CULTURAL INTERACTIONS TRAINING OF TRAINERS Organization Name/Title.

CULTURAL INTERACTIONS TRAINING OF TRAINERSOrganization Name/Title

Objectives

Define Culture Define Cultural Awareness vs. Cultural

Competence Identify 2 positive and negative beliefs you

have about Cultural Awareness Identify 2 assumptions about your

patient/client that affect your interactions in a positive way and 2 that affect your interactions in a negative way

Define the culture of your organization Create a plan to reinforce the defined culture

Why do we work in Healthcare? I want you to write down why you

decided to enter this line of work.

Consensus?

6 principles for implementing Cultural Awareness1.Community representation and feedback at all stages of implementation2.Cultural competency integrated into all systems of the health care organization particularly quality improvement efforts3.Ensuring that changes made are manageable, measurable, and sustainable 4.Making the business case for implementation of cultural competency polices5.Commitment from leadership6.Staff training on an ongoing basis7.Creating a workgroup

TAKING CULTURAL COMPETENCY FROM THEORY TO ACTIONEllen Wu and Martin Martinez California Pan-Ethnic Health Network October 2006

Cultural Awareness

Refers to an ability to interact effectively with people of different cultures.

Being open to the idea of changing cultural attitudes.

Cultural Competence

Culture

is learned behaviors, beliefs and attitudes

Why is the title of this presentation cultural interactions?

What are some examples of different cultures that you encounter in your daily life?

What cultural identities do you have? Pie Chart

My first day on the job

A. I knew exactly where and what I should be doing

B. I felt unsure of exactly where I should be and what I should be doing but was confident I would learn what was expected

C. I felt terrified and knew I would never get it

Patients without Health InsuranceA. Prioritize their health but do not have the

means to pay for healthcareB. Do not prioritize their health by choosing

to spend their money on other things

Charades

I want you to use your face and your body for each emotion

How did you know who to ask for assistance in your first few weeks on the job?

How do we become self-aware? List 2 positive and 2 negative

assumptions you have about Cultural Awareness

List 2 assumptions about your patients/clients that affect your interactions in a positive and negative way

Why is it important to know this? If we don’t know what we believe or

what prejudices we have we cannot manage our response

What is our organization culture?

Create a Plan

Putting it into Practice