09:45 - 09:50 09:50 - 10:30 10:30 - 11:00 11:00 - 11:30 11:30 - 12:00 12:00 - 12:30 12:30 - 13:00 13:00 - 13:45 13:45 - 14:15 14:15 - 15:00 15:00 - 16:30 Making the levy work to create jobs and upskill businesses Company Case Studies Samantha Cooke (BW Legal) Zoe Dellow (CSA) Professional qualifications for the debt collection sector Michael Nicholls Relationship Director (London Institute of Banking and Finance) Successful and effective deployment of apprenticeships Emma Blackburn (Booking.com) Stephen Johnson-Ramsey (Aioi Nissay Dowa Europe) Positive psychology of leadership Beth Orford Head of People (Efficient Frontiers International) Using leadership and management apprenticeships for rapid business growth Deborah Cooper People Director (Marston Holdings) Don’t underestimate the importance of HR Sarah Jackman, Counsel (Dentons) 3 out of 4 people are stressed at work Danielle Bacon Director of People and Business (Investors In People) How to embed behavioural change to enhance wellbeing Kathy Heath (Gen.Healthy Minds Ltd) Steve Penney (Marston Holdings) Beth Orford (Efficient Frontiers Int.) The apprenticeship reforms a success or failure? Reviewing progress and exploring the risks, challenges and opportunities Simon Ashworth Chief Policy Officer (AELP) Q&A sessions Lunch Optimising your brain to make you think better John Sunderland-Wright Owner (Ultima Performance Ltd) Graduation ceremony & drinks reception Morning break APPRENTICESHIPS & PROFESSIONAL DEVELOPMENT LEADERSHIP & CULTURE MENTAL HEALTH & WELLBEING IN THE WORKPLACE PLENARY SESSIONS Apprenticeship levy support services for businesses Ian Higginbottom & Mo Mayat (Education and Skills Funding Agency) Catherine Lunn (West Yorkshire Combined Authority) SM&CR leadership and culture Denise Crossley CSA Board Director & CEO (Lantern) Stress resilience and mindfulness for learners Kathy Heath Director (Gen.Healthy Minds Ltd) Positive absence management Daniel Windsor Business Software Manager (Bright HR) Keynote Brad Burton Welcome address Fiona Macaskill Head of Learning & Development (CSA) CONFERENCE CSA LEARNING & DEVELOPMENT CHAMPIONING PEOPLE DEVELOPMENT Tuesday 4 February 2020 - Cloth Hall Court, Leeds Tickets: £50 per person #csalearning www.csa-uk.com/learning-conference @creditservicesa