CSD CASE ESCALATION PROCESS CSD Sydney APAC Programming Plug In Upgrade Client identif ies an issue Client raises the issue with CSD via: Email Case create d in yCRM for the issue Client Central Phone Call Can issue be resolve d by CSD? Y e s N o CSD provide s fix to client CSD forwards case to APAC Programmi ng Customizat ion Data Fix System Bug Package CPR TR Can issue wait for an upgrade ? N o Hotfix Y e s Scheduled TR fix in later Plug In version Subject to Yardi review Subject to Yardi review