Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved. 1 CSG International (Lean and Agile) TomásO’Flaherty [email protected] October 2014
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Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.1
CSG International(Lean and Agile)Tomás O’Flaherty
October 2014
Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.
2
Agenda
Change Enablers
Progression Path
CSG International
Current Focus
Recap
Next Steps
Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.
3
Change Enablers
Progression Path
CSG International
Current Focus
Recap
Next Steps
Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.4
CSG International
� U.S.
• Cable and Wireless
• Print and Mail
� International
• BSS
• OSS
Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.
5
Change Enablers
Progression Path
CSG International
Current Focus
Recap
Next Steps
Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.6
Change Enablers
� Experience
� Economics
• Intense competition
• Tighter margins
� Appetite for Change
• Acquisition
• Norms challenged
• Change Agents
Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.
7
Change Enablers
Progression Path
CSG International
Current Focus
Recap
Next Steps
Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.8
SAFe Value Proposition
� Accountability
� Collaboration & Communication
� Visibility
� Adaptive
� Incremental Business Value
� Minimise Risk
Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.9
2008
CSG Rollout SAFe• Internal Management
• Americas
• APAC
• EMEA
US R&D Pilot Scrum• 11 ACPx teams
.
GS Pilot SAFe• Galway-Bangalore
• 4 Agile teams.
US R&D Rollout Scrum• 36 ACPx & ACP teams
Global R&D Rollout Scrum• 9 SingleView teams
GS Pilot #2 SAFe• CapeTown-JHB-Bangalore
• 3 Agile teams
2010
RACI
Project/Dev
Mgmt
Test Mgmt
Pre-Sales
Engagement
Project Kick Start Materials
Metrics Definition
Capacity Planning
Training
Tool Set(Holistic Picture)
Release Management
2012 2014
CSG GS Agile Timeline
2013
CSG International’s Agile Timeline
Requirement Management
Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.10
Review against SAFe Value Proposition
� Accountability• Individuals are accountable for their work
� Collaboration & Communication• Daily communication with customer on clarifications
• Daily collaboration between Product Owner, Developers and Testers
� Visibility• Customer involved in Features and stories within iterations
• Earliest customer visibility through frequent releases
• Greater visibility of schedule, e.g. where additional work required
� Adaptive• Development being guided by customer
• Change Requests occurring during build
• Team have adapted to complete methodology change and new tools
• Testing the system, not a document
� Incremental Business Value• Small releases being provided for customer validation, but not production
� Minimise Risk• Early customer visibility and feedback reduces risk
• Result of many of the above
� Increased Quality• Result of many of the above
Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.
11
Change Enablers
Progression Path
CSG International
Current Focus
Recap
Next Steps
Copyright © 2013 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.12
CSG Rollout SAFe
GS Pilot SAFeGS Pilot #2 SAFe
2012
CSG GS Agile Timeline
2014
CSG GS Agile Timeline
2013
RACI
Project/Dev
Mgmt
Training
Tool Set (Holistic Picture)Test Mgmt
Pre-Sales Engagement
Project Kick Start
Materials
Release
Management
Metrics Definition
Capacity Planning
Requirement Management
Report
Automation
EMEA
Self Sufficiency
• Coach Regional Projects• Support Regional Coaches
Standards Alignment
Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.
13
Change Enablers
Progression Path
CSG International
Current Focus
Recap
Next Steps
Copyright © 2013 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.14
2012
CSG GS Agile TimelineCSG GS Agile Timeline
2015
Continued Coaching
Resource Management
Documentation Management
Continuous
Integration
Continued Coaching
Continued Coaching
Continued Coaching
Continued Coaching
Continued Coaching
Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.
15
Change Enablers
Progression Path
CSG International
Current Focus
Recap
Next Steps
Copyright © 2014 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.16
Recap
� Executive Buy-In
� SAFe Aligned
� Incremental Build-Out
� Support Structure
� Integrated Tool-Set
� Resource Alignment
� Continuous Improvement
Copyright © 2013 CSG Systems International, Inc. and/or its affiliates (“CSG International”). All rights reserved.17
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