manage and update their own profile and system settings (limited).MAIN NAV INTERACTION REPORTSuggested Interactions and functionality aspects for CES Main Navigation

User Profile and SettingsWhen the user hovers over each icon the icon colour will change to purple/lylic and a dropdown list will appear with an excerpt or title. These titles should be clickable and take the user to the appropriate area of the application. Again when the user hovers over each title a hover state colour change should occur, in this case white to purple/lylic.

Primary NavigationThe application will use a mega-menu dropdown. We have suggested simplifying the main menu to the five main headers as shown; Dashboard (Home/Landing Screen), Transaction, Reports, Support, Settings.

The navigational items within each main navigation header will depend on the user level and permissions. [Refer to next page for suggested dropdown menu suggestions.]

*Note: Dashboard would not have a dropdown as there would not be multiple options to select. Dashboard would simply link to the users dashboard screen.

Mega-menu ExampleThis example shows a higher user level example of the mega-menu with more permissions shown. ‘Upload Billing Source Transaction’ also shows how the hover state could be displayed for the mega-menu links. Using the dark Navy/Grey colour and using a heavier font weight (bold).

Revenue, Costings and Customer Satisfaction (CSAT) are only headers and would not be clickable. The categorisation here has been taken from the current demo application.

Main navigation items; Reports, Support and Settings would all take the same format and would use categorisation from the current application from; Report Generation, KM and Masterfile Management respectively.

D

INTERACTIONS/NOTES

C

ACTUAL FORECASTED TEAM AVERAGE

User: Jimmar Repolido | Organizational Unit: Concentrix UK | Version No. 01.23.14.01 | Today is April 16, 2014 04:20:44 AM | Server IP Address: 10.100.1.155 | There is 1 user online

© CONCENTRIX CONTRACT SYSTEM 2014 | VERSION NO. 01.23.14.01 | TODAY IS APRIL 11, 2014 09:08:25 AM

47Pending Tasks 78%

Forecast vs Actual Success 3New Reports Generated

4Sign-offs Completed

REPORT [ACTUAL vs FORECAST vs TEAM AVERAGE]

REVENUE QUICK ADD

$10,000

$8,000

$6,000

$4,000

$2,000

0

SALES

CUSTOMER LIST

ArrowECS [Arrow ECS GmbH]

ArrowECS [Arrow ECS UK]

ArrowECS [Arrow GmbH]

Brocade Communications Systems... [Brocade PH]

Harmonic Inc [Telesales Commission]

Ruckus Co. [Inter-Company]

Ruckus Co. [Ruckus Wireless]

SCH Group [SCH Group]

SONIC WALL [CNX-US-SonicWall]

SONIC WALL [Lead Generation]

SONIC WALL [Sonic Wall Encover]

SONIC WALL [Sonic Wall -UK]

Symantec Corporation [Symantec APJ]

Symantec Corporation [Symantec EMEA Technology]

Symantec Corporation [Symantec - Sales Renewal]

Symantec Corporation [Symantec SUB 7K]

Symantec Corporation [The Renewal Centre]

Watchguard Co. [Watchguard Renewals]

BILLING ACTIVITY

Faxes

T’Certs

VOI

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC

ON TIME LATEREPORT [ON TIME COMPLETION RATE]

100%

80%

60%

40%

20%

0

RATE

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC

Search Customer List Search Billing Activity

14Mon

April

15Tues

April

16Wed

April

17Thurs

April

18Fri

April

19Sat

April

ACTIVITY INFO

Billing Status:

Quantity:

Price:

Total Amount:

Currency:

Notes:

Created by:

Modified by:

Pending

10000

5

4635

Jacqueline, Sausman

Last Modified: 2014-04-14 | 09:30:06

$

Jacqueline, Sausman

Jacqueline, Sausman

Last Modified: 2014-04-14 | 09:30:06

10000

DATA ENTRYEnter Quantity for Wed, 16 April, 2014

Quantity updated successfully

T’Certs totalled

from daily to monthlystarting April 2014

Welcome to Concentrix

CONTRACTSYSTEM JIMMAR REPOLIDO 4 1

DASHBOARD TRANSACTION REPORTS SUPPORT SETTINGS

REVENUE

Billing Source Transaction Data Entry

Upload Billing Source Transaction

Upload Expense

Upload Revenue Forecast

Quantity pending for 3 customers on 2014-04-15

4 sign-offs completed

Urgent notification

Click-through to task or area that notification is referencing

NOTIFICATIONS

D C

DASHBOARD TRANSACTION REPORTS SUPPORT SETTINGS

REVENUE

Billing Source Transaction Data Entry

Upload Billing Source Transaction

Upload Expense

Upload Revenue Forecast

COSTING

Data Capture - Gen. & Admin Expenses

Data Capture - Payroll Worksheet

Data Capture - Timesheet

Upload Cost Forecast

CUSTOMER SATISFACTION (CSAT)

CSAT Raw Data

Generate Survey Link

Re-send Survey Email

- Sample Survey Form

Non-Renewals

Renewals

E

CONCENTRIX CESuX/ui strategy and design of software application. user hierarchy, system navigation and ui design input.



