Page 1
CSR Review
CSR Strategy – People, Planet, Proximity
AsoneofthelargestemployersinBelgium,bpostplaysamajorroleinsociety.Itisourdutytosetanexample.Thisiswhyourambitionistomakeourcompanyprocessesandculturesustainable.Insodoing,weareabletoachieveasustainablegrowthandberecognizedbyourstakeholders(customers,shareholders,government,employees,suppliers,tradeunions,NGOs)asasociallyresponsiblecompany.Itisalsoimportanttousthatourcustomersknowthattheirletters,parcelsandlogisticsareprocessedinaresponsibleway.Oneofthekeyexamplesofbpost’sstrivingforsustainablegrowthisthesustainabilityloanittookoutattheendof2017.TheinterestrateofthisEUR300millionrevolvingcreditfacility(RCF)changesaccordingtobpost’ssustainabilityratingasdeterminedbyanexternalparty.TheloanwasthefirstofitskindinBelgiumandincentivizesourorganizationtobecomeevenmoresustainable.
Togetherwithourstakeholders,weperformedamaterialityassessment,basedonwhichwedefinedourCSRstrategystructuredinthethreefollowingpillars:
• People:wecareaboutouremployeesandarecommittedtothem.
• Planet:westrivetoreduceourimpactontheenvironment.
• Proximity:weareclosetothesocietyanditsemergingneeds.
Moreaboutourmaterialityassessmentmethodologyandourstakeholderdialoguecanbefoundonourwebsite.
Foreachofthesepillars,wehavelinkedourmaterialtopicsandstrategicKPIsonwhichweintendtofocus:
Green fleet
SHARED VALUECREATION
• Employee health and safety
• Employee training and talent development
• Ethics and diversity• Social dialogue
• • Green buildings• Waste management
• To our community• To our suppliers• To our customers
through our services
• Continuity of our business• Employee satisfaction and engagement• Customer satisfaction
PEOPLEWe care aboutour employees
and engage them
PLANETWe strive to reduce
our impact on the
environment
PROXIMITY
We are close tothe society
bpost ANNUALREPORT2018 110
CSR REVIEW
Page 2
Our CSR priorities (material topics)
Related risk & opportunities Strategic KPI Target Result 2018 vs target Result 2018 vs. external environment
People
Employeehealthandsafety
Casesofinjuryand/orillnesscanrepresentacostforbpostaswellasfortheemployeeconcerned.Also,apreventivewell-beingpolicycanhelpdecreasestresslevelsandhence,absenteeism.
Absenteeism bpostBelgiumhassetanewtargetfor2019-5%decreasecomparedto2018.
bpostBelgium:7.85%
AccordingtoaSecurexstudy1,theBelgianaverageabsenteeismratewas7%in2017.
Employeetrainingandtalentdevelopment
Trainedemployeescandemonstrateanincreaseinefficiencyandpromoteemployeeengagement,whichcanimproveemployeeretention.
Ethicsanddiversity
Theethicalanddiversitypolicyaffectsbpost’sreputation,itsemployee’sengagementandretention.
Employeeengagement
Toexceedor meet the Belgiannationalbenchmarkonengagement(2017:5,10).
Results2017:4.8.Thenextemployeesatisfaction surveywillbeperformedinQ12019.
ThecompanyPulseperformedastudyoverthe2014-2017periodinwhichtheysurveyed81,000 employeesfrom215Belgiancompanies.Theoverallengagementratewasthenbeencorrectedusingspecificcriteria(e.g.worktype,age)andafactorfromtheKULuniversity.Fromthisresearchitappearsthatthenationalbenchmarkforemployeeengagementis5,10.
Social dialogue
Aneffectivesocialdialoguehelpspreventpossiblestrikesandrelatedcostsbutalsoensuresemployeesatisfactionandengagement
Planet
Greenfleet Havingagreenfleethelpsimproveourcarbonfootprintandbringsaboutapositivepublicimageofthecompany.Italsogeneratesfuelcostsavings.Moreover,itisawaytomitigateexpectedrisingcarbontaxes.
CO2 footprint scope 1,2and3
• -20%scope 1and2GHGemissionsby2030comparedto baseline 2017:114,395tCO2-eq.
• -20%scope3GHGemissionsby2030fromUpstream Transportation andDistribu-tioncomparedto baseline 2017:218,016tCO2-eq.
Results2018:Scope 1&2 emissions increasedby2%to116,467 andscope3emissions decreasedto192,390allowingforanoveralldecreaseofCO2 emissions of7%(scope 1,2and3).
Forthesixthtime,bposthasbeenrecognizedgreenestpostaloperatorbytheIPC.Everyyear,IPC’sEnvironmentalMeasurementandMonitoringSystem(EMMS)measuresthecarbonemissionsofagroupoftwentypostaloperatorsworldwide.In2017,thesetwentycompaniesintheEMMSgenerated6,211,000 tonsofCO2forscope 1and2,and17,363,000 tonsofCO2forscope 1,2and3.bpost’semissionsof308,857tCO2-eq(scope 1,2and3
2) are thus betterthanaverage(310,550 tonsofCO2).
Greenbuildings
Greenbuildingsgenerateenergy-relatedcostsavingsandimproveour carbon footprint.
Wastemanagement
Asoundwastemanagementbringsapositiveimageofthecompanyandimprovesourscope3carbonfootprint.Assuch,itcanalsogeneraterevenuesbyvalorizingwasteasarawmaterial.
(1)Source:https://www.securex.be/nl/publicaties/wp/absenteisme-in-2017
(2)Source:https://www.ipc.be/sector-data/sustainability/emissions
bpost ANNUALREPORT2018 111
CSR REVIEW
Page 3
Our CSR priorities (material topics)
Related risk & opportunities Strategic KPI Target Result 2018 vs target Result 2018 vs. external environment
Proximity
Proximitytooursociety
Proximitytosocietyispartofbpost’smission.Forgettingthelocalcommunitywouldbedetrimentaltobpost’sreputation.
Number of social initiatives
Toberecognizedbyourcommunityasa sustainable partner
13 OurDuoForaJobinitiativewasawarded“CoupdeCœur2018”bythejuryofPostEurop.
Proximitytoour suppliers
Havingaclearoverviewofoursupplychainbringsefficiencyandhelpsavoidsupplyrisks(e.g.financialorsupplystability).Also,includingsustainabilityrequirementshelpsmitigatereputationalriskslinkedtounethicalbehaviororenvironmentaldamage.
Share of significanttier1suppliers coveredbyour Supplier CodeofConduct
100% 100% Since2018,100%ofbpostBelgiumsuppliersarecoveredbythesuppliercodeofconducts(nowincludedinourgeneraltermsandconditionsforallourcontracts).Ecovadissurveyed120 companiesontheirprocurementpracticesin20171.Fromthissurvey,itappearsthatnotmorethan45%ofthecompaniesspend75%ormoreoftheirprocurementvolumeonstrategicsupplierscoveredbytheirsustainableprocurementpolicy.
Proximityto our customers throughourservices
Enhancingourcustomerexperienceandimprovingourofferimprovescustomerretention.Moreover,developingmore sustainable solutions givesanopportunitytogobeyondcustomerexpectations,thusimprovingourmarketpositioning.
Customersatisfaction
Toexceedormeetthelevelofpreviousyear(2017bpostBelgium:86).
bpostBelgium:84One of the reasonsbehindthedeclineof customer satisfaction canberelatedtothestrikesthatoccurredinQ4of2018,whichaffectedthe timeliness andqualityof the mail distribution.
bpost measures customer satisfaction ona7-pointscale.Othercompaniestendtousea5-pointor10-pointscale.Moreover,wemixresultsofbothresidentialandbusinesscustomers in our approach. This makesitdifficulttocompareresultswithothercompaniesorbenchmarks.
(1)Source:Ecovadis-ScalingUpSustainableProcurement,2017.
bpost ANNUALREPORT2018 112
CSR REVIEW
Page 4
Key achievements in 2018
Our CO2 Science Based Target has been approved
WeareawarethatouractivitiesgenerateasignificantlevelofGHGemissions.Reducingourecologicalimpactispartofthepromisewehavemadetoourcustomersandstakeholders.
Bytheend2017,bposthadsuccessfullyreduceditsgreenhousegasemissionsby-37%since2007.In2018,wewereawarded“greenestpostaloperatorintheworld”forthesixthyearinarowbytheInternationalPostCorporation.Thisyear,tofurtherpushoureffortstomeetthe2015ParisClimateAgreement,wedecidedtosetanambitious“Science-BasedTarget”forthecarbonfootprintoftheentirebpostgroup:-20%CO2emissionsby2030,comparedtoournewbaselineyear2017.
Comparedtobusinessasusual,thisrepresentsareductionofnearly-40%.
Wewereproudtoseeournewtargetapprovedbythe“ScienceBasedTarget”initiative.ThismeansourambitionisrecognizedashavingthepotentialtocontributetokeeptheriseinglobaltemperaturebelowtwodegreesCelsiuscomparedtopre-industrialtemperatures.
Toachievethisgoal,wewillexchange50%ofourdieselvehiclesby2030foranelectricalalternative.InBelgium,therewillbemorethan600 newelectricvehiclesby2022,andmorethan3,400by2030.Thisisambitiouscomparedtotheoverallexpectationsregardingtheelectricalvehiclesmarket.Indeed,accordingtoaBloombergprediction1,55%ofallnew
carsalesand33%oftheglobalfleetwillbeelectricby2040.Butatbpost,weareaimingfor50%by2030.
Otherinitiativesalsoaimtoreduceourcarbonfootprint,suchasthepurchaseofgreenelectricity,“ecodriving”training,electricalcompanycarsandalternativewaystocometowork.Atoursubsidiaries,wewanttoswitchtoelectricalvehicles,purchasegreenelectricity,andswitchtoLEDlightingwhenrelevant.
