Current account: the big bang? Retail banking and customer loyalty

Page 1 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/1.jpg' width='140' height='200' /> ©TNS 2013 1

A TNS UK study on loyalty in retail banking

Page 2 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/2.jpg' width='140' height='200' /> ©TNS 2013 2

Page 3 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/3.jpg' width='140' height='200' /> ©TNS 2013 3

Page 4 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/4.jpg' width='140' height='200' /> ©TNS 2013 4

Page 5 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/5.jpg' width='140' height='200' /> ©TNS 2013 5

Page 6 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/6.jpg' width='140' height='200' /> ©TNS 2013 6

Page 7 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/7.jpg' width='140' height='200' /> ©TNS 2013 7

Page 8 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=8' data-page='8' class='cut-thumb lazyload' alt='Page 8: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/8.jpg' width='140' height='200' /> ©TNS 2013 8

Page 9 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=9' data-page='9' class='cut-thumb lazyload' alt='Page 9: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/9.jpg' width='140' height='200' /> ©TNS 2013 9

Page 10 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=10' data-page='10' class='cut-thumb lazyload' alt='Page 10: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/10.jpg' width='140' height='200' /> ©TNS 2013 10

Page 11 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=11' data-page='11' class='cut-thumb lazyload' alt='Page 11: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/11.jpg' width='140' height='200' /> ©TNS 2013 11

Page 12 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=12' data-page='12' class='cut-thumb lazyload' alt='Page 12: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/12.jpg' width='140' height='200' /> ©TNS 2013 12

Page 13 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=13' data-page='13' class='cut-thumb lazyload' alt='Page 13: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/13.jpg' width='140' height='200' /> ©TNS 2013 13

Page 14 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=14' data-page='14' class='cut-thumb lazyload' alt='Page 14: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/14.jpg' width='140' height='200' /> ©TNS 2013 14

Page 15 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=15' data-page='15' class='cut-thumb lazyload' alt='Page 15: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/15.jpg' width='140' height='200' /> ©TNS 2013 15

Page 16 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=16' data-page='16' class='cut-thumb lazyload' alt='Page 16: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/16.jpg' width='140' height='200' /> ©TNS 2013 16

Page 17 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=17' data-page='17' class='cut-thumb lazyload' alt='Page 17: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/17.jpg' width='140' height='200' /> ©TNS 2013 17

Page 18 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=18' data-page='18' class='cut-thumb lazyload' alt='Page 18: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/18.jpg' width='140' height='200' /> ©TNS 2013 18

Page 19 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=19' data-page='19' class='cut-thumb lazyload' alt='Page 19: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/19.jpg' width='140' height='200' /> ©TNS 2013 19

Page 20 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=20' data-page='20' class='cut-thumb lazyload' alt='Page 20: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/20.jpg' width='140' height='200' /> ©TNS 2013 20

Page 21 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=21' data-page='21' class='cut-thumb lazyload' alt='Page 21: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/21.jpg' width='140' height='200' /> ©TNS 2013 21

Page 22 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=22' data-page='22' class='cut-thumb lazyload' alt='Page 22: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/22.jpg' width='140' height='200' /> ©TNS 2013 22

Page 23 <img data-url='document/current-account-the-big-bang-retail-banking-and-customer-loyalty.html?page=23' data-page='23' class='cut-thumb lazyload' alt='Page 23: Current account: the big bang? Retail banking and customer loyalty' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022051411/5455e170af795998788b4ae4/html5/thumbnails/23.jpg' width='140' height='200' /> ©TNS 2013

For further info, please contactFabrizio Andreose

Account Director TNS Italia@:fabrizio.andreose@tnsglobal.com

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Current account: the big bang? Retail banking and customer loyalty

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