CSS -Company Overview (Oct 14) LI

Corporate Software Services

Monitoring as a Service Overview

• Company Formed May 2011

• Privately Held

• ITIL Certified

• 31 Employees Strong and Growing

• Globally Certified CA Reseller & Services Partner for CA Nimsoft Monitor and Cloud Service Management (NMS and CSM)

• CA Marketplace Partner

• Over 35+ years of CA Nimsoft experience

• 255+ Companies = 330 delivered projects

• 35 countries across 5 continents

• Offices in North America, UK & Australia

Fast Facts

Clients

Core Skills

CSSOneView

CSSOneView - Nimsoft Administration

CSS has developed a one of a kind Admin On Demand service called CSSOneView. CSSOneView is ideally suited for clients that lack the critical resources required to effectively administrate their CA Nimsoft Monitoring and Service Desk applications. CSSOneView is designed to offer direct support and remote administration of these environments.

CSSOneView is a direct channel in to the top-tier support capabilities that CSS provides. With over 35 years of experience deploying and administrating CA Nimsoft Monitoring and Service Desk environments, CSS is uniquely positioned to offer up to 24x7x365 support to our global Nimsoft clients. Once a client of CSSOneView, you will be able to utilize the ‘Best Practice’ documentation and execution that CSS has independently developed from our vast knowledge and experience. Understanding that every client is unique, there is always the ability to tailor, based on the clients specific Monitoring and Service Desk needs.

Under the CSSOneView program CSS will continually offer suggestions with configuration and workflow to help the client meet their needs faster, and more efficiently. Once CSSOneView recommendations have been enacted in the client environment, system and application downtime will be reduced, along with time to resolution on critical tickets.

CSSOneView – The background

1st & 2nd level support for NMS & NSD, providing enhanced support capabilities:

• Network Operations Center with over 35 collective years of dedicated CA Nimsoft Monitor experience

• 1st point of contact to find solutions to new / unique requirements

• Best Practice - ‘been there done that’ experienced staff to help manage the thousands of potential alarms/events through packaged run books & processes

• Manage 3rd level escalation with Vendor / 3rd Party Support

• Suite of custom packages, probes, processes & templates for accelerated deployment to new clients

Our 24 x 7 x 365 operation provides a platinum level Service Desk on a global scale. This will cover the critical infrastructure that require 99.999% availability.

CSSOneView – Enhanced Support Capability

When to engage CSS?

• Pre-Sales • Leverage the 50+ collective years of experience with ITSM and Nimsoft monitoring tools, for pre-sales

demonstrations, technical discussions, proof of concepts and formal Statement of Work .

• Consulting & Implementation• New Client on-boarding, bringing Best Practice (ITIL) / Industry Standard Approach to monitoring and

applying it to new client requirements. • Project Management

• Training• CA Nimsoft Certified Trainers, able to provide structured or customized training for the product suite• Train-the-trainer.

• Support• 24 x 5 (Global) on-going support from Best in Class CA Nimsoft Certified Professionals.• On-going NMS and Cloud Service Management Admin on demand. – CSS OneView!• NMS and Cloud Service Management Application support.

• Probe Development• Working with client requirements to build custom probes. SCOM probe and Cerner probe coming

soon!

Core services

Professional Services

• Installation

• Configuration

• Customization

• Process Documentation

• Leverage Architecture

• 1st & 2nd Level

• Health Check

• Admin on Demand (POC)

• Technology Training

• Onsite / Remote

• Public / Private

• Custom

• Transition Roadmap

• Process Ownership

• Risk Management

• Stakeholder engagement

• Product Demonstrations

• Project Definition Workshops

• Proof of Concept

• Business Case Assessment

• Statement of Work

• Solution Readiness Assessment

Plan Transition

ImplementSupport

Partners

Contacts

Roland HarveyUK Sales [email protected]+44 7973 756 762

Andy [email protected]