SDG Roundtable with the QueenbposthascommittedtocontributetotheUnitedNationsSustainableDevelopmentGoals(SDGs).Asanenvironmentallyandsociallyresponsiblepubliclyquotedcompany,weacknowledgeourroleandsharedresponsibilityintheimplementationofthesegoals.Inthiscontext,wehaveendorsedtheBelgianSDGChartersince2016.Morespecifically,ouroperationscontributemosttothefollowingSDGs:9 (Industry,innovationandinfrastructure),12 (Responsibleconsumptionandproduction),8 (Decentworkandeconomicgrowth),13 (Climateaction)and11 (Sustainablecitiesandcommunities).
On14thJune 2018,ourCEOKoenVanGervenparticipatedinaroundtablediscussionontheSDGspresidedbyHerMajestytheQueen.AdozencompaniesattendedtheeventtodiscusstheirideasregardingsustainabilityinlinewiththeUnitedNations’DevelopmentGoals.OurCEOpresentedseveralbpostinitiativestotheQueenandtheMinister.Attheendofthemeeting,KoenofferedQueenMathildeahoneypotfromour“Beepost”production,locatedontherooftopofourheadquartersinBrussels.
(1)Source:Bloomberg(2018)–ElectricVehicleOutlook2018.https://about.bnef.com/electric-vehicle-outlook/
bpost ANNUALREPORT2018 113
CSR REVIEW
Page 5
bpost signed the Green Deal BiodiversityProximitywithwidersocietyispartofourmission.Weareindailycontactwiththelocalcommunities.Wethereforewanttotakethisopportunitytoimprovethebiodiversityandenvironmentthatsurroundthem.
Tothisend,bpostBelgiumhassubscribedtotheGreenDealBiodiversitywithmorethan110 companies,organizationsandlocalgovernments.
AGreenDealisavoluntaryagreementbetweenpublic/privatepartnersandtheFlemishGovernmenttostartajointgreenproject.ThroughtheGreenDealBiodiversity,bpostcommitstoincreasingbiodiversityinsideandoutsideitscorporatesitesoverthenextthree years.
Specifically,relativelysimplemeasuresarebeingtakentoenhancethenaturalvalueofoursites.AnexampleistheinstallationofaninsecthotelatourheadofficeinBrussels.
Our efforts for more inclusiveness have been awarded “Coup de Cœur 2018” by PostEurop
bpostcaresaboutitspeople,butalsoaboutthecommunityandinclusion.Atbpost,weengagewithsocietybysupportingprojectsandorganizationsthatalignwithourmission.
Asapartofoureffortsforincreasedsocialinclusion,wepartneredwithDuoforaJob.ThisBelgianorganizationmatchesyoungimmigrantjobseekerswithover50-yearolds.Thankstotheirprofessionalskillsandexperiencesinrelatedfields,theseover-50scanaccompanyandsupporttheyoungprofessionalsintheirjobsearch.
Theobjectiveoftheinitiativefor2018wastohave26bpostvoluntarymentorstrainedandoperationalbytheendoftheyear.
Wevaluethisprojectasitisfacilitatingthefutureemploymentofyoungpeoplewithoutanetworkwhilerecognizingthevalueoftheexperienceofolderbpostemployees.Forbothparticipants,theexperiencebringsabouthighmotivation,recognitionandhumanimpact.Theinitiativealsomadeitpossibleforbposttobeawarded“CoupdeCœur2018”bythejuryofPostEurop.
Together towards the future: re-establishing trust through social dialoguebpostprovidesstablefull-timejobswithmeaningfulwork,especiallyforthe70%ofouremployeeswithlowqualifications.Ouremployeesarethusattheheartofourbusiness.Iftheyfeelsatisfiedandenthusiastic,theycan,inturn,enthuseourcustomersandearntheirloyalty.Thisencouragesbposttoworkhardtopromotewell-beingandgoodworkingconditionsforouremployees.
Nevertheless,ourbusinessisconstantlychanging,andnewchallengesariseallthetime.
Ourchallengeistofindtherightbalancebetweenadjustingtomarketchangesandensuringstableworkingconditions.Therefore,wetrytofosteragooddialogueandrelationshipwiththeunionsinordertoreactpromptlytoincidents,avoidescalationandmitigatesocialconflicts.
Weendedtheyearwithimportantagreementsregardingthewell-beingofouremployeesandthefutureofbpost.Theobjectivewastoanswerouremployees’workloaddemandsandtorestoretrust.Thisresultedinanewcollectivelaboragreementfor2019-2020inwhich,measurestoincreasethepurchasingpower,decreasetheworkloadandsecurefuturejobpreservationwerelaiddown.ThisagreementwillimpactbpostBelgium’scostbasebyaboutEUR 20 millionannually.
Intheend,thoseproposalsbringtogethermanypositiveelementswhichrepresentabreakthroughforthewell-beingofouremployeesandforthefutureofourcompany.
Challenge of 2018
bpost ANNUALREPORT2018 114
CSR REVIEW
Page 6
CSR consolidated statements
About our CSR consolidated statements
ThisCSRreporthasbeenpreparedinaccordancewiththeGRI(GlobalReportingInitiative)Standards(coreoption)andisstructuredbasedonourmaterialaspects.TheGRIContentIndexcanbefoundonourwebsite.
Scope and boundariesTheinformationusedforthisCSRconsolidatedstatementwascollectedfrominternaldepartmentsandismainlybasedoninformationavailablethroughinternalreporting.Theinformationregardsthe2018calendaryearandcoversallofbpost’sactivities,includingthoseofitssubsidiaries,unlessspecificallystatedotherwise.
Thecompletelistofbpost’ssubsidiariescanbefoundinbpost’sFinancialConsolidatedStatements.Wedefineasubsidiaryasanentityinwhichbpostownsmorethan50%ofthesharesandthatissignificantintermsofturnoverandemployees.Subsidiariesincludedforourreporteddataarelistedbelow.
Thesubsidiariesinscopeareincludedasofthedateofacquisition.Ifthesubsidiarywasacquiredin2018,thedataonlycoverstheperiodafterthedateofacquisition.ThisisthecaseforthesubsidiaryActive Ants.
bpost entities Ownership Scope %ofFTE Planet People Proximity
bpostBelgium (bpost SA/NV) 100% Yes 75
Radial 100% Yes 18
LandmarkGroup 100% Yes 2
Dynagroup (incl.LeenMenken) 100% Yes 2
Ubiway(incl.Kariboo!) 100% Yes 1
Speos 100% Yes 1
AppleExpress 100% Yes 1
FDM 100% Yes <1
ActiveAnts 63.6% Yes <1
CityDepot 99.7% Yes <1
Euro-Sprinters 100.0% Materialonlyforsubcontractedtransport n/a n/a n/a
deBuren 51.0% NotmaterialbasedonFTE n/a n/a n/a n/a
bpostbank 50.0% No operational control n/a n/a n/a n/a
Limiteddataavailable forsubsidiary
Data almost complete forsubsidiary
Data complete forsubsidiary
bpost ANNUALREPORT2018 115
CSR CONSOLIDATED STATEMENTS
Page 7
Data quality and reliabilityThequalityandreliabilityofenvironmentaldataintheCSRconsolidatedstatementisensuredbytheEnvironmentalandEnergyDepartmentofbpostBelgium,whichperformsyearlydatachecksandanalyses,developsreductionplansandworkscloselywiththedifferentauthorities.Weinvolvedvariousexternalpartieswhenassessingthequalityofthereporteddata:CO2Logic,ISWEuropaandDeloitte.
TheHRdataintheCSRconsolidatedstatementaremostlyreportedtoexternalparties,suchastheNationalSocialSecurityOffice.
In2018,wetookfurtheractionsinourinternalreportingprocessesinordertoimprovethereliabilityofdataprovidedbyoursubsidiaries.Tothisend,weformalizedthedefinitionsofourindicators.Asaconsequence,wemadesomerestatementsconcerning2017datapublished.
External verificationDNV,anexternalbody,verifiesthequalityofbpost’s CO2emissionsdataaccordingtotheISO 14064Standards.Also,bposthasobtainedISO 14001certificationforitsstrategicsitesinBelgiumfromAIBVincotte.bpostwantstofurtherformalizethedatareportingofitssubsidiariesbeforesubmittingitsentireCSRreportforexternalverification.
FormoreinformationrelatedtoourCSRgovernanceandawardsandpartnerships,werefertoourwebsite.
PeopleAtbpost,webelieveitisessentialtoengageandenthuseouremployeesinourmissiontobeamajorpartofourcustomers’dailylives.Withemployeesallovertheworld,humancapitalisapriorityforus.Wevaluethewidearrayofskills,competencesandunyieldingloyaltyouremployeesofferourcompany.
Itisourdutytoprovideallofouremployeeswiththebestcorporateculture,safeguardinggoodworkingconditions,ethicalbehavior,health,safetyandwellbeingatwork.Weachievethisbytakingvariousactionswithinthedifferentcountries,businessesandbusinessunitstostrengthenandanchorthis“cultureshaping”process.Forinstance,thebpostCodeofConductwasrevisedin2018toalignourvalueswithinallbpostsubsidiaries.
Bymeasuringtheemployeeengagementscoreandabsenteeismlevel,weareabletokeepaneyeonhowourpeoplefeelabouttheirjobs.Sincetheseindicatorsareoutcomesofouremployee-relatedpolicies,suchashealthandsafety,traininganddevelopment,ethicsanddiversityandsocialdialogue,theyprovidegoodinsightintoourcompanycultureandhelpustomakemodificationswhenandwherenecessary.
People–StrategicKPIs
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Employeeengagement1 Score 4.9 4.8 n/a n/a n/a
Absenteeism2 % 7.61 7.57 7.85 n/a n/a
(1) ThenextbpostBelgiumsurveywillbeperformedinQ12019.Moreover,wearecurrentlyinvestigatingthepossibilitiesforconsolidatingemployeeengagementmeasurementsfromourdifferentsubsidiaries.