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MagOwaN TyRESB2C Mobile application for the ordering and purchase of vehicle tyres.



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JUST TaNKER SPaRES

B2C eCommerce Website with complex mega-menu navigation and extensive

product categorisation.



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Project Cargo... When Size Matters!

HOME

About us

Get a Quote

Contact us

Frieght Forwarding

International Relocation

Project Cargo

Ship’s Agency

Isle of Man Service

Group Services

Group O� Site Facilities

Environmental

Accreditations

Group Careers

Group Client Login

Haulage

Motorfreight

Distribution

Haulage Services

Warehousing

e-Transport

+44 (0) 28 9077 9088

[email protected]

All-Route Shipping Ltd

14-16 West Bank Road

Belfast Harbour Estate

Belfast BT3 9JL

SERVICES CONSIDERATIONS GROUP SERVICES CONTACT US

Frieght ForwardingRead more

InternationalRelocationRead more

Make Our Team... Your Team, Today!

Ship’s Agency & Port LogisticsRead more

Isle of Man Weekly ServiceRead more

A Woodside Group CompanyABOUT US SERVICES GET A QUOTE CONTACT US

INTERNATIONAL RELOCATION SHIP’S AGENCYFREIGHT FORWARDING STORAGE & WAREHOUSINGPROJECT CARGO ISLE OF MAN GROUP SERVICES

A Woodside Group Company

Copyright2015. A Woodside Group Company | Site: re�ned

We have a professional team with a wealth of experience in all aspects of transport and logistics

CLICK HERE TO PLAY

A picture paints a thousand words. A video...

Project CargoWe handle the transportation of highly specialist shipments that require individual

transport planning from origin to destination. These vary from oversized and

heavy items, to complex and sensitive items with special handling and packaging

requirements.

So, however logistically challenging your project may be, our dedicated Project Cargo

team has the time, the tools and the talent to complete it, with the minimum of fuss

and disruption.

From origin to destination, we have the team to handle your highly specialist shipments

aLL-ROUTE SHIPPINgresponsive website concepts for local freight forwarding and global shipping company.



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CHOCOLaTE & gREEN

A recent branding project for a deli/ café/ bakery opening in New York, late 2014.

Conceptual mockup interior. Not actual premises



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DASHBOARD

203 USERS 3 PENDINGPAGES 1 2 3 4 5 6 7 8 9 NEXT> LAST>>

PAGES 1 2 3 4 5 6 7 8 9 NEXT> LAST>>

ACCOUNT DETAILS USERS DEPARTMENTS USER ACTIVITY SYSTEM ACTIVITY

CAMPAIGNS LISTS REVIEW ACCOUNT SUPPORT LOG OUT

Logged in as Colin Meneely. Last logged in on: 24 August 2013 | 14:23

Account Type: Admin | For Technical Enquiries contact Support

Powered by Mintmail. Email Marketing Made Easy

FILTER: FILTER USERS BY

SORT BY: SORT USERS BY

ADD NEW USER

SARAH JANE MCCLELLAND [email protected]

RICHARD WESTFIELD [email protected]

KIM STRANGEWAYS [email protected]

USERNAME

KIM.STRANGEWAYS

POSITION

CS MANAGER

TELEPHONE

02890861211

EXT

204

MOBILE USER TYPE

MEMBER

DEPARTMENT

VALLEY LEISURE CENTRE

CHRIS BARREN [email protected]

JAMES BROWN [email protected]

PENDING USERS ADMINS TEAM LEADERS MEMBERS ALL USERS USER DETAILS

REVIEW FULL CAMPAIGN STATS

EDIT USER USER ACTIVITYDELETE USER

3

OTHER USERS IN THIS DEPARTMENT

EMAIL

[email protected]

LATEST ACTIVITY ALL USER ACTIVITY

37% 5OPEN RATE

BOUNCES

0%CLICK RATE

LATEST SENT CAMPAIGN: VALLEY FAMILY FUN DAY - SATURDAY 7TH SEPTEMBER 2013

PREVIEW

MINTMaILuX/ui strategy & design of inhouse email marketing system.



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If you would like to discuss any of the details above further please do not hesitate to get in contact

THaNK yOU FOR yOUR CONSIDERaTION

CV & PORTFOLIO www.andymcclelland.co.uk

CONtACtANDY MCCLELLAND57 Shore Crescent, Belfast Bt15 4Jp

T. +44 [0] 7969 215 632E. [email protected]

Created & developed by Andy McClelland. All designs and conceptual development produced under the employment of MadebyMint. All information copyright of respective owners. please do not duplicate or distribute without prior permission.



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CURRENT TITLE CURRENT EMPLOYER Andy McClelland Creative … · 2015. 3. 26. · CV 07969 215 632 . SUPER ADMIN ADMIN ˜TEAM LEADER˚ FINANCE MANAGER BUSINESS MANAGER CONTRACTS MANAGER

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