CTM NEWS - contractswa.finance.wa.gov.au · OBT TRAINING The next complimentary webinar training session for the CTM SMART Portal and Serko training is scheduled for Wednesday 1st

CTM NEWS

Jason MacPherson – Client Value Manager Jason has taken over from Dianne. Originally from the UK Jason has spent 12 years in the travel industry in various roles ranging from consulting, servicing VIP/premium card members, management and now account management. When not at work Jason plays soccer for a local club, DJ and likes to make music. He has 3 children that also keep him busy. Jason’s contact details are: [email protected] Tel: 08 6254 8660 or 0402 243 061

TECHNOLOGY NEWS

On Hold Booking Button When making a booking on Serko (online booking tool)

and you get to the end where it gives you an option to put

the booking on hold please be aware that this function

does not actually hold the booking, but rather holds a shell

of the itinerary. Due to strict airline policies the flights will

more than likely cancel prior to you entering the booking to

confirm, sometimes only a few hours after you have held

the itinerary. If you get to the end and you are not sure

about booking then please cancel and come back later to

start again once you are sure you are ready to complete

the booking process.

OBT TRAINING The next complimentary webinar training session for the CTM SMART Portal and Serko

training is scheduled for Wednesday 1st August 2018 at 10.30am

We also have lightning training on Wednesday the 25th July

For more information, contact [email protected] or 08 6254 8660

Group training – Face-to-face: Get in contact to organise a session for 5 or more metro-based participants.

HOT TIPS PROFILES • If you click in to the invoice and

itinerary tab on the home page of

the smart portal it will take you in

to our back-office system

Tramada.

• Here you can access any current

or past itinerary or invoice to

download. This enables you to

access invoices enabling

reconciliation or to resend lost

itineraries.

• When creating profiles for travellers

please remember to add the persons

correct email address and not a fake

emails addresses.

• If you are making a guest booking for

one off travellers then you can add

fake email addresses e.g.

[email protected]

Please also make sure you are not

adding your own email address in to

new profiles.

VIRGIN AUSTRALIA UPDATE

Virgin Australia Entertainment App. Intra-WA routes – Remind your travellers to

download the App

Virgin Australia offers complimentary In-Flight Entertainment across all domestic

services, including all routes we service within Western Australia with our Wireless In-

Flight Entertainment system available on selected Boeing 737-800 and Fokker 100

aircraft. You can use your own phone, tablet or laptop to stream all entertainment.

Before you depart: Download or update the Virgin Australia Entertainment App or

prepare your laptop and remember to pack your headphones. For further information on

how to prepare your laptop please visit Virgin Australia website -

https://www.virginaustralia.com/au/en/experience/on-board-the-flight/in-flight-

entertainment/#getting-started

MANTRA UPDATE

Corporate Travel Management ∙ 1800 663 622 ∙ [email protected] ∙ www.travelctm.com