(2) Duetodifferentlegislationsandassociateddefinitionsregardinghealthandsafetyfiguresamongoursubsidiaries,wearenotabletoconsolidatethefiguresatthegrouplevel.
bpost ANNUALREPORT2018 116
CSR CONSOLIDATED STATEMENTS
Page 8
(1) Duetodifferentlegislationsandassociateddefinitionsregardinghealthandsafetyfiguresamongoursubsidiaries,wearenotabletoconsolidatethefiguresatthegrouplevel.
Employee health and safety
People–Employeehealthandsafety
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Health and safety of own employees
Occupationalaccidentsofownemployees
Number 921 918 944 138 1,082
Lostdaysofownemployees
Days 31,432 30,850 30,890 1,313 32,203
Severityrateofownemployees
Lostdaysper1,000hoursworked
0.91 0.9 0.9 0.1 n/a1
Frequencyrateofownemployees
Accidentsper1,000,000hoursworked
26.84 26.83 27.48 8.46 n/a1
Absenteeismofownemployees
% 7.61 7.57 7.85 n/a n/a1
Total number of fatalitiesownemployees
Number n/a 1 0 0 0
Health and safety of temporary staff
Occupationalaccidentsoftemporarystaff
Number n/a 57 86 41 127
Lostdaysoftemporarystaff
Days n/a 365 294 76 370
Severityrateoftemporarystaff
Lostdaysper1,000hoursworked
n/a 0.19 0.14 0.01 0.04
Frequencyrateoftemporarystaff
Accidentsper1,000,000hoursworked
31.23 29.87 42.36 5.16 12.73
Total number of fatalitiestemporarystaff
Number n/a 0 0 0 0
Total number of hours workedbytemporarystaff(actual)
Hoursworked n/a 1,908,050 2,030,019 7,949,699 9,979,718
bpost ANNUALREPORT2018 117
CSR CONSOLIDATED STATEMENTS
Page 9
(1) Thefiguresonroadsafetyonlycontainthebpostentitieswithadeliveryfleet:bpostNV/SA,DynaGroup,Euro-SprintersandCityDepot.
(2) Restatementbasedonstandardizationofdefinition.
(3) BelgianLaw:Actof4 August 1996onwell-beingofworkersintheperformanceoftheirwork,“Codexoverhetwelzijnophetwerk”or“LeCodesurlebien-être”.http://www.employment.belgium.be/defaultTab.aspx?id=556
(4) “Toezichtophetwelzijnophetwerk”or“Contrôledubien-êtreautravail”:http://www.emploi.belgique.be/cbe.aspx
People–Employeehealthandsafety
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Road safety1
Blameworthyroadtrafficincidentsonbehalfoftheentityper100,000km2
% n/a 3.63 3.44 3.07 3.41
Sharedblameworthyroadtrafficincidentsonbehalfoftheentityoftotalroadtrafficincidents
% 62 772 75 40 75
Numberofroadfatalitiesdrivers/millionkm(duringworkinghours)onbehalfoftheentity
Number per millionkmdriven
n/a 0.012 0.00 0.00 0.00
Thewellbeingofouremployeesisparamountforbpost’soperations.Wethereforehaveastrictpreventionpolicytoavoidoccupationalandroadaccidents,stressandillnessandtoensurethatouremployeesremainsafeandhealthy.Inthisregard,wecomplywithandanticipateregulations,monitorrisksforsafetyandwellbeing,andcontinuouslystrivetoimprovethoseaspects.
InBelgium,ouremployeewellbeingpolicyisbasedontheFederalGovernment’sActof4 August 1996onwell-beingofworkersintheperformanceoftheirwork3.Thisisenforcedbyanexternalcommittee4 thatperformsrandomcomplianceinspections.Italsoperformsregularinspectionsforspecificsubjects.Forinstance,in2018bpostBelgiumwascheckedonitsprocessesforoccupationalaccidents.BothtradeunionsaswellasemployeescanrequestinspectionthroughtheBelgianFederalGovernment.
Lookingatoursubsidiaries,thehealthandsafetyprocessesatRadialarecompliantwithOSHA(OccupationalHealthandSafetyAct).Dynagroup,inTheNetherlands,worksaccordingtotheDutchnationaloccupationalhealth&safetylegislation(Arbo)basedonhealth&safetyRiskInventorieswithassociatedcontrolmeasures.RiskInventoriesarealsoperformedandformallyassessedbyanexternalcompany.Furthermore,AppleExpressinCanadaiscompliantwithOHSAS18001(OccupationalHealthandSafetyAssessmentSeries)requirementsandUbiwayandLandmarkhaveahealthandsafetymanagementsysteminplace.
Themostprevalentsafetyincidentsinourbusinessareslipping,falling,trippingortheimproperuseofvehicles.Tolimittherisksofaccidentsandhealthissues,weperformregularriskanalyses.Theidentifiedrisksarecommunicatedwithintheorganizationtogetherwithclearmeasurestobetaken.In2013,ariskanalysiswasperformedforourbusinessdivision“Mail”.Sincethenumberofparcelsisincreasing,wewillperformanupdatein2019.Thereisalsoaworksafetyandergonomicsanalysisplannedatalloursortingcenters,andariskanalysisforvehicle-relatedincidents.
Weimplementedseveralsuccessfulinitiativesconcerninghealthandsafety,whichledtoasignificantdecreaseinoccupationalaccidentsbetween2010 and2014.Examplesaretheuseofasafetycornerontheshopfloor,encouragingemployeestoreportanytypeofsafetyincident,andsafetycommunicationcampaigns.ASafetyRegisterhelpstofollowsafetychecksinastructuredmanner.FromtheSafetyRegister,wecandrawimportantlessonslearned,whicharethencommunicatedtoouremployees.
Toevenfurtherimprovethisperformanceandboostsafetyculture,bpostlaunchedthreeinitiativesinBelgiumin2018.Thefirstinitiativewasthe“SafetyPerformanceBarometer”,whichisanimprovedwell-beinginstrumentthatmeasuressafetyperformance.Itwastestedin2017 andisnowusedbyourmanagement.
bpost ANNUALREPORT2018 118
CSR CONSOLIDATED STATEMENTS
Page 10
(1) “FormationRationelleetAcceléréedesConducteurs”
Itworksasfollows:byconsolidatingdifferent,alreadyexisting,safetyperformanceindicators,wegaininsightintheoverallsafetyperformanceofaregionandcanprioritizewhereandforwhichaspectstheneedisgreatest.ThesafetyperformancebarometerislinkedtothebpostSafetyRegister.
Secondly,wetrainedouremployeesonsafetyusingasafetygame.Anapplicationsendsthemtwoquestionsperdayonissuesrelatedtoanyhealthandsafetymattertorefreshtheirmemory.Thereisatotaloffiftyquestions,andtheyvarydependingontheseason.Forinstance,inwintertherewillbequestionsonroadsafety,insummerondrinkingenoughwater.Wealsoincludedquestionsonhealthyfood.Foreverycorrectanswertheemployeecanwintenstamps.Thethirdinitiativein2018isane-learningmoduleaboutfirepreventionforallmembersofafirepreventionteam.Theseemployeesfollowedacompleteonlinetrainingwithanimationsoneverythingrelatedtofirepreventionandsafetyandwhattodoincaseofanemergency.Afterthetraining,theemployeesweretestedonthecontentofthemodule.
Roadsafetyisalsoakeyconcernforus.Weaimtototallyeliminateroadaccidents.In2018,weranalargetrainingprojectconcerningroadsafetyinBelgium.Foreveryvehicle(includinge-bicyclesandinternaltransport),itwasmandatorytoreceivedrivingtrainingatbpost’sdrivingschool(FRAC1).Thetrainingsfocusonimprovingdrivingknowledgeandskills;threedifferentlevelsareproposed,dependingonthecurrentqualificationsofthedriver.
Wealsowanttomakesureouremployeesremainhealthy,andincludepsychosocialaswellasphysicalaspects.Tothisend,bpostpromotesandoffersaccesstonon-occupationalmedicalandhealthcareservices,suchascompanydoctors.OurBelgian“HealthSurveillance”systemprovidesmandatorymedicalcheck-upsforallbpostpostalworkers:athirty-minutecheck-up,includingacardiovascularandmusculoskeletalscreeningeveryfiveyearsfortheunder45sandeverythree yearsforthe45 plus.Weevenaskouremployeesinsortingcenterstogoonanannualbasis.In2018,atotalof6,300 bpostemployeesand1,600 interimworkersgotamedicalcheck-up.bpostemployeescanalsogetvaccinatedagainstthefluintheFall.
Forthepsychosocialwellbeingofouremployees,weorganizeasurveytomeasurethelevelofemployeeengagementandorganizeapersonalized“balancetool”sothatemployeescangaininsightintotheirpersonalstressandmotivationlevels.Basedontheresult,wegivepersonalizedtipsandtricks.OuremployeeAssistanceProgram(externalpsychologists)isavailableformorecomplicatedindividualproblems.Wewillimplementthesetoolsonaglobalscaleinthenearfuture.Employeessufferingfromstresscanaskamemberofourspecializedteamofstresscoachesforhelponavoluntarybasisandstaffmanagementreceivespsychologicaltrainingonrecognizingsignsofdistressintheiremployees.Also,wehaveasecurityline,whichouremployeescancallanytime24/247/7.
Moreover,wehaveamanagerresponsibleforadvisingandintegratingergonomicsintheworkenvironment,bothintheoffice,inoursortingcentersandforourpostmenandpostwomen.Forinstance,acoupleofyearsagoweswitchedfrombikeswithtwowheelstothreewheels.Wealsomeasurethedifferentlightingandairqualitysettings(includinghumidity)toimprovetheworkingenvironment.
