CTU June 2011 - Opalis: Orchestrating your Data Center

Orchestrating your Orchestrating your Data CenterData Center

Joeie Oon Solutions Manager [email protected]

Objectives

• Understanding the datacenter landscape

• How to improve and get the best out of it?

• Introducing a new way − Integrate − automate − Orchestrate

• Q & A

Challenges and pains

• Alignment with ITIL/MOF, best practice initiatives

• Too much manual processes that are − Repetitive, undocumented, inconsistent,

error prone, slow

• Maintenance of scripts• Etc…• Etc…

Software Solutions in your DC

Are they integrated? Impo$$ible to integrate?

Even more… Hardware Solutions

Opalis : Integrates & Automates

ApplicationConfiguratio

nAdmin

Dynamic VirtManagement

Windows Server / Virt

Admin

Storage Admin

Network Admin

Monitoring Operator

System Center Orchestrator(aka Opalis)?

Use Cases

• Virtual Life Cycle Virtual Life Cycle ManagementManagement

• User & Service Provisioning

• Closed Loop Compliance• Data Refresh/Publication• Infrastructure

Remediation• RBA – Task Automation

− Server Maintenance− OS Maintenance− File System

Maintenance− Database Maintenance− Service Maintenance− Backup/Recovery

Maintenance

• Identity Management

• Infrastructure Security Infrastructure Security ManagementManagement

• ITIL Facilitation• Incident Response• Incident Enrichment• Event Management• Problem Management Reconciliation• Change Management• Configuration Management• CMDB Consolidation/Federation

Opalis - Automation (Example)

Opalis - Automation (Example)

1111

How it works?

Action ServersData Store(Run processes)

GUI(Store process logic) (Design, manage,

report)

Opalis Components

WorkflowDesigner

Operator’s Console

Integration Packs

Process Catalogs

Automation Platform

Incident Mgmt

Incident Mgmt

Change & ComplianceChange &

Compliance

Server/Service

Management(physical +

virtual)

Server/Service

Management(physical +

virtual)

Asset - CMDBAsset - CMDB

BackupBackup

Config mgmtConfig mgmt

Event mgmtEvent mgmt

NetworkNetwork

ProvisioningProvisioning

SecuritySecurity

Service DeskService Desk

StorageStorage

VirtualVirtual

DEMO

Time & Money – step by step

Open ticket.

Populate with data gathered

Open ticket.

Populate with data gathered

Event Validation

Event Validation

Gather CI service data,

check for known

outages

Gather CI service data,

check for known

outages

Update event with

ticket #

Update event with

ticket #

Resolve incident

Resolve incident

Update & close

ticket & event

Update & close

ticket & event

Verify Resolution

Verify Resolution

7 minutes7 minutes20 minutes20 minutes 10 minutes10 minutes 18 minutes

May require escalation

and lag time

between levels

18 minutes

May require escalation

and lag time

between levels

3 minutes3 minutes7 minutes7 minutes 3 minutes3 minutes

How much total time?How much total time?68 minutes of work time68 minutes of work time

Triage Diagnose Escalate Fix Report

ROI – step by step

Open ticket.

Populate with data gathered

Open ticket.

Populate with data gathered

Event Validation

Event Validation

Gather CI service data,

check for known

outages

Gather CI service data,

check for known

outages

Update event with

ticket #

Update event with

ticket #

Resolve incident

Resolve incident

Update & close

ticket & event

Update & close

ticket & event

Verify Resolution

Verify Resolution

1 minute1 minute1 minute1 minute 1 minute1 minute 3 minutes3 minutes secondsseconds1 minute1 minute secondsseconds

Less than 8 minutes totaltotal timeLess than 8 minutes totaltotal time

Monitor Ops Mgr

Alert

CheckService

availability

QueryRelated

CIs

LookupScheduledchanges

Create &populate

service deskticket

Update alert inOps Mgr

Restoreservice

Verifyservice

availability

UpdateOps Mgr

alert

Closeservice desk

ticket

Triage Diagnose Escalate Fix Report

Customer Success

Global Customers Include…

Opalis 6.3 Integration PacksOpalis Integration Packs

Microsoft Active Directory HP Operations for UNIX

Microsoft SMS HP Operations Windows

BMC Atrium CMDB HP Operations Solaris

BMC Remedy AR System HP Network Node Manager

BMC Event Manager HP Service Desk

BMC Patrol HP Service ManagerBMC BladeLogic Operations Manager HP Asset Manager

CA AutoSys HP iLO 2

CA eHealth FTP

CA Service Desk Symantec VERITAS NetBackup

CA SPECTRUM IBM Tivoli Enterprise Console

CA Unicenter NSM IBM Tivoli Netcool/Omnibus

VMware VI / vSphere IBM Tivoli Storage Manager

UNIX Integration Pack EMC Smarts InCharge

Windows 2008 R2 64-bit Platform Support

New and Updated Workflow Samples on Opalis TechNet Blog @ http://blogs.technet.com/opalis

Integration Pack for Service Manager

Integration Pack for Configuration Manager

Integration Pack for Data Protection Manager

Integration Pack for Virtual Machine Manager

Integration Pack for Operations Manager

Newest

Conclusion

Orchestrate tasks across systems and Orchestrate tasks across systems and automate large volume or highly repetitive automate large volume or highly repetitive tasks through IT Process Automationtasks through IT Process Automation

Orchestrate tasks across systems and Orchestrate tasks across systems and automate large volume or highly repetitive automate large volume or highly repetitive tasks through IT Process Automationtasks through IT Process Automation

Lower costs across datacenter management Lower costs across datacenter management and operations while improving service and operations while improving service performance through standardizing performance through standardizing processes and executionprocesses and execution

Lower costs across datacenter management Lower costs across datacenter management and operations while improving service and operations while improving service performance through standardizing performance through standardizing processes and executionprocesses and execution

System Center Opalis available through System Center Opalis available through unified license model that simplifies unified license model that simplifies purchasing while lowering costpurchasing while lowering cost

System Center Opalis available through System Center Opalis available through unified license model that simplifies unified license model that simplifies purchasing while lowering costpurchasing while lowering cost

Quiz Time

• Name the product I just demonstrated?

• Describe the function of this?• Is this cross platform?• In your own environment… How can

you use it?

Additional Resources

1. Opalis System Requirement 2. Download Opalis 180days Trial2. Information regarding the next

version of Opalis, aka System Center Orchestrator

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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.