Cultural Competence and Awareness Training Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute.

Cultural Competence Cultural Competence and Awareness Trainingand Awareness Training

Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute

AGENDAAGENDA• Group Introductions• Review Objectives for Training• Define Diversity• Heritage vs. Ethnicity vs. Race• Discuss Culture and the Stages of Cultural

Awareness• Social Identities and Privilege Indicators• Define Cultural Competence

• Cultural Humility• Case Studies and Wrap-up

• Latino Cultural Values

INTRODUCTIONS

• Take 10 minutes to create a design (drawing, sketch or words that represent you)

• Name

• Organization you work with

• Describe your design…

OBJECTIVESBy the end of the training:

• Participants will be able to explain the difference between diversity, cultural awareness and cultural competence.

• Participants will be able to look introspectively, identify where they are in the cultural awareness continuum and think of ways to progress to the next level.

• Participants will be able to identify four Latino Cultural Values.

• As a group, participants will be able to identify and discuss cultural barriers from case studies and/or in real life situations.

DIVERSITY

Diversity is the mosaic of people who bring a variety of backgrounds,

styles, perspectives, values, abilities and beliefs as assets to the groups and organizations to which

they belong.

ACTIVITY

I will read a list of statements. After each one, stand up if the statement represents you and then sit down again, and so forth.

Dimensions of DiversityDimensions of Diversity

Language Level of acculturation

Socio-economicstatus

Geography(city/suburbs/rural)

Children

Politics

Marital statusPhysicalMentalability

Country of origin

Sexuality

Religion

Race

Gender

Age

Ethnicity

Individual

Heritage vs. Ethnicity vs. RaceAncestry/Heritage is the process by which an individual acquires or becomes predisposed to characteristics of its parent. Through inheritance, variations exhibited by individuals can accumulate and cause a species to evolve.

An ethnic group or ethnicity is a group of human beings whose members identify with each other, usually on the basis of a presumed common genealogy or ancestry. Ethnic identity is also marked by recognition from others of the distinctiveness of a group, and by common cultural, linguistic, religious, behavioral or biological traits.

The term race refers to the concept of dividing people into populations or groups on the basis of various sets of characteristics and beliefs about common ancestry. The most widely used human racial categories are based on visible traits (especially skin color, cranial or facial features and hair texture) and self-identification.

What is Culture ?What is Culture ?

• Learned

• Cumulative

• Normative

• Culture affects how we view the world, others, family, relationships...

Cultural AwarenessCultural Awareness

“A fish only discovers its need for water when it is no longer in it. Our own culture is like water for the fish. It sustains us. We live and breathe through it.”

~ Stephanie Quappe and Giovanna Cantatore

Stages of Cultural Stages of Cultural AwarenessAwareness

Blindness Unconsciously Unaware

Proficiency Unconsciously Aware

Sensitivity Consciously Unaware

Competence Consciously Aware

VIDEO“Valuing Diversity”

Questions to Discuss in Your Small Groups

• What did you see taking place in the video?

• What did you learn from the video?

• Think how you might be able to apply what you learned from the video at your work or personal life.

Some Cultural Blocks to Cross-Some Cultural Blocks to Cross-Cultural RelationshipsCultural Relationships

Ethnocentrism

Stereotyping

Discrimination

Blindness

Imposition

Oppression

Prejudice

Lack of ExperienceFear

Social Identities and Privilege Indicators

© Cathy L. Royal Ph.D.

ABILITY RELIGION

AGE

SEXUALITY

ETHNICITY

RACE

ECONOMICS

GENDER

Kaleidoscope of Identities

© Cathy L. Royal Ph.D.

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Stages of Cultural Stages of Cultural AwarenessAwareness

Blindness Unconsciously Unaware

Proficiency Unconsciously Aware

Sensitivity Consciously Unaware

Competence Consciously Aware

Cultural CompetenceCultural Competence

Cultural competence refers to an ability to interact effectively with people of different

cultural backgrounds.

Developing cultural competence results in an ability to understand, communicate

with, and effectively interact with people across cultures.

To become more culturally competent To become more culturally competent a system or health provider needs to:a system or health provider needs to:

• Value diversity

• Have capacity for cultural self-

assessment

• Be conscious of the dynamics that

occur when cultures interact

• Have knowledge of different cultural

practices and worldviews

Some Latino Cultural Values

• Familismo (Family)

• Gender Roles–Marianismo–Machismo

• Respeto (Respect)

• Fatalismo (Fate)

To become more culturally competent To become more culturally competent a system or health provider needs to:a system or health provider needs to:

• Value diversity

• Have capacity for cultural self-assessment

• Be conscious of the dynamics that occur when cultures

interact• Have knowledge of different cultural practices and

worldviews• Institutionalize cultural knowledge

• Develop Cross-cultural skills

• Adapt service delivery so that it reflects an

understanding of the diversity between and within

cultures

Systemic viewSystemic view System

Individual

Health Provider

Organization

"Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.”

— Frances Hesselbein The Key to Cultural Transformation, Leader to Leader (Spring 1999)

Cultural HumilityCultural Humility

It’s a life long process that individuals consciously enter into with clients,

colleagues, friends and themselves.

Case Studies

Consider the following questions: To what extent do I understand what the client is

going through?

What would be the priorities to work with him/her?

Have you worked with individuals in similar situations? How did you respond?

What steps can be taken to address the concerns and needs of all parties involved?

What are some of the personal or professional challenges you might face in helping this individual?

CONTACT INFORMATIONAlexia [email protected](303) 262-4319

Arman [email protected](303) 262-4321

www.proyectoideas.jsi.com