Unfortunately,in2018,ourabsenteeismandfrequencyrateofouremployeesandtemporarystaffhaveincreased.ThisismainlyduetoournewsortingcentreNBX,whichwasfullyactivein2018.Thesortingcentreforparcelsdeliveriesentailsnewactivitieswithverydifferentriskprofilethanourcurrentmailactivities.Thefiguresarethereforenotcomparablewithpreviousyears.However,weaimtoworkontheseaspectsinthecomingyears.Ourobjectiveisadecreaseoffrequencyrateby3%comparedto2018andadecreaseof5%ofabsenteeismcomparedto2018.
bpost ANNUALREPORT2018 119
CSR CONSOLIDATED STATEMENTS
Page 11
Employee training and talent development
People–Employeetrainingandtalentdevelopment
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Training hours
Totaltraininghoursperownemployees
TraininghoursperFTE
n/a 20.89 21.52 12.41 19.25
Totaltraininghourspertemporarystaff
TraininghoursperFTE
n/a n/a 7.71 n/a n/a n/a
Formal training
Formaltraininghoursperownemployees
TraininghoursperFTE
n/a 5.71 5.57 8.93 6.41
Formaltraininghourspertemporarystaff
TraininghoursperFTE
n/a n/a 28.67 n/a n/a n/a
Informal training
Informaltraininghoursperownemployees
TraininghoursperFTE
n/a 15.18 15.95 3.48 12.84
Developingtheskillsandcompetencesofouremployeesissomethingweparticularlyvalueatbpost.Weareconvincedthattrainedemployeescanincreaseefficiencyandcanalsobemoreengaged.Atbpost,wehaveourownacademyforofferingemployeestrainingopportunities.Overthepastyears,wehavetakenfurtherstepstoenhanceourtrainingoffertobettermeettheneedsofspecifictargetgroupsatbpostBelgium(e.g.juniors).
Besidesthejob-specifictrainingsessions,allbpostBelgiumemployeesareofferedtrainingincommunication,sales,languageandleadership.Forexample,theSummerAcademyencouragesemployeestoworkontheirskillsandwellbeingduringthelowseason.There,theylearnaboutarangeofpersonaldevelopmentsubjects.
Since2011,bpostBelgiumhasbeenrunningthe“Futureme”program.Thistwo-yearprogramrecognizestheskillsandknowledgeacquiredonthejob.Assuch,employeesaregiventheopportunitytoearnahighersecondaryschooldiploma,mainlybydistancelearning.
SeniorBelgianbpostemployeescanapplyforvacanciesatotherorganizationsthroughtheco-sourcingplatformExperience@work,bpost’spartnersincelastyear.Theplatformwascreatedin2015tolinkuporganizationsthatneedexperiencedpeoplewithorganizationsthathaveanabundanceofexperiencedpeopleandsenioremployeeswhowanttoputtheirexperiencetobetteruse.Experience@workgivestheseorganizationstheopportunitytohiresenioremployeesatajuniorpaylevel,andallowssenioremployeestousetheirtalent,experienceandexpertiseinanewworkingenvironment,whileremainingonbpost’spayroll.
Lookingatthecareerdevelopmentofourstaff,ouremployeesreceiveabroadrangeofcareerdevelopmentopportunities.Atbpost,internalmobilityisalsovalued.Tothisend,bposthasdevelopedasolidperformancemanagementprocessthatfollowsmostemployeesovertheyear.Assuch,employees’businessobjectives,performanceanddevelopmentsarediscussedannuallywiththeresponsiblemanager.Theagreeddevelopmentplanisreviewedaftersixmonthsduringthemid-yearreview.Attheendoftheyear,theemployeeandhismanagerreviewthetargetsset.Duringthisprocess,informaltouchpointsarealsoorganizedtofollow-uponobjectives,performance,developmentandcareer.
Alongsideourownemployees,weareconstantlyrecruitingnewstaff.OurstrongcollaborationwithVDABandForeminBelgiumhelpsusbeindirectcontactwithcompaniesthatarerestructuringandrecruitingadditionalstaff.
bpost ANNUALREPORT2018 120
CSR CONSOLIDATED STATEMENTS
Page 12
Ethics and diversity
People–Ethicsanddiversity
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Totalownemployees Headcount 25,371 25,460 25,770 n/a 8,164 33,934
Totalmaleownemployees
Headcount 17,107 17,269 17,585 n/a 4,203 21,788
Totalfemaleownemployees
Headcount 8,264 8,191 8,185 n/a 3,961 12,146
TotalFTE FTE 23,178 23,353 23,658 n/a 7,849 31,507
TotalmaleFTE FTE 16,013 16,202 16,500 n/a 4,085 20,584
TotalfemaleFTE FTE 7,165 7,152 7,158 n/a 3,768 10,926
Diversity of own employees (in headcount)
Shareoffemale(ownemployees)
% 32.6 32.2 31.8 48.5 35.8
Shareofwomeninexecutivelevelpositions
% n/a 0.00 0.00 14.29 13.04
Shareofwomeninmanagementpositions(excl.executivelevel)
% 36 35.06 36.79 37.79 37.23
Headcount by type of contract
Totalownemployeeswithfixedtermcontracts
Headcount 282 607 613 n/a 534 1,147
Totalmaleownemployeeswithfixedterm contracts
Headcount n/a 296 244 n/a 312 556
Totalfemaleownemployeeswithfixedterm contracts
Headcount n/a 311 369 n/a 222 591
Totalownemployeeswithopen-endedcontracts
Headcount 22,896 24,853 25,157 n/a 2,624 27,781
Totalmaleownemployeeswithopen-endedcontracts
Headcount n/a 16,973 17,341 n/a 1,749 19,090
Total female ownemployeeswithopen-endedcontracts
Headcount n/a 7,880 7,816 n/a 875 8,691
bpost ANNUALREPORT2018 121
CSR CONSOLIDATED STATEMENTS
Page 13
People–Ethicsanddiversity
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Headcount by full-time/part-time
Totalownemployeescontractedonafull-time basis
Headcount 18,901 19,137 19,370 n/a 7,418 26,788
Totalmaleownemployeescontractedonafull-time basis
Headcount n/a 14,039 14,285 n/a 3,905 18,190
Total female ownemployeescontractedonafull-time basis
Headcount n/a 5,098 5,085 n/a 3,513 8,598
Totalownemployeescontractedonapart-time basis
Headcount 6,470 6,323 6,400 n/a 745 7,145
Totalmaleownemployeescontractedonapart-time basis
Headcount n/a 3,230 3,300 n/a 301 3,601
Total female ownemployeescontractedonapart-time basis
Headcount n/a 3,093 3,100 n/a 444 3,544
Headcount by age group
Totalownemployees≤ 30 yearsold
Headcount 3,811 4,205 4,497 n/a 1,912 6,409
Totalownemployeeswithintheagegroup31-50
Headcount 12,922 12,717 12,601 n/a 3,957 16,558
Totalownemployeeswithintheagegroup50+
Headcount 8,638 8,538 8,672 n/a 2,234 10,906
Employee turnover
EmployeeTurnoverofownemployees
% 11.30 10.941 10.49 41.33 17.91
EmployeeTurnoverMaleofownemployees
% 11.44 11.141 10.43 20.99 16.27
EmployeeTurnoverFemaleofownemployees
% 10.97 10.511 10.63 20.34 20.83
VoluntaryEmployeeTurnoverofownemployees
% n/a 5.82 5.75 24.24 10.20
VoluntaryEmployeeTurnoverMaleofownemployees
% n/a 5.96 5.91 11.59 9.11
VoluntaryEmployeeTurnoverFemaleofownemployees
% n/a 5.52 5.40 12.65 12.14
(1) Restatementbasedonstandardizationofdefinition.
bpost ANNUALREPORT2018 122
CSR CONSOLIDATED STATEMENTS
Page 14
People–Ethicsanddiversity
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Ethics
Numberofregisteredcomplaints on unethicalworkplacebehavior
Number 16 11 10 40 50
Numberofregisteredcases of corruption andbribery
Number n/a 0 0 0 0
Monetaryamountoflegalandregulatoryfinesandsettlementsabove10,000 USDlinkedtodatabreaches,corruptionorenvironmentdamage
Euros n/a 0 0 0 0
Diversity and inclusiveness
Atbpost,weaimtoattractandretainindividualsfromdifferentbackgrounds,cultures,perspectivesandexperiencesbycreatingandsupportingacollaborativeworkplaceculture.Weareconvinceddiversitycontributestoabetterconnectionwithourcustomersandwithourworkforce,tosurroundourselveswiththebesttalentinallcategoriesofthepopulationandtobemoreagile.
WedesignedourDiversityPolicy(availableonthebpostwebsite)basedontheseconvictions.Thepolicyservesasaguidelinetocreateaculturewherediversityandinclusionareadailypracticeandhasbeentranslatedintovariouspoliciesandprograms.
Tocontinuetoexpandourrecruitmentchannels,weformedpartnerships,amongotherthings,withtheVDAB,WannaWork,Diversicom,andPluribusEurope.Theseorganizationsarededicatedtoinclusionintheemploymentmarketbasedonpeople’scompetencesandpromotingdiversityatwork.OnegoodexamplewasourpartnershipwiththeVDABinBelgiumin2018whichaimedtore-integrate20 peoplewithhealthproblemsintothelabormarket.Viathisproject,wetrainedthesepeopletobecometruckdriversatbpostandhence,helpingthemtofullyorpartiallyreturnto work.
In2017,wesetupandreviewedadiversityportaldesignedforpeoplemanagers.Theportalallowsourpeoplemanagerstogetacquaintedwiththeissuesofdiversityandinclusion,toidentifytheapplicableframework,theroletheyneedtoplay,andalsooffersthemtrainingopportunities.Additionally,wearecurrentlycreatingagroupofDiversityambassadorswithintheorganizationwhosefunctionwillbetopromotediversityandpreventdiscrimination.
Sincelastyear,wehaveaspecificculturalexchangeprogram,leading@bpost,whichisaimedatcreatingabalancedleadershipstyleamongbpostgroupleaders.Interalia,theprogramisbasedoncuriosityandopennesstoothersandtheirwayofthinking.
WealsopartnerwithDuoforaJob,aBelgianorganizationmatchingyoungjobseekerswithanimmigrantbackgroundtopeopleover50 yearsold.Theinitiativebringsabouthighmotivation,recognitionandhumanimpact,andwasevenawarded“CoupdeCœur2018”bythejuryofPostEurop.
