Cultivating product culture
Jan 14, 2015
Cultivating product culture
Person to person(person to self)
Everyone’s a coach
Have the confidence to take feedback
Deal with things positively instead of negatively
It starts and ends with you. Be authentic.
Find people who are determined to succeed. Hire those people
Feedback loops(self correcting information)
1. Internal feedback loops
Retrospectives are awesome
Niko Niko
2. External feedback loops
Tag all customer service tickets
Quantitative and qualitative data
Net promoter score
Qualaroo
Uservoice
1000’s of analytics packages
Avoid the tyranny of inertia