TheBoardofDirectorsandGroupExecutiveCommitteehavealsotheirroletoplayregardingdiversity.Itistheirresponsibilitytosetthetone.Theydosobyorganizingworkshopsaroundthemesofdiversityandinclusion,andtheBoardofDirectorsassesseseveryyearwhetherdiversitywithinthegrouphasimproved.Also,specialattentionispaidtodiversityinthecompositionoftheBoardofDirectorsandGroupExecutiveCommittee.Variousdiversitycriteriaregardinggender,age,professionalbackgroundandgeographicdiversityaretakenintoaccountwhenconsideringcandidatesforvacancies.Formoreinformationontheboardcomposition,seethecorporategovernancestatement.
Ethics
Atbpostweareproudofourhighprofileinsocietyandoftheroleweplay.Tous,goodconductisimportant to earn trust as part of our responsible corporatevalues.Webelieveeveryhumandeservesthesamerightsand,asacompany,wecannotgetinthewayofthat.Asapubliclistedcompany,wealsoensuremaximaltransparencyintermsofgovernanceanddecision-makingprocesses,inaccordancewiththehigheststandardsinthisarea.
Weadoptazero-tolerancepolicyregardingviolationsofhumanrightsoranti-corruptionlaws,inlinewiththeUniversalprinciplesofHumanRightsandtheILO(InternationalLaborOrganization)conventions.Withthispolicy,bpostwantstopreventthenegativefall-outarisingfromhumanrightsviolations,illegalorfraudulentactsorpracticesonhumanity’swell-being,ourreputation,andthecontinuityofourbusiness.Ifanemployeewitnessesasituationofmisconduct,s/hecancallourSpeak-Upline(thecontactinformationisincludedinourCodeofConduct).TheSpeak-Upline
bpost ANNUALREPORT2018 123
CSR CONSOLIDATED STATEMENTS
Page 15
isconnectedtoapersonoftrust,available24 hoursadaytoansweranyquestionorsignalfromemployees.
Thisyear,wedecidedtoputdiversityandbusinessethicsforwardandthereforedidadeepstructuralredesignandrevisionofourCodeofConductsothatournewconstructionwouldworkatgroup-level.OurnewCodeofConductwaslaunchedinFebruary 2019fortheentiregroup.Itsetsoutthenorms,valuesandminimalstandardsofbehaviorandconductexpected
ofallouremployees,contractorsandconsultantsatanylevelandinanycompanyofthebpostgroupworldwide.ItfurtherenablesappropriatemeasureswhentheCodeofConductisnotabidedby.Arevisedversionofbpost’s“Religionatwork”brochurewillbelaunchedin2019onGrouplevelaswell.
Social dialogue
People–Ethicsanddiversity
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Averagenumberofstrikeactiondays
strikedaysper1,000employees
n/a 1.55 2.6 0 1.97
ShareofownemployeescoveredbyaCBA
% n/a n/a 96 n/a 5 74
bpostworkshardtopromotewellbeingandgoodworkingconditionsforallemployeesandthusstaysawareofouremployees’needs.Aspectssuchasworkinghoursandwagesareinlinewithlegislationandwerespectouremployees’FreedomofAssociationrights.InBelgium,96%ofouremployeesand5%oftheemployeesatoursubsidiariesarecoveredbyaCollectiveLaborAgreement(CLA).
SincebpostisanautonomousenterprisewiththeBelgianstateasitslargestshareholder,itsarticlesofassociationexplicitlyprovideforastructureandprocessesatvariouslevelstofacilitateefficientnegotiations,consultationsandinformationsharing.Tofosterconstructivedialogueandrelationswiththeunions,bpostBelgiumhasitsownJointCommitteeandseveralotherforums.Moreover,twosenior-leveldirectorshavebeenappointed,whichdemonstratesourmanagement’sinvolvementinthesocialdialogue.Thisclosecollaborationallowsustohearandpromptlyreacttoouremployees’needsinordertomitigatesocialconflicts.
bpost’stransformationfromapostalcompanytoaninternationallogisticsande-commerceplayergivesrisetonewchallenges,impactingbothforourorganizationandouremployees.Theresultingworkloadincreaseunfortunatelyledtoanemployeestrikein2018.Afterconstructivenegotiationswithoursocialpartners,wewereabletocometoanagreementprovidingapositiveresponsetoouremployees’demands.Theresultingplanwillmakethefieldjobsmoreattractiveandwillre-establishtrustinthecompany.Allpartiesinvolvedsharethesamelong-termgoalofmeetingfast-changingcustomerneedsaswellasrespectingbpost’semployees.
bpostBelgium’snewcollectivelaboragreementappliesto2019-2020.Throughthisagreement,measureshavebeentakentoraisepurchasingpowerthroughimprovedfinancialconditions.Furthermore,theincreasedworkloadwillbeaddressedbyattractingadditionalfieldstaff(1,000FTEs),additionaldaysoffandimprovementofourrecruitingchannels.Todoso,wewillestablishconsultingcommitteestotackletheexistingandpotentialfutureissues.Thelastpillaroftheagreementistosecureourfuture,forexamplethroughjobpreservation.ThisagreementwillimpactbpostBelgium’scostbasebyaboutEUR 20 millionannually.
bpost ANNUALREPORT2018 124
CSR CONSOLIDATED STATEMENTS
Page 16
Planetinitiativeapprovedthisemissionsreductionobjective.Thisorganizationaimstopromotecorporateclimate-change-relatedambitionsbysupportingthemtosetobjectivesinlinewithaglobaltemperatureincreasebelow2°Celsius.Todecreasethisenvironmentalfootprint,wefocusonourbuildings,ourfleetandourwaste.
In2018,theCO2footprintscope1,2 and3forbpostBelgiumdecreasedby7%comparedto2017.
Unit2017
(restated)1 bpostGroup
2018 bpostGroup Trend
Scope 1 tCO2 82,826 87,825
Naturalgas&heatingoil tCO2 21,786 22,442
Postal“fleet”diesel&petrol(incl.servicevehicles) tCO2 53,193 57,266
Fuelcompanycars tCO2 7,847 8,117
Scope 2 (net) tCO2 31,569 28,642
Electricity(market-based)2 tCO2 30,938 28,156
DistrictHeating tCO2 631 463
Oilforgenerators tCO2 n/a 23
Scope 1 & 2 tCO2 114,395 116,467
Scope 3 tCO2 218,016 192,390
Employeecommuting tCO2 36,320 34,147
Businesstravel tCO2 1,844 1,349
Subcontractedroadtransport tCO2 117,699 111,939
Subcontractedairtransport3 tCO2 55,459 38,944
Waste tCO2 6,694 6,011
TOTAL CO2 emissions (Scope 1+2+3) tCO2 332,411 308,857
(1) Therestated2017CO2footprintisbasedon100%accountsforRadial’sactivitydata(comparedto16.7%in2017),andusesactual2017consumptionforitselectricity(insteadofanestimation).Inaddition,retroactively,Ubiwaydataoncompanycarshasbeenadded.
(2) Themarket-basedmethodreflectsbpost’schoicesintermsofelectricitysupply,suchasthepurchaseofelectricityfromrenewableenergysources.Thisissetoutindetailincontractsbetweenbpostanditsenergysuppliers.
(3) Subcontractedairtransportfiguresforsubsidiaries,incl.LGIandIMEX,wereexcluded.
Asalogisticservicesprovider,wehaveanimpactontheenvironmentatdifferentlevels:throughourfleet’sCO2emissions,energyconsumption,employeecommutes,wasteproductionorsubcontractedtransport.
bpostmanagesandsteersitsenvironmentalpillar,“planet”,usingourCO2footprintasmetric.In2018,wesetanambitiousobjectivefortheGroup:ourgoalistoachieveby2030a20%reduction-comparedto2017levels-ingreenhousegasemissionsresultingfromouractivities..The“ScienceBasedTargets”
bpost ANNUALREPORT2018 125
CSR CONSOLIDATED STATEMENTS
Page 17
Green fleet
Planet–Greenfleet1
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Share of last mile alternativefuelvehicles(bikes,ebikes,etrikes,EVvans)
% 35 352 33 13 33
ShareofEURO5andEURO6standard
% 782 862 96 100 96
Averagevanfueluse Literper100km
9.3 9.3 9.4 13.58 9.5
Averagetruckfueluse Literper100km
26.8 26.5 26.4 n/a 26.4
andby203050%ofourlast-milefleetshouldbeelectric(about3,400vehicles).Wearealsoinvestinginagreenerfleetbyreplacingourolderconventionaltruckswithnewermodels.Secondly,andinlinewiththeaimtoadaptfurtheritsmodeltotheexpectationsandbehaviorofitscustomers,bposthasintroducedtheNon-Prioritystamps.Thisallowsustobundlethemailvolumesmoreefficientlyand,hence,makethedeliveryschedulemoreefficientandenvironmentalresponsible.Thirdly,wepromoteeco-drivingwithourownandsubcontracteddriversthroughDataLoggers.Finally,weencourageouremployeestocommutetoworkinamoreenvironmentallyfriendlymannerbystructurallysupportingalternativewaystocometowork(incl.carpooling,promotinge-bikes)and/orflexibleworking.
Anextensiveandsolidfleetisoneofthemostimportantassetsforapostalandlogisticscompany.bposthasoneofBelgium’slargestmailandpackagedeliveryfleets.However,thisfleetisalargecontributortocarbonemissionsandclimatechange.Sincebposthasdecidedtobeafrontrunnerinsustainabilityefforts,wearetakingseveralmeasurestoreduceourfleets’impact.
Firstofall,wearetransformingourfleetbyselectingvehicleswithalower-to-nocarbonfootprint,suchas(electric)bicycles,deliverythree-wheelersandelectricvans.ThisyearwestartedapilotprojectinMons,whereweopenedourfirstelectricvansmailcenter,withtwentynewe-vansforthedistributionofmailandpackages.Thisisonlythebeginning,andbposthashighambitions.By2022weaimtohave600newelectricbpostvansdrivingaroundinBelgium
(1) ThefiguresonGreenFleetonlycontainthebpostentitieswithadeliveryfleet:bpostNV/SA,Dynagroup,EurosprintersandCitydepot.
(2) Restatementbasedonstandardizationofdefinition.
bpost ANNUALREPORT2018 126
CSR CONSOLIDATED STATEMENTS
Page 18
Green buildings
Planet–Greenbuildings
bpostBelgium Subsidiaries bpostGroup
Unit 2016 2017 2018 Trend 2018 2018
Energy consumption
Totalenergyconsumption per employee
kWh/Head-count
n/a 5,580 5,370 17,026 8,174
Totalenergyconsumption
kWh n/a 142,055,757 138,382,365 138,997,379 277,379,744
Totalrenewableelectricityconsumed
kWh 69,849,643 65,862,630 67,728,515 10,548,597 78,277,112
Share of renewableelectricity
% n/a 941 95 11 46
Totalnon-renewable/greyelectricityconsumed
kWh n/a 4,029,115 3,840,338 86,272,565 90,112,903
Shareofnon-renewableelectricity
% n/a 6 5 89 54
Totalnaturalgasconsumed
KWh 61,732,115 56,892,060 54,194,732 40,614,887 94,809,619
Totalheatingoilconsumed
KWh 12,418,553 12,049,785 10,110,389 1,512,050 11,622,439
Totaldistrictheatingconsumed
KWh n/a 3,183,941 2,470,491 0 2,470,491
Other(fueloil,diesel)
KWh n/a 38,225 37,900 49,281 87,181
Electricity production
Shareofrenewableelectricityproduced
% n/a 5 5 0.01 2.14
Totalrenewableelectricitycapacityinstalled
MWp 1 3.421 4.83 0.05 4.88
Total surface of solar electricitycapacityinstalled
m2 15,000 22,1331 31,503 354 31,857
Water consumption
Totalwaterconsumed
m3 n/a n/a 144,017 n/a n/a n/a
(1)Restatementbasedonstandardizationofdefinition.
bpost ANNUALREPORT2018 127
CSR CONSOLIDATED STATEMENTS
Page 19
bpostisalsomakinginvestmentstoreducetheenvironmentalimpactofallitsoperations,itsbuildingsandfacilities,allofwhichconsumeelectricity,gasandwater.Whereelectricityisconcerned,bposthasbeenheavilyinvestinginrenewableelectricity.Almost100%oftheelectricityconsumedinBelgiumisrenewableandweproduce5%ofourelectricityconsumptionourselves.Todoso,andtosupportourScienceBasedreductionTarget,wehaveintroducedabout8,000 m2 ofphotovoltaiccellsinourAntwerpXsortingcenter.Wearealsoplanningtobuildourfirstwindturbine(2.5 MW).Itisourambitiontofurthercompensatetheshareofnon-renewableelectricityconsumptionofoursubsidiaries.
Furthermore,bpostisworkinghardtodecreasetheenergyweconsumebyimprovingtheenergyefficiencyofouroperationsandfacilities.Weinvestedatotalof
aroundEUR 450,000inrelightingandheatingprojects,bothinBelgiumandabroad.ExamplesofinvestmentsareswitchingtoLEDlighting,upgradedheatandventilationsystems,andinstallingsensorsandtimersformoreefficientuseoflightandheating.
Forinstance,bpostBelgiumopenedtwostate-of-the-artlow-energybuildingsinMonsandtheVerviersregionin2013.Also,thenewBrussels Xsortingcenter(NBX)thatopenedin2017 has100%LEDlighting.Thishasamassiveimpact,sincethiscenterisbyfarthebiggestsortingcenterinBelgium,withmorethan70,000 m2–theequivalentof14footballfields.Moreover,theretailstoresofUbiwayareexclusivelypoweredbyrenewableenergy,andonlyLEDorhigh-pressurelightingisinstalled.TheUbiwayheadquartersalsoreceivedaBREEAMin-usecertificate.
Waste management
Planet–Wastemanagement
bpostBelgium Subsidiaries bpostGroup
Unit 2016 2017 2018 Trend 2018 2018
Totalwastegenerated
Ton 6,689 7,3731 8,111 38,022 46,133
Totalnon-hazardouswastegenerated
Ton 6,689 7,367 8,067 37,959 46,026
Totalrecycledwaste
Ton 4,214 4,692 5,288 28,589 33,878
Share of recycledwaste
% 63 64 65 75 73
Totalresidualwasteincineratedforenergyrecovery
Ton 2,662 2,6751 2,778 588 3,366
Totalresidualincineratedwithoutenergyrecoveryorland-filled
Ton 0 0 0 8,782 8,782
Totalhazardouswaste
Ton n/a 5.78 44 63 107
(1) Restatementbasedonstandardizationofdefinition.
bpostisconsciousoftheresourcesweuseandthewasteweproduceandmanagesthesewastestreamsasresponsiblyaspossible.Atallourlocationswesortaccordingtothedifferentwastestreamsandworktogetherwitharegisteredwastepartnerforrecycling(paper,drinkcartons,plasticbottles,metal)ordisposalwithenergyrecovery.InBelgium,100%ofallplastic,paperandcardboardwasteisrecycledand100%ofourunsortedwasteisincineratedforenergyrecovery.Weaimtoreachthesamefiguresatourotherlocations.
Wearealwayslookingfornewsolutionstowardsamorecirculareconomy.In2018,welaunchedanew
initiativeregardingouruniforms.bpostuniformshaveahighvisibilitysincearetobeseenalloverBelgiumeverydayanditwouldbeapitytoletthatgotowaste.Tothisend,attheendoftheirlifeatbpost,theuniformsarenowreusedorrecycledbyTerre,asocialorganizationspecializedinrecyclingtextiles.InMarch,wewereabletocollectaboutfivetonsoftextiletobeusedforanewpurpose.ThankstoTerre,thebpostuniformsstillconstitutevaluablerawmaterialsattheendoftheirworkinglife..
bpost ANNUALREPORT2018 128
CSR CONSOLIDATED STATEMENTS
Page 20
Proximityexternalorganizationsworkingforandwithpeople,inBelgiumandabroad,isimportanttous.WealsoencourageoursupplierstoincludeCSRasfaraspossibleintheirbusinesspractices.Forourcustomers,weprovidethemwithservicestofacilitatetheirdaytodaylives.
bpostistransformingintoaninternationallogisticscompany,butalsovaluesitsproximitytothepeoplesurroundingtheorganization.WecollaboratecloselywithbothBelgianandinternationalsociety,withourcustomersandoursuppliers.WevaluetheserelationshipsthatallowustorespondtocurrentandfutureneedsinBelgiumandabroad.Oursupportto
Proximity–StrategicKPIs
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Totaldonations 1,000Euros 229 371 349 41 390
Shareofsignificanttier 1supplierscoveredbytheSupplierCodeofConduct
% 85 90 100 n/a n/a
Customersatisfaction1 Score 87 86 84 n/a1 n/a1
(1) ThecustomersatisfactionmethodologyusedbybpostBelgiumisveryspecifictotheorganization(includesbothresidentialandbusinesscustomersandisbasedona7 pointsscale).Thismakesitdifficulttoconsolidatetheoutcomeswithoursubsidiaries.Wewillinvestigatehowwecandevelopacommon metrics in the future.
Proximity to society
Proximity–Proximitytosociety
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Totaldonations 1,000Euros 229 371 349 41 390
bpostdoesn’toperateinisolation,butwithinsocietyatlarge.Thissocietyconsistsofdifferentcommunities,forwhichwearegrateful:theymakeourworkinterestingandworthwhile.Asbpostgrows,thesecommunitiesgrowwithus:westartedasaBelgianpostaloperator,butourbusinessandcommunitieshaveamoreinternationalcharactertoday.Tostayclosetoourroots,wesupportanumberofsocialandbiodiversityprojectsinBelgium.
bpost Literacy Fund
In1997,thebpostLiteracyFundwasestablishedtoimproveliteracyratesbysupportingnewliteracyprojectsrunbyvariousorganizations.ManagedbytheKingBaudouinFoundation,thebpostLiteracyFundwasboostedin2009,whenwestarteddonatingapartoftherevenueofaChristmasstampsale.Sincethen,theFundhasreceivedaboutEUR1.5 million.In2018,itreceivedEUR130,000 worthofgrants.
Doctors without borders
Asanincreasinglyinternationalorganization,bpostalsowantstohelplocalcommunitiesabroad.Since
2017,wehaveestablishedapartnershipwithDoctorswithoutBorders,anorganizationprovidingmedicalsupporttolocalcommunitiesinemergencies.InadditiontobothbeingorganizationsthatcoordinateourglobaloperationsandactivitiesoutofheadquartersinBrussels,wealsosharecommonvaluesofproximity,neutralityandinclusivity.In2018,wecontributedEUR80,000 toDoctorswithoutBorders.
Ninth edition of Star4U
Star4Uisbpost’sinitiativetoencourageemployeestovolunteerforsocial,culturalorenvironmentalprojectsthatarecloselyrelatedtobpost’svalues.Theprojectsarechosenbyapanelofbpostemployeesandexpertsfromoutsidethecompany.In2018,99 projectsweresupportedthiswayforatotalamountofEUR75,000.
WeLoveBXL
In2018,bpostdonatedEUR35,000 totheMolenbeek-basedorganizationWeLoveBXL.Thisorganizationenablesandfostersyoungtalent.Bycreatingadiverse,dynamicandpositivecommunity-drivenenvironment,theorganizationwantstopush,inspireandstimulate
bpost ANNUALREPORT2018 129
CSR CONSOLIDATED STATEMENTS
Page 21
youngstersintheirpersonaldevelopmentprocess.WeLoveBXLoffersaphysicallocationtoprovideaccesstobothrecreationalandprofessionalactivities.Atbpostwebelievestronglythatsocietybenefitsfromempoweringyouthinthecontextofsocio-economicchallenges,andthisisexactlywhatthisorganizationdoes.
CAP48
CAP48isanassociationactiveintheWallonia-BrusselsFederationandintheGerman-speakingcommunity.Theorganizationaimstochangementalitiestowardsdisabilitiesandchildhoodpoverty.Tothisend,CAP48createsawarenessthroughcampaignsandfundraising,whichallowsthemtomovethingsforwardontheissueofdisabilityandyouthsupport,whilefinancingconcreteprojects.ThroughitsannualcampaignCAP48disseminatesinformationonthedifficultiesfacedbypeoplewithdisabilitiesandyoungpeoplewithintegrationdifficulties.Thisyear,bpostdonatedEUR20,000 toCAP48.
bpost forest
bpost helps to create natural habitats to maintain localbiodiversityandflora.Wecontributedbyfreeingupfora33-yearnochargeleasetwopiecesoflandownedbybpost(onenearEkerenandanotherinUccle)forabiodiversityprotectioninitiative.Ourideaistohavethosepiecesoflandrenovatedtogivethepublicaccesstonature.Inaddition,weplantedaone-hectare“bpostforest”intheWaverforestinLiertogetherwithNatuurpunt,.
Stamps for Child Focus’ twentieth anniversary
ChildFocushasbeenengagedwiththesearchformissingchildrenandthefightagainstchildabusesincethelatenineties.Inhonorofitstwentiethanniversary,bpostlaunchedinMarch 2018astampdedicatedtotheorganization’shardwork.bpostalsostartedtouseitspostofficestohelpsearchformissingchildren.Theydidsobydisplayingall-pointsbulletinsonthescreensinitspostofficestoalertthegeneralpubliclocallyornationally.
Donations through “De Warmste Week’ and ‘Viva for Life”
bpostsupportsseveralcharitiestohelppeopleinneed,amongwhichChildFocus,DoctorswithoutBorders,aswellasitsownLiteracyFund.Duringtheendofyearperiod,bpostsupportedseveralofthesecharitiesbytheVivaforLife(Vivacité)andWarmsteWeek(StudioBrussel)campaigns,andbythreespecialbpostactions.ForeachChristmasstampused,packagesentonDecember18,orMobilepostcardsentbetweenDecember18and24,acertainamountwaspaidtoacharity.
Local initiatives
AsidefromthedonationstocharitybybpostGroup,localBelgianpostofficesandsortingcentersalsocollecteddonationstogivetodifferentinitiativesoftheirchoice.Intotal,morethanEUR8,500 weredonatedthroughtheselocalinitiatives.Non-monetarydonationswerecollectedaswell.Forinstance,throughtheorganizationActie4Kids,80 shoeboxeswerefilled
withschoolmaterials,hygienicproductsandtoysforchildreninlessfortunatecircumstances.
Green deal biodiversity
Togetherwithmorethan110othercompanies,organizationsandlocalauthorities,bposthassubscribedtotheGreenDealBiodiversity.Throughthisvoluntaryagreement,wecommittotakingactiontoenhancebiodiversityandthenaturalvalueinsideandoutsideourcorporatesitesoverthenextthreeyears.Oneofbpost’sactionswithintherequirementsoftheGreendealbiodiversityistheinstallationofaninsecthotelatourheadofficeinBrussels.
Beepost
In2016,inpartnershipwithMadeinAbeillescooperative,wesetuptwobeehivesontheroofsofourBrusselsheadoffice.Theideawastopromoteabetteruseofourroofswhileofferingaresponsetothemassdisappearanceofbeesandtheassociatedlossofbiodiversity.Hostingseveralbeecoloniesenablesbposttostrengthenitsenvironmentalinitiativesandtocontributetomeetingthechallengesofbiodiversitywhilereducingitsecologicalfootprint.
House Martins
Atbpost,wehaveasmallprojectcontributingtothesurvivaloftheHouseMartinsinFlanders.Inthisregion,HouseMartinsareonthe“RedSpeciesList”andconsideredtobevulnerable.Duetochangesinhouseconstructionandroofdesign,andduetobuildingrenovation,nestsarebeingremovedordestroyedandnaturalnestingsitesareindecline.bpostcontributesbyplacingartificialnestsundertheeavesofitspostofficesintheperimeterofcoloniesofHouseMartins,believingthatthiswillencourageHouseMartinstobuildnestsnearby.Wehaveinstalled5x2artificialnestsundertheroofedgeofthepostofficeintheCityHarelbeke,and2x2inAnzegem.
bpost ANNUALREPORT2018 130
CSR CONSOLIDATED STATEMENTS
Page 22
Proximity to our suppliers
Proximity–Proximitytooursuppliers
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Shareofsignificanttier 1supplierscoveredbytheSupplierCodeofConduct
% 85 90 100 n/a n/a
Share of procurement spentonsignificanttier 1suppliersscreenedonCSRbyEcovadis
% n/a n/a 40 n/a n/a n/a
Share of paper procurement spent onpapercomingfromcertifiedforests(e.g.PEFC,FSC,SFI)1
% 99 100 100 n/a1 n/a1
1.Thisindicatorisspecifictothepostalactivities(bpostBelgium)and,thereforenotmonitoredatoursubsidiaries.
Sinceoursuppliersarealsoresponsibleforthequalitywedeliver,it’scrucialtoworkinclosecollaborationwiththem.OurmostcriticalsuppliersinBelgiumarefleet,subcontractorsandinterimandsortingmachines.Often,wearealsooneofoursuppliers’largerclients.Agreeingonhowtoworktogetheristhereforebeneficialtobothparties,asitimprovesourcollaborationtodayandinthefuture.Inthesecollaborations,sustainabilityisanimportanttopicandistakenintoaccount:inourprocurementpolicy,intheproducts,materialsandserviceswebuyandintheassessment of our suppliers.
bpostadherestothehigheststandardsofbusinessethics,including,amongothers,humanrights(laiddown,forinstance,intheUniversalDeclarationofHumanRights,nationallegislationandbpostinternalregulationssuchasitsCodesofConduct).bpostdoesnotintendtodobusinesswiththirdpartieswhichdonotfullycomplywiththesestandards.
Procurement policy
Inbpost’stransitiontowardsamoresustainablebusinessmodel,significantchangeshavebeenmadetotheprocurementprocess.WehavedevelopedasustainableprocurementpolicyatbpostBelgium.Wearenowdiscussinghowwecanimplementitinallofourworldwidesubsidiaries.ThefoundationfortheprocurementpolicyistherequirementsoftheEuropeanCommission’sDGEnvironmentforGreenPublicProcurement(GPP).Intheserequirements,differentproductgroupscanbedifferentiatedbasedontheirtechnicalaspectsandtheirsocialandenvironmentalperformance.Ifacontractexceedsapredefinedvalueandhasasustainabilityimpact,itisheldagainstdifferentsustainabilitycriteria.Wearestrivingtohaveasmanyprocurementcontractsaspossiblecoveredbythesustainableprocurement
policy,takingintoaccountthattheprocurementprocessisdifferentforeverykindofbusinessandgeographicallocation.
Itisimportanttonotethat,sincebpostisasemi-publiccompany,itisnotallowedtoincentivizeorgrantcontractstosupplierswithspecificcriteria.Wecanonlysetcriteriafortheproductorserviceweprocure,butnotthesupplieritself.However,bposthasincludedaclauseintheSupplierCodeofConduct,whichrequiressupplierstoperformaCSRriskassessment.
Asapostaloperator,responsiblepaperconsumptionisoneofourhighestsustainabilitypriorities.WearecommittedtobecomingthebestinclassandworktogetherwithPEFCandFSCtoreachthatobjective.Variousmeasuresareinplace,whichhaveresultedin100%ofpaperthatisPEFCorFSCcertified.Furthermore,100%oforstampsareprintedonFSCcertifiedpaper.
Supplier assessment
Toensurethatthesustainableprocurementpolicyisadheredto,weincludebothanenvironmentalandsocialclauseinourprocurementcontracts,whichreferstoourSupplierCodeofConduct.Allbpost’requirementsregardingitssuppliersareclearlydescribedinitsSupplierCodeofConductanditsSuppliergeneralterms.There,itisexplicitlymentionedthatbpostreservestherighttorequestaninternalassessmentoranassessmentbyanindependentorganizationactingonbehalfofbpost(Ecovadisorequivalent)regardingcompliancewiththisCodeandspecificaspectsofsustainability.Ifasupplierisnotabletocomplywithbpost’srequirements,wemaybeforcedtoterminatethecontractinextremecases.WeareinvestigatingwhetherwecanapplytheSupplierCodeofConducttoallofoursubsidiaries.
bpost ANNUALREPORT2018 131
CSR CONSOLIDATED STATEMENTS
Page 23
WepartnerwithEcovadistoensurethecomplianceofoursupplierstoourSupplierCodeofconduct.ThisexternalpartyconductssupplierCSRRiskassessmentsandtakesintoaccountenvironmental(energy,water,waste,products)andsocialperformance(healthandsafety,workingconditions,childandforceslabor).UsingtheEcovadisassessment,oursuppliersaregivenascorefrom1to100.Iftheyscoretoolow,westarttalkswiththemtoseeifwecanhelpimproveoursupplier’sCSRperformance.
Since2017,inadditiontotheassessmentsperformedbyEcovadis,wealsoperformedon-siteauditsonhigh-riskprofilesuppliers(e.g.textileforournewuniforms).Theseauditsfocusonchildlabor,humanrights,workingenvironment,possibledangers,environmentallyfriendlyproduction,cleanlinessandcompliancewithbpostrequirements.Today,bpostauditsshowthatthereisahighlevelofsafetyandenvironmentalcontrol,thatnochildlaborisallowedandthatbothemployeesandtheenvironmentarerespected.
Proximity to our customers
Proximity–Proximitytoourcustomers
bpostBelgium Subsidiaries bpost Group
Unit 2016 2017 2018 Trend 2018 2018
Customersatisfaction1 Score 87 86 84 n/a1 n/a1
Amount of letters for whichthecustomershaveoffsettheirmailcarbon emissions2
Million letters 148 159 162 n/a2 n/a2
Total carbon emissions offsetforthecustomers2
CO2teq. 2,056 2,404 2,533 n/a2 n/a2
Total number of municipalitiesusingbclose2
Number 13 7 8 n/a2 n/a2
Ouremployeesareintouchwithourcustomersdaily.Becauseofthisproximitytoourcustomers,wemaintainourawarenessoftheircurrentandfutureneeds.Sincecustomerscareabouttheimpacttheymake,weofferthemresponsiblechoices.Wearedoingeverythingwecantoimproveourservicesandmakeourcustomershappy.OurU.S.-basedsubsidiaryRadialisspecializedinservicesrelatedtocustomercare,fromwhichwelearnandwhichwetrytoimplementeverywhereatbpost.
Unfortunately,customersatisfactiondecreasedin2018comparedto2017and2016.OneofthereasonsbehindthisdeclinecanberelatedtothestrikesthatoccurredinQ4of2018,whichaffectedthetimelinessandqualityofthemailandparceldistribution.
Carbon Meter service
WithourCarbonMeter,wehelpourcustomersmakewell-informeddecisionsthatminimizetheirenvironmentalimpact.Depending,forexample,onthetypeofpaper,useofcardboard,sizeandink,theycanmeasurethecarbonfootprintoftheiradvertisingmailflows.
Carbon offsetting service
Inadditiontolettingcustomerscalculatetheircarbonfootprint,weofferthemtheoptiontooffsettheircarbonemissionsgeneratedduringthedeliveryoftheirmailitems.TogetherwithCO2logic,weraisefinancingforGoldStandardcertifiedclimateprojectstocutgreenhouseemissionsinemergingcountries.Foreachoftheseprojects,wealsocontributetokeyUNSDGs,suchasclimateaction,lifeonland,sustainablecommunities,nopoverty,orgoodhealth.Thisyear,weinvestedinefficientcookstovesinMalawi.93%oftheMalawipopulationusesbiomass(wood&charcoal)forthedailycooking.TheMalawiefficientcookstoveenablesaCO2reductionofmorethan50%comparedtotheusual3-stonecooking.Butitalsopreventshealthissueslinkedtoindoorairpollutionanddeforestation.
In-home delivery in collaboration with Zalando
In2018,bpost’sFutureLabcollaboratedwiththeGermane-commercecompanyZalandotocreateasmarthometechnologyallowingtomanagedeliveriesandreturnsremotely.Theideaisthefollowing:thanks
(1) ThecustomersatisfactionmethodologyusedbybpostBelgiumisveryspecifictotheorganization(includesbothresidentialandbusinesscustomersandisbasedona7 pointsscale).Thismakesitdifficulttoconsolidatetheoutcomeswithoursubsidiaries.Wewillinvestigatehowwecandevelopacommon metrics in the future.
(2) Thisindicatorisspecifictothepostalactivities(bpostBelgium)and,thereforenotmonitoredatoursubsidiaries.
bpost ANNUALREPORT2018 132
CSR CONSOLIDATED STATEMENTS
Page 24
toa“smartlock”andtoa“smartdoorbell”,Zalandocustomerscanopentheirdoorsremotely,sothatatrustedbpostdeliverypersoncanslidetheirpackageinsideorpickitup.Anappcontrolstheentireprocessandenablesthecustomerandthedeliverertointeracttogether.ThispilotsolutionhasbeentestedinadozenofparticipatinghomesinAntwerp,Belgium,wherethefindingsoftheexperimentareencouragingandshowthatpeoplearereadytousethenewtechnology.
Cubee
Wetrytoprovideourcustomerswithflexibleandsustainablesolutions.OneofthesesolutionsisCubee,anindependent,opennetworkofparcellockersforretailers,onlinecustomersandcouriers.ConsumerscanchoosetoshiptheirparcelstoaCubeelocker,whichtheycanpickupwheneverconvenientusingtheirsmartphone.TheCubeelockersareconvenientlylocatedathighlyvisitedplaces,forexampleattrainstations.
bclose service
ForsociallyisolatedpeopleinBelgium,ourlocalpostmenandpostwomenarefamiliarfacesandtrustedpeople.Bywalkingpasteverydooreveryday,localpostmenandpostwomencanplayasignificantroleinassessingwhetherolderadultsaresociallyisolated.Therefore,ineightBelgianmunicipalities,bpoststartedthebcloseserviceincollaborationwiththelocalsocialservices.Afterapprovalbytheolderadults,theirtrustedpostmanorwomanpaysthemahomevisittoasksomebriefquestions,inordertogetinsightintowhattheymightneed.Thisinformationprovidedbyourbclose’sservicescanbeusedconfidentiallytotakeactiontohelptheisolatedpeopleandintegratethemintocommunitylife.In2018,westartedanewwaveofhomevisitsinthemunicipalityofOlen,intheprovinceofAntwerp.
Dynasure passport delivery
ThankstooursubsidiaryDynasure,Antwerpcitizenscannowreceivetheirrenewedpassportwhenitssuitsthembest.Alltheyhavetodoisgotothelocalgovernmentofficetoapplyfortheirpassport,providetheirdigitalfingerprintsandsign.Then,Dynasuredeliverstheirpassportwhenitismostconvenientforthem.Thismakestheirlifealittleeasier,ascitizensnolongerhavetofittheirschedulesaroundtheopeninghoursoflocalgovernmentoffices.
bpost ANNUALREPORT2018 133
CSR CONSOLIDATED STATEMENTS
Page 25
an(internalorexternal)educatororeducationalinstitution.
Frequency rateThetotalnumberofwork-relatedoccupationalaccidentsthathappenedinthereportingyear,outofthetotalnumberofhoursworkedinthereportingyear,multipliedby1,000,000hoursworked.
Informal trainingInformaltraininghoursareeducationalactivitieswithahighdegreeofself-organization(thereisnoeducatororeducationalinstitution),aboutcontentbasedontheindividualneedsoftheemployeesandwithadirectrelationtotheworkactivity.
Lost daysThenumberofworkingdayseployeesdidnotcometoworkduetooccupationalaccidentsinvolvingemployees,notcountinganydaysonwhichtheemployeewouldnothaveworked(soexcludinge.g.weekends,holidays,part-timedays,etc.).Thisnumberdoesnotincludethedayonwhichtheoccupationalaccidentoccurred.
Occupational work accidentsTotalnumberofoccupationalaccidentsleadingtoalost-timeinjuryorawork-relatedfatalityduringthereportingperiod.
Severity rateThetotallostdaysinthereportingyearoutofthenumberofhoursworkedinthereportingyear,multipliedby1,000hoursworked.
Significant tier 1 suppliersSignificanttier 1suppliersarethesuppliersthatmakeupminimum80%oftheprocurementspentduringthereportingperiod.
Reference to external documentsForourSustainabilityGovernance,werefertothefollowingsectiononourwebsite.
Toreadabouthowweengagewithourstakeholders,werefertothefollowingsectiononourwebsite.
bpost’sAnnualReport2018 hasbeenpreparedinaccordancewiththeGRIStandards:Coreoption.Ourmaterialityanalysis,materialitymatrix,GRIcontentindexforthisreportcanbefoundonourwebsite.
Anoverviewofbpost’sawardsandpartnerships,werefertothefollowingsectiononourwebsite.
GlossaryAbsenteeismTotalnumberofdayswhereemployeeswereabsentinthereportingyear(duetowork-relatedoccupationalaccidentsorillness)outofthenumberofdaysworkedinthereportingyeartimes100.
Blameworthy road traffic incidentsThenumberofaroadtrafficincidents(leadingtonear-miss,injuryorfatality)duringworkinghourscausedbyabpostdriver(employeeortemporarystaffoftheentityperformingworkonbehalfoftheentity).
CO2 eq. emissionsbpostGroupusestheGreenhouseGasProtocol-ACorporateAccountingandReportingStandard(RevisedEdition)aswellasthejointmethodologyofUPU(universalpostalunion),PostEuropeandIPC(internationalpostalcorporation)–“GHGInventorystandardforthepostalsectorlastversion 2010standard”tocollectactivitydataandcalculateemissions.bpostGroupreportsCO2emissionsonly.HFCsemissionsfromon-siterefrigerationorair-conditioningarenegligiblysmall.EmissionsfromNH4,N2O,PFCsorSF6 arenegligibleandnotrelevantforbpost’sactivities.Therefore,theIPCGHGprogramhasnotincludedtheseemissionsinthescopeofemissionstobemonitored.ThemajorityoftheconversionfactorsusedarederivedfromIPCorprovideddirectlybytherelevantsupplier.
Customer satisfactionThebpostBelgiumcustomersatisfactionsurveyisbasedona7 pointscaleinwhichlevel7 and6designateenthusiasticcustomersandlevel5satisfiedcustomers.Itincludesbothresidentialandbusinesscustomers.
Employee engagementEmployeeengagementisdeterminedbyanindependentthirdpartyviaanemployeeengagementsurvey,inwhichtheaverageofthequestionscoresprovidesthelevelofengagement.
Employee turnoverThetotalnumberofemployeesthatlefttheentityduringthereportingperiod(yearx)devidedbytheaveragenumberofemployeesinyearxandyearx-1,multipliedby100.
Energy consumptionThetotalenergyconsumedinKWhbythebuildingsandbytheactivitieswithinthebuildings,excludingenergyconsumptionfortransportationandlogisticspurposes,duringthereportingperiod.Thisconsistsofelectricity,naturalgas,heatingoil,districtheating,fueloilconsumedforgeneratorsanddieselforlifttrucks.
Formal trainingPlannedtraining,instructionand/oreducationforemployeesortemporarystaff,paidbybpost,duringandoutsideworkinghoursforthereportingperiod.Formaltrainingsareorganizedincollaborationwith
bpost ANNUALREPORT2018 134
CSR CONSOLIDATED STATEMENTS